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9/16/23 |
1 |
1 |
1 |
1 |
I called this clinic on 14-Sep-2023 to make an appointment for my African gray parrot, I said he needs his nails trimmed, wi G's clipped and maybe his beak might need filing. I was told that except beak the others done by a technician but beak has to be done by the vet. And they are booked until December. I asked since there is no waiting for seeing a technician why can't I bring my bird for his nails and wings, and wait until December for his beak. I was told no, first time visits has to be with vet first then the technician and if I want to book an appointment for a potential appointment in December I have to make a payment immediately. I said what if doctor leaves, or dies, what if my bird dies, she said then you can get your money back, but you have to pay first. I find it shady. And she was wrong there are other vets in Ottawa look after small animals and birds. ?f they are asking money for even make an appointment, I wouldn't trust them with my any animals.
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8/1/19 |
5 |
5 |
5 |
5 |
They did a wonderful job with our Guinea Pig , it was an emergency and they were wonderful and caring.
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3/15/18 |
5 |
5 |
5 |
5 |
We phoned for an emergency appointment and they had us in the next day! Fantastic environment, super clean and the staff was extremely friendly to us and our little pet. And sadly we had to put out pet down, they were all about respect and made the processes as easy as possible. Cannot recommend enough!
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1/30/18 |
5 |
5 |
5 |
5 |
We bring our entire pet family to Lynwood (birds, dogs and bunny) and are always so impressed with the care and attention we receive. Dr. Roscoe and her team of veterinary technicians are truly skilled and devoted professionals; our questions are always fully answered, there is never a moment when we feel that we are taking too much of their time and above all, our pets health and well being is always treated as a priority. In all of the years we have had pets and have gone to numerous veterinary clinics, Lynwood is the only one that enables us to sensitize our pets to a veterinary appointment: we have been able to visit the clinic, with our pet, before an appointment - giving our pet the reassurance of returning to a familiar place. Then, after an appointment, we can take some extra time to ensure our pet is calm before the drive home.
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8/30/17 |
1 |
4 |
4 |
1 |
I was told they were comfortable with treating my "exotic" animal. I was charged an obscene amount for 3 vet visits. All they did was a sloppy avian splint, which broke one of his fingers, caused nerve damage and holes in his wings. He lost his teeth from chewing on the splint b/c of how tight it was and it was causing damage to his bones. On the last visit, I was spoken to as if I was an incompetent caregiver, and the vet was aggressively suggesting euthanasia, because of the damage caused by the weight of the splints; Which they did not take responsibility for. I was then scolded for bringing my animal to them, even though they had NO PROBLEM taking my money (Over $500 for 3 visits), and would call my Supervisor of the Caregiving Institute every time trying to eliminate my position as main caregiver. In their records, they DID NOT state the damage they caused, just complaints about me as a caregiver. Absolutely Unprofessional! It's only a CASH GRAB for them. Sincerely the Middle Man
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8/31/15 |
5 |
5 |
4 |
4 |
I want to thank Dr. Poulton and Dr. Brown for their wonderful caring help. My dog was sick and they walked me through my options with patients and compassion. I will never forgot their help.
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5/9/14 |
2 |
3 |
4 |
1 |
This vet seems to care more about gouging patients for money than the animals themselves. Prescription food is marked up nearly double the actual cost (they add an extra $25 to a $48 case), and unnecessary tests are "recommended" to get even more money out of you. Reception staff are wonderful, but I would not recommend this vet.
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1/14/14 |
5 |
5 |
5 |
3 |
We've been bringing our dog to Lynwood for the past couple years. After a couple accidents that landed us at the emergency pet hospital (now THAT is a gouging), we were somewhat wary about clinics in the area. We started going to Lynwood due to recommendations from a friend. The staff always see us right away and certainly aren't stingy with the treats. Our dog seems to love it there even tho he gets vaccinated almost every visit. Dr Roscoe communicates very clearly, always takes the time to answer our questions and does a full, thorough examination. We've never had to contend with a full waiting area. Overall, very happy with the friendly people and service at this clinic.
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6/24/13 |
1 |
1 |
1 |
1 |
We were not happy with this place at all!!! They seem to vare more about money then the animals! We needed an e collar for our quacker parot and they refused to sell us one without us paying for a visit. We had already went to the vet our vet did no have the proper sized e collar. The staff were rude and incosidetate and talked down to my bf. To bad for them cause I have five animals that I will never be taking there ever!
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10/20/12 |
1 |
4 |
1 |
1 |
Clean... But everything else was horrible. It's ashame that there are not a lot of options for people with reptiles. Feeling forced into tests, and talked down to for an hour is a bit too much for my money. Horrible. do NOT recommend
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2/21/12 |
4 |
4 |
4 |
1 |
The only problem I have with this vet: when I had an appt in 4 days to see if my rabbit was improving from 3 different prescriptions, they made me pay for 21 days worth of medications!!! Unfortunately, my rabbit needed to be put down 3 days prior to my appt. A little shifty in my opinion.
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