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9/1/21 |
5 |
5 |
5 |
5 |
I've been taking my dogs to Hermitage for 20 years, and couldn't be happier with them. My dog loves his visits with all the staff, and Dr. Boddington is awesome. I wouldn't go anywhere else.
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12/28/16 |
5 |
5 |
5 |
5 |
I have been going to them since October 2007. Are they the cheapest clinic in the city, no. Are they in it for the money, no. I have had numerous issues that they could have pushed for some very costly tests, but didn't. They have always given the option of tests, but also say that we can try the most cost effective treatment first. Over the years, I have come to trust that if they tell me they feel that a test is important, it is. Sadly, I had to let go of 3 of my 5 pets in 2016. All 3 were quite sudden and I was heart broken. However, in a terrible time, all of the staff did their best to try to make it as easy as possible for me and for my babies. The compassion I have seen over the years is very special. I recommend the clinic to everyone I know. I plan to go to them for the rest of my pet's life. I am so thankful that I made the choice to go to them all those years ago.
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6/24/16 |
5 |
5 |
5 |
5 |
I've been bringing my pets here for as long as I can remember. Dr. Miller is a fantastic vet and I've always felt confident in her ability to care for my pets. I worry excessively when something is wrong with my dogs and I always feel better after a visit to Hermitage. I recently saw a new Dr at Hermitage as Dr. Miller was unavailable. Her name was Dr. Boddington and she was an absolute pleasure! Very good people skills and even though she was clearly rushed for time she answered all of my questions and even cut my kitten's nails for me herself. I've never had a bad experience here and though it may be on the pricey side I truly believe it is worth the peace of mind. I would not feel comfortable leaving my pets in the care of another clinic. They even have a nutritionalist on staff and direct bill to trupanion insurance which is pretty cool! I highly recommend taking your pets here if you don't mind spending a little extra to ensure their safety :)
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12/11/15 |
1 |
1 |
1 |
1 |
I always thought that this place was amazing until I actually had to deal with an emergency. They told me that they set up up for a 30 day insurance trial and when I actually needed it I found out that they didn't set me up with it. Once I signed up for the insurance on my own I asked them to start direct billing. I was informed on three different occasions that they did not have the insurance information when I have given it to them every time I went in there. The staff is RUDE and take no responsibility for their errors. I have been transferred to different people and have been told "oh that's not my job" by the vet as well as the receptionist. horrible customer service and absolutely no compassion. they don't care about your animals they only care about the payout!
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5/16/14 |
5 |
5 |
5 |
5 |
I have been going to this clinic for well over 20 years and have nothing but positive things to say about these wonderful people from the front staff who are always friendly and helpful to the techs in the back who come out to explain procedures to me and of course to the vets at this clinic, especially Dr. Romanufa (who treated various pets of mine for several years and Dr. Mann (who currently sees my 5 dogs). He encourages me to ask questions and takes the time to explain meds, concerns, etc. and I feel very confident in his abilities. For those complaining about the cost of treatment, I am sure I spend well above the average with 5 dogs, but if you can't afford to look after your "family" members, then you shouldn't have them, but that is just my opinion. You get what you pay for.
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12/12/13 |
5 |
5 |
5 |
5 |
I have seen Dr. Howard and Dr. Man at this clinic and they are both amazing. I had 2 cats that always came to this clinic and when I had to put them down Dr. Man was supportive, comforting and honest and even teared up with me. We adopted 2 more cats a year ago and we will continue to take them here.
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2/20/12 |
5 |
5 |
5 |
5 |
I will only ever take my pet to Hermitage. You people who have had a bad experience is probably because you don't listen. I have gone as a walk in and yes you have to wait and pay and extra $25 fee but that is worth it. A nothing thing you think they are money hungry but I think people are the money hungry or cheap ass's that don't want to pay, if you ever had to pay for your hospital bill then a vet bill would seem like nothing. DONT GET A ANIMAL IF YOU DONT WANT TO PAY FOR THEM. Hermitage was great friendly and helpful. Anyone can misdiagnose, if this happened at Hermitage it can happen anywhere. Remember everyone has bad days, yes even you. I reccomend them to everyone and there is NO WAY they would not give you a choice to treat even if it costs you thousands. they went to school not you, having to put a pet down can be the hardest thing and may the doctor recc that the pet be put down but if they did it is what is best for the animal and by law All strays are to be reported. :D
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8/12/11 |
5 |
5 |
3 |
3 |
I wasn't happy with all of the vets but found Dr. Jessica Miller to be the best. I've had consultations with her and she didn't charge me for those services. I have two dogs and three cats and I'm very happy to take all of them to Dr. J. Staff at this clinic are awesome! Very helpful and caring towards your animal.
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5/25/11 |
5 |
5 |
5 |
5 |
Hermitage is Excellent - Dr. Armstrong is the best. I was very traumatized when my dog instantly (overnight0 went blind. Not knowing what to do, I went to an Emergency Clinic where they charged me over $200.00 for 5 minutes to tell me that my dog was blind - but could not give a reason, so the next day we went to Hermitage (which they got me in as soon as possible) and my dog Scrappy saw Dr. Armstrong who was not only caring by comforting. The price was reasonable as she was able to save Scrappy's left eye and because their caring, consideration and knowledge, Scrappy at least can see now. If I would have left to what is supposed to be an Emergency Clinic - my dog would be blind today.
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3/5/11 |
1 |
4 |
4 |
1 |
Wow, Disgusted isn't the word when it comes to how this place treats people. My 3 month old puppy had a very swollen eye,I was not sure what was causing it so I called Hermitage to book an appointment. They told me I could come in right away as an asap, I asked what I would be charged and they told me $25. Turns out my pup had a scratched cornea and needed some anti-biotic eye drops which were $26.00. The time comes to pay and we get a bill of $135!!! They jacked the standard $25 fee to $82. They lied to me over the phone to get me to the clinic before raising the price. I could not believe it, the receptionist was very rude when I voiced my concern with the price, she belittled my husband and I to the point we just wanted to get out of there. HERMITAGE VET CLINIC IS A SCAM! I will say the vet was helpful and caring.
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