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Comments
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7/20/22 |
4 |
4 |
4 |
4 |
Unable to get my pet in for her vaccinations in a timely manner.
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3/16/22 |
5 |
5 |
4 |
4 |
We have been going to West Brant Animal Hospital since our dog was a little pup. They are so caring and explain everything to you. They are not pushy and truly want what is best for your pet. I have referred friends and family to them.
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12/15/21 |
5 |
5 |
5 |
5 |
This vet clinic is amazing, kind and so helpful!!!
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9/10/21 |
4 |
4 |
4 |
4 |
Really hard to rate anything as you are not allowed in and EVERYTHING is curbside
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6/9/21 |
5 |
5 |
5 |
5 |
They did such a wonderful job caring for our cat after he ate something he shouldn't have. We have tried a few vet clinics and West Brant is by far the best. We are here to stay!
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*
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3/3/21 |
5 |
5 |
5 |
5 |
They are wonderful and caring. Took excellent care of our Scarlett.
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*
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3/3/21 |
5 |
5 |
5 |
5 |
I have always had great service and the whole staff is welcoming and professional.
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*
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3/3/21 |
5 |
5 |
5 |
5 |
I have had excellent experience with the staff. The services are awesome, and the Vets follow up on your furbaby. I use to take my pets to Beattie. Never again. I have been bringing my pets to West Brant for 7years. Would never go anywhere else
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*
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2/17/21 |
5 |
5 |
4 |
4 |
Very good service but so busy have to wait at least 2 to 3 weeks for appointment
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*
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12/9/20 |
5 |
5 |
5 |
5 |
Best decision taking our dog to West Brant. Staff are very kind and Dr. Harkness is amazing! . Due to COVID, we had to remain outside, which was hard but felt reassured after speaking to staff before they took him in. After examination Dr. Harkness came outside, on a damp and drizzly day, and spent at least 20 minutes talking with us. He has even called to follow up. Excellent care from this veterinary hospital.
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*
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10/21/20 |
5 |
5 |
5 |
5 |
Great Experience. Staff was friendly and informative considering the times with Covid-19 and the restrictions that are in place. First time there and was impressed. The clinic had come highly recommended by many people that we know. Keep up the great service.
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*
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9/11/20 |
5 |
5 |
5 |
5 |
I, over time have visited a number of vets. By far, West Brant Animal Hospital is my favorite. They are knowledgable,compassionate,and fair. You can talk to them and they listen.If my dog could he would give them 5 stars,he can't so I will do it for him.*****. Thank You Bill Thompson.
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*
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9/3/20 |
5 |
5 |
5 |
5 |
We have been with other clinics before and the West Brant Animal Hospital surpasses them all in friendly caring staff who treat your pet as they would their own family. Services are top notch and we've never felt over charged or pushed into any procedures. I recommend them to anyone with feline or canine children :)
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*
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9/3/20 |
5 |
5 |
5 |
5 |
Cost is hard on me although I would say they are probably par with other vets. I almost feel like family here at West Brant
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7/8/20 |
5 |
5 |
5 |
5 |
I’ve visited the clinic twice, with both my cat and dog. I brought my dog is as an emergency after another vet struggled me off. My dog received amazing and immediate care (just like my cat did the first time I was in). When I called I was told the new ER appointment wasn’t for another 4 hrs but to come in right away and I would be a ‘sit and stay’ meaning they would get to him when they had a chance. I expected to have to wait for awhile but upon arrival he was taken in right away and within 15 minutes they had called me to discuss care. I’m extremely happy with the staff and treatment my dog received.
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4/8/20 |
5 |
5 |
4 |
4 |
Excellent care, great staff. Money wise I guess all vets pricing are the same or close to it. I would recommend West Brant to anyone. My dogs like them as well so we will remain clients.
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*
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1/8/20 |
5 |
5 |
5 |
5 |
We have been taking our dogs to West Brant for over 10 years. They are the best! Dr. Jessica is awesome -- highly competent, knowledgeable and very caring.
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*
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1/8/20 |
5 |
5 |
5 |
4 |
This vet clinic is the best!Dr Kevin is so kind to my dog Maverick and explains what is going on in detail. We are never rushed when asking questions about my senior aged dog.He checks up after a few days by phone and will always return a phone call with more questions from us. He always tries to find a way to keep cost down and never recommends procedures, meds etc that arent needed. We completely trust Kevin with our dog. He is very knowledgeable!The girls at the front desk are friendly and helpful.The vet techs have also been great!Do not hesitant about bringing your pet to this clinic.
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*
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11/13/19 |
5 |
4 |
5 |
4 |
Have always had good experiences at this clinic. Fair pricing and excellent vets/techs. Love that they dont always push for the highest priced procedures!
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*
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10/23/19 |
5 |
5 |
5 |
5 |
Prompt, friendly service everytime. Didn't have to wait to get into the room. Had an appointment and went right in. I love them also because they never pressure me to get things I don't need.
