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11/5/19 |
5 |
3 |
5 |
5 |
We have had good experiences during bad times. They cared for our chinchilla's. They have affordable overnight care rates. Another vet insisted on a general anesthetic for most procedures, this vet performed them without and our chin was better that way. All in all much better.
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4/29/19 |
1 |
1 |
1 |
1 |
This is a horrible, horrible vet clinic. Do NOT go here. They have no compassion for the animals and Dr. Maser is only in it for the money. Stay away.
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1/3/19 |
2 |
5 |
4 |
3 |
I've gone to Cavan for 3 different issues relating to my dogs. Years ago, I was disgusted with the front staff and I still feel the same way now. Yesterday was my last visit with them. Here's my opinion: Front staff can make or break a clinic. It's time Cavan find competent people to work the front. If you like: being ignored when you come in, go to Cavan. If you like staff who don't know how to book appointments (wasting your time, gas, and answers for your much loved pet), go to Cavan. If you like front staff who don't communicate with the veterinarians, go to Cavan. If you like being pressured to pay despite lack of service, go to Cavan. If you like being rushed out the door, go to Cavan. If you like being 'just a number, go to Cavan. If you like feeling defeated, gouged, angered and upset, go to Cavan. The front staff will make sure to deliver. Dr. Cirone, you are amazing. To the clinuc owner,please find competent,caring,organized front staff.
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9/22/18 |
5 |
5 |
5 |
5 |
Dr. Bahlmann was just lovely and so patient when I had to put down my dog of 12 years. She explained everything that was going to happen, and even assessed my dog to ensure our decision was the right one and we knew what we had to do. I would certainly recommend this animal hospital. rw Port Perry
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5/2/17 |
1 |
3 |
1 |
1 |
We took our parrot it there because it was having problems pooping and Dr. Kyle Elias said that he would have to put our bird under. I explained that I was not comfortable with that because birds don't handle that very well and they often end up dying. He assured me in a condescending way that it'd be totally safe and there will be no problems with that. So with no other choice we reluctantly agreed. Half an hour later he says our bird died. (When we brought it in it looked in perfect health). He was ignorant in the way he told us. When I went out to get something from the car outside he told my wife and then billed her for the visit before I could come back in I was out for maybe 2 mins. No apologies no nothing. If you want you bird to live DO NOT BRING IT TO THIS CLINIC!!! And if you do DO NOT LET Dr. Kyle Elias ANYWHERE NEAR IT or you won't be taking it home with you !!! Worst vet I have ever met !!! We will never go back here again!
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4/21/17 |
1 |
1 |
1 |
1 |
Just put my golden down ,he had lymphoma and was struggling so we decided to end his suffering. I really feel that the compassion was lacking especially by the veterinarian,she continued to refer to my male dog as a her even though I kept correcting her. And then when I question of he was really gone she said oh yeah they twitch a little after,his heart has stopped and he's brain dead I felt it was very on caring. Anyway I truly feel caven is truly about money and not the pets,I will no longer use them as my vet.
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11/29/16 |
2 |
4 |
3 |
1 |
Watch out for the up-sell. Every minor issue requires blood work, x-rays, and IV's. Every effort is put forth to save the unsavable then guilt you when you have the common sense to not put your pet through the extra pain. Very disappointing.
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7/27/14 |
4 |
3 |
1 |
2 |
I gave up on this vet after using them for 20 years. Dog stayed in a cage for 12 hours awaiting dental surgery due to "emergency cases".problem is that they are an emergency specialized vet and this is the normal. Had a vet call me to perform a biopsy on my dog who was under leptospirosis quarantine.. later when I followed up there was no documentation of this and no one knew what I was talking about? Also had a cruciate ligament surgery performed and no after care was given until the vet tech became angry and demanded a vet to give her proper after care instructions. Was a great vet until they expanded, now there is no continuity of care. I've moved on.
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7/20/14 |
5 |
5 |
5 |
5 |
Have used this clinic twice in the last year. Last Aug had to have my one cat put down as she was ill. We were an emergency appointment on a sunday and was nice that there were no extra costs. The Dr. and staff were all very compassionate, very professional. Just had my one dog there for his vaccinations and my appointment was on time, dr very thorough and he was quite good with my dog who is very nervous and stresses easily. I like that their hours are 24/7. My husband works shift work so this makes it much easier to have our animals taken care of. Thanks to all of them for taking such good care of us.
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1/30/14 |
2 |
3 |
1 |
4 |
My few experiences have been bad. Last time I waited 1 hour for my booked appt and then another hour to get a urine test results. I was there around 2.5 hours total. I have a Great Dane and they just do not seem to know alot about sensitive nature of the breed. To help, I do provide recommendations on vaccs,spay procedures, etc from experts on Great Danes incl. the American Vet Associate,and they fight me on those. One particular vet whom I have seen several times, just seems to be guessing at a diagnosis each time I go in. I have better results, just guessing myself. Looking for a new vet. I'd recommend this vet for routine things like check ups and vaccs (not for special breeds) but anything more complex than that, find someone else.
