| KEY |
Date |
|
|
|
M
o
n
e
t
a
r
y
V
a
l
u
e
|
Comments
|
|
|
2/10/20 |
1 |
3 |
3 |
1 |
We have been going to Westbridge for a decade and can firmly say that there has been a substantial decline in how this clinic and the staff treat patients.
Avoid going to this hospital for major procedures (surgery, dental, etc). Whatever quote they give you, they will go for the maximum in the end. They'll make it seem like it won't cost that much, not by a long shot, but in the end it will. Shop around for better quotes--this place isn't anything special to warrant their prices.
They don't care about your pets. They just care about your wallet and how fast they can empty it.
|
|
|
|
5/17/19 |
5 |
5 |
4 |
4 |
Dr Hyland spent a great deal of time and care explaining to us our dear Lucky's medical condition. Dr Hyland discussed the most effective and realistic treatment options available. He did so with professionalism and compassion. Sadly our sweet Lucky passed away.During his illness the treatment and the care that he received from everyone at Westbridge was truly outstanding. Dr Buller treated Lucky during the final moments that we had with him. She made Lucky's final passing a peaceful one and we will be forever grateful to her for the compassion that she afforded us. We now bring our sweet Daisy to Westbridge and we wouldn't consider bringing her to any other Vet for care. Thank you to all of the Westbridge Veterinary team.
|
|
|
|
11/15/18 |
5 |
5 |
5 |
5 |
I have followed Dr. Hylands and Dr. Buller from Their Brampton practice to Westbridge Vet in Mississauga for one reason - Because they’re the best. Period. Throughout each visit, it is clear Dr. Hylands specifically, loves what he does. He is passionate about showing the pet families their ultrasounds or xrays. He is a patient and informative doctor. I have always left feeling secure in the knowledge that my beloved animals are receiving the absolute best care possible. I have experienced each of the 4 doctors numerous times and each has their own temperament and dialogue .... whether it’s Dr. Buller who is maternal and warm, Dr. Moran who is spunky and confident in her skills, Dr. Rosamund who has a great laid back sense of humour and makes you feel better about just being there or Dr. Hylands who arms you with a wealth of information.... it’s a peace of mind I wouldn’t trade for the world
|
|
*
|
2/27/15 |
5 |
5 |
5 |
5 |
Westbridge Veterinary Hospital is the only place you should take your pet. My boyfriend and I have taken out two cats to multiple vets across Toronto and none of them have come close to the level of expertise and amazing care at Westbridge. Dr. Morin, and especially Dr. Buller, are incredible doctors who are not only experts, but also genuinely care about the wellbeing of animals.
We brought our cat into Westbridge to get a second opinion on her oral discomfort. The doctors were incredibly thorough and helpful in explaining the issues. Dr. Buller even went beyond anything we could have expected and came in on her day off to perform surgery, We cannot express enough how grateful and impressed we are by this hospital. They're prices are also beyond fair to the point of generosity.
I cannot recommend this hospital enough.
|
|
*
|
4/7/14 |
5 |
5 |
5 |
5 |
Absolutely the best! I have recommended Westbridge to friends and family and they all feel the same way about the place as I do. I can't say enough about the incredible and talented staff of vets and vet techs that keep this top notch clinic running smoothly. I never feel rushed...there is always plenty of time to discuss the health of your pet. I rated "punctuality" at a 5, although there have been times when I have had to wait but this was because the Doctor was dealing with an emergency and everyone understands when that happens! I highly recommend Westbridge to anyone looking for the very best for their hairy kids! :)
|
|
*
|
8/27/13 |
5 |
5 |
5 |
5 |
I started going to this Vet a couple of years ago, and I am so glad I made the change. I am very particular on my pet’s health and always want more information, the staff here is amazing!! Dr, Hylands and Dr. Bullar have done multiple surgeries on my dog Nyla. She had a very rare cyst in her mouth that was not only hard to see but also hard to get to. With the up to date technology and equipment they were able to do surgery on my dog in the least invasion way possible, which allowed her to recover faster. They really go out of their way to make sure you fully understand what is going on with your pet’s health, down to every last detail. These veterinarians are very passionate about what they do and it clearly shows in their work! I am able to confidently leave my dog there and know she is in the hands of some of the best veterinarians and staff! The technicians and receptionist are always pleasant to talk to. I actually gets calls asking how my pet is feeling and recovering ater s
|
|
*
|
7/15/13 |
5 |
5 |
5 |
5 |
I have nothing bad to say about the staff, facilities, punctuality or monetary value....It's a pretty wonderful place. Dr Rosamund has taken good care of my rabbit and explains everything to me. The only thing that bugs me that in an emergency (my rabbit had problems with contracting e.cunniculi) and I had to go elsewhere to get him treatment. I can't see her or anyone else that deals with exotics, they're booked throughout or aren't there on certain days at the Mississauga location. Other than that, they're friendly and don't put my bunny through a lot of stress. The cost could be less too, $300 to neuter a rabbit.. but all vets are expensive, he was operated on and had no issues so I got what I paid for and couldn't be happier with the recovery.