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*
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9/24/19 |
5 |
5 |
4 |
4 |
Vet attempted to keep my bill down and I didn't feel judged when he did so. I appreciated it very much
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*
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8/21/19 |
5 |
5 |
5 |
5 |
The vets and staff are all friendly and truly care about the welfare of your best friend. Dr Kylie was great and explained everything. I found out about this clinic when I was dog sitting for a friend and had to take him in for treatment. Best Vet Clinic ever.
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7/24/19 |
5 |
5 |
5 |
5 |
This is a very clean,friendly environment. From when you walk in till you leave. The doctors and tech were amazing and knowledgeable and explain everything. The office staff are friendly and efficient.
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*
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4/19/19 |
5 |
5 |
5 |
5 |
This is the best vet clinic i have ever been to. From the second you walk in the door to the second you leave my dog and i feel like we are their only client. They make sure you understand what was done and answer any questions I’ve ever had. I have and will continue to recommend them to everyone. Keep up the awesome job you guys do!!!
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*
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2/27/19 |
5 |
5 |
1 |
5 |
We arrived 10 minutes early, sat for 10 minutes then went to a small room and waited for the vet for 25 minutes. We both fell asleep.
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*
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12/29/18 |
5 |
5 |
5 |
5 |
The staff at West Brant Animal Hospital were exceptional. They took good care of our fur baby and were very patient with us as we had several questions for them. It was a difficult experience for us bringing in our cat, but the staff and Dr. Amy Butler especially made it bearable for us. I Would highly recommend this animal hospital to anyone and everyone as their dedication and car is unmatched.
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12/13/18 |
5 |
4 |
4 |
5 |
We have been going to West Brant for many years and have visited many times for both routine checkups and vaccinations to more major issues. Every time we have had the best care given our dogs. The care of the vet techs is outstanding and the knowledge and care of the vets cannot be beat. once instance was one of our dogs "ate" something while on a walk and developed a stomach issue with vomiting and diarrhea. It was a serious issue but our little Sadie came through just fine. Highly recommend this vet clinic/hospital.
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*
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9/13/18 |
5 |
5 |
5 |
5 |
We came to the WBAH after a very bad experience with another local vet clinic. We have always been impressed with how great they treat our scaredy cats. They are calm and patient with the pets and excellent with the owners too. Most vets just push the food that they sell but WBAH was very understanding of our desire to feed as holistic and species appropriate as possible, which is huge to us and rare to find.
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*
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8/14/18 |
5 |
5 |
5 |
5 |
I cannot say enough good things about this animal hospital. By far this is the most compassionate, caring and patient hospital I have ever had the pleasure of treating my animals. You just know some hospitals are there purely for the money and other are truly there for the pets. This hospital is not just there for the animals but just as caring towards the owners. Unfortunately I recently had to have my cat Duck put down. We came in at the end of Dr Amy Butlers work day and at no time did we feel rushed. She took her time with us, explaining everything. She did not pressure us in any way. Dr Amy Butler than gave us all the time we needed to say goodbye. I would never go anywhere else. Not only are they extremely invested in the pets and owners but their prices are the most reasonable I’ve seen anywhere. If you need a life long caring vet and staff look no farther. The Techs are just as wonderful as the vets. I’ve dealt with Dr Butler and Dr Donna Ho and am beyond pleased with both.
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*
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8/1/18 |
5 |
5 |
5 |
5 |
I have 2 cats and a dog and have seen several vets at wbah. They are all very, very caring. The vets are genuine and honest and they give a discount for bringing multiple pets in at a time. I trust them all and after a decade of going to another veterinary clinic I had no idea what good care was until I came here.
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*
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7/12/18 |
5 |
5 |
5 |
5 |
Very satisfied with the attention and care given to my slightly difficult older dog. They don't send us on our way. They understand and treat. What a treat.
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*
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6/27/18 |
5 |
5 |
5 |
5 |
Friendly, helpful and knowledgable assistance from booking the appointment all the way through until paying!
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*
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6/14/18 |
5 |
5 |
5 |
5 |
LOVE THE WAY THE CHAIRS ARE POSITIONED. EASY TO SIT AWAY FROM OTHER ANIMALS. Staff very friendly and efficient. PRICE WAS A LOT LESS THAN WHAT I HAD BEEN PAYING IN HAMILTON. I FELT GOOD WITH THE ADVISE THE VETINARIAN GAVE ME.
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*
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6/13/18 |
4 |
4 |
4 |
3 |
I've always been happy with the service here, the staff is very kind and professional.
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*
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5/2/18 |
5 |
5 |
5 |
5 |
Dr Kevin Harkness recently neutered Luther, our Cane Corso puppy. We have been coming to West Brant for 13 years. We drive to the clinic from north of London because we trust Dr Harkness. He is an excellent communicator that listens to our questions and explains things so we can easily understand. By far, the best vet ever!!! Highly recommended!!!
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*
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4/4/18 |
5 |
5 |
5 |
5 |
Great care and service for my dog after surgery. Thanks Dr. MacKenzie.
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*
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3/28/18 |
5 |
5 |
5 |
5 |
Very clean and friendly environment, the receptionists are never stingy with the treats. Excellent vets, very caring and knowledgable they are very thorough and provide excellent follow-up care.
