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12/30/17 |
5 |
5 |
5 |
5 |
My Husband and I had to rush our 2 yr old Chihuahua mix in last night after a sudden collapse and vomiting. The staff helped us right away and took excellent care of our baby. The vet's and technicians explained everything to us and were quickly able to diagnose him with a sever allergic reaction. They gave us all our treatment options and were able to treat our baby right away. Today he is doing amazing and it is all thanks to the staff at 404 Emergency and Referral Hospital. On behalf of our family Thank You so much for you compassionate and professional care!
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9/13/16 |
5 |
5 |
5 |
3 |
Our 16 yr old cat was clearly not well and we took her to the 404 Hospital on a friend's recommendation. After an initial consultation (which included some brief lab tests for confirmation) the vet told us our cat had terminal kidney failure. There was no option but to have our lovely pet put to sleep. Although the staff must deal with such cases every day, they never gave the impression that we and our pet were "routine". Everyone involved was caring and took the time to explain everything in detail, nothing was rushed. The 404 Hospital is not inexpensive but, as with anything, you only get what you pay for.
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8/26/15 |
1 |
1 |
1 |
1 |
I brought in my cat, due to yellowing of skin. From the moment we stepped in, their use of language was discouraging and fear mongering. they kept him there over night, and told us that it is our choice to take him the next day. The next day, I sat there for 3 hours. Finally the Dr. Kraze stepped out and started telling me how she cares for my cat, and made me feel like a horrible person. but i wasn't going to leave my poor baby for another hour there. When we got him back, he looked weak and unhappy. He had a piece of feces stuck to his fur, which I removed outside of their office. Also, 1,400 for a simple procedure was steep!
Thankfully, I took him to his own vet and he prescribed some medication, and now he is a happy camper, no thanks to 404 vet emergency.
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8/25/15 |
4 |
4 |
3 |
1 |
They had our dog 2 nights. $3200. Ridiculous. There is no mechanism to challenge these charges.
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7/6/15 |
1 |
1 |
1 |
1 |
If it is an emergency and time is a factor, I would go...otherwise avoid. The reception staff are incompetent and seem not to care. The veterinarian specialist are experienced and fine (surgery is good), but the vets they hire are just inexperienced new grads with no wisdom to think outside the box. If you have insurance, I would not mention it. They wanted to keep my dog overnight and we had several thousands already in tests with no answers, we decided to go to our old country vet and we got answers and excellent care..also a third of the costs.
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4/23/14 |
5 |
5 |
4 |
4 |
Incredible Facilitie such state of the art fabulous surgeons and specialists, great location,wonderful staff. Treated two of my dogs, very good care and love for the dogs
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3/17/14 |
5 |
5 |
5 |
5 |
great place and beautiful facilities. Kevin is also a wonderful surgeon.
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9/17/13 |
5 |
5 |
5 |
5 |
My dog was recently diagnosed with cancer. This is a very heartbreaking time for me. My heart goes out to all owners who have to go through this sad journey. Dr. DeRose has been there, going out of his way to call and ask how my dog was doing after surgery, as we had to be referred to a specialist. He's returned my many phone calls the same day. In this time of despair, it is comforting to have a vet who is honest and will support me through my tears and fustration.
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4/25/13 |
5 |
5 |
5 |
5 |
We had our German Shepard in for a dermatologic issue and Dr Waisglass and the staff at the 404 were excellent in caring for our boy. It has been several months now that he has been good with no recurrance of his issue. Thanks to everyone at the hospital for giving our dog the quality of life he deserves.
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12/7/12 |
4 |
4 |
3 |
1 |
We were referred to the clinic for allergy testing for our dog. We live quite far away from the clinic and so travelling was very difficult for us. When her tests came back negative, the dermatologist suggested that we try foods and the like and then wanted to book another appointment. We had already been for two appointments and did not see the necessity since we had done the allergy testing there. While the doctor was great, knowledgeable, etc.... I did feel at the end they were pushing me to spend money on services that I could basically get from my family vet at home.
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11/25/12 |
5 |
5 |
5 |
5 |
The Drs and the staff are wonderful. The follow up is fantastic and my dog has responded very well to the treatment they recommended. I highly recommend this clinic to a pet owner that wants ethical professional treatment for there pet. Dr Bronwyn especially has been of great assistance to me.
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5/20/11 |
1 |
2 |
2 |
1 |
I had the unforunate luck of crossing paths with this organization. I was referred by my local vet in Newmarket as my dog required knee surgery. I was quoted in excess of 3500.00 for a tplo TPL surgery. I found this to be quite expensive so I got a 2nd assessment. This 2nd assessment was almost 1000.00 difference in price. I then asked about the procedure and it was the exact same procedure. When we called to cancel are appointment with the 404 clinic the surgeon tried to tell us the place we were going to the doctor wasn't even a surgeon. This was a lie. Our dog was treated extremely well by the West Hill Animal hospital in Scarborough and has made an excellent recovery. The 404 clinic has now sent me a bill for over 300.00 for the consultation and blood work. When we questioned it we were told we would be taken to collections if we didn't pay the bill. THIS PLACE IS A JOKE STAY AWAY! I HAVE NEVER BEEN SO POORLY TREATED. PLEASE VISIT THE WESTHILL ANIMAL CLINIC. DR. WOODS IS GREAT!
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