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9/26/20 |
5 |
5 |
5 |
5 |
They have the nicest staff who gives you the best customer service. Dr.Bassi is so awesome and really cares for your pet. He was so nice in handling my puppy even though my puppy is a little brat and kept creating problems. 10/10 RECOMMEND THIS CLINIC!!!
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4/10/13 |
5 |
5 |
5 |
5 |
I take my Rottweiler Puppy to this clinic. Aimee is a very happy girl who has received all her medication and love from the staff and the doctors. She was spayed at this clinic and the prices are very reasonable. They don’t waste your money with bogus pills or try to push gimmicks on you. I feel safe and secure knowing that Aimee is protected and well taken care of by the staff and doctors who know what they are doing. The facilities in the back are clean and there's nothing suspicious about their surgeries or cleanliness. I would recommend this clinic because they care about the pets! They haven’t sold me one single item that Aimee didn’t need and that say’s a lot about the clinic.
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4/8/13 |
5 |
5 |
5 |
5 |
Great people. I started coming to this clinic about 3 years ago after being ripped off by another vet in Surrey and an attitude that I, as the customer, wasn't important. The staff, the service, the prices are all good at City Petcare Hospital. I recommend them to my friends. It was a neighbour who recommended them to me and I know other neighbours who use this clinic and are very happy with it. I haven't one bad word to say about this clinic. All GOOD.
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9/27/12 |
1 |
1 |
1 |
1 |
VERY UNHAPPY....we took our beautiful puppy to have her ears cropped on Sept 21, 2012. We took her to the office at 9am extremely happy and healthy. At 2.30pm my daughter received a disturbing phone call from Dr. Bassi that he did everything that he could but she passed away during this very routine surgery. Upset and shocked I called him myself, instead of sympathizing with me for our loss, Dr Bassi made an unecessary comment and laughed on the phone. When we rushed down to the office of Dr Bassi, he had nothing to say and charged me for the ear cropping and handed over our dead puppy. This was my teenage children's first pet. This by far has to be the worst time in our lives losing our puppy. I do not recommend this individual. If you love your pet, PLEASE find another vet.
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5/1/12 |
1 |
2 |
2 |
1 |
Overcharged me for "the puppy package" and then didn't even bother to give me any documentation on what it was I was getting for my money. Didn't bother to give me any advice on my new puppy's care. Seemed more interested in getting me in and out as quickly as possible than anything else. Rude, condescending receptionists. Avoid this guy who also can barely speak english.
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2/14/12 |
5 |
5 |
5 |
5 |
Stopped in just to talk to the vet about appropriate medication for my very fearful dog. Dr Bassi listened, declined to recommend medication but recommended L-Theanine (a derivative of Green Tea) and behavioral training (which I've been doing for a year). He also didn't examine my dog, other than weighing him and looking at him from a few feet away, so as to avoid "torturing" him (my dog was terrified, trembling violently and huddled as close to me/the door as he could get). I appreciated Dr Bassi's patience with my "drop-in" visit, his unwillingness to use medication, his focus on training and his suggestion for a more natural supplement as a starting point, and his empathy for my very scared dog. He also didn't charge for this visit. I didn't see the examining rooms, but the reception area was clean and organized, the front desk person helpful and knowledgeable.
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11/16/11 |
1 |
1 |
1 |
1 |
Extremely unhappy with this Vet, i Took My Male 1yr old Cat her to be Neutered, And all went fine or so i though. So i brought my other 1yr old female (brother and Sister) and there Mother a 3 Year old to be Spayed, Thinking they would be well Cared for. i got a Call from the receptionist saying that my momma Cat was not breathing she went on to say that she was okay one minute and the next she was blue.of course i was horrified and she said it to me like it was no big deal i was so sick to hear this. and she went one to say that the Doctor (Dr Bassi) Had given her some sort of "shot" and she stopped breathing, of course in shock i hung up and got over there as quickly as i could to find that i was only going to be bring one of my Babys home with me. and the Doctor denied giving her any kind of shot he just simply said she turned blue and that was that. none of the story's were adding up and no one could give me a straight answer, i took 2 cats to this vat and left with 1 :-(
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9/19/11 |
1 |
4 |
2 |
1 |
I had taken my 8wk old pup in to this vet to get his ears cropped. When we picked up our dog the vet had told us to leave his bandages on until they fell off or up to 2 wks. After 8 days the bandages started to let off a horrible smell. So we brought him back to get the dressings removed. When he removed them his little ears were infected..he than left the bandages off & charged us for an atibiotic cream for his ears. After a wk of the cream, ears were healed but they did not stand like we were told they would the day we picked him up after the surgery.(I even asked the vet if the cartilage had to be trained he said no.) They also looked very uneven, so we brought him back. I confronted Mr.Bassi about the uneven ears he insisted it was just the way they were laying. He than brought in his very rude receptionist to bandage them up TO TRAIN THE CARTILAGE. She than charged us for that as well. He is now 11wks & ears are still healing & night & day difference uneven. Very overpriced..
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12/4/10 |
4 |
4 |
5 |
4 |
Recently had to put down our dog and found it far more reasonable than anywhere else and very compasonate considering they had never met us before. Recently had new puppy and kitten spayed and neutered there and found prices to be more than advertised but found the doctor to be very thourough and staff and overall care great.
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11/18/10 |
4 |
4 |
5 |
5 |
I Was treated very well costs were very reasonable .He was very thorough, he is a little hard to understand but if you listen closely and ask him to repeat things it is not a problem.
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