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2/3/23 |
1 |
4 |
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2 |
I took my Bernese Mountain Dog, Monty, to Surry Animal Hospital for 4 years. During this time he only required routine veterinary care. We are very conscientious dog owners and assured Monty was regularly seen for physicals and vaccines. Monty started to eat less and appeared lethargic. When I called Surrey, they told me it would be 3 weeks before Monty could be seen. I explained that he was acting unwell, which was met with rude excuses and abusive comments. They actually hung up on me for advocating for my dog. Unfortunately, Monty did not have 2 weeks, and our beloved family member was euthanized as a result of advanced Lymphoma.
I would like to thank Surrey Animal Hospital for assuring we discovered M20 Animal Hospital in Midland. The staff who assisted Monty in his sad transition were compassionate, helpful, and knowledgeable. Thank you M20 veterinarians and staff for all your kindness and help. I can’t recommend M20 Animal Hospital enough.
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6/12/21 |
1 |
2 |
3 |
2 |
DR. Peter should not be allowed to practice. I had to tell him what tests to do and what not to do in order to figure out what was wrong with my dog. He pushed testing that had nothing to do with the symptoms. An infection from my dogs tooth affected his ear. Dr Peter pushed x-rays and when nothing showed up, he said a radiologist had to look at it as he couldn't see anything. He drugged my dog up more than what's acceptable. Less than 24 hrs later, my dog improved drastically. The vet tech so did the IV bandage so tight that it was causing my dog pain. The tightness was noticed as his foot was swelling up. A vet clinic should know how to wrap after an IV. This clinic should not be accredited and Dr. Peter should not be allowed to practice. He prefers money over animal care.
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9/2/20 |
5 |
5 |
5 |
5 |
Dr Bajwa and his staff were excellent. They are compassionate and provided my dog Opal with exceptional care. She had developed a severe infection which required removing her uterus. Dr Bajwa was very cautious regarding whether she needed the surgery or not and was insistent on waiting for final test results, which were delayed due to something at the lab. We were hopeful that she might not need the surgery but when the tests came back, the indication was that it was necessary. I appreciated the extra care and attentiveness to Opals condition. The staff were friendly, caring and very efficient. TheyHave been very flexible regarding payments. we will definitely be returning when Opal needs a dogtor. Thank you Dr Bajwa, Ricky and the rest of the staff for your excellence and for making sure Opal had the help she needed.
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6/20/20 |
5 |
4 |
5 |
5 |
I AM SURPRISED TO SEE SOME OF THE REVIEWS ON HERE. A COUPLE YEARS AGO MY DOG GOT VERY VERY SICK. I HAD BEEN DEALING WITH THE SAME VET FOR 8 YEARS AND I WAS HAVING A HARD TIME FINANCIALLY, MY REGULAR VET WOULDN'T EVEN LOOK AT HIM! I CALLED THESE GUYS AND THEY LOOKED AFTER HIM AND LET ME MAKE ARRANGEMENTS FOR PAYMENTS. I HAD NEVER BEEN HERE BEFORE. I AM VERY GRATEFUL TO THIS CLINIC AND I CONTINUE TO GO HERE!
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9/10/19 |
1 |
1 |
1 |
1 |
??????????
Surrey Animal Hospital is the worst place to take your pet ( Family member ).
We took our dog in to be neutered and he was in a kennel all day. We called at 4 o’clock to see how he was doing and they told us to call back at six. We called them back and they said that their vet tech accidentally fed him so they can’t do the procedure today and they wanted to keep him overnight. We refused to keep them overnight and as we are on our way to pick him up we got a call from them saying that Their vet tech took him out to use the washroom and she stated that he tried to attack her bite her. He’s a 10-month-old puppy who has never bitten anybody or even tried to bite anybody And he had slipped his collar and took off. If a dog was trying to bite someone they wouldn’t be pulling away and wouldn’t be able to slip off a collar. We went up and we were looking for him and when I went into the Animal Hospital to ask Peter what he was doing Find our dog, he stated he had 20 peopl
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6/11/18 |
5 |
5 |
5 |
5 |
Excellent service and the best prices for exams and medications by far!