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SYSTEM: 3 positive duplicate or disallowed ratings automatically removed |
*
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3/8/18 |
5 |
5 |
5 |
4 |
Friendly, smiling staff that knows your name when you walk in. Love taking my dogs there to see them and Dr. Jessica -- wouldn't go anywhere else.
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*
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2/14/18 |
5 |
5 |
5 |
5 |
Amazing service! I brought my cat and was treated like family from all the staff. They fit me quickly two days in a row and even called the next mornings to check on his progress!! Great support from the staff! Will definitely be bringing the rest of my pets there from now on!!
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*
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1/3/18 |
5 |
5 |
5 |
5 |
Dr Harkness and the whole staff at West Brant Animal Hospital have been caring for our cats and dog for a decade. They are very knowledgable, compassion and caring professionals. I highly recommend this Animal Hospital.
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*
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12/30/17 |
5 |
5 |
5 |
5 |
My dog actually enjoys going to the vet clinic because the staff here have incredible bedside manners. They are always so accomodating to mine and my grandmothers needs.
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*
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11/29/17 |
5 |
5 |
5 |
5 |
They treat all their clients with respect and dignity. Staff are very supportive and knowledgeable. Best care ever for our pets. I recommend them all the time. Staff have shown great compassion when our dogs were at the end of their life.
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*
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10/18/17 |
4 |
5 |
5 |
4 |
We really like this clinic and so does our cat and dog.
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*
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10/18/17 |
5 |
5 |
5 |
5 |
Beyond everyone's exemplary skill, (from reception to technicians and Dr. Kevin Harkness),the empathy, courtesy and respect is appreciated and imperative when we are dealing with illness of our four-legged family members. We are forever committed to our future relationship with you, on behalf of our pets.
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*
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9/27/17 |
5 |
5 |
4 |
5 |
Friendly and very understanding staff. Very clean. Good luck to the nurses and the doctors.
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*
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9/20/17 |
5 |
5 |
5 |
4 |
Very pleased with this facility. Awesome vets! Awesome staff!
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*
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8/23/17 |
5 |
5 |
5 |
5 |
I find the place clean and neat. The staff are friendly and polite. I wouldn't trust my cat any where else.
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*
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8/16/17 |
5 |
5 |
5 |
5 |
We have been clients of West Brant Animal Hospital for about a year. Everyone in the practice, from the front office staff, vet techs and veterinarians have provided exemplary care to our pets. Everyone we meet is caring, compassionate, friendly, welcoming and knowledgeable. As a foster family, we have been thrilled to have West Brant as our vet of choice as they are also rescue friendly!! Knowing that we are providing the best medical care to, not only our personal pets, but to our temporary furry friends is very important to us. We highly recommend West Brant Animal Hospital!
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*
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7/12/17 |
5 |
5 |
5 |
5 |
My cats are stressed going to the vet...and then I am stressed for them...the vets are kind and compassionate..the needs and treatment of the cat is carefully explained..and options given if available..there is no one working at this facility that I have met who is not friendly, kind and understanding..have recommended and would again!!
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*
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4/26/17 |
5 |
5 |
5 |
5 |
We have been clients of West Brant for almost seven years. I can honestly say that they are the best veterinary clinic we have every dealt with. The staff are friendly and helpful and cares about our two Golden’s. The clinic is clean with lots of room to move around. That’s important to us. Our veterinarian Dr. Jess is a wonderful person who sincerely cares about the dogs. She takes the time to explain everything to us and is a pleasure to see. The two dogs love her. I highly recommend this practice.
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*
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3/1/17 |
5 |
5 |
5 |
5 |
They are always open to listening to concerns and questions about your family pets. They always give you opinions on what your pets need and a direction to go in.
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*
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2/15/17 |
5 |
5 |
5 |
5 |
Best vet ever they are like family ??. They treat are fur babies as they are their own, thank you to all the staff at West End vet clinic ??
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*
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1/4/17 |
5 |
5 |
5 |
5 |
Caring staff in a clean and friendly environment providing quality care in a timely fashion - the staff care about our companion animals and follow up to ensure that treatment is meeting the objectives set. I would highly recommend this clinic to anyone in the area looking for a good vet clinic.
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*
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12/28/16 |
5 |
5 |
5 |
5 |
The best vet clinic by far. I would highly recommend them.
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*
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12/8/16 |
5 |
5 |
5 |
5 |
The best clinic I have been to. Highly recommend to any one willing to try. The staff are fantastic, friendly, and helpful.
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*
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12/7/16 |
5 |
5 |
5 |
5 |
I love the staff at West Brant Animal Hospital. Kevin and staff have gone above and beyond to get my furbaby back on track with her health. It certainly is a wonderful clinic with caring staff!!
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*
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11/18/16 |
5 |
5 |
5 |
4 |
Dr. Butler amazing! Staff is awesome. Separate rooms for dogs and cats such a great idea.
