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12/6/17 |
1 |
5 |
5 |
1 |
Very difficult to get information from the vets. Phone calls not returned, or returned days later at random hours (I can't be expected to be watching my cellphone for days. It's not a first date.). I understand that high quality service is expensive, but this is not high quality service for me.
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6/6/17 |
5 |
5 |
5 |
5 |
The staff are extremely friendly and very welcoming. The vets are knowable and treated our cat with gentleness and caring as she is quite a handful when she is at the vets. All the staff say hi to us and greet us by name when we come in. They make what could be a very stressful situation easy. I would highly recommend this clinic. Also we drive from a fair distance to get here. Just for this clinic.
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5/21/16 |
1 |
1 |
1 |
1 |
NOPE
My rabbit had stasis, and I knew I had to take him to the vet. Unfortunately, my regular vet was already closed and thought I would try this place because it was a lot closer to home.
I saw "Dr. Gigi" (who I suspect is Dr. Gihan Zeitoun).
I spoke briefly about how I knew it was stasis since my one of my other rabbits had it frequently before passing away. Then Dr. Gigi asked if how I knew my rabbit was in pain and if he cried. ALARM BELLS!
I questioned if she knew anything about rabbits and she said she was "testing" me on whether I knew my rabbit was in pain. Yep, testing my knowledge. I NOPED OUT OF THERE IMMEDIATELY, placed my rabbit into the carrier and sped to Campus Estates all the way in Guelph.
My rabbit is thankfully fine because of Campus Estates and their care. STAY AWAY!
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6/15/15 |
5 |
5 |
5 |
4 |
We are really pleased with the service at the Downtown Animal Hospital. We think really highly of Dr. Steede (a fantastic vet!), and we are also big fans of Drs. Vihos and Surette (the latter appears to have left the practice). We have been bringing our dog there for 8 years, and our previous cat for 7 years before that. They are, admittedly, expensive. But we get great service (a non-rushed visit with the vet, not a vet tech), they have great hours (open until midnight, open on Sundays), and they have taken very good care of our pets. I also find that they are always willing to take phone calls and the vet calls us back promptly - we don't get charged for those calls. I presume it's part of the service for their clients. Support staff have always been great to us (except for one gentleman at the front desk who is long gone). The one time we had questions about a bill, Dr. Vihos patiently walked us thru it, removed one charge, and at the end we felt the bill was fair.
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2/3/15 |
5 |
5 |
5 |
4 |
I love this place. The staff is always pleasant, and have always seemed to be genuinely concerned about my cats' health. My first cat to be a patient here eventually developed lung cancer and they recommended that I put him down. They were very sympathetic, let me sit with him for over an hour beforehand, and didn't charge me for any of the expenses accrued on the last day of treatment. They have been treating my next cat for over 5 years now, and have always been great with her, even though she is often aggressive with strangers. I have moved out of the area but will continue to drive back for their great service.
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2/24/11 |
5 |
5 |
5 |
5 |
Great Vet. Been going for years with my cats and my dog. I avoid walking by there with my dog anymore because she always wants to go in. After 1 swallowed sock, one broken jaw, and years of regular stuff, I won't go anywhere else.
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5/4/10 |
1 |
4 |
2 |
3 |
A few good experiences, but the bad ones really do shine. 1st: A misdiagnosis that freaked us out about our puppy, with hardly an apology for some young staff member's screw up (they messed up our dog's test results with another's). 2nd: for a time-sensitive issue, they forgot to label the vial of blood which was rush couriered overnight to a facility in the U.S., rendering the sample useless, requiring another visit and "here we go again". Some support staff seem alright, but many direct questions go unanswered, and few staff are willing to take responsibility for any screw ups. Customer service on these matters (to put it bluntly) sucks. We're willing to forgive a mistake, but this is ridiculous and makes us question the professionality of the entire operation.
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4/19/10 |
3 |
3 |
3 |
2 |
immediately got the feeling this clinic overcharges and overrecommends services and x-rays but stayed for convenience. then my dog came down with cherry eye and I was simply told me to drop him off on a Tues night. I asked for a quote and they looked surprised and said someone would contact me. nobody did. i called twice to follow up. Finally on the Tues a.m. I was given a quote of about $725 for cherry eye with neuter, taking into account anaesthesia would only be counted once. We then showed up at the clinic that evng and decided against the neuter. the tech told us we'd need to get another quote from the doc. She finally came back and quoted us $738 for just cherry eye!! it made no sense and the tech, who looked like an underaged nightclubber, was completely incompetent and unable to answer *any* qustions as to why the quote was MORE, what type of procedure would be performed, and what to expect re: post-op healing/needs. never ever going back. total scam.
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4/16/10 |
5 |
5 |
5 |
1 |
My bill seems to double every time I go to the downtown hospital. I paid $381.00 for a yearly examination fee and shots. Very pricey!!!I have been going for 4 yrs, I am not inmpressed...
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4/15/08 |
2 |
3 |
1 |
1 |
Very expensive. Staff are always in a rush and not very friendly. Vets are always trying to talk you into more and more tests. I highly recommend avoidning this place if at all possible!
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1/7/08 |
3 |
4 |
4 |
1 |
I took my two kittens there for their first set of shots, and I was quoted $75 each over the phone. I ended up paying more than $500 due to the vet telling me one thing and then doing something else. There were unnecessary tests and and hidden costs. The staff were completely unsympathetic when I complained, and I was brushed off. I will not be taking my cats there again, even though it is very conveniently located.
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10/11/07 |
1 |
5 |
2 |
2 |
I USED to use them and had for 15 years. The staff became way too rude and cold in my opinion and when I had to put my 15 yr old male down 3 years ago, there was no followup call or condolence card sent. They've become way too big and now lack the caring, kind, compassionate clinic that they once were.
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