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2/25/18 |
5 |
5 |
5 |
5 |
I love this clinic.They are so polite and never rude.They never ask money they always know if the person is income or not.They gave my dogs all of his shots for 15 dollars for my low income and they also gave his medicine and food for free.
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11/10/17 |
1 |
1 |
1 |
1 |
This is literally the worst clinic in the lower mainland. Awful, rude staff members and horrible vets as well.Wouldn't give straight answers, told us to come get our dog, then would cancel last minute and say "oh no one more day" and would make excuses and got different answers from both veterinarians. One would say my girl was still on IV,the other would say she hasn't been on IV for days she can go home...this happened for a week straight before i snapped and went and got my dog! They may have cheaper prices, but good care comes at a cost. Pay a reputable veterinarian! Do not go to this sham of an establishment that should be closed down. After the absolute nightmare I experienced with them I will never let anyone I know go here-nor will I ever again either.I have made reports to the BBB and the veterinary association of BC.They have poor medical practices, a dirty establishment and have no care or respect for animals. DO NOT GO HERE! SAVE YOUR ANIMAL, AND YOURSELF THE HASSLE! RUN!!
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8/1/17 |
5 |
5 |
5 |
5 |
We were quite happy with the services of Dr. Pavitar, as our beloved, nimrod cat ate a penny. After a few calls between a variety of clinics it was quite clear that Surrey Animal Hospital was the place for the emptying of George's piggy bank. Upon arrival the staff worked quickly and efficiently to start the operation on George, while we talked to reception about the previously discussed pricing. We were quite happy to find that all of the medications and overnight stay were included in the previous quote. Quite often these are added on after the fact at other clinics. We are happy to say George has recovered from his abdominal surgery and has been quite happy ever since. Thank-you Dr. Pavitar and team! -Alicia & Zach
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2/7/17 |
5 |
5 |
5 |
5 |
I have been going to Surrrey Animal Hospital for several years and very happpy with the excelllent care they provided to my 14 year old Chihuahua. Dr Peter Bajwa and his staff are professional, friendly and caring. After a succcessful surgery and their gentle loving care and attention, my dog is now happy, healthy and living pain free ! Highly recommend this clinic to pet owners looking for quality care at a reasonable price.
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12/8/16 |
5 |
5 |
5 |
5 |
I am quite upset to see all the horrible reviews about this animal hospital. My family and I have been bringing our pets here for years. Dr Peter Bajwa operated on my bulldog a few years ago, and removed 50 bladder stones and saved her life. I just took her back there a couple of days ago, thinking that we were going to have to say goodbye. Her fur is falling out, skin is red and inflamed and sore, she is half blind and her eyes and ears are a mess. :( I brought her in thinking it was the last night I would have with her. Dr Bajwa carefully examined her and said he thinks she has some more time. He gave her a steroid injection to help clear up her skin, FREE of charge. and he took an xray to check her hips and for bladder stones FREE of CHARGE. I purchased eye and ear medication and he cleaned out her ears and trimmed her nails. Dr Bajwa has a loving heart, and really cares for these animals he treats. He helps alot of single moms, and low income families, who d
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10/11/16 |
5 |
4 |
4 |
5 |
I found Surrey Animal Hospital to be very helpful, they have made it possible for me financially when times are tough. They have gone out of there way to find financial support from Vancouver Humane Society for medical care for both of my pets.
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9/22/16 |
5 |
5 |
5 |
5 |
I have taken many animals to this animal hospital over the years. I have been going here since 2002. I greatly appreciate Dr. Peter and his staff. I find Dr. Peter to be kind and well educated in regards to many ailments that my pets have had over the years. Both Dr. Peter and the staff communicate well and are generous with their time. He has always taken the time to explain different conditions as well as giving me different options to try to find a solution to the problem at hand. I greatly appreciate the hours of this clinic as well as many emergencies do not occur only between the hours of 9-5pm. Thank you Surrey Animal Hospital for all that you do!