|
|
*
|
7/11/13 |
5 |
5 |
5 |
5 |
I cannot recommend westbridge more highly. The staff are professional, compassioante and take the time to explain things to you in great deatil. Our cat was accodated at very shrot notice for 2 fairly extensive surgeries. the ultrasound gave us the confidence that the surgeries were indeed required. the quality of the surgica skills was exceptional and out cat has made a full and speedy recovery. we could not be more greatful and will continue to have all pur animals cared for at ths exellent clinic for years to come.
|
|
*
|
6/25/13 |
5 |
3 |
1 |
1 |
I called to inquire the cost to neuter my bulldog &I listed ALL surgical procedures that he had to get done. The receptionist, Kim, was very pleasant & said that she'll call back to provide the cost as she had to speak to Dr. Buller regarding the cost. The office called back & said they do FREE EXAMINATIONS for surgical procedures and would provide a better estimate afterwards. Our appointement was for 6:30 but was delayed. We did not leave the clinic till 8:15 due to wait time. After the checkup, the receptionist told us not to leave as there was a cost of $70. It caught me by surprised as I was told over the phone that the examination was going to be free. The receptionist said that due to the complexity of the surgeries, they had to charge us. If we go forward with the procedures at their clinic, there is a possibility that they will refund the fee. I listed all the surgical procedures that we want over the phone prior, all we wanted was price. THEY LIED about the FREE EXAMINATION.
|
|
*
|
11/4/12 |
5 |
5 |
5 |
5 |
Words can't describe how grateful I am for everything the Westbridge Veterinary Clinic did for my family. Our husky needed surgery on her knee and even though the situation was extremely stressful, the staff at Westbridge did everything they could to help us through it. Choosing this clinic was the best decision we could of made; the people genuinely cared about our pet. This isn't just a business for them. In our case our husky needed surgery on both her knees and the staff went above and beyond to help us. Had we gone to any other clinic there's no chance we would of been able to afford it. Luckily, we were blessed by extremely sympathetic and compassionate professionals that gave us an amazing price and even kept our pet for an extra week just to ensure that she was in good shape when we brought her home. And now she's doing so much better and is recovering at an amazing rate. Trust me, if you care about your pet and want the best service possible then go to Westbridge.
|
|
*
|
6/8/12 |
5 |
5 |
5 |
5 |
Westbridge Animal Hospital is the best clinic I have ever taken our dogs to! I have taken my black lab as he needed surgery after hurting himself. The staff were remarkable,comforting and extremely knowledgeable. Andi from reception took care of us immediately and was extremely friendly during our whole visit. RVT's Becky and Dave guided us through the whole process and helped us understand what to expect and what we needed to do to help our big guy out. They were so amazing words cannot describe how thankful were are. Dr. HYLANDS. The best Vet I have ever met!! I have had the unpleasant pleasure of meeting several vets from different clinics. I will never take any of my animals anywhere else. Dr. HYLANDS was polite, friendly, professional and cared so much about us and our dog. The moment he met our dog he was on the floor playing around with him and examining him at the same time. I have never seen such a great vet in my life. Please take your animal here! you will not regret it.