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*
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10/30/16 |
4 |
5 |
5 |
3 |
Dr. Richards is the best vet!She is very thorough,knowledgeable and always kind and caring with my dogs. She fully explains her diagnosis and planned treatment. I trust her completely with the health and wellbeing of my dogs.Keep up the good work Dr. Carol! As well, facilities are always clean. The only small complaint I have is that when arriving at clinic to reception desk, sometimes the reception staff do not acknowledge with a hello or smile. Heads are down at computers.I believe in customer service, it is alway important to acknowledge customer and make them feel welcome. This is not a reflection on all staff, they have been mostly friendly, zccomodating and willing to help.
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*
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10/27/16 |
5 |
5 |
5 |
5 |
I am very happy with this vet clinic. I called them about my St. Bernard. I have never been there before, they got me in almost right away that day. When I took him in the vet determined his problem very fast. Even though it was a very rare problem the experienced vet knew what it was right away. My boy is doing so much better now. The vet himself also personally called me a couple days later to check up on his condition, which to me was awesome. Extremely happy with them. I would strongly recommend this vet clinic to anyone and there 4 legged companion.
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*
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10/5/16 |
5 |
5 |
5 |
5 |
Just got a new puppy so this was my first time here and the staff and the vet was very nice and friendly. The vet even got on the floor to exam my pup and give her her shots.
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*
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9/8/16 |
5 |
5 |
5 |
5 |
Excellent. Our eldest cat Alien, ignores his pricey cat bed to sleep in his vet carrier! Most cats dread the carrier. I think this says it all.
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*
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7/13/16 |
5 |
5 |
5 |
5 |
Excellent, compassionate & knowledgeable staff. Have been a client for more than 10 years. Highly recommend West Brant Animal Hospital!
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*
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6/15/16 |
5 |
5 |
5 |
5 |
I have had all of my dogs health issues taken care of with a very high rate of success and compassion from WBAH. I would happily recommend them to anyone. I have been very impressed with how polite the staff are. I feel like my dogs well being is put before anything which is amazing and the cost has been very affordable as well. Thanks WBAH I will always be returning to your facility with my dog and future pets as well.
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*
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6/1/16 |
5 |
5 |
5 |
5 |
Dr. Kevin Harkness and Dr. Jessika Bronsoiler are great. Very professional, very caring, and very friendly.
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*
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6/1/16 |
5 |
5 |
5 |
5 |
They always present all possible solutions to our pet's problems. They do not present only the most expensive option.
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*
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5/27/16 |
4 |
4 |
4 |
3 |
We received a quote for neutering our dog that was $150 higher than elsewhere.
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*
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5/5/16 |
5 |
5 |
5 |
3 |
West Brant is a lovely facility. The staff and veterinarian were fantastic dealing the dogs. I found the fees to be not too bad, except being charged 3 times for an office visit when all three dogs came in at the same time. Yes, it is a longer visit; on the other hand it was not a struggle; vet did not need an assistant in the room. So I did find this be an overcharge.
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*
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5/4/16 |
5 |
5 |
5 |
5 |
We've had the opportunity to see Dr. Harkness, Dr. Donahoe and Dr. Butler. They are kind, caring and compassionate. All the staff are wonderful - warm and welcoming. They provide excellent care at a reasonable cost. Five stars!
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
*
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2/10/16 |
5 |
5 |
5 |
5 |
An amazing staff at WBAH. I would highly recommend their services. They truly care about your pet's health. We have used their services for over 5 years for vaccines, heartworm medication, altering and emergency care and consistently receive exceptional service. They take the time to answer any questions you may have, and provide follow-up calls to your home to see how your pet healing.
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*
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12/30/15 |
5 |
4 |
5 |
4 |
I had an emergency during Xmas holidays. Our dogs had been to a dog show and contracted kennel cough or some canine influenza which lead to Pneumonia on a couple of them ... the clinic made time for me to bring my kids in ASAP to see Dr. Donohue, to receive treatment and medication, very last minute appointment and the Vet was willing to go over treatment options and explain everything to me (a few times). The next day I was still worried about a couple, so the vet techs even got in touch with the same vet, at home, to answer my question, so I would not worry. This clinic is also "breeder" friendly. Prices were comparable or better than most area vets. I'm happy to say my kids are recovering nicely, as a result of the care they received.
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*
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12/2/15 |
5 |
5 |
5 |
5 |
Dr. Harkness & the staff at WBH genuinely care for the animals. We have been clients since WBH opened their doors. We highly recommend WBH to family & friends. Thank you for the high level of care and customer service that you provide for Buddy!
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*
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11/19/15 |
5 |
5 |
5 |
5 |
My puppy needed to be neutered. I am from Oakville but am moving to Brantford next month so I decided to try a new vet. I have been with my vet in Oakville for over 10 years with prior pets and have nothing bad to say about them. Except the price. I can't believe the difference in cost for the same operation. Well, being Oakville, I guess I can. So we tried West Brant since we were looking to switch once we made the move. What a GREAT choice. I never realized the service I was missing in Oakville. There I would drop my pet and pick him up. At West Brant I was welcomed by friendly smiles and was involved in the whole process of what was going to happen over the next 24 hours. I not only spoke with the front desk, but also the technician and the vet! What a concept! They made us feel right at home. They have a new client going forward. I don't know much about Brantford but if this service is indicative of Brantford life and its people then I can't wait for the move! THANKS
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*
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11/11/15 |
5 |
5 |
5 |
3 |
I have been dealing with West Brant Animal Hospital for 10 years now. Kevin and his staff have always been very caring and shown their concern for the 11 different animals they have seen over that time.