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8/24/15 |
1 |
1 |
1 |
1 |
Under no circumstance should any animal be taken to this "hospital" EVER. Unfortunately, in a panic last night, I took my puppy here as he was vomiting and had bloody diarrhea. The doctor immediately said he would need to keep him overnight for $200, then do x-rays for $150, do testing for $50, a shot for $20, etc etc. Nothing was explained to me even after I asked repeatedly why my puppy would need to stay overnight. The facility itself is disgusting and I should have left the minute I got there. After the initial examination, I decided to leave - $120 later and all for nothing. Took my puppy to my regular vet this morning who informed me that everything that was done at this place was useless and they just wanted our money - which was evident. How do I find out if these doctors are even certified? Worst experience - think twice before bringing your pets here.
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3/11/14 |
1 |
1 |
1 |
1 |
This animal hospital is a disgrace. They are only out to make money. They charge a $20 "consultation fee" even though all they have done is look at the pet (literally, without touching). Also, my cat had an eye infection and Dr. Peter barged into the room and dumped my kitten out of her cage (she was very scared) and roughly put some red dye in both her eyes (not even telling me what he was doing) and then charged me another $20 for an "eye check". All together I spent over $100 just to get some eye drops for my cats eye infection (which I already knew she had). The doctors will do all these things without telling you and then charge you an arm and a leg for those things. At the end, you have no choice because they've already done without telling you and added to your bill. Cant even understand their english. Poor treatment of animals, very rough. All they want is your money, no compassion. If you love your animals, STAY AWAY from this vet.
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1/4/14 |
5 |
5 |
5 |
5 |
i recently went in to have my beautiful blue shar-pei put down due to a heart problem that was looked at by two different vet clinics and they told me it was going to be a $5000 dollar surgery that i just could not afford so after thinking of everything and knowing that giving her up to even a free home wasent going to help that she would have a short life and it would cost money for whoever takes her. i took her in after her having a hard time breathing after exercise peter looked at her and saw that i was devastated and that my family was going to loses a beloved family dog over money i know that not everyone will do this and he did i have no way to thank this clinic for what they did i just want people to know that my dog is alive due to the kindness of this clinic lilly will live a long healthy life because of them dr abby did the surgery and is an amazing doctor thank you for what you did for us and lilly because she would not be here if it were not for what you did
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3/20/13 |
1 |
1 |
1 |
1 |
Very very bad. I have worked in vet clinics before and have never knew such poor quality care existed. First I didn't think they were providing good enough care, let alone any care for my dog. So I started getting upset and more upset to the point I was fearful of them touching her at all. 9 hours after the accident not a thing had been done so I decided I'd take her to Langley. They refused me my dog back. Ping ponged between stories.. All over the place. I banged on the windows till 4am. One story was that there was no one on staff to remove an IV?? I Finally I came back with a big guy, barged in & took my dog, where their stories continued saying that if I moved her, she'd bleed out and not make it. I ended up taking her to Vancouver Emergency.. They had her for about an hour, she walked out of there on her own, bandaged up and they said that the wounds should have been sewn together in the first 8 hours. Now we're going to have a very long recovery. DON'T GO THERE!!
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2/22/13 |
1 |
1 |
1 |
1 |
I had never been to this vet before, and I knew that it didn't have such a great reputation... but I was in desperate need of some help when my bearded dragon collapsed and seemed to stop breathing. I rushed to the closest vet I could find (knowing that the place I regularly go to didn't have any vets in that day). This one was the closest I could find and I was very un-happy with the experience. The only good thing that I was very thankful for was that they made an appointment for me with another vet that specializes in exotic pets (however they asked if they take "Dinosaurs", not reptiles...) I had to ask the vet 3 times to listen to her breathing because she wasn't breathing properly, the other people working there were taking pictures of my poor dragon because she was "cool", and were asking me what she was... I couldn't believe that these people were certified veterinarians.
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11/17/12 |
5 |
5 |
5 |
5 |
This clinic is the very first clinic I took my cat to. She had her kitten vaccinations here (they were very reasonably priced) and I didn't have to wait long. She was later spayed here with no problems at all. They kept her overnight with no complications. She recovered quickly. Later, I thought she had inhaled a pine needle, and the doctor took care of her well. I have also had them give her yearly vaccinations. They are the most reasonable clinic I have ever visited. It did not damage my pocket book, and I am so grateful. I have moved since then, and have visited other clinics. If you are on a budget and are looking for good quality care for your pet, I would recommend Surrey Animal Hospital. Thank you to the friendly wife of Dr. Peter. She is always smiling. Dr. Peter has gone out of his way to make appointments with me when my work only allows me so much time to get there. I appreciate their personal committment.
