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Basinview Animal Hospital veterinary clinic reviews

Veterinary Clinic  Basinview Animal Hospital

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Basinview Animal Hospital
veterinary clinic
Treats:  Cats
Treats:  Dogs
Treats:  Exotics
Services:  After-Hours Emergency Care
Services:  Dental
Services:  Monitored Overnight Care
Services:  Surgery
Website:  basinviewanimalhospita... external link
Phone:  +1 902-835-8383
Profile updated: 7/21/12    Submit profile update    Subscribe to profile updates

good quality
Rating: 4.7 out of 5 based on 41 reviews.

Veterinary Clinic Basinview Animal Hospital has an excellent overall rating on VetRatingz.com.


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 10/4/14   1     4     2     2   We went to have our cat put down which is never an easy decision. Then the receptionist made it much more difficult by making us feel very guilty When our cat threw up in reception she was very slow to help us clean it up and did not give us water or towels so we could do it. But our experience got worse from there We were made to wait for a long time with an ill cat and then they could not find a vein when they were trying to give her the drugs. After many jabs later we finally had to leave her with the staff This was an awful experience and I just can not recommend this clinic to anyone They seem to be quite good if your animal is healthy or not very sick but very unfeeling and worse very inept when you and your animal need them the most at the end of their life. I guestion whether we were even looked after by someone that had been to vet school or perhaps just an assistant that was the degree of incompentence RID: 53906
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 4/11/13   5     5     5     5   My dog has always had a fear of the vet until meeting Basinviews amazing staff. She now wants to visit almost daily for a treat and some snuggles. We started with laser therapy for arthritis and not only is that making a huge difference in her life the staff has made the experience wonderful. I would highly recommend basinview animal and laser therapy to anyone I would meet. Laser therapy is such a wonderful alternative to drugs for dogs with arthritis. From a dog who hated the vets for 10 year she now loves it and usually wants to hang out as long as she can. Thank you Basinview staff! Chelsea loves you guys. :) RID: 41705
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 3/27/13   5     5     5     5   Our family have been clients with Basinview Animal Hospital for over 15 yrs. I truly believe the Vet staff is top notch. When I need assistance either by phone or in person about my pets they have no problem to extend their expertise. Six years ago Dr. Yvonne opened her clinic on a holiday for us to say good-bye to our dear 13 yr old cat after her battle with pancreatitis & diabetes. Last July, we had the experience of the possibility of our cat eating something. I agreed to surgery – I was called into clinic to be told she had an inoperable cancerous tumor at the beginning of her esophagus. This was the most devastating news a pet owner could receive. While she was still in surgery – I waited for my husband. When he arrived we were taken out back to say our good-byes in private to our precious 2 yr old baby girl. The compassion that our family received was outstanding! Again, I cannot say enough about this clinic – the knowledge, the friendliness and cleanliness! Client #495 RID: 41371
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 1/10/13   1     1     1     1   Unfortunately I cannot say anything good about this vet clinic as they came very close to killing my beloved young cat. He went in for a routine booster shot, had exhibited straining in the litter that morning so we mentioned it and it was found he had a blockage. (I should note my cat was very happy during the exam, not showing any signs of pain etc) He was rushed immediately into surgery where it is suspected that he was given an excess of sedative medication and left unattended for a period of time while coming out of the anesthetic. As such he stopped breathing and was without oxygen for approximately 7 minutes. This deprivation resulted in severe brain swelling, blindness, liver and kidney failure and the inability to breathe on his own - all because someone was negligent with him while in their care. They made sure they had their invoice paid for what they had done ($600 or so) before they would allow me to take my animal to the emergency clinic in burnside. 3 weeks hospital RID: 39538
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 11/21/12   5     5     5     5   Basinview is not the clinic closest to my home, but I travel there whenever my dogs are in need of care because it is simply the best vet clinic around. The staff is absolutely amazing. They don't rush you, they treat you and your pets kindly and they don't overcharge or up-sell. The clinic is clean and warm and you receive the best possible treatment. Thank you Basinview! Trish Miles RID: 38627
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 11/20/12   5     5     5     5   Very friendly and knowledgeable, were very apologetic and accommodating when an emergency came in and delayed our appointment a little bit. Lovetta Nicholson and Greg Gladney Id- 10683 RID: 38607
