| KEY |
Date |
|
|
|
M
o
n
e
t
a
r
y
V
a
l
u
e
|
Comments
|
|
|
4/19/20 |
1 |
4 |
1 |
3 |
Refusing to take appointment for cat neutering due to COVID-19. This is a time-sensitive procedure and is required. I also require this for breeder as cat is purebred and contract stipulates to neuter. Other vets are not taking new clients so this is a big problem.
|
|
|
|
1/27/18 |
1 |
1 |
1 |
1 |
This is not our normal vet, but we live in stittsville and this was the closest vet to us. Our poor girl Finley who is 5 months old broke her leg while jumping up and she slipped on the ice and fell backwards. We drove her to vet and ran inside ( emotional ) the staff and clients were inside chatting. My boyfriend went to place our dog down and were told not to and in fact they couldn’t help us at all as they were just about to close and turned us away. I am beyond disappointed in the way they handled this and hope this doesn’t happen to anyone else, I’d save yourself the trip and go somewhere else.
|
|
|
|
1/30/16 |
5 |
5 |
5 |
5 |
I am shocked by the negative comments in these posts. I have been a client since 1993. Through the years and many animals under their care I have never been dealt with anything but respect and my babies met with the same treatment. I think because we get free Healthcare we expect the same for out animals. Lost many from age related illnesses and when those devastating times hit the love for their client my family member was above and beyond. Incredible staff front and back. When our family member passed they were very caring; Sending condolences, donations to in my pets name and allowing us the time to stay with our darling while they passed. I live on the other side of the city but still make the drive to the best Veterinary hospital in the city! Thank you Dr GLavin and staff. Dr Grenier thank you for making our latest loss a little easier!
|
|
|
|
9/7/15 |
5 |
5 |
5 |
5 |
We have been to Carp road with three emergency visits and transferred all care to them after the first time. One broken foot, two separate surgeries, each time I am blown away by their dedication to animals. The staff are incredible, always finding an immediate slot for emergencies, and even stayed late when we called in with a very urgent emergency, requiring surgery, ten minutes before close. I can't say enough great things about this team, and will continue to recommend them to anyone I know. The pricing is more than reasonable (actually less than my prior two vets, and significantly less on the emergency side), but the service and quality of care received makes every penny (hundreds of thousands of pennies by now) worth it.
|
|
|
|
5/25/15 |
4 |
4 |
3 |
2 |
Very pricey and they try to solicit more services then needed. Had teeth done $900...2 years later and less teeth $1600....then I get calls berating me for only going when some thing wrong...whose dog is it...
|
|
|
|
10/29/14 |
1 |
3 |
1 |
1 |
Information about results weren't being relayed..and staff did not seem to care about concerns. I wasn't sure what was going on with my dog and then he ended up having to be euthanized. Cost was crazy.
|
|
|
|
12/16/13 |
3 |
4 |
4 |
1 |
Entered with sick dog. Walked out 30 minutes later after dog put down. $400. I will not get another dog until I find a vet that doesn't rip people off.
|
|
|
|
10/13/13 |
4 |
5 |
3 |
1 |
Clean, friendly staff but very expensive. They recommend lots of unnecessary testing.
|
|
|
|
7/15/13 |
3 |
4 |
5 |
4 |
Neat and tidy facility. A good team of people who love to care for the animals brought to them.
|
|
|
|
7/6/13 |
5 |
5 |
4 |
4 |
Always happy with staff and the vets we deal with. Our dog loves to go there which is unusual. The cost is normal, I believe, and we are happy that our dog, now 11, is well cared for and always remembered by the staff.
|
|
|
|
6/3/13 |
5 |
5 |
5 |
5 |
I have only good to say about this clinic and all the staff. About a year ago my dog had pancreatitis and the vet agreed to see me even though the clinic was about to close. The receptionists were very kind, everyone treated my dog with concern. Dr Grenier performed a few quick tests and started treating my dog promptly. I was very impressed with his willingness to explain everything thoroughly to me and treated my decisions with respect. I would highly recommend this vet to anyone!
|
|
|
|
9/5/11 |
5 |
5 |
4 |
4 |
The staff at Carp Road are very reliable and very friendly. I cannot remember a time that I called or was in with my dogs, that they did not make us feel more than welcome. The care they provide for my crew is always excellent, the doctors compassionate and caring. One of my dogs had pancreatitis and was hospitilized, the love and TLC he recieved from the nurses made me feel more at ease leaving him in their care. I have been a long time client and will continue to be!
|
|
|
|
8/17/11 |
2 |
1 |
1 |
1 |
We boarded our cat at this facility who is diabetic. Our cat becomes very stressed in facilities so they didnt give the cat his medicine but still wanted to charge us for giving medicine and wanted to charge us for picking up the cat early. A single night for the cat cost more than a night for our two dogs at a kennel. Outrageous and unbelievable. Find another vet!
|
|
|
|
11/30/10 |
1 |
3 |
3 |
4 |
The service was fine but I wasn't happy with the attitude of the vet I dealt with. My dog is a pet, a member of the family, spoiled rotten. Everything was fine at this vet until I casually remarked that I had entered my dog in a few dog shows. It wasn't for me or the dog so we stopped after 4 shows. You'd think I'd been caught running a puppy mill. From that point forward the vet talked to me/dealt with me like I was scum, this while I was spending over $1K all in the name of keeping the dog comfortable (he had an ear infection from playing the hose). There's nothing worse than someone who spits in your eye while taking your cash. I'm not going back. I've dealt with other vets who can see that the dog is clearly a pet and are much more respectful of their clients.
|
|