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8/2/12 |
1 |
1 |
1 |
1 |
Utterly disgusting lack of care and compassion. We were made to feel like a walking bank account. After being attacked by a larger dog and being rushed in our boy was x-rayed and sent home where he stopped breathing hours after curling up with me.
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3/13/12 |
5 |
2 |
4 |
5 |
Switched over for basic services like vaccinations, Sentinel, food, etc. This place is not pretty but the prices are very very reasonable. Will I be using this vet practice for serious emergency care and surgical services? No- I don't think so. But when the pup had an eye infection due to allergies the care was prompt and efficient and the charge was about 1/3 of what our former vet charged. I had them check the bill it was that shocking a difference. Gary the tech is amazing and could charm the fur off any dog. We will continue to use Surrey Animal hospital in the future.
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10/17/11 |
1 |
1 |
1 |
1 |
Very unprofessional, we took our puppy for her first shots, deworming pill made her sick, was not advantage but revolution which does not work, rough with her, we had to wait until they finished their coffee, dirty and cluttered reception area, when we called to complain we were told too bad there are other vets out there
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9/20/11 |
1 |
1 |
1 |
1 |
OMG! I would never take another pet here. All I can say is they killed our sweet little angel with overdose on the drugs.She was a healthy young female going in for a simple C-Section and they stopped her heart. When we seen what was going on in the surgery room, I wanted to throw up. It was like watching to amatures. "NEVER EVER had I ever seen such a site. I have been in many vets surgery rooms and watching as they due C-Sections. This was a horror show! We took our sweet baby home and send her to the lab for a full autopsy. Like we knew, she was a healthy dog and the conclusion was just what we thought. "God Rest In Peace Little Chiclet...Will never forgive myself for putting you in their hands.
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12/26/10 |
1 |
1 |
1 |
2 |
We have a dog that got an abses on her side the size of a baseball. We went there to get it diagnosed for $20. The front staff were not professional and could hardly speak English. We got into the waiting room and discovered these threads on my phone while waiting and the poor reviews they had. This made us very nervous while waiting for the vet to come in. He immediately shaved the area and ran to the back mumbling something. He returned with a needle. With knowing the past bad reviews we decided not to stop what he was doing. We didn't like how he never asked if he could go ahead with this and he was assuming we were going to leave her overnight here sedated. We then took her to the Langley emergency hospital. They were amazing and helped us in a comfortable and professional manner.
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11/25/10 |
1 |
1 |
1 |
1 |
I took my 2 kittens there to be neutered and vacinated as per an advertised rate. When I went to pick ok my boys the bill had gone from $75 to $240. When I showed them the advertisement they informed me they gave my cats a different vacination that cost more with out consent. I went to the back of the clinic, my cats were still extremely groggy and took them. When they threatened to call the police I told them to go ahead and left. I was never contacted by the police and will never go there again.
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8/25/10 |
1 |
1 |
1 |
1 |
surrey animal hospital on 72 and 138 ave don't ever go there!!! Pieces of****s... I took my dog there to get him tattooed today they keep him for five hours and he comes out with his tail cropped and no tattoo. And they ask me to pay $388 for his surgery that I didn't want. When I didn't want to pay they wouldn't give me my dog had to call the cops on them to get my baby back but cops so useless still had to pay the bill to get my dog back
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5/20/10 |
1 |
1 |
2 |
3 |
My puppy got Parvo and dies as a result of mis diagnosis, I was told they could have done a Parvo test and they did not.