|
|
*
|
1/25/12 |
5 |
5 |
5 |
4 |
I carefully researched surgeries and vets to find the right person to perform a knee operation after my Black Lab tore her ACL. I contacted 4 vets, including my own (who I had lost faith in after failure to diagnose why our spayed dog’s female organs were growing). My search for a new vet revealed widely varying prices and knee procedures offered. Dr. Hylands stood out, offering patient guidance and free consultation on the merits of options known as a TPLO, TTA, and a more routine 'extracapsular’ surgery. We chose the latter simpler procedure (a convincing recommendation, basically applying the KISS theory). We chose Westbridge to perform it, due to its people, superior operating tools and the doctor’s modern technique. In addition to the knee, the doctor suspected ovarian issues, performed an ultrasound and immediately operated to remove a benign tumor -- the source of the formerly undiagnosed female organ growth. Our dog is now rebounding quickly and I have Westbridge to thank!
|
|
*
|
12/21/11 |
5 |
5 |
5 |
5 |
I can't say enough good things about Westbridge and their team of doctors. I came initially for a second opinion on my dog who had been vomiting off and on for two weeks, and my previous vet wasn't able to find the problem. Dr. Hylands has exceptional skills with the ultrasound, and spent over an hour with me going over his findings, and carefully explaining treatment. The facilities were extremely clean, and their staff caring, patient and just wonderful. Couldn't recommend them more!
|
|
*
|
11/15/11 |
5 |
5 |
5 |
5 |
My dog was dying from a bad operation was done by another vet and I brought him to Westbridge Veterinary Hospital after read the review here and hope for the best. They took my dog in right away and found out there are a lot infection on his body through ultra sound (yes, they have ultra sound on the site!), they had to operate my dog next day and that saved his life!!! They also take great care of my dog and us after the operation and the doctors even check my dog up on the weekend when they are closed (they close on Sunday) to make sure he is OK. The doctor Sonia, Hyland and super great and friendly and I can thank them enough to save my dog's life and great care they offered. Also, the staffs at the hospital are great and they are the best vets I have ever met. They love what they do and they care what they do and they are not there just for money.
|
|
*
|
11/10/11 |
3 |
4 |
2 |
2 |
Not very impressed with this clinic. Lady vet pointed out all of the "cosmetic" things wrong with my pet (warts, etc.) and mis-diagnosed my pet. Had an appointment but still had to wait 25 minutes. Cost me $500 after 15 minutes and I had to bring my pet to another clinic a few days later because of the worry nd guilt I was left with. Good thing is that I am now with a vet I trust.
|
|
|
|
9/25/11 |
5 |
5 |
5 |
5 |
Fantastic. Dr Hyland takes time with you and explains things. This guy is top notch. I would recommend checking him out.
|
|
|
|
8/22/11 |
5 |
4 |
5 |
5 |
I've been dealing with them for probably 20 years. This most recent experience with my little Cosette last October and since the facility is not 24 hours Dr. Hylands and his staff went over and above during the Thanksgiving weekend and almost 3 weeks following with her in there almost all the time. He called me to tell me how she was doing. She had a feeding tube and he saved her life. I had pet insurance and he worked with me on that because the bill was 5,000. The only thing I wish at times is that he had a 24 hour clinic but in this case he made the necessary arrangements to care for her by sending someone or coming in himself to feed her every 8 hours and calling me on a holiday weekend. I trust them with what is the most precious things in my life, MY BABIES..... All the staff are pleasant, smart, and always willing to assist you. GREAT WORK
|
|
|
|
8/10/11 |
5 |
5 |
5 |
5 |
I have been to many vets with our dog Dallas and I can honestly say now I would never even consider taking him anywhere else since we found Westbridge! Not only is the staff the most caring and considerate but the facility is amazing. With two knee surgeries they loved our pet just as we would have while he was on the mend. My entire family now brings their pets to Wesbridge. What I appreciate most is that they are the most honest facility I have been to yet. They will never ask to do an procedure or treatment unless it is needed. I feel confident and safe that what they are telling me is the truth and not that they just want more money (which I felt at all our past vets!). If you love your pet, and you probably do then take them to Westbridge!!!
