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11/14/17 |
5 |
5 |
5 |
5 |
I recently lost my dog and I can honestly say that he received the best care possible while in Dr. Abbey's care. I am grateful for all that was done for my baby. Catherine
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2/22/17 |
1 |
1 |
1 |
1 |
VERY VERY DISAPPOINTED! I took my dog in because she had a bump filled with fluid on her leg and one on her back. After looking at her for maybe half an hour, they said they would have to take a sample of the fluid in her leg and some xrays as they did not know what it might be. They also told me that my dog had fleas,and said they saw one jump off of her within that half an hour. Which I did not believe at all, considering ive never seen her scratch before and she isnt very fond of other dogs so shes not in close contact with them. So they didnt take any fluid samples or do any blood work, but they told us to bring her back for a full day for a procedure. They charged us for an antibiotic, the visit, and flea medication which was a rip off. We booked for another appointment, but when I asked for a quote they said they couldnt give me one and told me to call back an hour before the pick up time on the day that I was to drop my dog off,and then they would have a price for me.
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10/27/16 |
5 |
5 |
5 |
5 |
I have been using this clinic for my pets for over 20 years. Dr. Abbey is the best vet I have ever dealt with! I have always found him professional, thorough, knowledgeable and gives my pets the very best care. Can't say enough wonderful things about Dr. Abbey!
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2/17/15 |
5 |
5 |
5 |
5 |
I'm a third generation client of this vet's office. I tried another vet when we moved to another part of town but it was a mistake. I'm glad to be back. Dr. Bergeron is friendly, punctual, and above all great with my dog.
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12/17/14 |
1 |
5 |
5 |
3 |
The office manager makes the ice queen look warm. When the dog was very ill staff did not return calls and the front staff only wanted money. If end stage compassion is important to you think twice about this clinic. Dr. Claffey saved the day but it was not without a great deal of stress.
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SYSTEM: 2 negative duplicate or disallowed ratings automatically removed |
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10/26/14 |
1 |
1 |
1 |
1 |
I have gone to this clinic for over 20 years and finally had to make the hard decision to find a new vet. Dr Abbey is by far the best vet in the city. Having said that, I cannot deal with the front end staff anymore. I have put up with it because leaving Dr Abbey was not something I could do. I believe the problem is with the manager, Edith. I have talked to her several times about the staff and it's the same canned answer and snotty attitude. Not to mention the way she talks down to people like they're idiots. I also know several others who have left the clinic after years because of the terrible front end staff. I have found another clinic and when I call or have to go in they actually seems happy to hear from me. What a difference it makes. It's already a stressful time without having to walk in to a clinic where no one even smiles EVER. I do still miss Dr Abbey though.
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4/8/14 |
5 |
5 |
5 |
5 |
When we moved to Edmonton it took a while to find a vet I liked, we started at General based on a recommendation from or Calgary Vet. It wasn't close to or house so I tried a few that were closer. We have been with General vet for 15years now, the drive is worth it. Dr Spence is absolutely amazing and her love of all things furry shows. Would recommend them.
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3/5/14 |
5 |
4 |
4 |
5 |
I have been going to this Vet for Years and love it there! Have seen a few vets that have come and go but have now settled in with Dr. Spence. I've never seen Dr Abbey but have heard he is an incredibly knowledgable Dr. Dr Spence is wonderful, knowledgable, compassionate and a true animal lover. I don't think any vet can be perfect and I imagine it can be quite a challenge in some cases figuring out what's wrong when it's a complex case and when an animal can't tell you what's hurts. I have always had positive results with them and I've had some tough cases for them that they have been able to work through. I've taken my dogs in for multiple follow ups at times and was never charged. The front staff is busy but always friendly and there are times I've been kept on hold for a few minutes but never too unreasonable. They have even let me stay right in the kennel with my dog when she was there for a day getting fluids. Very accommodating and would highly recommend them!
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9/28/13 |
3 |
3 |
1 |
1 |
After $1200. in dental surgery I was told to bring my dog back for a follow up check after two weeks. Could not believe I was told that this follow up appt. would cost an additional $42.00 In 40 years of pet ownership and multiple dental surgeries, never have I been charged for the follow up visit and in some cases more than one. I've only dealt with this clinic for the past 18 months and although previous service with a young vet that has since left the clinic, was excellent, I will not return. Telephone and follow up service is terrible.