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     11/18/12   SYSTEM: 2 positive duplicate or disallowed ratings automatically removed 
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 11/17/12   5     5     5     5   I've been attending Basinview for over two years. Reasonable prices and very friendly staff. RID: 38530
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 11/9/12   5     5     5     5   Two years ago we had to put our cat down due to illness and we could not have asked for a better vet. The staff was helpful, caring, compassionate and understanding of our choices. Now with our new rescue cat from Basinview Animal Hospital I would never choose another vet in the city as they are the best in our eyes. Thank you for everything you are amazing!!! RID: 38382
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 10/18/12   5     5     5     5   This clinic is wonderful and I have lived all over this country. They truly care about your animals well being. They adapt to you pets needs, as my girls are old and they know putting them on the table is not working anymore, they get on the floor with her. The ladies in the front are wonderful and make you feel at home. Special shout out to Sarah, who will make a point to come out and chat with my and my 3 girls (dogs). They all care! Thank you. RID: 37901
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 8/17/12   5     5     5     5   The care that my animals get at this clinic is second to none. The staff are caring and compassionate both to the two-legged creatures as well as the four-legged ones. RID: 36607
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 8/8/12   5     5     5     5   I switch clinic's recently partially due to moving and wanting a clinic closer to my new home and partially because I was not satisfied with my current vet. I’ve so far only have met with Dr. Amanda Schrage but have found her pleasant to work with in insuring my pets health, she is very professional and does take all my concerns into account and make sure she clearly explains all my options. I like how she allows me to make the decision without trying to force unnecessary shot/pills etc and truly listens to your concerns. The staff and Doctors really care about their patients and their owners. I have happily switched here and will continue to bring my fur babies for their health/medical needs. The wait times I do not find to be long, I’m typically in my appointment within a few minutes of arriving. And pricing is comparable to other offices I’ve been throughout the years. I have already started recommending Basinview Animal Hospital to my local friends. ID#10101 RID: 36354
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 6/28/12   5     5     5     5   This is a busy vet clinic. The staff are helpful and always try to accommodate you when you call....even at the last minute. RID: 35290
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 6/5/12   5     5     5     5   would recommend this clinic without hesitation. The staff are really kind and compassionate, especially Dr Yvonne Gilles,who is fantastic when she has to deal with our now geriatric animals. Has to be one of the best in NS RID: 34758
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 3/29/12   5     5     5     5   awesome vet, very compassionate, on time and overall would recommend to anyone that has a animal. RID: 33235
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 3/12/12   5     5     5     5   I was blown away by the amazing friendliness and customer service that i received here. 9763 RID: 32845
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 3/4/12   4     5     4     4   We have had a wonderful experience here as Dr. Yvonne, Dr. Mike, Dr. Candace and Dr. Amanda are excellent. Had the experience of being sharply spoken to by one of the front end staff one day when I stepped towards the counter, only to be abruptly told there were others there ahead of me. What she wasn't aware as I was removing myself and my dog from the path of an somewhat over eager dog, in a crowded front end. I didn't address it as I needed to focus on my dog and the others around him. I agree with the comment they need to focus on one person at a time at the desk. RID: 32648
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Click to report rating    2/15/12   5     5     5     5   An excellent clinic in every aspect. Great staff, nice place, they never leave you waiting and Dr. Yvonne Gilles is an absolute treasure to have looking after my dog. The entire staff are friendly, kind, caring and always wanting to help. RID: 32257
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Click to report rating    2/6/12   5     5     5     5   I have been going to Basinview A Hospital for the past 14 yrs. first with Dezie, then I got Teddy. I had to deal the death of Dezie and then my new cat Ollie..Teddy has been a challenge health wise and the fact he hates going for this visits. He is always treated with kindness even when he is hissing at Dr. Yvonne.He is 14 yrs old now.and mainly because of the care he receives. Ollie is suppose to be on a diet to loose weight, but that could be another story.. RID: 32047