|
|
|
|
7/13/11 |
2 |
5 |
5 |
3 |
The negative ratings about the "male vet" (Dr. Hylands) are VERY accurate. I came from an emergency vet clinic that had my cat overnight, informed me her liver and kidneys had shut down and had a slim chance of living. I still wanted her to see my vet (Dr. Rosamund) who was unfortunately not available. Dr. Hylands was there and disgustingly preyed on my emotions. He said my cat was not doing too bad (even though she was lethargic, jaundice, and lost vital organ function). He boasted of how amazing he is and is pretty much a "Vet God", so I agreed to TWO tests for a second opinion. My cat died after two hours of being there. The next day my husband went to pay the bill, it was $1500! How could a TWO HOUR stay add up to that much, with NO surgery and NO overnight. Dr. Hylands took it upon himself to do all these VERY needless test without my permission. I was livid, he tried to convince me that I was wrong and did agree during my "emotional state". Stay clear from this manipulator!!!
|
|
|
|
4/27/11 |
2 |
4 |
4 |
3 |
My cat came here to get spayed. I had to pay $100 a night for her to stay there overnight where she was not being monitored. She chewed through her stitches 3 times and was not being monitored either of these times even during the day. So they had to put her under sedation 3 times to sew her paws again. I spent a lot of money to get her spayed and watched and my poor cat was not being watched properly and had to undergo further unnecessary anesthetic. When I talked to the doctors about it afterwards, they blamed it on my cat and that I should be happy that they stitched her back up at no charge. When this incident should not have happened in the first place. I will not go to this place again.
|
|
*
|
2/14/11 |
5 |
5 |
5 |
5 |
Great doctors & staff with an incredible amount of compassion. I brought my dog here for a second opinion. He had a problem that had started 10 months previously, and my regular vet was just prescribing antibiotics, which were not having any effect on the problem. I was supposed to bring my dog in for an offsite MRI, but unfortunately, the day before the consulting appointment, I had to rush my dog to emerge for a huge nose bleed and subsequently transferred to a specialist. I was being treated very rudely by the specialist, and went to Westbridge to update the vet on my dog, and perhaps seek some advice as to what to do. My dog was in pretty rough shape (remember at another clinc). Dr. Hylands spent 2 1/2 hours talking to me and explaining scenarios and options (which the other vet did not have time for). My dog wasn't even being treated by him! The compassion shown by Dr. Hylands was very much needed and appreciated. A heartfelt Thank-you for everything over the years! <3
|
|
|
|
1/18/11 |
5 |
5 |
5 |
5 |
The most ethical and humane Vet I have ever dealt with. Truly caring. I was actually put on the phone with the Dr. and he talked to me for 10 minutes before my cat was even patient. Wonderful support staff. I can not recommend this place enough in all areas.
|
|
|
|
10/2/10 |
5 |
5 |
5 |
5 |
I have delt with all four vets and the service and care my cat had were outstanding. Thanks to Dr.Hylands who performed P.U. surgery on my cat, thus saving his life. They are very knowledgeable and finding the diagnosis was much easier than at other vet clinics. I should have gone there in the first place. Highly recommended.
|
|
|
|
7/23/10 |
5 |
5 |
5 |
5 |
Absolutely adore this place! I have dealt with Dr. Buller and Dr. Morin and have loved it each time. The first time was to vaccinate my cat and I wanted a specific vaccine which they happily ordered and didnt charge me more for. They took a complete history and checked her old leg injury just to be safe. They didnt even suggest other vaccines once I told them I wasn't interested and it was just great! She even made me feel great about my raw feeding my cats and thoroughly supported it. My cat loved Dr. Morin! The next time, my girlfriends 13 yr old cat (who is usually traumatized by her old vet) was throwing up and had diarrhea and Dr. Buller spent near an hour checking him out and making sure he was comfortable. She gave him 5 pills (only $5.25!) to settle his stomach and get him going again and suggested blood work as he is older, on kibble, and was sick. She left the room so we could discuss it and didnt push it. She was wonderful! Love this vet more than the 4 others I've been to.
|
|
|
|
5/14/10 |
5 |
5 |
5 |
5 |
Been to Westbridge several times in the past few weeks, all the staff seem to be polite, well trained, and efficient. Dr. Rosamund was very thorough during my cat's exam and explained everything as she went along. She listened to our concerns and addressed every one to our satisfaction. Very professional! I had previous experiences with Dr. Hylands and Dr. Buller from their previous practice and was glad to hear they had opened a new practice in Mississauga. It is obvious that their primary concern is the health of your pet, not $$$$. Clean clinic, helpful & friendly doctors & staff. Highly recommend.
|
|
