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12/16/22 |
1 |
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They systematically remove negative reviews on the popular review site. I’ve been searching for a new vet and noticed that compared to a few months ago many 1-star ratings and negative reviews have disappeared. It’s obvious that this clinic is illegitimately flagging legitimate reviews and getting them removed. Also obvious is that many 5-star ratings without reviews get posted at an unrealistic rate. They must think potential clients are stupid. Won’t bring my pets to such obvious phoneys. It warns of high risk of very poor care for my beloved pets. I thought I would warn others.
Also, it is very useful to read the “Read this rating’s feedback” sections on this site. It is quite evident the level of dishonesty and hurtful this clinic is capable of.
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10/29/19 |
5 |
5 |
5 |
5 |
Dr. Enna Hughes is the first vet my cat has seen who has spent a lot of time explaining to me, in detail, about my cat's blood and urine test results. This has allowed me to pray specifically for my cat's kidneys with my Christian friends which has led to a complete (miraculous) recovery. Her encouraging comments about my prayers shows me her humble heart. Coupled with her great knowledge and skills, she's a definite blessing!
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3/22/19 |
1 |
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2 |
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Cat died of insulin complications DKA due to negligence of this clinic. Cat diagnosed with diabetes. Dr. Hughes did not show up to discuss her condition on Jan 3 & a young technician showed up to demonstrate injection. When asked about details, they sent me an email on what to watch out . No vet talked to me. Cat's glucose was still high after the 2 week checkup and no actin done. Hired their cat sitter to care for cat for 5 days. she noticed cat not eating & said she talked to vet. I called 4 times between Feb 20-23 to say that cat was losing a lot of weight. vet called back on 22nd at 9 pm. & I missed her call. I called back & no one called me even after my cat went into hospital on feb 23. they never did glucose cycle nor followed up after I called. They are negligent. most staff are young. The owner Dr. Hughes never bothered even when I sent message. No one followed up when I said she did not eat on Feb 23. My cat went into the hospital & now died. Cared $ & not patients.
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8/31/17 |
5 |
5 |
5 |
5 |
I've been a client with my pets at this veterinary clinic for about twenty years and have experienced only excellence here, from all the staff. All the vets I've had here, from Evie Hertzberg through Maret Aun and Enna Hughes (these are the only vets who've seen my pets here) have been top-flight people and professionals who truly care about providing the very best for our pets, as well as compassion, good communication and education for pet owners. I would continue to go to Donhead Village Animal Clinic, if we were not moving 50 miles away. Very sorry to leave such a great clinic and people. I give this clinic my highest recommendation.
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3/12/17 |
5 |
5 |
4 |
5 |
If you want a clinic that loves your animals as much as you do this is the place! The staff are all very knowledgeable and treat them as if they were their own. Dr. Hughes is always willing to answer all your stupid questions to try and understand what's going inside your fluffy friends. The receptionists and assistants are all friendly and have compassion in bad times. The only bad side is because they are such an amazing clinic sometime you wait past your appointment time, which I'm more than happy to, worth the wait.
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8/17/15 |
5 |
5 |
5 |
5 |
Our 3rd cat, 2 years old Zara, was diagnosed by Dr. Hughes with heart murmur & overly enlarged heart, despite her medical chart from Vaughan Animal Services being all good. There were endless extra steps that Dr. Hughes had done to arrange promptly Zara’s appointments with the specialists incl. multiple cardiologist' consultations to insure that the treatment plan is absolutely the best. For almost two years, together we took great care of Zara.
Sadly this heart condition cannot be reversed, but Zara comfortably enjoyed her life two years longer than she would have thanks to Doctor Hughes' substantial experience & love, not to mention her generosity throughout this entire struggle & especially when we knew the end was near. Dr. Hughes is an amazing human being who is caring for her patients from the bottom of her heart & her expertise is outstanding. She is nothing but true to herself, to her patients & their owners.
We stand by Dr. Enna Hughes as an outstanding vet.& a fine person.
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1/25/14 |
5 |
5 |
5 |
5 |
The vets and staff the work at this clinic are truly amazing. They really care about their clients and make you feel like you are part of the family. They never rush you during appointments, and will answer any and all questions or concerns you have with attention and patience. You can call any time and they'll answer any question you have, or will call you back as soon as they are able to get you an answer. You you not regret booking an appointment with this clinic! My dog loves and I mean LOVES the vet and everyone at the clinic. She gets so excited the minute we turn into the parking lot. My only issue is I honestly have a terrible time getting my dog to leave after her appointment, she never wants to leave! Gets too much love and treats while there :). Make an appointment your pet will thank you!!!!
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8/14/13 |
5 |
5 |
5 |
5 |
Dr. Hughes is fantastic, she is passionate and takes the time to thoroughly go through all the details with you. My cat is 14 and I've been to a lot of vets, she is the only one that still does it for the love of animals. I highly recommend her.
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10/29/12 |
5 |
5 |
5 |
5 |
I can't believe that no one told me about this clinic in richmond hill at bathurst and 16th avenue. We had nothing but trouble with other clinics always sending us for more and more tests. Dr. Hughes did a thorough research and was able to diagnose our baby with diabetes. We now know we can look after Sabbie and she will live a long happy life. thank you Dr Hughes.
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5/20/12 |
5 |
5 |
5 |
5 |
Have been a client at this clinic for 6 years & Have always found Dr Hughes very efficient, knowledgable & compassionate. She has looked after my cats as if they were her own. We have always had a favourable experience with Dr. Hughes & her staff.
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1/5/12 |
5 |
5 |
5 |
4 |
Amazing vets. treated my cats like gold. Went through every detail with me and helped me understand what illnesses and what needed to be done after surgury. I am not to sure about prices, but for me having 3 cats and them all needing care, it gets very expensive.
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11/1/11 |
5 |
5 |
5 |
4 |
I would highly recommened Don Head Village Animal Clinic. Their Vets are knowledgable, patient, and understanding. I've brought my last cat for all of his 18 years, and my new cat to them with confidence. My only issue is the prices. I have not visited other vets so I wouldn't know if the prices are normal, but they seem a bit high....having said that, they have been very nice in giving free samples instead of medication, which helps considerably.
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6/24/11 |
5 |
5 |
5 |
5 |
After my dog was mis-diagnosed by several vets, I took him to this clinic because I had read so many good online reviews. I saw Dr. Rattray - she is young but WOW does she know her stuff! She correctly diagnosed my dog after one visit and now he's better than ever! I won't trust my boy with any other vet from now on!
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7/4/08 |
5 |
5 |
5 |
5 |
Dr Hughes is a good vet; she treats my dog fast and accurate with a very reasonable cost. Highly recommend this clinic.
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