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3/13/17 |
5 |
5 |
5 |
5 |
IMPORTANT NOTICE! PLEASE BE ADVISED THERE ARE TWO (2) "NEWTON" ANIMAL HOSPITALS. THIS SITE IS FOR THE ONE IN SURREY, BC, CANADA. THERE IS ANOTHER "NEWTON" HOSPITAL IN THE STATES. PLEASE NOTE THAT SOME RATINGS MAY POSSIBLY BE ATTRIBUTED TO THE WRONG CLINIC.
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6/3/14 |
4 |
5 |
4 |
4 |
Avoid Dr Erik Irre. He is very abrupt when meeting canine patients and then accuses them of being timid or agressive when they react to him. I will never use this vet again! Dr Barkasay and Dr Douglas are wonderful
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11/2/12 |
5 |
5 |
5 |
5 |
Best clinic in Vancouver BC, Dr. Rick Douglas and Dr. Anita Sawatzky are just wonderful. Great service and prices! They are gentle and they listen to your concerns. Accommodates breeders needs very well too! They are in an older building but have the latest in technology and have digital x-ray services. I come from the Island to see this clinic no problem! <3
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10/5/11 |
5 |
5 |
5 |
5 |
Dr. Henderson is a very conscientious knowledgeable vet who is our vet for 4 of our small dogs for the last 10 yrs.I was pleasantly surprised she will follow up personally by phone even after the visit to give test results etc. She is very patient and will give detailed explanations with estimates on how much any procedure will cost so you can decide and plan.We had a senior dog live a very comfortable long life (18+) due to Dr Henderson and the medicine she prescribed ( he had kidney stones and a serious heart condition). We had our dogs neutered there also,their fee was very reasonable. I always found the staff to be very polite and professional ( I think the rude staff comments are for a different practice?). Very happy to find such a caring vet.
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3/5/11 |
5 |
5 |
5 |
5 |
Super busy practice but never feel rushed. Thank you to all the vets, front staff and behind the scenes staff.
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8/31/10 |
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2 |
2 |
2 |
i go surgery done with dr.douglas and i was very happy.. BUT the staff there is so rude to there clients, and its horrible it makes me never want to go back. The staff brush you off and talk very inapporiately to there clients. I worked at a clinic before and if i ever treated people that way i would be booted right out the door
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4/6/10 |
3 |
5 |
1 |
2 |
They are supposed to be the premier AI vets so this is where I took my dog and the frozen****. The visit for the 2nd breeding was very stressful. Someone took the box with the frozen**** from me when I arrived and I was told to go sit down. I sat with my dog in the waiting room for nearly and hour and a half until someone else realized why I was waiting and then it was still another 20 minutes until we saw the vet and he did the AI. 3 visits, NO puppies. I won't ever do AI again. Too far from Abbotsford to Bellingham to get the**** and then to Newton for the AI only to be ignored (I called, as I was instructed to do - before I left home - so they knew I was coming and approximately when I should be arriving at the clinic).
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4/22/09 |
1 |
2 |
1 |
1 |
I took my Pomeranian in for a cough and a pregnancy ultrasound. I was told my dog was indeed pregnant. The doctor said the cough was nothing. He did a cursory exam of her lungs and didn't give her a proper exam. Within a week my dog and pups just about died. The doctor spent the whole visit talking about the Surrey Animal Hospital and what a horrible place it was and how they shouldn't be in practice. Without the help of Dr. Gillot I would have lots my puppies and my dog. I will never go there again; and I went as far as to make a formal complaint to the Vet Association of BC. Stay away for the safety of your pet and for your wallet!
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3/19/09 |
5 |
5 |
4 |
4 |
My mother has taken her dogs to this vet for, at least 15 years and absolutely loves them. I have just recently began to add pets to my family and am more than happy with their services and care.
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2/22/09 |
4 |
4 |
2 |
1 |
Cost me about 1000 bucks to find out my dog ate something bad, felt like my money was stolen from me, but in the end my dog was health so im okay with it. I wont return to this vet though, as they are costly and run it like a business...
