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Tufts University
veterinary clinic
North Grafton, MA
Treats:  Cats
Treats:  Dogs
Treats:  Exotics
Treats:  Horses / Livestock
Services:  After-Hours Emergency Care
Services:  Monitored Overnight Care
Services:  Surgery
Website:  tufts.edu/vet external link
Phone:  (508) 839-5302
Profile updated: 7/21/12    Submit profile update    Subscribe to profile updates

average quality
Rating: 3.0 out of 5 based on 22 reviews.

Veterinary Clinic Tufts University has a fair overall rating on VetRatingz.com.


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Comments
 
Click to report rating    7/31/13   1     5     4     1   Let's put it this way..everyone who said something bad about this place was right on the money..I know this for fact because someone close to me works there tells me much about this place. A student pays 40+ k a year to go here to experiment on your pet..and pray they get it right. Someone here said that Tufts cremated their horse..well honey...your horse was unfortunately shall we say sliced and diced for the students to study..they do not burn dead animals here...they also have vets that don't give a**** about animals at all...and why is that???? Because owners who love their kids as we call our pets will do anything to help their pets and these vets know this...either put up the huge price tag or put your pet down...that's what they say to everyone. Those that had good experiences..I'm happy for you...but there are more bad than good when it comes to the vets care of your pets. Btw..this friend cries often because of what she sees everyday there! RID: 45999
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Click to report rating    5/15/13   1     1     1     1   Very sad experience . Many of the vet techs were careless Snd were not attrntive RID: 42502
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     5/14/13   2     2     1     2   My pet was in the ICU and I witnessed the most unethical and sad treatment of my animal and several others by the uncaring staff. Some of the "nurses" were terrible, found my pet dirty, blood in cage and wet when I arrived. When I complained, I was given some poor excuse. In retaliation, the next day this same nurse made me wait an HOUR to see my pet! I watched this awful and uncaring nurse, Allison give poor treatment to other animals as well.Pretty scary to pay for ICU care and get substandard treatment.All they do is talk about surgery and how much it is going to be.As long as my pet is alive I am happy but I would never bring my pet there for emergency care! RID: 42483
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Click to report rating    11/25/12   5     5     4     4   We were sent all the way to Grafton because they were the only one that had an opthomology specialist available on Thanksgiving Eve, after our vet called around. Otherwise we would have gone to Walpole, which is a LOT closer and they could have done what Grafton actually did, right away. He never did get the specialist to see him- only things that Walpole could have done. We feel it was a wasted trip even though everyone was very compassionate. RID: 38698
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Click to report rating    11/3/12   5     5     5     3   you are the best. you saved my baby's life three times when we thought all was lost. each time my kitty came back to us feelig better then ever, even after having to have a kidney removed. i would reccomend tufts ao anyone who loves their pets as much as i do, knowing they will get the best and ,most compassionate care you could ask for. Thank you with all my heart. RID: 38258
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Click to report rating    11/3/12   5     3     4     3   In my opinion Tufts veterinary oncology service is top notch. My experience there was beyond compare. I realize not everyone will be happy with their experiences 100% of the time and of course that would be made worse if you ultimately lose your pet..but I found the oncology service as a whole was patient, kind and knowledgable. i found the residents and faculty to be helpful. My beautiful dog was treated by may doctors there and we encountered no problems . Each had their own style but they ALL communicated well and I felt they really cared for my girl. Knowing that we were contributing to a student's education was an added benefit and made us feel like we were at the MGH for animals! I highly recommend theTufts Oncology service for anyone who has a pet with cancer!! RID: 38247
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Click to report rating    10/2/12   3     4     2     2   I had a good/bad experience with Tufts, my dog was treated for bladder cancer and operated on with a good result. I did not opt for chemo but was followed with the help of a last year student oconologist. She left and when my dog got sick I made an appt. and was given a head oncologist (given my dogs' condition) she said I have to "fit her in" then made us wait 5 hours until I exploded. Once the dog was seen it was determined she needed fluids because it was a kidney problem not cancer. She said it was UTI (so she thought) but it was her kidney and she never gave me enough information to know what was coming. So I felt I had good care up until the end of my dogs life then I got this Doctor with no common sense and changed my experience at Tufts. RID: 37592