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5/15/10 |
1 |
1 |
1 |
1 |
We took our cat there for laser neutering as it was suppose to heal faster and with minimal bleeding - thats what we were told by the staff. Instead our cat was handed back unchecked and when I picked him up for a snuggle he was bleeding allover my t-shirt!!! We called hospital and were asked to bring him back. After check up doctor Bajva said he needs to stay overnight for observation. The staff was very rude when I tried to question what went wrong during surgery and same was doctor! They all are very unprofessional and I suspect that my cat was neutered by simple surgery and not laser (and still we were charged double for laser)that's why he was bleeding so much! During paperwork doctors nasty kids and relatives were running around the hospital and behaving like in their own homes which is very unprofessional and I WILL NEVER GO BACK THERE!!! NEVER! AND AM LOUNGING AN OFFICIAL COMPLAINT WITH BCVA!!!! LICENCE SHOULD BE CANCELLED IMMEDIATELY!!!! THEY ARE MONSTERS NOT DOCTORS AND CARER
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5/10/10 |
1 |
1 |
1 |
1 |
i adopted a dog that was supposed to be put down by dr bajwa due to her being really sick. then they adopted her out to a very sick man who couldnt keep her and thats how i got her. She has HUGE medical issues and myself i had to give her to an appropriate home that could take care of her issues. The vet told the breeder that the dog was dead when he didnt euthanize. his ethics are awful!!and his licence should be revoked!
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4/15/10 |
1 |
1 |
1 |
1 |
brought my cat in for first vaccination. then came in for the booster and was told my cat had never had any vaccinations. when i had stood there and watched the doctor giving him the shots. also brought my pet rat in there because he was tiltinghis head. was told it was an ear infection, paid for medication and was given the same medicine for him 2 months later when i brought him back because id seen no improvement. the rat then later ended up having a huge tumor suddenly burst right through the sideof his neck and had to be put to sleep because i did not have the immediate funds for the necessary procedure.the veterinarians did not answer any questions that i had and the exam rooms were filthy. not to mention the poor baby kittens left in the tiny cage in front of a large window like some pet store.i also have several friends whos beloved pets have died in the hands of these venomous creatures that claim they love animals. the truth is...... they love theyre wallets. do not go here!!!
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1/5/10 |
1 |
1 |
1 |
1 |
It was a night time emergency. They wanted $250. I only had $200 immediately available. They were neither willing to wait until morning, nor accept my father’s credit card over the phone, to make up the difference.
Worst of all, they never gave me the option to pay for what was urgent, and delay until morning what was not.
Instead they sent me on a wild goose chase to a closed SPCA that wasn’t even a hospital.
I sped back to S.A.H. By the time I got there, my cat was struggling to breathe.
The vet reluctantly started an IV drip. I watched my cat struggle to breathe for so long. Then it started to work. He still had a chance, until the vet lied: Claiming that he was stable, the vet “recommended” that I take him to another vet. He stopped the drip, and a minute later my cat was dead.
The owner watched like a vulture while my payment went through, and looked positively triumphant when it did.
I will regret, forever, taking my much loved companion to Surrey Anima
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12/6/09 |
3 |
2 |
4 |
1 |
Had seen the vet for 7 years, always appeared fine. However, we got a new puppy. After being outside with me all day she threw up that night once and seemed to be breathing strange.I took her to the vet around 12am. The vet (someone I had never seen before) barely examined her. Gave me two different stories about temperatures of dogs and did not seem knowledgible. He told me she needed to be sedated and was terribly dehydrated and need and IV and stay overnight as she could have kidney or internal failures. I was scared but I knew she had been eating and drinking normally all day so no way she was dehydrated.I told him I would come back in the morning.I did not sleep that night as I watched her constantly. She was perfectly fine. I was pretty mad and stewed on it for months. I finally called and complained to the original vet.I said I felt lately it was just a money grab and was very angry about what had happened. He said that vet was new and to only see him. I have not gone back.
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9/26/09 |
5 |
5 |
5 |
5 |
I took one of 3 cats there to get his vacinations and the Dr was fine he checked the little guy out and gave him his shot and no problems. The place was clean and I didn't have to wait I am taking my other cat there today to be neutered so hopefully that will go as well I will let ytou know thanks
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7/12/09 |
1 |
1 |
1 |
1 |
I took my dog there for a c-section,I was there all day,mostly in the back treatment area.I saw 2 dogs that were there all day that had been hit by cars and sentenced to be put down due to owners lack of funds,one died in the cage waiting over 9 hours in pain.I asked if he was dead, they said he was medicated,I insisted the dog had passed away and sure enough when they finally had checked on him he had died.Another with multiple bones broken in his face barely able to breath suffered for many hours before they finally put him down.They do not close the door to the opperating room and the tools they use to opperate are washed in a sink and not sterilized.My dog gave birth to 10 pups via c-section and if you can believe it she came home and birthed her placentas,they didn't even take them out!!! The place is GROSE!!Cheap yes,but nasty! many animals have notes on thier kennels that they are sopose to be monitored yet the vets don't even glance thier way!! Never ever again will I go there!