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*
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11/10/15 |
5 |
5 |
5 |
5 |
Absolutely love these people :) I paid half of what I expected to have my dog fixed and get some serious dental work done. They were just awesome, and weren't judgemental at all (which I know can sometimes prevent people from bringing their animals in altogether, as I've visited many a vet who made me feel awful about things that were out of my control). Hands down the best vet experiences I have ever had, even when it's just a trip to get his nails done.
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*
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10/29/15 |
5 |
5 |
5 |
5 |
When my vet of 35yrs retired. The new owners changed a number of things, that were not to my satisfaction. The deal breaker was my waiting for fifteen minutes, while the receptionist determined whether I could have Advantage for my dog! My first visit to West Brant Animal Hospital was by referral of a friend. The friendly, on time, visit with Dr. Kevin Harkness, and the staff, was more than I expected. The bottom line cost, was less than expected!! My first impression couldn't be better, and I won't hesitate to recommend them to others.
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*
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10/7/15 |
5 |
5 |
5 |
4 |
The staff at this clinic clearly care very much about the animals they serve. They're always very kind and reassuring with my cat - they make sure to give him a good scratch on his back, and speak to him very sweetly. They also advised us of what options we had when our cat developed an eye ulcer, as well as the approximate prices. We had a ton of questions about his condition, and Dr. Jessika answered them all very patiently and was very informative. A great clinic with convenient hours for people who work weekdays - you can't go wrong with this place!
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*
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9/16/15 |
5 |
5 |
5 |
4 |
Although more expensive than our precious vet, you definitely get care and treatment as if it were their own animals from West Brant Animal Hospital. The staff are friendly, honest, informative and genuine while still being professional and experts. Highly recommend
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*
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9/11/15 |
5 |
5 |
5 |
5 |
Absolutely THE best! Friendly (everyone), caring (also everyone), great rates - highly recommend this clinic
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*
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9/9/15 |
5 |
5 |
5 |
4 |
The staff is friendly, informative and I have never had to wait long for my visit to the vet....
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*
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9/9/15 |
5 |
5 |
5 |
5 |
Always a friendly, excellent service. The Vets always take time to talk to you and explain clearly what is needed. The atmosphere is welcoming and you really feel as though they care for your furbaby!
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*
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8/26/15 |
5 |
5 |
5 |
5 |
The staff was very friendly, very helpful and they truly love animals. The facility was clean and inviting. I was taken to a room the minute I arrived and it was a few minutes before my appointment. I believe that the cost was acceptable for the service rendered.
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*
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8/6/15 |
5 |
5 |
5 |
5 |
First time there, didn't even have to sit down to wait!! Squeakers and I were shown into a room immediately. Front desk staff were smiling and greeted us promptly. We didn't wait long in there either. A vet tech came in and gave Squeakers a quick once over, and then we had the pleasure of meeting Dr. Carol. She examined him and gave him his shots. She was quick doing so and I even wonder if Squeakers noticed. Best comment I can make is from Squeakers himself...he purred the entire time Dr. Carol has handling him! A happy, relaxed, content cat is a happy, relaxed, content owner :)
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*
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7/9/15 |
5 |
5 |
5 |
5 |
We love coming to West Brant Animal Hospital. The staff are very friendly, knowledgeable and helpful. The new facility is state of the art. Dr Kevin is like Brantford's Dog Whisper. We will always choose West Brant for our Vet needs. Thank You for caring!
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*
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6/25/15 |
5 |
5 |
5 |
5 |
Great place. I would not take my dog anywhere else. Friendly staff and good doctors. They will not try to sell you something that you do not need or want. They send out reminders when shots are due and you can get in almost any time you want.
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*
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6/17/15 |
5 |
5 |
5 |
3 |
Excellent all round/ Value about same as other clinics
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*
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5/15/15 |
5 |
5 |
5 |
4 |
West Brant provides excellent care to my pet. My dog loves to go and the staff love her. When my dog became very ill on a holiday Monday when the office was closed, the vet and his technician both came in immediately to care for her. This is a great place to bring your pet. They treat loyal customers like family.
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*
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5/9/15 |
5 |
5 |
5 |
5 |
The West Brant Animal Hospital is tops in my book. I have been taking my animals to their facility since shortly after their opening. The Doctors and staff there have always given my pets the best possible care and service. I have been required to part with 2 of my dogs during the last 7 years and both I and my pets have been afforded the greatest care and consideration during these most difficult times. The Doctors and Staff go above and beyond with their professional treatment. I now have a new addition to my family, a Border Collie pup and she just loves all the Doctors and Staff at the Hospital and they have all fallen in love with her. I simply cannot state in a few sentences how much I appreciate the people at the West Brant Animal Hospital. Doctors Harkness and Donohoe are the best.I have recommended them to all of my friends and family who have animals.