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Click to report rating    2/4/12   5     5     5     5   We have been with Basinview Animal Hospital since 1998. We now have 2 dogs and 2 cats who we take to the hospital. All of the staff take the time to know you, as well as your pet(s). They are very patient, caring and professional. They take the time to answer all questions and explain situations thoroughly. They make suggestions, for example the type of diet a pet should have, that benefit the animal. We are very pleased to have them caring for our pets. RID: 32018
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Click to report rating    1/29/12   5     5     4     5   I have nothing but good things to say about this vet hospital. Both of my cats are patients of Basinview Animal Hospital. The staff are very courteous and they seem to really enjoy their jobs. RID: 31868
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Click to report rating    12/17/11   5     5     5     5   My dog and I have been clients of this hospital for almost 8 years. My experiences with the staff, and services of this facility have been outstanding. They make the time to listen to what I have to say (sometimes requiring great patience I'm sure), assess my dog, explain their findings,recommendations and options, and involve me in decisions about care that is provided. RID: 29919
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Click to report rating    12/13/11   5     5     5     5   I have been going to Basinview for the last 8 years and it is an excellent animal hospital. The staff are wonderful and are always there to help you with all your needs. I deal mostly with Dr. Yvonne and she is excellent with my cat (Brandy). I had to have some extra help with Brandy at times and Dr. Yvonne has always made sure that everything was taken care of and that Brandy was ok. I would recommend Basinview 100 % if someone was looking for a veterinarian. Great job guys!!!! RID: 29810
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Click to report rating    12/12/11   5     5     5     4   Dr. Mike is very attentive to our 12 year old Golden Retriever! He makes good suggestions and is very reasonable/rational in his approach. He is prompt to follow-up and very patient with ALL of our questions! The staff at Basinview are always very pleasant and helpful! Thanks, Gail Seipp & Kipper RID: 29786
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Click to report rating    12/10/11   5     5     5     5   Excellent service all round from the moment you enter to when you leave.Everyone is warm, welcoming, and professional. I have had dogs all my life, and I must say that Dr. Yvonne Giles is the most exceptional vet I have ever encountered. I am so appreciative to have my dogs under her expert care. Her knowledge, coupled with her very kind and gentle nature is such a reassurance for me.My dogs love her, especially Sandy who actually gets excited, wagging her tail, when I tell her we are going to"the doctor's". I highly recommend Basinview Animal Hospital,all their staff, and especially Dr. Yvonne! You are the best, and thank you for always being ther for us. Sincerely, Karen Watson RID: 29741
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Click to report rating    11/30/11   5     5     5     4   staff was excellent and kept me updated the whole time they treated my cat and myself very well and made me feel they really cared. client id 3614 RID: 29481
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Click to report rating    11/29/11   5     5     5     5   So happy with the care Dizzy has received since we started going to Basinview Animal Hospital. They have been so accomodating to our needs and always made us feel comfortable and reassured. Recommend them to everyone!! Shannon & Craig Sutherland RID: 29453
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Click to report rating    11/25/11   5     5     5     5   You guys are amazing!!! Definitely trusted with my pet:) Very prompt and gives lots of care and pride in taking care of the animals and letting the owner know promptly the status of their pet(s). RID: 29379
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Click to report rating    11/19/11   5     5     5     5   Staff always seem to genuinely care about our cat. Very good service. Cat always gets treats and we aren't always necessarily charged for extra services. Manderville 11726 RID: 29244
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Click to report rating    11/19/11   5     5     5     5   Always gave excellent advice and excellent care. staff are great RID: 29239
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Click to report rating    11/13/11   5     5     4     5   I CERTAINLY APPRECIATE THE KINDNESS OF THE STAFF I AM ALWAYS GREETED WITH A SMILE I FIND THERE PRODUCTS EXTREMELY INEXPENSIVE COMPARED TO OTHER CLINICS WHEN THE PRODUCT I AM LOOKING FOR IS NOT ON THE SHELF THE GIRLS TAKE THE TIME TO ORDER IT FOR ME GIVE ME THE DATE OF DELIVERY AND ALWAYS GIVE ME A CALL WHEN IT COMES IN THANK YOU FOR ALL YOU HELP AN KNOWLEDGE RID: 29075
