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12/8/21 |
5 |
5 |
5 |
5 |
The best care ever. been going to this particular hospital for as many years as we have lived here, close to thirty! Would never change.
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10/12/17 |
1 |
3 |
5 |
3 |
Staff need to have a bit more Empathy.Thank you so much
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6/23/17 |
5 |
5 |
5 |
5 |
My first visit last year was with Dr. Jill for a dental consultation. She was amazing and the staff are tremendous. The consultation was free of charge which is virtually unheard of these days. This year, I got Dr. Funk. New to the clinic. Let's just say I'm glad he wasn't my first impression of this clinic! I really did not need to hear all about his divorce and how he lost everything he worked for to his ex. Had to go back to him a second time for a follow up and he was 45 minutes late getting to me and my dog. The long and short of it is that I will definitely continue to go there, but ask for days when Dr. Jill is available ??
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1/27/16 |
1 |
1 |
1 |
1 |
Dr Hayward has no idea what procedures were being done during our visit. It was neuter and vaccinations. It seemed that he wanted to make another visit to receive more money. He as well told my son shh we are talking in a very condescending tone when my son was showing him his umbrella. I was already dealing with telling my son yes I see hold on a second. It was not his place to tell my child to be quiet. Especially when I was dealing with it. He was very unprofessional, condescending, and rude to both of us. We will not be returning and will not be getting our kittens booster there for this reason.
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2/12/15 |
5 |
4 |
5 |
5 |
This was my first trip to the Nanaimo Veterinary Clinic after being referred here by a friend. The building is quite small, but service is outstanding. The receptionists were friendly and organized even though they were very busy. My dog seemed happy while waiting which wasn't long at all. Dr. Jill was the vet and she was so funny and easy going. She sat on the floor with my dog, and he was so comfortable with her. Not only did she seem welcoming and nice, she was very thorough and explained everything she did. She told me more about my dogs health in 15 minutes than I had been told in the last three years at my old clinic. I will definitely be coming back!
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4/7/13 |
4 |
4 |
4 |
4 |
After seeing some unflattering comments I just had to add my 2cents. Like any medicine some things are just trial and error, but I have found Dr. Hayward to be caring and supportive. My only complaint has been that when I've had a critically sick dog, he's not been around (of course this is NOT a complaint just they way it's worked out, and typical most things happen on the weekend it seems!) Last I checked he is not working alone at this clinic he has two other Vets filling in and working part time. Unfortunately I found this site because it's the weekend and I have a sick dog. Neither he or another on call vet I know and like are available..but I did just have to add my opinion. All medicine is partly guesswork, and just like small children our dogs can't tell you what's wrong. The Vet can only try when they cannot find a direct cause of illness. Dr. Hayward is knowledgable and caring.
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12/13/12 |
5 |
5 |
4 |
5 |
I have been taking my dogs to Brett Hayward for over 10 years. He is personable, kind to my pets, talks to me about options and listens to my concerns. He offers a variety of treatments and has been more open to my preference of including holistic and homeopathic treatments with conventional treatment. I have visited other clinics/vets when he is not available, but I always prefer to take my pets back to him.
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3/1/12 |
5 |
5 |
4 |
5 |
Dr. Hayward is a wonderful vet! He is very caring and obviously loves animals. After the unfortunate event of having to have our beloved dog put down, he even took the time to send a sympathy card with personalized words of comfort. I highly recommend this clinic if you want a knowledgeable vet who puts the animal first, always.
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7/25/11 |
5 |
4 |
4 |
5 |
Dr. Hayward was recommended to us by our Coquitlam vet when we moved to Nanaimo six yrs ago. He is fabulous, caring, does not prescribe unnecessary testing or medication. Our two cats and two dogs are happy and healthy thanks to him. Our oldest dog needed stifle (knee) surgery in Feb. 2011 so Dr. H. recommended us to an excellent surgeon. The after-care provided by Dr. H. and his staff was first-rate. We were advised in advance of the costs involved and it was left up to us to choose if we wanted the least or most expensive option. If you want excellent, reliable, informative care from a vet who personifies the words caring and compassionate, this is the place for you.
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7/5/11 |
5 |
4 |
4 |
5 |
I have been taking my family dogs (medium to large) to Dr. Hayward for several years and he is very friendly and gentle with them. The staff is generally helpful and friendly although there seem to be new employees every year. Although a small clinic, for regular vet visits, I recommend this clinic. Dr. Hayward is open to discussing various treatments or courses of action, such as foregoing annual vaccinations and looking at holistic therapy. He also agreed to do a house visit when the time came to say goodbye to my animal companions.
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4/12/11 |
5 |
5 |
3 |
5 |
Dr Hayward has treated my pets ranging from Guinea Pigs to dogs. He is always very knowledgeable and won't do diagnostic test unless they are truly needed. He responds to phone advice the same day. He obviously love animals and is amazing around them. The staff is always cheerful & happy. Dr. Hayward will even have the staff take my high-strung Golden for a walk so we can discuss things without distraction. Overall the best vet I have every had in my 30 years of owning pets.
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4/1/11 |
5 |
5 |
5 |
5 |
This is the best Vet on the Island. My small dog’s eye was slashed and punctured by a cat. Dr Hayward got him in right away and after three total visits he has full vision. The fees charged were very reasonable. I recommend him to all my family and friends and have had nothing but positive feedback
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1/6/11 |
5 |
5 |
5 |
5 |
Has been good to all my pets from our large dog to even out pet rat....treated them all well.
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