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*
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5/6/15 |
5 |
5 |
5 |
5 |
the one thing I was looking for I got big time and that was that you were good to sweet pea and made her feel at home AND YOU ALL DID THAT BIG TIME THANK YOU
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*
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4/29/15 |
5 |
5 |
5 |
5 |
We always receive, prompt, professional, and compassionate care for our dog Lily at this clinic. A friend recommended Doctor Harkness, and we are so glad we switched to West Brant Animal Hospital! They really go above and beyond in caring for our pet!
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*
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3/25/15 |
5 |
5 |
5 |
5 |
Very friendly and knowledgeable staff. From the minute you walk through the door you're treated well and your pet is treated just like family. True concern for health and well being with great suggestions for care. You can do no better then take your pets to West Brant, they get it!
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
*
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3/18/15 |
5 |
5 |
5 |
5 |
Very caring and competent doctors, friendly staff, and reasonable prices. My pets get the very best care here.
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*
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3/18/15 |
5 |
5 |
5 |
5 |
I just love how caring, knowledgable and open all the staff are about any topic and they call you make sure everything is ok when serious issues arise. They are truly there for your dogs health and your peace of mind!
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*
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3/13/15 |
5 |
5 |
5 |
5 |
West Brant Animal Hospital is a great location to take our pet. They are always friendly and answer our questions no matter how silly they seem. They always follow up after procedures or if something out of the ordinary has happened with our pet. A great part of our pet family
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*
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3/11/15 |
5 |
5 |
5 |
5 |
Excellent facility and staff! I was very impressed with the staff and the overall attention and care they provided to Porter my dog and myself
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*
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3/11/15 |
5 |
5 |
5 |
5 |
Dr. Harkness, associates and staff provide excellence in service. Dr. Harkness has provided our four legged family with the best veterinary care and ultimately the highest quality of life available for our four legged family. And, the most sensitive, compassionate care when it was time to say goodbye. Thanks for helping us have such an enriched life with our adopted families.
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*
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3/11/15 |
5 |
5 |
5 |
5 |
Over a number of years Kevin and his staff have always treated me and my pets with the utmost care and respect. This is very important to me as my dog (Hunter) is a true member of our family and his health and welfare is at the top of our priority and we feel it is of the same importance any time we have to take him in to WBAH thank you all for the excellent care.
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*
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3/5/15 |
5 |
5 |
5 |
5 |
The staff are friendly and efficient. Dr. Kevin Harkness is professional and knowledgeable. His compassion, knowledge and caring attitude is above and beyond every time we see him. In our opinion the best Veterinary clinic around.
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*
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2/20/15 |
5 |
5 |
5 |
5 |
I’ve been seeking health care for my dog at West Brant Animal Hospital for years. The Veterinarians are very knowledgeable on a wide range of subjects as I found out when my Golden Retriever was diagnosed with a very rare skin condition. The clinic is kept orderly and clean, and although they take their positions very seriously, they provide a relaxed, comfortable atmosphere for the owners and pets. Their non-invasive as possible approach to surgery and treatment is also a huge plus. (They use laser surgery when possible, and no unnecessary testing or medications.) At WBAH, animal health comes first, providing additional programs such as weight loss challenges and dermatology referrals. The clinic also routinely takes part in fundraising activities for the SPCA.
Although I cannot put a price on my dogs’ health, I do find the prices very fair. If you are in the market for a Veterinarian, consider giving West Brant Animal Hospital a call.
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
*
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1/28/15 |
5 |
5 |
5 |
4 |
-place is always clean and spotless. The staff are always friendly and helpful. There is a genuine concern and care for your pets an they always follow up with a phone call to ensure your pet is okay. The only drawback is that they aren't open on sundays.
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*
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12/2/14 |
5 |
5 |
5 |
5 |
We are so happy with West Brant Animal Hospital we highly recommend this Vet clinic to anyone who is considering a Vet. The staff is all so friendly, professional and fun, they make you feel at home and comfortable. The are excellent dealing with our furry family, all of them have a great deal of love for pets. All the Vets are great, all the Vet tech's are awesome and the front office staff is amazing! We love going to this Vet and feel comfortable our animals are in the best care! Keep up the great work!
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*
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11/27/14 |
5 |
5 |
5 |
5 |
This is the only vet clinic we will take the furry members of our family. Dr. Kevin Harkness is the most amazing Doctor we have ever known. His compassion, knowledge and caring attitude is above and beyond every time we see him. In our opinion the best Veterinary clinic around!!
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*
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11/6/14 |
5 |
5 |
5 |
5 |
I would never go to any other clinic. The vets and staff are very friendly. My 3 pets have always received great care. They take the time to answer all your questions.
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*
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11/5/14 |
5 |
5 |
5 |
5 |
Always helpful and efficient, I trust them to do the very best to care for my dog. When the time came to put my little poodle down, they did their utmost to put me at ease and relieve the anxiety.