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Click to report rating    11/10/11   5     5     5     5   WE have taken our westies to Dr. Yvonne and her team for more than 13 years. She is a consummate professional and on the rare occasion when she is not available her fellow vets are also very good. There has never been a time when we were not pleased with the service. In an emergency we have always been seen immediately, and medications are available on site. Yvonne has taken superior care of our fur babies from teeth to tail and I trust her absolutely. RID: 29015
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Click to report rating    11/10/11   5     5     5     5   I can't say enough great things about this Clinic. They were wonderful when having to put down our 19 year old cat a couple years ago. Recently they have been nothing but helpful in helping one of our cats overcome fatty liver disease. They would let us come visit our Baby anytime during the week she was there. At the same time another one of our cats Abby had stomach problems and needed surgery. She recovered wonderfully. We love all of the vets here and the vet techs and receptionists are wonderful too. I always recommend this Clinic to anyone looking for a Vet. - Phil & Christy Silvestri along with Abby, Bogey, Chase and Baby RID: 29003
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     11/7/11   4     5     5     4   Overall, a great friendly place. Have been on a list to get something when it comes in, and have never been called. Not major or life-threatening items though. Also have found the clerical staff does not stay focused on the client they are serving when the client is paying the bill etc. Seem to be all over the place. However in all fairness, the times I have been noticed this, it has been very busy. Vets are great...very good with the animals and their owners and explain things clearly. RID: 28897
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Click to report rating    11/4/11   5     5     5     5   Love the staff here! Everyone is happy, helpful and very kind to both people and their fur babes. They have taken in stray kittens (one which we adopted) and help raise money and awareness for feral cat rescue missions. RID: 28850
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Click to report rating    11/3/11   5     5     5     5   Wonderful animal hospital, both of my cats had to stay there for a couple of days and the vets and the staff told us we could stay with them as long as we wanted while they were getting fluids and medication. You can feel the kindness of this hospital as soon as you walk in the door!!!! I have recommended them to everyone I know!!!! And will continue to do so RID: 28808
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Click to report rating    3/23/11   5     4     4     5   I absolutely love the vets there especially Dr. Yvonne as she's the one who Smudge (my cat) and I are most familiar with. Dr. Yvonne suggested putting Smudge on phenobarbitol about 1.5 years ago when her seizures became more frequent and it put 10 years back on my baby's life I'm sure. Everyone tells me it as well. I have Dr. Yvonne to thank for that. Thank you from Smudge and I!! Also the Staff is lovely. Very compassionate and friendly. Thank you everyone. :-)From Sylvia and Smudge. RID: 23786
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Click to report rating    2/24/11   4     5     5     5   I have taken my pets to Yvonne since she opened her own clinic - I followed her from Sackville. My dogs LOVE to visit and everyone there knows them by name. I tell everyone to go there. RID: 23135
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Click to report rating    2/17/11   5     5     4     4   This vet clinic helped us when we had strays living around our neighborhood. They are always willing to help me in anyway they can. Thank you for helping the pet over population in the are. I am grateful. RID: 22946
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     7/14/10   2     4     2     2   The owner is wonderful if you are lucky enough to see her. Staff are inconsistent; some better than others. Had a terrible experience there when putting down my 18 year old cat. He suffered terribly when they couldn't find his vein and needed to leave for a syringe refill. He did not need this at the end and I will be forever consumed with guilt because of it. In retrospect,I think he would have been better left to die at home in pain, but with dignity. In my opinion, this facility has gone down several notches in the past 5 to 10 years. The location and the facility itself is great. Monetary value is much like anywhere - overpriced. RID: 18776
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     5/31/09   2     5     5     2   Always seems to be different vets there...not consistent and the one that put our cat down when he suffered from renal failure made the whole situation worse for me and the cat when she couldn't find the vein and made him suffer even more. He cried in pain after her jabbing him 4 or 5 times. It killed me. Also, one time one vet got scared when the cat hissed and let go of the needle. It remained stuck in his neck for a good minute. Would not recommend this clinic. RID: 12966
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Click to report rating    12/12/08   5     5     5     5   Treated us and our precious 16.5 yr. old cat Angus with dignity and respect during his final stage of stomach cancer. Will always be grateful. RID: 10881
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