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Click to report rating    9/26/12   5     5     5     5   I have sought medical treatment at Tufts for several different pets for the past 23 years. A couple of them were treated for an emergency situation, but one dog, in particular, saw several veterinarians continuously at Tufts over a period of two years. It is a first-class operation, and every vet is absolutely professional and expert is his/her field. They have well-earned their reputation of being one of the finest veterinary hospitals in the country. I cannot say enough great things about their medical care and compassion for their patients and owners. RID: 37439
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Click to report rating    9/15/12   5     5     5     5   Love Tufts/Grafton. My dashound Houdini had ruptured discs and I brought him right away to Tufts. His doc. C.Weiss was simply great and the teck Jennifer was just the greatest. She called me twice a day and they took such good care of him. They let me come see him a few days after the operation and kept me in the loop for what was happening. I will always use Tufts in an emergency. Thank you for being there. Ann Russo RID: 37207
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Click to report rating    8/25/12   5     5     5     5   This is the best place to be with a sick dog! Everyone is great! RID: 36806
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Click to report rating    7/28/12   5     5     5     5   recent care of my dog top shelf.Student Jennefer Quinones was great.Receptionist Michelle was extremely helpful and pleasant to deal with.Dr.Berg was a excellant surgeon with a compassionate demeaner,extremely knowledgeable thoroughly explaining things in a easily understood manner. RID: 36119
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     7/21/12   SYSTEM: location changed from Grafton, MA to North Grafton, MA 
     7/12/12   1     3     2     1   When my dog was admitted to Tufts, they found he had parasites that were causing his diarrhea, but informed me he needed "exploratory" surgery. He was used as a science project while I was charged $4700.00. After surgery, I was told whipworm would be the cause of his illness and informed that Tufts had treated the parasite. The medical record shows he was not treated. When I contacted Tufts regarding the poor care my pet received, Drs. Rowell, Labato and Bloom all lied regarding the medication administered. I had to obatin the full medical record to discover the truth. Tufts unethical conduct has made them impossible to trust with the care of a loved pet. RID: 35604
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     7/6/11   SYSTEM: 2 positive duplicate or disallowed ratings automatically removed 
Click to report rating    5/23/11   4     4     4     4   Some of the previous raters need to get themselves informed. Tufts does not exploit animals in any way in order to make money. Veterinary services, just like human medical services, are very expensive and it is very rude and ignorant of you to make a claim against an institution that helps save thousands of animals every year. And if you think that slowly dying at home is the appropriate way for a pet to die when other humane methods of treatment and euthanasia were available than you are the one whos care needs to be questioned. RID: 25162
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Click to report rating    9/8/10   3     4     1     1   We had the same bad experience as the rater from 4/10 except my cat had cancer and they kept saying that he needed all kinds of tests and they advised us to put him in intensive care for a few days. Bill came to $4,000. Don't get me wrong. I would have done that and more if it would have helped but the long and short of it is that I suspect that they knew what it was and exploited are love for him. Besides their first loyalties go to the institution and to their staff in training who need experience at your expense. They have good facilities and have the equipment but their motives are no good. Go somewhere else where they don't exploit you. I refer to this place as the Auschwitz for animals. No kidding. Its the truth. BTW My cat died 3 weeks later at home which is where he should have been. Don't let them do unneccesary tests and operations to your animals if you care about them. Usually cancer is bad because animals don't show it until the end. Just keep that in mind. RID: 19634
