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4/15/24 |
1 |
2 |
1 |
1 |
They try everyway possible to make an extra dollar, do not pay for anything until it is completed as the refund takes 3 to 5 weeks and then they try and say they scanned products that can not be put back in inventory or use, then turn around and refund you less.
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7/17/17 |
5 |
5 |
5 |
5 |
Excellent care, response, and diagnosis for my cat. Our cat was having trouble urinating near midnight, we were worried and thought to take him to the vet in the morning, but when we called Dr. Malek at this veterinary clinic we were told this was serious and to bring him in immediately. When we arrived around midnight they diagnosed the problem swiftly and professionally, and gave us a detailed plan, reassuring exactly what was needed to be done for our cat. If it wasn't for Dr. Malek and his incredibly friendly staff our cat may very well have not made it to the next morning, due to the severity of his condition. Due to the fantastic hours, extremely friendly and knowledgeable staff, and the genuine care and compassion they show toward your pet, and finally the clean and well equipped conditions of the clinic, I would undoubtedly recommend this place to anyone in need of veterinary care.
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8/10/15 |
2 |
2 |
2 |
1 |
Wish I didn't take my cat there. What they call humane euthanasia ended up being worst suffering for my cat. I don't know what happened back there, I've heard a couple sounds which I now think might have been rough handling of a stressed cat with a very serious condition. No mild sedation for a chest drainage. I had to ask to see xrays and the vet seemed not really wanting to show me. Euthanasia was supposed to be the answer. I was told to wait while they put a catheter in, than would bring me in to say goodbye. A girl came & got me, not in a rush, simply saying they were having some problems. Got in the back, my cat was in severe respiratory distress and staff was just standing there & said they couldn't get the catheter in. The state my cat was in, was terrible. Couldn't breath or was trying, maybe 70bpm if not more, & staff still trying to figure out the catheter. Twice I had to ask to give him a shot of something. God knows how long they had him like that. Never again! and the $$$
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6/24/13 |
5 |
5 |
5 |
5 |
What an incredible clinic! They treated my dog with such care and compassion. The staff was friendly, empathetic and honest. The service was timely and the rates were reasonable. Thank you to the amazing veterinarians and other staff members who take care of us!!
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6/20/13 |
5 |
5 |
5 |
5 |
While the facilities are very clean and modern, it is the staff that make the Veterinary Emergency Clinic of the York Region stand out above the rest. Their compassion to pets and owners alike really make bring comfort during difficult decisions. I appreciate that they are sincere and genuine and make it a priority to explain things clearly so that I can understand them which is so reassuring. They have my pets best interest at heart and that is important to me. I have had to visit them a couple of times now, and on every time, they have been able to help 'TeeTee'. I know she is greatful as well and was back out side running and playing in no time.
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10/1/12 |
4 |
5 |
3 |
3 |
this emergency hospital is very expensive they double their price on everything. The only good thing is they are open when the others are close they know they have you over a barrel so you have to pay the high prices...wonder what happens if you do not have a credit card would they turn you away..probably
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9/24/12 |
2 |
4 |
2 |
1 |
All I can say is that I got taken advantage of!. This clinic is there to take your money without providing good service. I understand that this is an "emergency" hospital and expect to pay more, but I found their lack of compassion appalling. They saw me coming from a mile away and knew that I would do anything in order to save my pet. This shouldn't give them licence to take me for everything I'm worth. In the end, it was all for nothing. After I was told there was nothing that could be done, I kissed my baby good bye and let her go to sleep.
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12/2/09 |
4 |
4 |
3 |
3 |
I took my dog here after a severely broken claw on a holiday weekend, not a serious injury, but I couldn't fix it myself and I couldn't wait either.They took all the procedural admission tests (temperature checked joints eyes and palpitated) which I thought was silly, it was clear what was wrong. But they fixed the claw, and we were on our way. They bumped us for a more serious emergency, so the attending vet told a tech give me my follow up care instructions. It was expensive, but all in all I was happy with the service we got.
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