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Burgess Animal Hospital
veterinary clinic
Cambridge, ON
Treats:  Cats
Treats:  Dogs
Services:  Dental
Services:  Surgery
Ownership:  Private / Single Location
Phone:  519-622-4114
Profile updated: 1/17/13    Submit profile update    Subscribe to profile updates

good quality
Rating: 4.0 out of 5 based on 18 reviews.

Veterinary Clinic Burgess Animal Hospital has a good overall rating on VetRatingz.com.


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Comments
 
Click to report rating    1/27/14   5     5     5     5   Dr. Burgess , and staff are great , I am a first time dog owner and then my dog came down with an ear infection Dr. Waked ford really took the time to explained everything . Not having any idea how to apply my dogs medication they offered to help administer the medication everyday free of charge. The staff is friendly , helpful and know what they are talking about . So glad I was recommended to them. RID: 49507
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 1/2/14   5     5     4     4   I have been taking my pets to this clinic for years, and would HIGHLY recommend them to anyone. I recently adopted a puppy and thought I should take it to the vet that he had already seen to get the final shots. I was horribly dissapointed, and should have taken him to Burgess clinic. I have never had a bad experience here, and feel very confident that my animals are loved and cared for. There is generally a wait to get in, but certainly worth it, when you are in talking with the vet, you feel like you are the only one in the office for the remainder of the day. The vet takes time to talk to you and ensure all questions and concerns are addressed. I wish now that I had brought my new puppy here in the first place. He will be coming to Burgess from now on. RID: 49030
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     11/5/13   5     5     5     5   We have not been let down by Dr Burgess or his team. Each one of them have been compassionate, quick on their feet and extremely knowledgeable. When our cat was attacked by our neighbors dog we took him to an emergency vet that night to ensure no life threatening issues and then took him to Dr Burgess the next morning and wasn't even charged for the visit, only the medication. He did a superb job when we had our golden retriever neutered and then when we brought our adopted cat in for an emergency they repaired a burst bladder and saved his life. We have never been charged for unnecessary tests, meds or services and have even been told not to do certain things because it wasn't needed. Each of them are there for the right reason. And I feel safe and pleased to place my animals in their care. RID: 48081
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 10/22/13   3     3     3     3   We have been going to Burgess for several years. Dr Burgess is great, very caring but hard to get an appointment with. Dr Chris is very rushed and seems money hungry(orders expensive tests then gives you a bit of the guilt talk). He ordered meds for a condition my dog has had in the past. Usual meds (that worked great) were about $12...ordered new meds because they were "better" at almost 4X the price even though I said I was "on a tight budget" Lack of bedside manner and does not return phone calls. Even though you make an appt with Dr Burgess you may not see him when you get there. Very disappointing. RID: 47777
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 8/6/13   3     5     2     2   I was disappointed on my last visit, in the spring. The first two times I saw Dr. Burgess and he was awesome – informative, thorough, great with my dog. But on my third visit I was surprised to see a vet from another clinic who was “filling in.” She didn’t seem very knowledgeable, and her “annual checkup” consisted of listening to my dog’s heart – didn’t check his eyes, ears, gums, teeth, nothing. She kept me waiting for ages, then tried to rush me out. I feel mislead – the staff should at least have warned me I wouldn’t be seeing Dr. Burgess when I had specifically asked for him – and like I got poor value. And I’m concerned about whatever problems she missed with this superficial “annual checkup.” If I decide to give this practice another try, I’ll ask more questions when I make the appointment and phone for a final check before I leave home for the scheduled visit. RID: 46109
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 5/14/13   1     1     1     1   Was a long time customer till this year,Dr Burgess has expanded his office witch i think was a big mistake.He was hard to get apt with before the add on and now its even worse.He is getting to big and money hungry ,His costs have gone up ,On my last apt i had i could here him yelling at is staff in the back ,I will not be returning to Dr Burgess RID: 42470
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     2/17/13   SYSTEM: 2 negative duplicate or disallowed ratings automatically removed 
     1/13/13   SYSTEM: 2 positive duplicate or disallowed ratings automatically removed 
