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12/9/17 |
1 |
3 |
4 |
3 |
The front end staff is rude and dismissive(especially the receptionist Chelsea).I had to euthanize my cat and I found her completely unempathetic and hostile. Dr. Chu on the other hand is always professional but needs to work on her people skills.
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3/30/17 |
5 |
5 |
5 |
5 |
Teresa and her staff are wonderful and incredibly hard working. We've been with her since she started her clinic and my dogs have always reacted very positively to her and her staff - always calm. This wasn't the case with our previous vet so I'm very happy to have found this clinic. You can tell that she loves animals and expects owners to provide a high level of quality care. Any time we've had health concerns with our pups, Teresa has gone above and beyond to ensure the right diagnosis and treatments occur. Excellent follow up as well and always willing to take a call to discuss treatment and progress. As my one pup is now a senior this has become an important aspect of the care provided.
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3/3/16 |
1 |
1 |
1 |
1 |
One of the worst vets I have ever delta with. My dog was attacked after hours and I was new in town. She was in my neighborhood so I called her. I explained that my dog was seriously injured with a bite to her neck. Her first question was if I could afford the after hours charge. She met me, put my dog on IV and then went home. She called in the morning to say that I had to take my dog to the University Hospital (she didn't refer me there the night before). When I picked up my dog her wound hadn't even been cleaned and bandaged. $800 bill. When I took my dog to the University Vet Hospital they were shocked that her wound hadn't been dealt with and that she hadn't been referred immediately. The University was fantastic, caring and honest. Even offered to waive surgery costs. My dog ended up not making it. On top of horrible care this Vet treated me like garbage. Horribly rude, and only concerned about cash. I wonder if my dog had of been referred 12 hrs earlier she might have made it.
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10/9/15 |
2 |
4 |
4 |
1 |
I have been going to Teresa since she opened in order to support her as I had previously worked with her.It started out great but I now find her short, abrasive, condescending, and a bit of a bully. The last straw was I missed a booster appointment ( my fault ), they phoned me 1/2hr after appt time and said they would reschedule and tack on 10$ no show fee. I get it, time is money. If I was perpetually a no show or late, ok. Never. If they sent out email reminders or phone reminders they could make their clients feel valued at the same time as ensuring they show up for their appointment. But, for 10$, or more on other appointments, they risk losing paying and loyal clients. So, along with the abrasiveness and rudeness, and this last experience,I will be taking my business elsewhere.
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5/29/14 |
4 |
3 |
4 |
5 |
Dr. T has always been exceptionally caring of my cat. Recommend her highly.
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3/21/14 |
5 |
5 |
5 |
5 |
I had to bring my dog in for some emergency stitches after hours. I felt awful having to keep Dr. Chu after hours, but she never complained, never said a negative thing. Her priority was the well-being of my dog. She was upfront about the cost (came in on the low side of her estimate) and provided overnight care while she recovered from the anesthesia. She's always direct, to the point, which I prefer to someone dancing around the issues. I had another dog who had parvo, she told me matter of factly the chances of his survival. She didn't want to get my hopes up knowing the severity of that illness. In the end, she nursed him back to health and he's a happy, healthy dog today. I have nothing but good things to say about this clinic and the level of care she provides. She does need help though, I can't imagine how she keeps the schedule she does.
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9/10/13 |
5 |
5 |
5 |
5 |
Awesome service!! They are always very pleasant to deal with
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9/7/13 |
5 |
5 |
5 |
5 |
I cannot say enough about the quality of care, the level of commitment and the love of animals at this clinic. Teresa is AWESOME!! I refer everyone I know with pets to her, and no one has been disappointed yet. She has visited my house on multiple occasions to draw blood, measure glucose or administer shots when she senses that my pet is too stressed to travel. She has driven into town on her day off to help me when my pet has been sick. She has stayed at the clinic overnight on too many nights, so that she can monitor our pets in crisis. And she has consistently UNDER-charged for her services. She genuinely loves animals and works unendingly to improve, protect and prolong their health and well-being. And when she can't do anything else, I know of no other Vet in the city who demonstrates the level of compassion as she does. She is a gem!
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8/29/13 |
5 |
4 |
5 |
5 |
Although Dr. Chu can be a little upfront and to the point she is a superb vet. I was at an event and ended up chatting to another vet. She said that the only person she refers to when she cant handle a case is Dr. Chu; she said she was hands down to most talented vet in the city. On numerous times I have seen Dr. Chu spend the night on cot at the clinic with the animals. She has performed 3 surgeries on our dog and regularly see's our cat as well. All of her follow ups after our dogs surgery's have been free and have been very extensive. I really could care less about the aesthetics of her clinic or if she smiles nice at me; she is a excellent vet and is great with our pets.
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5/13/13 |
5 |
5 |
5 |
5 |
Wow, I am so surprised by the negative comments! We have been going to Dr. Chu for about 8 years now. We have cats and a dog and Dr. Chu has been fantastic, gone above and beyond! She really cares and does indeed have a large heart! The staff are great - very helpful and kind as well. Our pets trust them and Dr. Chu and staff have really been there for us over the years. A+ rating from us!
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10/25/11 |
1 |
1 |
1 |
1 |
Rude, bad service, charged me an emergency fee when I was the only one there and had called ahead. Misdiagnosed my dog as having leg injuries when it was simply an infection in the paw pad, won't be back.
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2/8/11 |
5 |
5 |
5 |
5 |
I would highly recommend Dr. Chu and her staff. They are genuinely concerned about our animals and have went above and beyond what is normally expected every time I have visited. Dr. Chu was happy to see our animals during an emergency after hours and even followed up with a phone call to make sure things were going well. I don't expect that every time, but it is reassuring. She also took time to explain possible problems and solutions in great detail and provided an easy to follow plan for our animal for a very reasonable price.
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