| KEY |
Date |
|
|
|
M
o
n
e
t
a
r
y
V
a
l
u
e
|
Comments
|
|
|
5/19/21 |
1 |
1 |
1 |
1 |
My daughters dog was misdiagnosed twice in two weeks with mastitis. Any good vet knows that a spayed dog can NEVER EVER get mastitis after being spayed. Sparrow couldn't pee, poo, eat, drink or anything, and still they sent her home with more meds that she couldnt keep down.. She suffered and I mean she suffered. They charged a single mom of 2 kids 1,200 dollars for something that she didnt even have. We got a second opinion from a vet that actually cares and loves animals and they gently and lovingly put our precious Sparrow to sleep. She had aggressive carcenoma. How do you sue these people? How do we get our money back? How can they do this to animals? How do they sleep at night knowing they didnt care for that animal in the right way, and sent it on its way suffering. I have never in my whole life saw an animal cry tears and Sparrow was. It just broke my heart. I will never ever recommend this place to anyone. Please if you love your animal, do not go there
|
|
|
|
6/6/20 |
1 |
1 |
1 |
1 |
Went to this vet for over 5 years. They refused to let my cat come in for an emergency appointment. He got hit by a car. The man that answered my call was extremely rude and told me that I would have to wait three days and it wasn’t their problem and to call Peterborough. Will never go back. Shame on you
|
|
|
|
8/13/19 |
2 |
3 |
1 |
3 |
This facility has changed ownership. It is no longer the clinic we remember. To my knowledge at the time of writing this review, only 2 or three vets run the entire clinic, one of which is very difficult to understand and not very patient when we must ask for clarification. Waiting times in a busy, large vet clinic are to be expected. But in my case unreasonable whenever I was there. Admin staff are OK. I am not returning, sad, it’s been 10 years.
|
|
|
|
2/4/18 |
5 |
5 |
5 |
5 |
This is an excellent facility. Over the years, they have seen many of my dogs and cats. I absolutely want the best vet services for my animals, and I have always found this clinic and their caring, experienced staff deliver.
|
|
|
|
5/24/12 |
3 |
5 |
5 |
4 |
I have to agree with the previous reviewer somewhat. If you don't see Lex or Michele it is like starting over as a new patient and perhaps down a new road of treatment usually on the merits of 'new', 'ego based' graduate knowledge. It is funny when you question new vets they get all defensive usually from their insecurities/egos or both. A vet of experience takes it in stride and will apply their experience with diplomacy as well as except your understanding without the imperial attitude. This is an industry where your business is built on one or two select professionals and trying to 'can' that is difficult. I would recommend any new vet to this office to spend the time with Lex (regardless of their experience) to see the 'magic' in action and appreciate his interaction and informative ways of dealing with clients. It's great when I see Lex or Michele..not so much otherwise.
|
|
|
|
5/23/12 |
3 |
4 |
3 |
4 |
I called NVS last night around 11 as my cat started to breathe rapidly and drool after being given her usual medications. Was put through to my RVT, who seemed to have just been woken up and didn't seem to care about what was going on. I was willing to pay for an e-vet visit but she insisted to hold off, and that my cat was acting this way because of the medicine I "rammed down her throat". The medicine she's been on for months, maybe years. Mind you, this is the third different RVT assigned to my animals in just over a year, and it's frustrating to have to explain my animals' issues because the files apparently aren't enough to go on. I realize this may be the best vet in the area, but once you get outside Lex/Michelle's care, it's a grab bag.
|
|
|
|
10/20/11 |
5 |
5 |
5 |
5 |
Great staff with only the pets' well being in mind. I don't understand why people get upset if the bedside manner may be a little off,remember you are not the patient. As for diagnostic issues that people complain about. Lex and staff rely upon what you tell them. If animals could speak Lex's job would be far easier.Best vet I've ever had.
|
|
|
|
7/8/11 |
1 |
3 |
3 |
4 |
The vet did a poor splint (covered the dogs foot which was not required) and this caused infection of the foot. Dog reacted badly to antibiotics. Vet argued with me and would not recast. My own vet had me recast with the foot open to the air and bearing some weight (as this should have been how the dog was casted in the first place. Vet was very nasty and unprofessional in front of clients to me.
|
|
|
|
4/15/11 |
2 |
3 |
1 |
1 |
They don't charge as much as other vets but when our dog had an unusual disease they never found out and recommended the wrong treatment until we were fed up. I don't know why the other reveiwer are so happy. Probably their pet never had something difficult to diagnose. Go there to save money, but don't expect up to date medicine.
|
|
|
|
4/3/11 |
5 |
5 |
5 |
5 |
I have been using this clinic for a number of years & the vets, staff & facilities are A1. I have a number of dogs & have found that their services are also more reasonable than other clinics. Would not hesitate to recommend them & have in the past.
|
|
|
|
10/15/09 |
5 |
5 |
4 |
5 |
This is the first vet clinic I have been to, that I feel, truly treats me as a member of my dogs health care team. L and M are top notch, with a vast knowledge base between them, with the animal's best interest coming first. I drive almost an hour, without any hesitation. Only the best for my furkids.
|
|
|
|
3/22/09 |
5 |
5 |
5 |
5 |
Our dog always get the best care and they will always take time out of their busy day for you if needed.
|
|
|
|
12/16/07 |
5 |
5 |
5 |
5 |
We have been going to this clinic for over ten years and have always received excellent service. We have had some major medical emergencies with our pets and they were treated promptly with the best care. Two thumbs up!
|
|
