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4/29/20 |
5 |
5 |
5 |
5 |
I began my client/vet relationship with FVAH days before the pandemic took hold. Not only did Dr. Shelley Horvat see me on an emergency call on a Sunday, she handled our situation with incredible care, professionalism, and heartfelt honesty, going over all the options and possibilities for my senior dog in distress. New to the area, this was my third vet in 6 months. I'm not the easiest client (because of my mistrust of Big Pharma), but we worked together to support her to be comfortable in her final weeks.
I received excellent care and contact from FVAH. When the heartbreaking time came to let my dog go, they came to the house (with distancing measures). I’m so grateful I found FVAH. Shelley and her team go above and beyond for animals and their people. I cannot imagine what would have happened had I not found such a thorough, caring, and professional service. I’m forever grateful.
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6/7/18 |
5 |
5 |
5 |
5 |
Love the staff annd facility, professional and caring, had excellant experiences on every occation.
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2/25/15 |
5 |
5 |
5 |
5 |
staff knowledgeable and very helpful and personable; facility not only clean but cool too! never have had a long wait time; always let you know what cost could be and then lets you decide...no pressure...I highly recommend this clinic, would not go anywhere else even though I have to travel a fair bit out of my area...totally worth it
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12/10/13 |
3 |
4 |
1 |
2 |
We brought our 8yr old dog to this clinic and the first time was great, second time I brought him in as he was due for his kennel cough. After over an hour wait I was told he wasn't due for any shots till the following month. They even contacted our old vet and had his file sent over showing all his shots. I emailed the office last weekend and asked for an appointment to have his senior blood work and kennel cough done. I also spoke with them on the phone and told them he did not need his rabies as he had it the year before and to make sure that he was just given the kennel cough and blood work. My daughter took him in today and walked out with a 328.00 bill cause they had given him his rabies vaccine, and full set of immunizations as well as a full vet check, kennel cough and blood work. We also told them he wouldn't eat the large dry food they recommended and so they sold her a different brand that is just as large. This clinic doesn't listen!
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6/24/13 |
5 |
5 |
5 |
5 |
We have been bringing our pack to Dr. Horvat for almost 10 years. Dr. Horvat's medical knowledge is vast, current and cutting edge! But, if she is not sure of something, she does not hesitate to consult a specialist. Her ability to make us and the dogs feel at ease is a tremendous asset. She includes us in treatment decisions and always tells us "if this was my dog.....". She explains our options, and is constantly educating us! Her staff is the greatest! Despite the fact that they are a "doctor's office" all my pack loves everyone there and is happy to see them. They are always greeted with warm and welcoming hearts and hands. We can get in within a couple days for any appointment, but they see us on a minute's notice if necessary. We had to make the hard decision to let one of ours go and the entire office cried with us. Dr. Horvat even sat on the floor with Molly's head in her lap to say her goodbyes. The compassion of the entire staff was heart-felt and comforting.
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6/19/13 |
5 |
5 |
5 |
5 |
I have been bringing my 2 labs here since they were pups. In total we've been visiting Dr. Horvat for 7+ years. The staff are incredibly helpful and are always pleasant to deal with. They always answer my questions over the phone from how do I get sap out of dog fur, to my dog swallowed some foreign object (labs tend to do that) what should I do? I have recommended her to others and will continue to do so. She is amazing with my dogs and they love coming to see both her and the staff. If you want to know that your pet is in safe hands, this is where you need to take your pet.
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5/8/13 |
5 |
5 |
5 |
5 |
We found Dr. Horvat and her staff to be extremely helpful, friendly and knowledgeable. Would definitely recommend this hospital to anyone else who loves his or her pet!
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4/30/13 |
5 |
5 |
4 |
5 |
I have phoned in to F.V.Animal Clinic for advice on how to deal with fleas, which had 'invaded' my home, via the cat I was 'babysitting'. I did't know much about fleas, in apartment buildings, but I feel like I was given a lot of info., for avoiding them in the future. I was told about a variety of products, how they worked, and if they were safe for other animals or kids in the house. I felt that the staff member on the phone was very polite, she listened, answered my ques., patiently, spent a lot of time, making sure I understood all of the information, and I felt like I was able to make a good, educated decision, when we went to the clinic for treatment. And so far - we have 'good progress'! This has been as "pleasant" of an experience as possible, for the cat and I; and because of the kindness, and respect we both received, I would definately go back, for any teatment of my pets. I rated punctuality 4 but realistically, I wish my 'Human' Doc. was this punctual & efficient!
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4/26/13 |
5 |
5 |
4 |
5 |
I have a 2 year old cat, Maggie, who has been under the care of the FVAH her entire life. In fact she actually came from the clinic. Well not exactly. One of Dr. Horvat's clients called the hospital one day and said that their dog had arrived home with a 2 day old kitten and they had no idea what to do. So the clinic took the kitten in and Allison, with Brutus's help, fostered the kitten. Allison was getting up through the night to bottle feed this little fighter. Once she was on solid food she moved into my house. With the help of the FVAH we got her on the right food, vaccinated her, started her on flea and parasite control. Maggie has grown into a significant presence in our home and we are grateful to the FVAH for saving her life and brining her into our home!
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4/26/13 |
5 |
5 |
5 |
5 |
We have been bringing our cats to FVAH for a couple of years now and continue to be impressed with Dr. Horvat and the staff. Very welcoming, helpful, and caring. I really feel they go above and beyond for their patients and owners. I have recommended this clinic many times before and will continue to do so!
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4/22/13 |
5 |
5 |
5 |
5 |
I just had my cat neutered here and was thrilled that they tattoo'd him and gave him a nail trim for free. The staff was friendly and outgoing. I will definitely be a return client.
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4/8/13 |
1 |
1 |
1 |
1 |
On Saturday just after 4pm my 60 lb weimaraner got in to a relitivly large amount of rat poison. I called this clinic and i was told my fiance could bring her in right away. when my fiance got there no more than 10 min later he was sent away because there was no doctor to see our dog. He then had to make a 30 min trip to a clinic in langley that could take her. when i called back to ask why my fiance was sent away i was told by the receptionist that she was new and didn't realize the doctor had left. are you kidding me?? maybe you should proberly train your staff so that they know when closing time is so people that are in a situation when time is of the essence they do not waste time going to this clinic or the other one in abbotsford that they told my fiance was open and able to take him.
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1/26/12 |
5 |
5 |
5 |
5 |
I've been taking my dog to this clinic for 8 years even though I don't even live in Abbotsford. The care that my pet has received and the attention and follow-up that that the doctors and staff provide is top-notch. You'll find the prices at this clinic very fair and the service is above and beyond what you'd expect. Appointments are on time and never rushed - they always have time for any and all questions and concerns. I will continue to bring my pets to FVAH for years to come.
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