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4/27/20 |
1 |
5 |
1 |
4 |
I was there last April 2019 . The vet came in late. We had a bird The vet was very indecive what was going on and she had to give a phone call at home to let us know about the bird. I paid over a 100.00 for the visit. The bird ended up passing away four months later. I think ir could of been better judgement at the time.
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12/22/17 |
5 |
5 |
5 |
5 |
Excellent clinic supplying excellent care for my three pets.
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5/25/17 |
5 |
5 |
5 |
5 |
I take my birds here and over all I am satisfied ! It is a bit pricey and the vet I see, Dr.White, isn't super friendly but it is worth it since she is very knowledgable. My biggest concern is for my birds health so as long I am getting reliable information and know my birds are healthy, then I am happy. :) The other staff I have met are friendly so that's a bonus ! They have some safe toys and foods to buy there as well which is nice.
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4/27/16 |
5 |
5 |
5 |
3 |
We have been taking our dog to this veterinary clinic for years and the service was always excellent and we always asked for Dr. Kristen Jacques because she was fabulous with our beloved pet. Our dog Emma was mistrusting of all vets due to a very bad experience early on and Dr. Jacques won her over! Recently, we had to euthanize Emma at the age of 16 and even Dr. Jacques was emotional on the day that we lost her. We received a card shortly afterwards written by Dr. Jacques herself talking about how wonderful it was for her to know Emma and the family and how sorry she was to see Emma pass on. It was a beautiful gesture and meant a lot to us. We have always been treated with respect and Emma has always been treated with care. The costs are fairly high but it's worth it for the kind of care my dog received.
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11/7/13 |
1 |
2 |
1 |
1 |
Unscrupulously expensive. I was 20 minutes early for my appointment and the vet was almost 45 minutes late without apology, I suppose my time isn't of value and my sick pet being out of its environment and caged for an extra 45 minutes isn't of much concern to anyone but me. Vet one month later refused to speak on the phone regarding a question that arose from the treatment they recommended without a full in-office 're-assessment'. Didn't have the courtesy to explain this themselves, got the front desk staff to do so while refusing to speak directly which I found disrespectful. Shame on you. Our phone conversation would have lasted all of 60 seconds and put my concerns to rest. I understand you are running a business and have overhead but that type of ethic or lack there of is shameful in my opinion. I have no problem spending money to help my animals when they're unwell, but I feel a bit taken advantage of after this experience. Will continue searching for another vet.
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9/27/13 |
5 |
5 |
5 |
4 |
I have been coming to this clinic for about 10 years now. They have always been wonderful to me and my many animals. I have seen all of the Veterinarians who work here; and they have always been caring and professional. The staff is always wonderful-and they always welcome me and my pet by name. The facility is well maintained, and boarding area is nice I have had to use it before. I will always bring my animals here.
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8/10/13 |
1 |
2 |
1 |
1 |
I have owned my bunny for 5 yrs..3 yrs ago these ****s wanted $3500 for abcess care..i found the most skilked vet in dr.luckwaldt at greenwood park..$150 and 40 days later cured..i would let this man operate on me anytime...if you need any bunny care...this is the only facily to go to...forget the ovc in guelph as well
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7/15/13 |
4 |
4 |
4 |
4 |
I agree, with the cash part of the complaints here. I had to take my bunny here because I couldn't get an appointment right away with his normal vet. For an exam and a metcam shot plus critical care I forked out almost $300.. the exam wasn't so bad, she checked everything and treated him for a sinus problem but turned out he had e.cunniculi (not their fault, bunnys are trial and error when it comes to diagnosis) They were gentle and caring with him though, which is what I like to see, but the pricing is still too much. Also, it's the middle of summer and most animals don't deal with heat very well.. why was there no air conditioning on? I still will come here for services though.
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6/7/12 |
1 |
2 |
5 |
1 |
in-experienced vets! they got trainees as vets who work on your presious love ones until they get experience. this hospital( and i say this losey) is just to make $.
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5/16/12 |
4 |
5 |
5 |
1 |
Have taken my dog there for 10 years and the prices for the routine check up and shots were always very high compared to what co workers were paying at other vets. The check up with shots and heart worm test never less then $400. Always appeared to be selling stuff. During the Melamine dog/ cat food scare she insisted I get a urine test for dog even though he never ate any of the recalled brands of food. He was fine. Then there was a small cyst they tested and was non cancerous yet they wanted $1200 to remove it. They quoted me $1500-$2000 to do cleaning of teeth and removal. Took him to another vet and it was less then $900. Yes facilities are nice and clean and has huge grounds, always lots of staff. I guess have to pay for overhead. Run don't walk to another vet if you want to save your bank account. They appear to specialize in exotic birds and maybe that should be the only thing you take there.
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1/10/12 |
5 |
5 |
4 |
4 |
i love this clinic. we have always taken our pets there, rabbit, bird, and dogs. we have always been given estimates, and have never been pressured to do unneeded tests. the front staff have always been cheerful and kind to us, we have always been treated kindly by the vets. and there knowledge is always appreciated. we came from another office and britania is by far the best clinic we have been to.
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3/3/11 |
4 |
4 |
3 |
1 |
Dr. Jacques wes very rude to us when my rabbit came in with molar spurs. He needed a simple teeth trim, and we left with almost a thousand dollar bill. Even the Technician made us feel badly about how we take care of our rabbit, even though we are very well educated rabbit owners. I would only go back in the case of an emergency.
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1/31/11 |
4 |
5 |
5 |
5 |
Dr. White and Dr. V are the only exotic animal vets i would trust. The others there not so much. Over priced yes, but you get what you pay for. For those who say they "over quote" they are just suggesting what is right for the animal. If you turn it down than so be it, don't be so sensitive when they disagree with your desicion. these vets aren't in it to save your bank they are in it to save your animal. And if it so happens your one of the few people have an animal die in thier care it shouldn't be blamed on them they were trying to save it in the first place and it could have happend anywhere.
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10/30/07 |
4 |
4 |
4 |
1 |
They seemed nice and gave me a tour of their awesome facilities but quoted me $600 to neuter my rabbit! I ended up getting him neutered elsewhere for $100.
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