Click to report rating    8/29/12   5     5     5     5   Dr Burgess saved our little Tinker, He had a broken jaw, Dr. Burgess took the time to talk to us about the operation. He did a wonderful job, his jaw is healing. I cannot thank the staff at the hospital for all the time and energy they spent on us from the time we cried to the happy trails. God Bless you Dr. Burgess and your wonderful staff, we love you all so much!!! RID: 36885
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Click to report rating    7/24/12   2     3     1     2   Dr. Burgess is compassionate; Dr. Chris tends to order expensive tests and rushes you out the door. Staff are pleasant but could be more professional when dealing with owners RID: 36040
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Click to report rating    5/1/12   1     2     3     3   Dr. Burgess is very good with our pets but Office staff untidy,do not work as a team, left me at the door to say good bye to my dead kitty.Later called me to have him come in for his shots-too late he was already cremated.Did not deliver my pets remains as promised. Rude on the phone. RID: 33917
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Click to report rating    4/9/12   4     5     4     3   I've been taking my pets to Dr.Burgess Clinic for about 6 years. For this last vistit I've started to notice a light decline in quality of service. The clinic fees increase $5 a year (making his fees average to most other clinics). I just don't see how his services are improving if anything Dr. Burgess is getting so busy he takes less time to look over the pets and answer my questions regarding their health. RID: 33436
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Click to report rating    9/13/11   5     5     5     5   Wouldn't go anywhere else! They treat you and your pet like family. RID: 27575
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Click to report rating    8/23/11   5     5     4     5   Dr. Burgess is compassionate. Staff are great. Facility is CLEAN! Excellent care for my 4-legged friend! RID: 27117
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Click to report rating    5/2/11   4     5     5     5   Dr.Burgess first took care of our family dog when I was a kid and I can always remember him being so gentle and kind with her. He always started our visits by giving our dog a good scratch and baby-ing her because she was a big coward when it came to needles. When it came time for our dog to leave this world we didn't hesitate to bring her to Dr.Burgess because we knew he would be kind to her. Not only did he stay till she was gone, but allowed us to have a few minutes with her alone before we left. Dr.Burgess himself shed a few tears that day. A few years later when I got a cat I knew exactly the vet I needed to bring her to. He's still gentle, and kind. A true animal lover if there ever was one. Now that my new kitten needs to be fixed, I will be more then happy to introduce him to Dr.Burgess and his wonderful staff. RID: 24746
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Click to report rating    4/15/11   5     5     5     5   Dr Burgess is a wonderful caring vet. I would not hesitate to recommend him. RID: 24413
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Click to report rating    3/28/11   5     4     4     5   Though it breaks my heart, I brought in my 16yr Jack Russell to be put to sleep although are plan was to let him pass at home. Due to feeling that he was suffering in his last few hours I contacted the clinic and they arranged to have me come in immediately so that my dear friend wouldn't suffer any longer. The staff was great, caring and compassionate. Dr. Burges himself spoke in a really soft tone and explained the procedure but with a heavy heart. I felt that they truly felt some sorrow for my beautiful dog as well as myself who's heart was left broken. RID: 23905
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Click to report rating    12/23/10   5     5     5     5   We had a very sick golden retriever that we brought in to this hospital. Dr. Chris Stesco is an associate vet working with Dr. Burgess. His is a young team that seems to have genuine compassion for the animals and families they look after. We were very pleased with the attention and frank conversations we were able to have. We were also appreciative of Dr. Stesco's sensitivity to financial concerns and we would certainly recommend them to anyone. RID: 21579
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Click to report rating    11/20/10   5     5     2     3   My only concern is with Dr. Burgess and how he does not return messages from his patients, you must keep chasing after him, regarding medication, could be you have a question regarding your pet. He just doesn't take the time to return your phone call. RID: 20982
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Click to report rating    7/14/10   4     5     4     5   Dr. Burgess is a great vet he takes care of my 2 cats. RID: 18778
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