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*
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9/17/14 |
5 |
5 |
5 |
4 |
The staff and Doctors are very helpful and have the best interest in helping to keep my 3 dogs healthy and up to date with all their needles. I appreciate very much the seniors and multi pet discount . It makes it a little less painful when you get your bill. I would recommend this clinic to anyone who is looking for a vet.
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*
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9/15/14 |
5 |
5 |
5 |
5 |
I find all the veterinarians, technicians and support staff to be kind and caring. We have been with this clinic almost since it opened. They have bent backwards to help my pets. Facilities are up to date with the latest diagnostic equipment and they are affiliated with an after hours clinic that provides 24/7 veterinarian support. I find their costs to be fair. We have used other vets in other cities and their prices are in line with what other vets charge. We shopped neutering for a stray cat and found their prices were similar if not better than other vets in Brantford. My husband and I highly recommend West Brant Animal Hospital!
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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9/12/14 |
5 |
5 |
5 |
5 |
I find the staff to be very efficient and friendly and the doctors compassionate and knowledgeable when it comes to animal care and treatment. Very satisfied with services provided. Pricing is fair, especially when you consider that a Senior's discount is provided.
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*
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9/10/14 |
5 |
5 |
5 |
5 |
Great staff and very attentive. Stayed past hours of operation to attend to my sick cat. The doctor called me personally a few days later to follow up on my cat to ensure he was getting better.
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*
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9/10/14 |
5 |
5 |
5 |
5 |
The staff and doctors at West Brant are exceptional. Their care, compassion and professionalism are amazing. They are always willing to go the extra help to both help their clients (from flexible appointments, phone calls to see how the pet is faring or even pre-spliting pills) and ensure that the pets in their care are safe, happy and healthy. I truly cannot say enough about them and recommend them to anyone looking for superb care for their pet.
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4/21/14 |
3 |
5 |
4 |
1 |
need to see my dog every time I try to get her pain meds renewed @ $150-$200 per visit. Been a client since they opened but this is the last straw.If you have money to burn this is the vet for you.I will be looking for some one that cares more that the dog is in pain rather than how much can we charge this time.
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3/14/14 |
5 |
5 |
4 |
5 |
I have been dealing with this clinic since they opened! My 9 year old Rotti has been a patient since she was 4 mos every year faithfully for her annuals+ and I have always had the same treatment despite the upgrades the clinic has recently undergone. Yes, sometimes I wait a bit longer in the room when they are busy, but its WORTH THE WAIT! The Staff are welcoming and remember who I am and my pets. The prices are FAIR and I truly feel that Dr. Richards and Dr. Harkness are true animal lovers. I trust they would always do what is best for my pets, even if it means referring to Guelph for a surgery. In July I lost my older dog, a lab x, 14.5yrs to heart failure and Dr.Richards was so compassionate about her euth, she even came outside to my jeep because my old rescue girl was scared of the clinic setting. I will ALWAYS remember her compassion. I love the wonderful relationship I have with my vets and I send anyone who asks me in that direction because I would trust them with my own life.
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2/10/14 |
5 |
5 |
4 |
5 |
I started going to this clinic about a year ago when I adopted my new puppy Jax and they're absolutely wonderful. The staff are always friendly and happy, and our vet, Dr.Harkness is extremely knowledgable and does what he can to keep costs low. They may not be the cheapest clinic in Brantford (which is most likely a good thing) but their services are worth every penny. Have sent many friends and family there as well.
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12/2/13 |
3 |
5 |
4 |
2 |
We have been with the WBAH since they opened. We absolutely love Dr Kevin Harkness and also Linda at the front desk. Some of the others at the front desk we do not care for. When our cat suddenly fell ill, we were told to pay out or she would die, after paying out $800 to save our cat, we then had to pay $125 to have her put down a week later ... we feel a bit "had" by Dr Jessika and our poor cat suffered. It might not be Dr Jesika's fault our cat died, and she did try to help her, but we just felt she pushed for money. Dr Kevin Harkness always keeps cost in mind and is awesome with our pets. If not for Dr Kevin we would find a new vet.
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11/4/13 |
5 |
5 |
4 |
5 |
Wouldn't go anywhere else! I've been to West Brant with my new puppy twice now. Dr.Harkness and his staff are all very caring and really nice. I found prices to be pretty reasonable, afterall you get what you pay for!