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Click to report rating    4/15/10   1     2     2     1   I have now had 2 very bad experiences at Tufts Grafton: Once about 3 years ago when our dog had a bloated stomach. They told us he had a 50% chance and wanted to operate. We received a phone call 2 hours later and was told he was on the operating table and was un-savable - $2,500 bill. We later learned he had no chance after reading about the condition - it was way too late after almost 9 hours. We did not know at the time - but they knew. The second incident occurred just recently, our 15 month old dog was hit by a car on a Sat night and we had no choice but to get her to the hospital ASAP. They said they could save her if they operated. Given our first experience we were hesitant but they assured us she was saveable. We got a call a few hours later telling us she was dead - >$5,000 bill. They are not honest with their prognosis and only want to operate for practice and then soak you will a huge bill - don't fall for it! We got abused twice and will never go back again. Try Walpole! RID: 17527
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Click to report rating    7/8/09   1     1     1     1   I was told it would be a 50% chance my horse would live, and, I was told to leave. 2 hours later he died. They used him for research, and when i asked for his remains,i was told he was burned with all the rest of the dogs and cats and other animals, and that did'nt matter. I still have not gotten over this. He was so special to me. This was not what I expected at all since they helped us so much before. I will never go back. RID: 13428
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Click to report rating    5/8/09   1     2     1     2   I don't care how great the care is (and it ISN'T that great), when the staff could clearly care less about you and your pet then the care is terrible. I had an appointment and still waited almost an hour to be seen! I wouldn't ever bring my pet there again. I recently ended up having to bring my cat to the Walpole Tufts and what a difference! The staff was caring and compassionate, my cat was seen immediately by a vet tech in the waiting room and treated accordingly. I don't know what the technical difference between the two places is, but Walpole Tufts is 100% better! RID: 12738
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Click to report rating    7/5/08   4     5     3     4   the service was good but i do know what you mean by the "not my department"pnrase that the staff and personell throw around. I think that they did a great job, when my dog was diagnosed with a hemangio sarcoma I felt that they did all that they could for him and even provided me with insite from various doctors within the department. RID: 9173
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Click to report rating    6/8/08   3     4     2     2   over rated and over priced. If this is what the future of veterinary medicine is about, then good luck to us all. RID: 8755
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Click to report rating    12/18/07   1     1     1     1   12/07: I brought my rabbit to the exotic department at Tufts to be spayed because I had heard such great things about this hospital and was very disappointed. Basically, this hospital is over-rated. I feel it all about money, not about the best possible care for your animal. Call between this time or this time, forget that. I am spending a lot of money and want stellar service. My pet get discharged after a spay surgery and shouldn't have even been discharged, she was still sick, not eating, and was told that they tried syringe feeding her, all this for $645.00, I don't think so. In the interim, I took her to VCA So. South Animal Hospital, So. Weymouth, MA to help save her life. The bottom line, don't waste your money or time on Tufts, go elsewhere. RID: 6689
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Click to report rating    11/1/07   1     1     1     1   Staff= Not my Job, not my department, don't know who you or your pet are and don't know anyone who works here either. Facilities= In the one public bathroom provided, if you can charge all that money...why not put a decent toilet seat on? It falls on the ground in to urine and you have to pick it up and balance it on the toilet to use it...nasty. Punctuality= we are not going to update you, or call or, or even care about you. The students claimed they cared and would look after our girl like she was their own. Then, behind closed doors, "not my dog or department". After 3 days there, my dog was weak, seriously dehydrated, not even coherent enough to recognize us. The Dr. called us on the way to pick her up to let us know it she was not going to our meeting we scheduled with her because...you guessed it "not my departm..." we specifically asked to meet with anyone who could help us with post surgical care. THEY DID NOT EVEN TELL US ABOUT THE NEXT DOSE OF MEDICATION, WHEN WHAT ECT.... RID: 6340
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Click to report rating    8/10/07   5     5     5     5   They saved my dog's life by catching another vet's mistake. I'm very happy with the service and since this is a teaching hospital they are VERY through. They are pricey, but I feel that the money was very well spent! I would go again in a heartbeat. RID: 5557
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