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8/11/21 |
1 |
4 |
1 |
3 |
I phoned on arrival and was greeted by an extremely rude women who put me on hold and eventually hung up on me so I had to phone back. After waiting 50 minutes in the parking lot, a Vet phoned me and I explained why I was there, then took the dog to an attendant at the door. I was told they would check the dog over and run some tests which would take 30 minutes. After waiting over 3 hours in the parking lot and no phone call, I asked an attendant at the door if she could find out the dog’s status. This woman was really rude too, and told me I had to phone back in. When I phoned I was told the dog was not doing good, wouldn’t be discharged, and that I should go home. I waited over 3 hours in the parking lot for that response? It’s obvious this place has management and staffing problems that need to be addressed. Even if their busy, there is no excuse for being rude and not communicating properly with clients. I will never go back there and would not recommend this place.
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8/29/20 |
4 |
3 |
1 |
2 |
The staff and veterinarians are good. The wait time is horrendous! Be prepared to wait up to 3 hours or more. They don't seem to care about making their clients wait either. The prices are high too. It seems that their only concern is to make money because they don't hire more staff in order to make the wait time less.
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2/5/20 |
3 |
3 |
3 |
3 |
Had to see Dr. Daniel Katz for my pet, and it felt like a horrible popularity show. I don't care that you want to be insta famous, I want you to be knowledgeable and a good vet. I do not recommend seeing Dr. Katz unless you'd like to be asked out on a date. Gross.
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3/14/19 |
5 |
5 |
5 |
5 |
Very good diagnostics and care. My kitty had an extra 5 years because of the treatment and recommendations. Vets and staff really do love the patients too.
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7/26/18 |
5 |
5 |
5 |
5 |
Absolutely amazing clinic!! Right from the time we walked in the door we were met with exceptional service and first class people. Our dog suffered an accident after getting too close to a deer and was having problems with his mouth. When we were called back into the room the vet could see that I was worried and my dog was in pain but she was so kind and it was obvious she cares deeply for animals it helped to ease some of the worry. He ended up needing surgery and although they were quite busy she managed to fit him in and I was able to pick him up later that day. They called me twice during the day to provide updates on his condition and to let me know how surgery went. When we arrived Dr. Tathiana Anacleto, (an absolutely amazing veterinarian!!) met us in the lobby and gave my kids the tooth she had surgically removed. After seeing the care our dog received compared to a previous clinic we had been to my kids proclaimed that was the only place that could touch our dog again!
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3/12/18 |
1 |
3 |
3 |
1 |
We brought our new 1 year old PetitBrabancon in for a check up. 5 days after her visit to the Doctor she gave birth. We had no idea!
A month after the puppy was born, she started vomiting. We brought her to the clinic payed for several tests but couldn't afford to pay much more. The only option we were given was to surrender the puppy to an anonymous staff member who would cover the bill. We had no choice but to give her best chance of survival. We were Heartbroken.
We only asked that when they found out what was wrong, they simply inform us whether or not our other two adult dogs would be at risk.
When we called to follow up, they repeated that they couldn't tell us anything. If we were concerned we should bring both our dogs in for another consult, another $92 each. I asked that the girl on the phone leave a note for the new adoptive mother to just ask if she would release the results of tests for our own peace of mind. She refused to even reach out on our behalf.
All awful.
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2/13/17 |
5 |
5 |
5 |
5 |
Prompt,attentive and compassionate care. Gave me very detailed and thorough explanation, so I may make an informed choice in putting my beloved Bailey down.I appreciate the concern and care that was given to us Dr. Lisa by you and your staff in a very difficult time x
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10/19/16 |
5 |
5 |
5 |
5 |
Excellent care and compassion when it came time to put my charlie down. Extended thank you to dr carrie.Highly recommend them.
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12/7/12 |
5 |
5 |
5 |
5 |
I was so impressed with the service, care, and attention that fishcreek gave my 4 month old purebred GSD. I was recommended there by my vet, and could not be happier. They saw my puppy right away (fractured ankle), x-rays and check up and splint. The cost was very good as well as they needed more x-rays so they told me they would give me a discount as well as no consult charge. Very friendly recept. staff, as I called and harassed them every 10 mins to see how my dog was lol. They were always polite and said nice things about my puppy. The vets are amazing and honest. Very open with what they are doing as well as cost estimates before they went ahead and did anything. Would recommend this vet/hospital to anyone. If there is an emergency and you have to wait, it is definitely worth it. Clean and modern facility as well!!!! A++++++ in my opinion! THANKS FISHCREEK 24H HOSPITAL!
