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SYSTEM: 2 negative duplicate or disallowed ratings automatically removed |
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10/3/12 |
5 |
5 |
5 |
5 |
Well to start this is a great clinic with a great doctor and staff. I have been boarding my pet here for years and I appreciate the fact that they are thorough with all pets that board at the clinic. I'm geratful that they do an examination prior to giving my pet vaccines because I like to make sure that my pet is not at risk when giving vaccinations. I know that my pet is safe and will not contract anything while boarding there due to the "Manditory" vaccinations that are required. I'm surpised at the fact that they allowed your father to board his pet there to begin with considering your pet was not current on the vaccine needed. If you are willing to take the chance on having your furry family member possibly get sick while boarding I can tell you I'm not so maybe next time you and your family should think about boarding at petsmart or some place like that where it is really all about the money instead your pets wellbeing by all means please do so and don't put my pet at risk.
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6/7/12 |
5 |
5 |
5 |
5 |
I love this vet! Stone Oak Vet Clinic is always there to educate me on my dogs behavior and medical needs. Dr. Fernandez helped my dogs with training issues I had with my 3 dogs. The vet nurses helped me pick the best food for my Great Dane with hip dysplasia. All the staff greet me as if I was I was a family member or friend. I can’t say how much I cherish their service.
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5/11/12 |
5 |
5 |
5 |
5 |
The girls in the office are very helpful. They went above and beyond with helping me in the office and to figure out all this on-line stuff.
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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5/3/12 |
5 |
5 |
5 |
4 |
I have been taking my 3 year old dog to this clinic for 1.5 years and have had an overall good experience. Dr Fernandez is great and answers any questions or concerns I have about my dog.
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5/2/12 |
5 |
5 |
5 |
4 |
Stone Oak Vet is a very clean facility and stays on schedule. My pet and I are ushered into an exam room very quickly upon arrival, with minimal wait time to see the doctor. The staff have always been very friendly and willing to listen to my questions and address my pet's needs. I cannot speak specifically to comparison pricing in the Stone Oak area, as I have not taken my pet to any other facility.
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5/2/12 |
5 |
5 |
5 |
5 |
The staff here is exceptional and have always greeted us with a smile and have been courteous. The office is clean and welcoming as far as veterinary offices can be. Stone Oak Veterinary Clinic has been our vet since we moved here 7 years ago. They cared for our cat before his passing at the age of 16yrs last summer. Having to make the decision to let our pet go was not an easy one and they held my hand through the whole process. I couldn't have asked for a more attentive and compassionate staff during this time. Dr. Fernandez and his team currently care for our 2 yr old bischon. We not only trust them for our veterinary needs, but they are also our choice for boarding when we are going out of town. They take great pride and care when attending to our animals. I have never personally price compared them only because I find their charges to be reasonable, but after talking to other pet owners their charges seem to be in-line with other vets in the area.
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4/3/12 |
5 |
5 |
5 |
5 |
I think this clinic is a real treat to all pet owners. I recently moved to San Antonio from Louisiana and am so glad I stopped in for a tour. The entire staff is well educated and caring and although I saw the "relief veterinarian" I look forward to returning to meet the owner. A++++ in my book. I will be delighted to recommended this clinic over and over.
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3/30/12 |
1 |
1 |
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1 |
This was the worst customer experience I have ever had. I have had cats for several years now, and I have never had a flea problem, but days after I brought my cat to this clinic, there were fleas in my apartment and on both of my (indoor) cats. I contacted the clinic and explained the problem only to be told this was my own fault and if I wanted it taken care of I would have to give them even more money to resolve it. After speaking with the manager without resolution, I spoke with Dr. Fernandez himself. He was incredibly condescending and constantly interrupted me and told me I was wrong before I had even had a chance to discuss the situation with him. He told me since there was no way to prove my cat got fleas from his clinic, he was not responsible. He even hung up on me! I would never recommend this clinic to anyone who cares about their animal's well being.
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3/28/12 |
1 |
1 |
1 |
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This clinic is so rude! One of my clients took her cat in for a visit and when he was returned to her he was INFESTED with fleas! When she called to see if they could help her out they were very rude to her. When I called to see if I could help out, they called her ignorant, said I needed veterinary training and they hung up on me. I spoke to Maggie their "Manager". Don't go here!
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11/10/11 |
1 |
1 |
1 |
1 |
Only out for the money to pay the high rent...I am not happy with the care and options given....Alot of staff turnover and unresponsiveness to less expensive pet treatment....Not going back after 10 years of treating my pets...
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10/18/11 |
1 |
3 |
2 |
1 |
Not interested in helping the pet only digging in your wallet as far as possible. Will not guide you on alternatives only sell you highest priced medicine or treatment.
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8/26/11 |
5 |
5 |
5 |
5 |
The staff are friendly and caring. I've been taking my chihuahua, Bubba, to see Dr. Fernandez for over 12 years. He has shown such caring and understanding with the issues that my Bubba has been through. I now live out of town, and do not hesitate to drive the distance to Stone Oak Veterniary Clinic. I totally trust Dr.Fernandez with my pet's care.
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6/23/11 |
5 |
5 |
5 |
5 |
I have known/worked with Dr. Fernandez and his staff in taking care of my dogs for the past 10 years. I have complete confidence in their ability to care for my dogs and highly recommend them. I had a dog, Gretchen, who had diabetes. Dr. Fernandez and his staff educated me and took great care of her until the end. They made such an investment in her and, I felt, were just as sad as I was in her passing. My other dog, Gatsby, has had cancer and had to have a leg removed. Again, they made an investment in him and saw me through it, as well. I'm a high-maintenance customer and readily admit I'm a pain. I want the very best for my dogs and they've always answered each/every question with such patience. I even call when my dog is boarded and they stop to go and check on him and tell me how he's doing. They understand that my dogs mean everything to me. I so appreciate the investment and love they've given to my animals. As long as I have a dog, I'll always be a grateful customer!
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6/20/11 |
5 |
5 |
5 |
5 |
This Best vet clinic in town! Dr. Fernandez is an exceptional vet! He is passionate about the true health of your pet.
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6/16/11 |
5 |
5 |
5 |
5 |
Great clinic, excellent with our puppy, answering all of our questions and concerns. Very nice staff, they love the animals and always willing to squeeze us in at a moments notice. I don't think their fees are pricey - honestly I noticed that the vaccinations at the HEB low priced vaccine tent cost more than this vet charged!
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6/15/11 |
5 |
5 |
5 |
5 |
Always excellent care and very clean facility. Dr. is very thorough and knowledgable. He gives the animals special attention. They truly care for our animals and take wonderful care of them. You can tell they love animals and they are always on time for appointments. I wouldn't go anywhere else!
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1/21/11 |
5 |
5 |
5 |
5 |
OMG, I just love these guys! I had Munch for 19 years. They were so there for me. Especially Irma & Josh during my grief, they were for me and for the past five years, all the visits, everything they've done - God Bless Them! Never a discouraging word. Thank you so very much!!
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3/1/10 |
4 |
4 |
3 |
1 |
The vet techs are fantastic. The Dr. never knows if my all female pets (dogs/cats) are male or female (even with chart in front of him). I thought they were always customer service oriented (even though super pricey), but realized otherwise when I had to cancel an appt and was treated rudely. My pets are my family, I respect other people's time, but as a business, you'd think they'd realize that stuff happens and sometimes we have to make short notice cancellations without rude retorts. The facility is always clean and I used to love going there...I just feel once I was not working on their timeline, I was no longer valued.
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