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10/8/13 |
1 |
4 |
3 |
1 |
This clinic is VERY overpriced compared to others in Brantford and heard a few rumours that owner is mistreating and rude to his staff behind the scenes therefore will not return or recommend
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7/4/13 |
1 |
1 |
1 |
1 |
It seems this clinic just cares about money. Heard the owner yelling at the staff - not good. Will not be back
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6/12/13 |
2 |
4 |
2 |
2 |
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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4/14/13 |
5 |
5 |
4 |
5 |
We went to West Brant pretty much from its opening day. Dr. Kevin Harkness, Dr. Carol Richard, and the rest of the staff are really genuine, wonderful people. Dr. Harkness never ordered or charged us for unnecessary tests. He treated my Scooby, Mr. Grey, Murphy, Schultz and Ella (dogs and cats). I can't say enough about how much I respect Kevin, and he will honestly refer you if there is nothing he can do. They've expanded, and I am happy they are flourishing. Vet tech Kim is really nice, too. I don't know some of the newer staff, but Linda at the desk was always nice, as is Sharon and Whitney. Sometimes they are running behind, but I don't mind if it means people's questions are getting answered and patients aren't being rushed. I like the nail clipping service, too. We'd drive back to this clinic from our home 45 minutes away. Only reason we ultimately left the clinic is because we moved across the country to BC! I miss Dr. Harkness' sense of humour and honesty. Highly recommended!
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3/6/13 |
5 |
5 |
5 |
5 |
the clinic just celebrated it's 8th year, and I have been a client every step of the way. i had my two senior cats both put down there, the after hours vets - cried right along with me. Dr. Harkness is truly the best, most caring vet I have ever met. He makes personal phone calls to see how everything is going, he goes over and above, for his clients, their pets, and his staff. He will make sure you have all the answers you need. He supports his local shelters, he has put his neck on the line for cruelty investigations, he is one of kind, I am grateful that I have Dr. Harkness as my vet - it is worth the drive to West Brant Animal Hospital.
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1/13/13 |
5 |
5 |
5 |
5 |
Dr. Harkness is the best vet we have ever had for our dog Locki. We have had the Dr. for 7 years, and hope to have him for another 7.
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11/7/12 |
1 |
4 |
3 |
3 |
Dr Jessica was great. The owner of the clinic has some bad staff. Uncaring and in attentive staff make for a bad experience. Clinic has gone downhill in last year. Just lost my business 4 pets with me. Failed to return phone calls regarding my sick dog. Staff didn't give a damn. Lots of poor communication within he clinic. Office manager is a total boob to deal with regarding problem soving.
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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6/4/12 |
2 |
2 |
1 |
1 |
I've been using this clinic for two + yrs now and I find the Dr's to be great! On the other hand, the staff and the way I've been treated over the last few visits have left me discouraged. Two visits ago I was left in a treatment cubicle for over 40 mins with my 2 yr old son and a 1 yr old dog. This was very stressful! When I asked why things were taking so long they said they were behind and apologized. I most recently went to the clinic with the dog for the annual visit and arrived 10 minutes late. They told me I was too late and would have to wait until the dr was done with the next appt...hmmm? Do they really book their appts that tight? If so, do they really care about my animals if this is the case? Not to mention the tone and lack of presence of the front desk receptionist who really could care less about me or my dog. I agree with the other writers. This clinic has lost sight of their purpose by getting too big too fast. I'm moving on somewhere else!
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5/25/12 |
5 |
5 |
5 |
5 |
I have taken my lab to WBAH since they opened the doors. They treat him like a son instead of a dog. From the moment you walk through their door, they make you feel like family. My do will be 11 this fall, but acts like a 2 year old (he eats nothing but food from the clinic). If you are looking for a vet, I would not hesitate to recommend Kevin Harkness or any of the other vets at the WBAH as Dr. Harkness does an outstanding job finding caring and knowledgeable doctors to join him in his practice.
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5/6/12 |
1 |
2 |
1 |
1 |
In the beginning they were awesome; they had after hours for my dog who had allergies and reactions to many things. A few years later my dog had a lot of pain. So it became at least a monthly visit to the vet; each time they would say "arthritis, maybe just pulled something, nothing seems to be wrong" ect ect. I knew in my heart there was something with my dog; I could see the intense pain he was suffering. I felt like they listened to what I said but did not put enough effort into finding the problem. I was constantly going for so many months trying to figure out what was wrong with my baby, and all that they did for me was not diagnose him accurately. I strongly believe if I was going to a different vet they would have caught what was wrong with my dog before it was too late.
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4/30/12 |
1 |
3 |
2 |
2 |
Got too big too FAST quickly forgot about their long time clients and customer service. It's now all about the money. SAD they use to be fantastic.
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1/24/12 |
1 |
2 |
3 |
2 |
I was very disappointed in the mis-diagnosis that the vets at this clinic provided to me in regards to my dog. On multiple occasions they provided different diagnosis even though I kept insisting that something was wrong. Due to the misdiagnosis and the decline in his health I had to have my "best friend" put down. I now have a new puppy and have found another vet clinic in Brantford as I would not recommend this clinic after the experience that I had.
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11/28/11 |
5 |
5 |
5 |
5 |
Excellent veterinary hospital. They really care about your pets and follow up to see how the pet is doing after prescribed treatment.
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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1/21/11 |
5 |
5 |
5 |
5 |
Dr Kevin Harkness is an awesome vet. Always helpful and has a pragmatic approach to keep costs down but still provide top-notch care. Him and his staff truly LOVE what they do and do it WELL.
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8/17/09 |
5 |
5 |
5 |
5 |
Wonderful clinic! Wouldnt think of going anywhere else!
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