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12/30/16 |
5 |
5 |
5 |
4 |
We brought our puppy here a couple weeks ago. The staff (front & vets) were excellent. (This is an Emergency place, as such we assumed the costs would be higher.) The costs are quite high. Unfortunately, we lost our puppy. But the all the staff were compassionate, caring & extremely empathetic. The vets also don't sugar coat things & assume the worst, which is kind of what you want in an ER. In an Emergency, I would gladly bring any animal back & recommend to anyone. If you're looking to save $$ however, you might want to shop around.
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2/23/14 |
1 |
1 |
1 |
1 |
I wish I could give them -0-This place is a night mare. They almost kill my cat Thank god I took my poor cat out of this unprofessional place
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3/15/13 |
1 |
3 |
1 |
1 |
Bad bad bad. I called ahead to make sure they had time to fit me in as I needed to have my cat euthanized and didn't want to stress him by waiting for a vet (it was a weekend). I arrived shortly after and was left standing in the lobby (sobbing) while the receptionist casually chatted with someone for a long time. I finally piped up and let them know I had called and need to have my cat attended to. I got the feeling I was being judged because they thought I was just trying to kill him off and not treat him. I advised them he had heart failure and had been on meds and had check ups , but his health had taken a major dip that morning. The apppointment went horribly (my cat vomitted on himself and they would not clean him up, horrible way to die). After that they messed up on the arrangements I asked/signed/paid for with his body. Overall - completely unhappy with the service I was given. No compassion either.
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5/22/11 |
3 |
4 |
3 |
1 |
brought my cat in who it was discovered had something wrong with his spinal cord/spine, affecting the use of his rear legs. I didn't have so much of a problem with the actions of the vets when i was dealing with them as i felt they did a decent job of describing options available. My issue is mainly with what seems like a blatant running up of the vet bill (mine ended up being well over 2500 for one day). When you get a printout of the services rendered it seems like they went overboard. $200 for misc.. isn't that a car mechanic thing to do! we talked to specialists thinking they worked at the clinic only to realize later they didn't and we were charged through the nose. Unless you are very affluent, do not bring your pet here, there are much better, and affordable options available.
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1/2/11 |
1 |
4 |
1 |
1 |
Took my dog there new years eve cause he was having trouble breathing. Cost me $75 just to walk in the door.They ran test after test and kept him overnight to run more tests. $1700 later I asked what was wrong him, "we dont know" was what I got. Could be this could be that, here's some antibiotics. While I was there, there was another dog being examined who was screaming in pain for the whole two hours I was there. They did nothing about it. I cant imagine how that would affect the other animals there. I was dealing with Dr. Collingwood, what a complete jackass. Nothing but attitude. He started discussing my dogs heart condition and when I tried to tell him about my dogs diet he cut me off and said "whatever". Did'nt want to hear it. No compassion or caring at all. He even suggested I should put him to sleep, a year later my dog is still fine. I hope karma catches up with you.
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12/26/10 |
5 |
5 |
5 |
5 |
We went there on Christmas night because our dog had an abses on her side and it needed to be dealt with asap. They were very nice and professional. She stayed overnight and they phoned us as soon as we could pick her up. They seemed a little expensive but on Christmas night I wouldn't expect anything else. Great clean facility and we were not nervous leaving her in their hands :)
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11/15/10 |
1 |
1 |
1 |
1 |
Rude and only want your money. They wanted to charge me a fortune to see my cat and i found another vet who was open til 8 and they fit me in right away and didnt charge tons to help.
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9/18/10 |
1 |
5 |
1 |
1 |
it would be a frosty day in hell before I would ever return to this clinic. They treat everyone like they have a meth lab or grow op. They just assume everyone has poisoned their dogs. Money is the number one motivator for this clinic, I do think the veterinary care is excellent but their people skills and client interactions are the worst. Very very overpriced, but being that all the other vets get a cut of their profits by referring them, I guess we have to pay for it. They tend to NOT use antibiotics when very very necessary, so if you do go in, do a follow up visit with your own vet ASAP
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5/24/10 |
5 |
5 |
5 |
5 |
I brought my dog in last week for being lethargic and collapsing. The doctors for fabulous! They removed a mass out of my dogs abdomen, and now with the specialty hospital they are 24 hours! My dog stayed for 3 days and was treated like gold! Beautiful large hospital and great staff! I would highly reccomend this clinic! Price didnt matter to me as I think of my dog as family and I would do anything for a family member
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5/11/10 |
4 |
5 |
3 |
4 |
This is a good clinic and are open mostly all the time. The staff varies between shifts so I dealt with one vet that had a great personality and then another that was a bit less personable but equally as knowledgable and good at their job. My dog wasn't critical so I had to wait to be seen but as I sat there I saw one dog be rushed in seizing and another that looked like it had had some sort of trauma. I was happy to wait knowing they were dealing with cases in priority of need. I would want my really sick dog dealt with first. The facility is clean and spacious moreso than lots of other clinics i've seen. It is expensive but I think most of the costs are probably due to the fact that they have a full staff on at all times and have such a nice facility and I thought my dog was taken very good care of. I would recommend them for any emergency but probably stick to your regular vet for minor things.
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3/24/10 |
1 |
2 |
1 |
1 |
Staff attempt to enforce their beliefs on you regarding your wishes for the care of your pet and are unwilling to assist you to get a second opinion.
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10/14/09 |
1 |
1 |
1 |
1 |
Completely disgusted. I first visited this clinic years ago late at nite when my dog had a serious eye trauma and was impressed with how they treated him. However now i would say do not bother going unless there is no where else to go. I went at 4pm when my dog was throwing up foam and having difficulty breathing. With an obviously unwell dog in my arms i enter the vets at 4pm to be nearly knocked over by some dog that was hanging out in the waiting room and have a rude receptionist and a snarky vet who tell me they are not open for emergencies until 5pm. I could either come back in an hour or go somewhere else. Really so why are you open and advertise being a 24hr emergency clinic???? thank you so much for your care and concern. So disgusted i am glad my dog vomited all over your sidewalk on his way out!!!!
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4/16/08 |
4 |
5 |
4 |
5 |
Although fees only slightly more than a regular clinic the facility and staff were great. My dog had been to one other emergency clinic and they could not help at all. i highly recomend
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1/30/07 |
5 |
5 |
5 |
2 |
This is more for true emergency care ... it cost us $120. just for the vet to see him. However, they are well equipped to handle just about every emergency I'm sure. They even had a grieving room set aside for those whose pet didn't make it. Staff were nice enough, but the vet was wonderful. My cat had a terrible bowel impaction that needed immediate help, and he was well taken care of, and has recovered 100%. It too bad the cost is so high, but since they are open with most others are closed it's comforting to know that when you have a ER case, they are open! (Mon - Friday 5pm - 8am; Sat- Monday 2pm - 8am; 365 days a year) My cat needed x-rays; subcu IV fluids; and she had to extract the impaction manually; + the meds to help him go. We walked out after paying $290. But we left with a living cat, who may well have died due to complications had I waited and worried about the cost! I'm grateful for the service.
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