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1/9/18 |
1 |
1 |
2 |
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Dr. Young, shame on you. Please stay away from this vet hospital, they are in it for the money and pet care and welfare is secondary
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2/17/17 |
3 |
4 |
4 |
1 |
While the staff are very nice/friendly here, I haven't been very pleased with the service. Not a lot of follow up after appts - I always have to chase after my vet for answers to my questions or I will be told I will hear back from them and then never do. Also, this place is pricy compared to other vet offices. I have been quoted $200-300 more than several other places in Ottawa to get my puppy neutered here.
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2/3/17 |
4 |
4 |
5 |
4 |
We've been taking dogs and cats to Pretoria for 17 years and have always had quality and compassionate care. There has always been a thorough explanation of care options available, and yes, sometimes they are expensive. Recently however, we encountered some inflexibility in care decisions around a simple cat neuter. The vet in question took a particularly cautious approach even after a pathologist reviewed the results and found no cause for that level of concern. While I trust that the vet's primary concern was for our cat, recommending bone marrow aspirate and lymph node biopsy when the feline leukaemia and blood pathology came back negative for cancer stuck me as odd. Our request to go ahead with the neuter was met with firm resistance. We were concerned that delaying another month for more blood work would only cement the marking behaviour we were trying to address with the neuter. We have thus decided to seek a second opinion.
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7/28/15 |
1 |
3 |
3 |
1 |
Called to ask for an appointment for my puppy who was sick. Receptionist said they could fit me in at the end of the day. I show up. A technician takes my dog to the back (I am not allowed to come with her). A few minutes later she brings the dog back and tells me she needs medication. Total cost: $200+ no consult nothing. The medication doesn't work. I call back, they say you can bring her back for another consult but that'll be another $200. Where is the vet?
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7/20/14 |
5 |
5 |
5 |
3 |
It's true that they are extremely expensive. But I love our vet (Dr. Young) and trust her completely. I do not believe she would mislead us about the need for treatment in order to make money--she is am amazing vet and a fantastic person--I trust her integrity unconditionally. In my opinion, this is a good example of getting what you pay for: great service, great care, both of which are more expensive than other places. For us it's worth it.
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1/15/14 |
5 |
5 |
5 |
4 |
They have cared for two of my dogs and we have seen most of the vets at this clinic. Dr. Young, Dr. Craig, and visiting Dr. McIsaac have been fantastic with the needs for my pets. They have even only charged a recheck for a new problem, as I am a frequent visitor as my dog has had numerous issues. When our old dog passed, Dr. Young took the time to hand write us a personal condolence card about our dog and his personality. Would definitely recommend! I do find normal rates are a bit higher than other clinics, but it is in the downtown area so their costs may be higher as well.
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11/27/13 |
5 |
5 |
5 |
5 |
We have taken our dog here several times and have been seen by several of the vets. Excellent, friendly, professional, personal service. The vets and the entire staff are clearly animal lovers. It shows in the way they greet (and treat) the animals in their care. I have never felt that they "up sold" me on more expensive services. They seem to have my dog's best interest in mind. I highly recommend this clinic.
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10/28/13 |
5 |
5 |
4 |
4 |
Dr. Young is fantastic. You can tell she loves animals and is genuinely concerned for the well being of your pet. True their prices are high but the care your pet gets is priceless. I'vve only hadd one issue with them and it was resolved to my liking so I am sastisfied.
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5/28/13 |
5 |
4 |
4 |
3 |
I have used this animal hospital for 16 years, with two cats and one dog. I have always found them knowledgable and compassionate. We see Dr. young who is a wonderful person and cares a geat deal for the pets and their owners. My only complaint would be they are a little higher priced than some other offices. Overall very happy with the care my nineteen month old Lab and three year old hymilian receive here!
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3/8/13 |
3 |
4 |
3 |
1 |
The only reason I use this vet is because it is very close to my house. I am looking to go elsewhere though. Their prices are high. Furthermore, I've never been to a vet that didn't stock routine meds. My puppy had a case of kennel cough and I had to go to a regular people pharmacy to get the compound which the vet doesn't carry in stock. So I paid $120 for a visit and a 2ndary med then over $40 more for the primary antibiotic... Staff is friendly if too chatty -- I've waited over 10 mins to check in while the receptionist made casual pet-related discussions with another client.
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11/29/12 |
2 |
3 |
3 |
2 |
I was really unhappy with the doctors at the hospital. The vet techs were great but the doctor left me a note telling me my cat would most likely die when I took her home and was unavailable for further questions. Leaving me to go home and hope my cat lived till the next day.
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7/31/12 |
1 |
2 |
2 |
1 |
Vet was particularly patronizing to me upon first visit with a new kitten.I asked a few questions.. I made note of it and will not recommend going if you haveany serious medical concerns about your pet and are looking for compassionate care and staff that actually listen to their clients.
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10/16/11 |
2 |
4 |
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3 |
Not impressed with the follow up service provided at this clinic. Hard to get some "face time" or telephone contact with a vet - they get their techs to call back. When an owner is concerned about the health of their pet - they want to talk to the doctor.
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