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4/12/13 |
2 |
3 |
1 |
3 |
For the past 5 years, I have been very fortunate to have had two wonderful veterinarians at this clinic. But with both leaving the clinic for better work, I have been forced to try out different vets within the clinic, and I am not impressed. The three other vets that I have recently dealt with have either not read my dog's chart properly (I had to explain things for her, and it wasn't complicated), have given me the wrong medical advice, and have tried to rip me off by asking me to have my dog stay in the clinic for an entire day to run one test that had been run the day before. Also, not one of these vets showed any true care or compassion for my dog. The receptionists are very busy, causing LONG wait times on the phone (today I waited 12 minutes to get through) and in the clinic. While there are some wonderful receptionists, the staff turnover has brought in some terrible ones. They are condescending and rude. I truly miss the way the clinic used to be.
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1/23/13 |
5 |
5 |
5 |
5 |
We have taken our pets to Dr Abbey for many years, 30 to be exact. He is an excellent veterinarian who has a true love for animals. We have visited some of the other veterinarians within the practice, some very good and others ok. I believe staffing the office with reliable individuals is a challenge for many businesses. Many of the front desk staff are very competent. Our pets all love Dr Abbey! He takes the time to hear and communicate effectively with his clients.
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11/11/12 |
2 |
1 |
3 |
1 |
Boarded our very arthritic Burnese/Border Collie here for one week as this was the clinic we normally took him to. When we came back he was covered in excrement and ulcers from being left in his cage all day. He had a collapsed disc in his back and couldn't move. We had to have a vet come and euthanize him. What a horrible end to his life. This clinic used to be so caring and compassionate, but not anymore. Do not take your pets here!
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9/18/12 |
4 |
5 |
4 |
4 |
Has some of the best vet's in the city. However, there has been some turnover in the last couple of years and keep getting shifted between the new vet's. Clinic is busy, and the front staff are run off their feet at times, but they seem to get to you in a reasonable amount of time.
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SYSTEM: 2 negative duplicate or disallowed ratings automatically removed |
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3/30/11 |
5 |
5 |
5 |
5 |
I have 4 pets that are seen at this office - 2 cats and 2 dogs. The staff has always been great. I've never had to wait long, nor have I had to pay termendous amount for exams and/or treatment of any of my pets. Recently one of my dogs was attacked by a large dog at an off-leash park and they were able to get me in immediately, my dog examined and treated, and was able to calm and ease my worries about what happened. I also board my dogs here when I'm out of town and my dogs love it there; it's the only place I'll kennel my dogs. I recommend this clinic to everyone!
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2/23/11 |
1 |
3 |
1 |
3 |
Have been going here for 17 years with a 2yr break after our 1st dog passed. Have found the 'customer service' has gone downhill in the past 3or so years. Today I called to make appt. and was put on hold for 11 min. before I hung up and called back. I was put on hold immed. with no one saying hello. Held on for another 4 min hung up and tried again. This timethey took my ph # but have not heard back now 40 min. Found this site as I am now switching vets. I had dog there for vacc. a couple months ago and satwatching one of th recep. entering info on the comp. completely oblivious to the phone beeping for someone on hold. It took her over 10 min to enter the info...not to be mean but I don't think she's all there. With that said perhaps they should hire competent front line people who seem like they actually care about the customers.
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7/27/10 |
1 |
3 |
2 |
3 |
I kick myself every day for being naive and overlooking "signs." Staff never smile ... why not? Firstly, on her one and only boarding, my dog didn't seem to enjoy stay: when I went to pick her up, she leapt into the car and whimpered all the way home until she fell asleep. Our last visit was to see about an injury that was caused by vigorous play (my fault). We had to make 2 visits. On the 2nd visit, I was foolish not to accompany the tech to x-ray. Unfortunately, staff could not handle my dog (they said). I think my dog was rough-handled. I was told to come back another day to have my dog sedated for x-raying. My dog was in pain and whimpered all the way home, but I was too navie to belief that the staff could have done anything wrong. Injury worsened after this visit, and I had to euthanize my dog. I regret ever coming here and should have sensed what our dog did ... we wanted staff who cared.