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5/28/09 |
1 |
1 |
1 |
1 |
I wouldn't go back to this clinic i took my cat there when he was really sick and they were the only ones opened till i could take him to the emergency clinic, he had a history of kidney problems. when i got him there i told the staff he need to be put on oxygen they asked me hwo i knew and i told them that i was a vet tech. they ignored me and made me wait over 10mins while my cat was haveing difficulty breathing. when i finally got to go in the exam room it was so dirty. when the doctor came in he barely examed my cat he told me that they need to run all these test and i said ok i didn't care as long as i can come back and get him and take him to the emergecy when they opened. he's said ok. when i called to pick himup i was told no that there was no need to transfer him as they were going to have a staff on all night for my cat. they lied they turned off his iv fluids and left for the night. he died the nest day. so i warn people DO NOT GO TO THIS VET!
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5/16/09 |
5 |
4 |
5 |
5 |
I have been going to this vet for over three years. My dog just had her second and last litter an will be going in to get spayed next week. Over the years they have treated all my animals with nothing but compassion and kindness. They have been wonderful with both litters and the two rescue cats we have. Just because they do not charge as much as other vets in no way alters the fact that they have given us wonderful care with all our pets. I recommend them for any family looking for affordable and more importantly good care for there family members.
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4/30/09 |
1 |
1 |
1 |
1 |
I would not take any animal to this horrible place. The clinic is dirty, the staff rude. We have been trying for weeks to get a dogs records from them and they refuse to send them to our new vet. Yes the price is cheap but it is not worth your pets life. They should be closed down
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3/14/09 |
5 |
5 |
5 |
5 |
I have gone to this vet for three years and have found them both kind and caring when looking after my pets. There prices are very good but more to the point they have taken great care with all my pets over the years and i would not hesitate to reccomend them.
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2/28/09 |
1 |
1 |
1 |
1 |
Be very, very careful when taking your pet here - they misdiagnosed my dog repeatedly (for literally over a month and 4 visits) until we took him elsewhere, where his illness was diagnosed immediately, which saved his life. He was within a few days maximum of succumbing to it when he was finally properly diagnosed. We seriously considered legal action but decided against it due to the cost involved, or we would have. And count how many times they tell you your pet needs teeth pulled. One customer I know had 2 of her dog's teeth pulled while he was there for a nail trim, and she had no idea until she picked him up and the bill was over $400. They then proceeded to tell me that my dog needed one of his pulled as well, which I know full well he didn't (he had just had them checked a few weeks earlier by another vet).
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1/13/09 |
5 |
4 |
5 |
5 |
I take my dog to this office, I have never had a problem with the staff or the vets. I learned to properly commuicate with the vets. The problem with people is they don't bother to be self informed! Do you go to your own doctor as ignorant?
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6/9/08 |
1 |
1 |
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1 |
After three days of being in the hosital on intervenus & other medication, my cat was allowed to escape thru what must have been three doors to the outside and never seen again.No one seemed to know just how he got out.They reluctantly, finaly said they would return the $433.75 I had paid for his care but refused to pay the $160.00 I had requested to help cover the cost of another pet.My cat was my love and companion.The attitude was uncaring. THe woman I spoke with was isisting that I could take one of their cats or dogs and if I didn't settle for the lower amount mentioned, right then,I would receive nothing as she was agravated with me.I refused accept the offer as taking any money would dampen my chances of eventuly having them pay for another cat.The Dr.Peter, who is the owner, was no where in sight. I would recommend that no one take their animal to this hospital as it seems money means more to them then the animals.
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6/13/07 |
2 |
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1 |
1 |
does more than needed,...insists on dental cleaning, etc., does NOT return calls nor call when should.Spent over 200 bucks on xrays/blood work,.. after I paid,... he never called to book any appt. or acknowledge my ailing dog at all. Tk. to another vet after 5 wks. of wait,... too late then to operate. Irresponsible vet, Dr. P.
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