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1/28/09 |
1 |
2 |
1 |
1 |
Worst and most potenitly expensive vet trip. The staff are cold and misdiagonsed the cat. We brought the cat in with a sore on his eye. They said it was an ulcer and then 2 trips after that and about $300 later they said it was a tumor that they needed to remove the eye for $1300. We called around and asked about prices and another vet told us $350-400 for the whole procedure and when we brought him in they said there is no way that is a tumor and just an ulcer. They were going to take a cats eye for no reason and charge us almost $1000 more then the other area vets.
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1/11/09 |
5 |
5 |
5 |
3 |
Wonderful staff and vets always friendly, knowledgeable and courteous. The facilities are always clean and very acceptable. The only complaint is that they are can be more expensive compared to other vets.
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10/28/08 |
4 |
5 |
5 |
5 |
As a new dog owner we only starting using this vet when we got our dog under 2 years ago. I would never go elsewhere. We did once go to another vet which was a big mistake, and the prices were outrageous at the other place. Our dog needed surgery and Douglas fit her in within days! He is also the same surgeon that spayed her and delivered her along with her siblings. We didn't even get charged for the 4 nights stay or food that she ate after her leg surgery. I was very impressed. Of course, they are always busy, but always friendly and good to the animals. Busy means that so many people love their services :)
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7/8/08 |
2 |
2 |
1 |
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The staff have been helpful, but Dr. Douglas in particular has been impossible for me to reach. He's so busy either on holidays, dealing w/ floods at one of his properties, etc to actually return several phone calls left over several weeks. This was after visiting his office to set up an appt to get my dog neutered and have an ear corrected. I have not been a pest, nor have I ever met the doctor. I just find it frustrating that I've been told over and over again by staff that he'll get back to me to schedule surgery. Obviously I finally went somewhere else for the neutering. As for the ear surgery that he suggested, I'm still trying to get in to see him. Maybe one day before my dog is old and gray Dr. Douglas' office will call with a surgery date.
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5/27/08 |
5 |
5 |
5 |
5 |
This vet clinic is excellent. I used to go here years ago, and when I got a new dog, I tried a vet in my neighbourhood. What a mistake: the guy charged a fortune for the most basic thing. At Newton, they have great facilities, staff, and vets, and they charge about 75% LESS than the Westside vet I mistakenly took my dog to.
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2/14/08 |
5 |
4 |
4 |
5 |
Dr. Douglas and Dr. Henderson are amazing! My senior dog had to have surgery and I went to this clinic to get a second opinion. I ended up saving several hundred dollars and the care and attention my dog received was first rate. Dr. Douglas performed the surgery and Dr. Henderson did the initial consult and made several follow up phone calls to explain my pet's condition in great detail (and to offer suggestions for her other pre-existing medical conditions). A+ all around!
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10/29/07 |
5 |
5 |
4 |
5 |
I am in love with this hospital. I am in the pet industry & deal w/ a number of establishments and I have found Dr. Douglas to be the best in his field. I will wait a month for his services if need be -- there is a reason why the majority of ethical breeders in BC use this clinic above all others & why many travel from the States to do so as well. Prices are reasonable. Care is A+. This clinic has some of the most knowledgeable vet techs in BC, specially Shannon. If they ignore you when you enter or put you on hold, it is b/c they are insanely BUSY at the clinic. Being a patient of Dr. Douglas is a treat as every visit is a learning experience.
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10/28/07 |
3 |
4 |
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DR BARKASY AND DR DOUGLAS ARE PHENOMENAL VETS. WE HAVE BEEN GOING TO THIS HOSPITAL FOR OVER 30 YEARS, EVEN WHEN WE HAD MOVED FAR AWAY. THESE TWO GUYS GO ABOVE AND BEYOND THE CALL OF DUTY. HOWEVER, IN THE SAME BREATH WE WILL NOT BOOK APPOINTMENTS WITH THE OTHER VETS, THEY ARE COLD, MONOTONE AND MAKE VERY SERIOUS MISTAKES. AND... THE GIRLS AT THE FRONT ARE NOT ATTENTIVE OF OUR PRESENCE WHEN COMING IN THE DOOR AND THEY WILL LEAVE YOU ON HOLD FOR 8 (EIGHT) MINUTES OR LONGER. SO, THIS OFFICE IS BOTH EXCEPTIONAL AND POOR.
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