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10/11/12 |
5 |
5 |
5 |
5 |
I think this clinic is wonderful. Staff was very pleasant as were the doctors. Of course they are busy as they are an emergency clinic. Just like people hospitals there is a wait time to be expected. I left my cat there overnight and he was well cared for. I find that their rates are resonable based on past experience with other clinics.
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10/2/12 |
5 |
5 |
5 |
5 |
I have brought 2 different dogs here in emergency situations and the staff and vets were all amazing. Best 24 hour place in Calgary to go to
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6/23/12 |
4 |
5 |
3 |
4 |
We have used this facility for the last 4 years, our vet, Katie, is fantastic. The desk staff appear unfriendly but are actually helpful if you approach them. We have always found them to be of average cost. We have used them for regular check ups & 1 time in an emergency situation - the vets have been excellent on every occasion.
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4/18/12 |
5 |
5 |
3 |
5 |
Natasha Mutlow is a wonderful vet. She is very knowledgeable and caring person. The only downside is... she is very busy and it's not easy to set up an appointment when we need it.
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3/8/12 |
1 |
1 |
1 |
1 |
Bad staff, good vets, bad service, not punctual, over all bad
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2/7/12 |
1 |
4 |
3 |
1 |
Worst place ever - do not take your pets there. Facilities are nice, the staff are not. I took my cat there for emergency IV overnight care. $600 later, I found out they double charged me for a blood slide already provided by my vet. When I pointed it out, they said oh it wasn't good enough. Then I discovered the vet tech purposely didn't bother giving my cat any pain medication that was specifically asked for by my vet. She said she didn't think he was in 'that much pain'. He spent his last 24 hrs in the hands of these monsters, it haunts me to this day the pain he needlessly suffered.
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3/23/11 |
4 |
5 |
3 |
4 |
i am very happy with how this vet clinic runs. they understand how much money i have spent trying to cure my cat from peeing on our new love seat but at the same time have suggestions and offer free time to look at her time and time again. MrP
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3/17/11 |
3 |
2 |
1 |
2 |
I used to see many of these vets before they opened fishcreek and thought they were all wonderful, and for the most part still do however when I took my pup in for a walkin because if a ripped dewclaw I felt like I was wasting the doctors time. The staff made me feel I was wasting their time I didn't even see a veterinarian, someone came from the back took my dog and 15 min later brought her out with a bandage said 'keep an eye on it' then gave me a bill for $100. I'm frustrated as anytime I've gone in nothing gets explained : (. The cost isn't always as it seems again $100 for what, what did they do with my dog all I know is someone took her and brought her back with a bandage. I don't think I will be recommending this clinic to others
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2/24/10 |
3 |
4 |
3 |
3 |
They're friendly, prompt and seem to care about the animal's well-being, however, they misdiagnosed my dog's bone cancer as age-related arthritis and muscle deterioration. According to the second vet we saw, they should have known that it was cancer as soon as they saw the x-rays. It might have just been a one-time mistake -- no one is perfect -- but I can't help but be wary of them after that.
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10/16/09 |
5 |
5 |
4 |
4 |
When my girl had to go in for an emergency C-section on a Sunday, the Veterinarian and staff were wonderful. My sweet girl made it through and so did the puppies! Thank you!!!
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12/30/07 |
5 |
5 |
5 |
5 |
I've had a lot of great support from the staff at Fishcreek Hospital. The staff is very knowledgeable and helpful whenever my Mastiff or smaller dog have had troubles....and they've had a ton. They are also 24 hour so it keeps my mind at ease to know that I've got a clinic to go to if I have any emergencies. It's also my regular clinic so they have the history of my pets on file. I definitely won't be switching clinics!
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10/4/07 |
1 |
3 |
1 |
1 |
When this hospital finished taking my $3000 and I was still with a dog that was mysteriously sick, they told me there was nothing more they could do for me.
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