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6/16/13 |
5 |
5 |
5 |
5 |
Absolutely outstanding. I have been taking cats (my own or with friends) to the Annex Animal Hospital for more than 25 years, and I wouldn't consider going anywhere else. Everyone on staff is wonderful, from the people on the front desk to the veterinary technicians to the vets themselves -- keen to share your joy in your animal when things are going well, and immensely and sensitively supportive when things are not going well. When treatment is recommended, the rationale for it is always clearly explained -- the vets are infinitely patient in answering questions and addressing concerns. Telephone follow-up/support is invariably prompt. As for fees, they are very reasonable indeed for the extraordinary quality of care provided. Dr Caplan and his staff are clearly entirely devoted to the well-being of the animals they care for. The best!
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4/18/13 |
5 |
5 |
5 |
5 |
I don't know what people are on about with this place- they were helpful and very reasonable when I brought my old and sick cat in. They appeared to discourage expensive treatment if anything, leaving the decision to me. When I decided to go the DIY home-treatment route, they showed me how to administer IV and other things. After all of this I couldn't believe how little I was charged. Very comforting experience.
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5/8/12 |
1 |
2 |
2 |
1 |
I regret not listening to those who cautioned me against this clinic. After a multitude of costly test (close to $1,000) I’m left with a prescription for an antibiotic which I am not entirely confident my little friend is actually in need of. I appreciate they are running a business but truth is I prefer health providers whose commitment to care is first and foremost. After one visit I inadvertently left without making payment. It was then I think they put me on speed dial. Call after call after call...and they continued to call even after I’d called to apologize for my oversight. When I returned two days later to make good on my oversight and pick up the prescription (exactly when I said I would return) they held the prescription back until my payment was in their hot little hands. I’ve experienced American hospitals and this place gave me the same uncomfortable feeling. I do not trust this clinic with my little friend. I will definitely be going elsewhere from now on.
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3/8/11 |
5 |
5 |
5 |
3 |
The staff are very friendly and pleasant and super playful with our cattle dog puppy. He was getting second shots and needed a fecal test and deworming. It was my first vet experience and online horror stories didn't help but it was a very good experience with other dog owners playing with my puppies and fresh flowers at the front desk.Dr McGregor was sweet, helpful and informative and was good with our puppy. For his 9 week (second shots), a fecal test, deworming medicine and physical we paid a total of $184.00. I would recommend them!
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6/22/10 |
5 |
5 |
5 |
4 |
I haven't had any problems with this vet. If my animals need tests, I do them. I have not been "gouged" and would recommend this vet.
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6/13/10 |
2 |
3 |
2 |
1 |
I don't recommend this vet at all.My dog has diabetes but is controlled by daily insulin and has been for about two years. they put huge pressure onto me to have a battery of expensive blood tests at least yearly "to see that his meds are correct" I know they are correct because I live with him everyday and he is healthy, happy , eating etc I don't nee to spend big bucks to know his dosage is STILL correct. They have indicated that if I DON'T have these regular tests they won't sell me his insulin !! They have tried to guilt me out and I don't like it..I won't go back and don't recommend them at all, they are keen on keeping up their cash flow.
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2/14/10 |
2 |
4 |
2 |
1 |
VERY expensive. They always push for expensive tests and procedures, regardless of whether they are actually necessary for the care of the pet. I don't begrudge a vet making a good living, as I completely respect the years of training they have gone through and the costs of operating a clinic, but this place really just seems to be about profit. The auxiliary staff are often rude. I've switched vets.
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9/8/09 |
2 |
4 |
2 |
1 |
My cat was old and very ill, they proposed expensive treatments for her. When I said I couldn't afford it, their response was "How much can you afford?". Clearly all they wanted was my money. The vet also made me feel horrible for choosing to put my cat to sleep rather than persue expensive treatments.
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6/17/09 |
1 |
3 |
3 |
1 |
I took my 2 week old kittens there and the vet dropped one of them. Luckily my brother was there and was quick to catch him in mid air, otherwise the kitten would probably be seriously injured being dropped from the height of the counter. The vet prescribed this kitten starter kit even though they were actually feeding just fine on the kitten food I was giving them. This kitten formula gave them both horrible runs and one of them nearly died of dehydration and I had to go to emergency vet on a sunday night, paying over 500 bucks! Needless to say I never set foot in that clinic again.
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6/10/09 |
1 |
2 |
2 |
1 |
This place is notorious for pushing procedures and tests that are not required. They charge way more than other local clinics for the same services. They insisted that my Shepherd, who was in getting neutered, should also have hip x-rays wile he was under to find evidence of hip dysplasia (though he was young with no symptoms). So several hundred dollars later, they told me he had mild hip dysplasia, which they could do nothing about (so why the test); this destroyed my chances of ever getting coverage through any pet insurance. The next vet I had told me the entire procedure had been a waste of time and money.
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2/5/09 |
2 |
3 |
4 |
3 |
After dealing with this clinic for years I now will never go back there. They overdosed my little animal leaving her in a bad state for a day, then said it was the right dose. At least 4 other clinics I called said the dose was twice or three times to high. They also made a bad judgement which caused my faithful pet to die an agonizing death after a very wonderful life.
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4/29/08 |
2 |
3 |
3 |
1 |
This vet is way too expensive. They proposed some treatments for my cat which are in my view completely unnecessary. I have since changed vets and the new vet has provided a different treatment plan.
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6/26/07 |
2 |
4 |
4 |
2 |
I was initially happy with this vet until my cat developed a serious illness. She had to have surgery to have some mammory tumours removed and i got her home only to notice within a day or so that they hadn't removed them all. She ended up having to go in for another surgery and they were "kind" enough to only partly charge me for it. I have since switched to a new vet.
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