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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3/15/09 |
5 |
5 |
1 |
5 |
My name is Sandy Minshull and I have taken several of my pets to this clinic and have always been treated with respect and kindness by the very knowledgeable staff and vets. I started going to this clinic almost 20 years ago with my very first rabbit. Since then I have had many rabbits, 2 cats and two dogs treated there. I usually ask for and see Dr Abbey. Yes, you can wait to see him, but to me it's worth the wait. He never rushes through your appt. I can't imagine getting better care anywhere. I recommend this clinic to everyone I know. I have VERY high expectations in vet care and this clinic meets them every time.
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1/9/09 |
1 |
1 |
1 |
1 |
This occured after seeing Dr. Abbey for over 7 years. Waited 6 weeks for appointment (never got to see/speak to Dr Abbey). Did not get to see/speak with Dr. Abbey on day of surgeries/when took home. Took both cats in 2 days later for recheck, advising one cat was lethargic/not eating. Vet tech took her into the back-again did not see/speak withDr. Abbey. Called 2 days later as condition had not improved, was told if I was worried I should go to Emergency Vet-they could not see me. General Vet had failed to listen to her lungs following the removal of her intubation-she asphyxiated (vomited into her lungs). Called General, Dr Abbey still would not speak to me, but staff told me he said to leave the cat at the Emergency Clinic as they were better equipped to care for her (that was from the owner's mouth - we should all listen)- 72 hours in an oxygen tank. To this day I have not heard from Dr. Abbey, he owes me $3500 in costs paid to the Emergency Clinic for his/his staffs mistakes
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7/29/08 |
2 |
2 |
1 |
3 |
I went on recommendation from a friend(who had a very bad experience after herself). Its not that the people are hard to deal with, its just that you can wait for EVER to get a reply on the phone. Also the vet that I saw was very kind but didnt even know the latest on dog food ie Evo, Inova!! All she wanted to do was push the Hills diets... and they are pure garbage. They are way behind the times and need to update their training on newer and holistic type practices. Dogs dont need to be vaccinated every year.... read the research. My dog hasnt been vaccinated since he was 16 weeks old... he is 8 now and his titers tests come back with strong antibodies.
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3/22/08 |
5 |
5 |
5 |
5 |
I can't believe people complain about this clinic.Dr Abbey and Dr.Spence are the best vets I have known, and I have met many over the years in the pet industry in Edmonton. They are compassionate, innovative and reliable. I had 4 litters of puppies and three cats thru this clinic. My latest experience was with a rescue cat who started off life with an unknown malady. Dr. Spence used common sense in figuring out what was wrong - rather than sending the cat to the vet college, she determined if we tried a couple of diffrent medications we would have a better understanding of the problem. It would have cost over $5k to send the cat away, but I ended up spending $149 on meds and hospital fees. Two yrs later he had renal failure and they inserted a feeding tube.They trained me how to feed him and I took him home. He thrived and lived three healthy years.Vets are not miracle workers, and just because an animal doesnt respond perfectly to meds or treatments is not their fault.
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1/10/08 |
3 |
3 |
1 |
2 |
This vet came highly recommended, so I brought my dog in for a second opinion. She had been diagnosed with CAH (very common for her breed), something I understand Dr. Abby sees a lot of. He spent a lot of time with us, okayed the diet my vet had recommended, but suggested I not give her milk thistle since we didn't know what it would do to dogs. He also told me she wouldn't live very long. She was just three at the time. Well, as it turns out, the diet she was on caused her to lose most of her hair and muscle tone. I soon sought a third opinion, and was given much different advice, including a radical change in her diet, and the addition of milk thistle (apparently there were lots of studies on the subject). She is now 12, still active and looks like a million bucks.
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2/1/07 |
5 |
5 |
5 |
5 |
The owner of the clinic is one of the most respected Veterinarians in the Country. His staff is equally respected and more than capable. The administration staff are some of the most qualified I've come across. The clinic as a whole is an extremely compassionate group and go out of their way to do whatever humanly possible for both you and your pet. My family has been dealing with this clinic for generations and would recommend them in a blink. They have gone so far as to donate thousands of dollars worth of treatment time to a rescue dog that the organization I volunteer with brought in for treatment.
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