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6/11/13 |
2 |
1 |
1 |
2 |
very unhappy, dirty old building. Long waits. I've talked to people who say they've gone downhill.
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2/12/13 |
5 |
5 |
3 |
3 |
I went to this clinic one time as an emergency on a Sunday. I was very impressed with the staff and the way the clinic was run. My dog isn't very friendly so they allowed her to come and go through the side door so she didn't have to interact with any dogs in the waiting room. I did have to wait for a while to see the doctor. Also when he left to get meds for us, he was gone a long time. Cost was reasonable for the services provided and I didn't mind paying the extra money since I could be seen on a Sunday. Best impression came from the staff who were very friendly and made me feel welcome. Would definitely recommend this clinic.
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8/14/12 |
2 |
3 |
1 |
1 |
very unhappy; took our dog there for severe diarhea, brand new vet ordered expensive tests and did not do a physical exam - had to ask her to look at the dog's bum and her response was "there's too much hair to see anything"; ordered antibiotics. less than 24 hours later was there in the middle of the night on emergency cause the dog was in such distress; first vet completley misdiagnozed the problem - second vet saved dog's life. wrote a letter requesting money back and have been waiting 5 weeks with continued excuses about not having time to check our complaint. way overpriced; appointment times mean nothing, you can wait for an hour past your appointment; quality of care has gone steadily downhill now that Dr. Mazar is minimally involved
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8/8/12 |
2 |
4 |
1 |
4 |
We needed to see a vet for our cat. Who had a scratch/infection on his nose. We had made the appointment a day earlier, as it was quite urgent. We ended up leaving for a few reasons. The clients couldn't control their large animals, they had us waiting 30 minutes past our appointment and the secretaries/nurses were talking to friends/clients who had walked in 20 minutes before us, wasting time when animals needed to be seen. We were previously happy with this place, but this visit has made it quite apparent they have let their professionalism slip and it has cost them clients.
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7/14/12 |
5 |
5 |
5 |
5 |
WE have used Cavan Hills for many years for our dogs and cats and have found the sevice to be excellent. Our scheduled appointmentws are always on time, the veterinarians communicate clearly and answer our questions so that we have a clear undersatnding of our responsibilities when we leave the clinic. The receptionists have always been helpful and polite. Most noteable is the differenbce in fees at Cavan Hills comnpared to elsewhere. They do not charge an ememrgency visit fee because they are open 24/7 and their fees for standard procedures are less than the othe clinics in our area. It is without any reservation whatsoever that I give Cavan Hills my highest recommendation.
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5/25/12 |
5 |
5 |
5 |
5 |
Outstanding!!!! I have 4 dogs which all have been treated by this clinic. Never a problem - excellent staff!!
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4/9/12 |
2 |
2 |
2 |
2 |
We took our cat there 1 year ago and were told her blood work was perfect - that her increased drinking and voiding might be due to a tumour but at her age (our cat is senior) they wouldn't "go poking around for that". We were not alerted to the possibility of renal insufficiency which is what became apparent 1 year later. Every time we have been to this clinic, there has been a different vet on site. This lack of continuity, compounded by what appears to be a disorganized and rushed staff, plus quite severe limitations with comprehension and expression of English for one of the vets, has created repeated bungling and communication problems. Bottom line: our cat was traumatized unnecessarily and we will no longer go to this vet.
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11/5/11 |
1 |
1 |
1 |
1 |
I came in with a sick budgie, which is an emergency situation. A person with a dog came in 10 minutes after my appointment was due to start, and they took them in before us. 30 minutes passed, and several other dogs were brought in. The receptionist and vet tech spent 10 min/dog asking questions and examining them. They did not once bother to look at my bird. 40 min after my appointment was supposed to start, we heard the vet tech say that they were going to have to triage the patients. There were 4 other dogs: One had a sore leg for a week, one had arthritis, one very old dog was panting, and another dog wasn't eating as much as usual. It was obvious that they were going to examine these patients before us, and make us wait. The dogs had ailments that weren't going to result in the dog dying anytime soon. A sick budgie is a very serious situation. The staff acted as if our situation was trivial and unimportant compared to the others, and I am shocked at the poor treatment we received.
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9/23/11 |
1 |
1 |
1 |
1 |
found this clinic under staff kept waiting for long periods , never return phone call with answers to question. would not recomment
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4/4/11 |
5 |
5 |
5 |
5 |
Had my dogs teeth cleaned(had to have some out also).Staff were pleasant,Vet was helpful and called to inform me about the extractions to see if it was Ok to go ahead or just clean the teeth.We had the teeth out and they gave me all the meds that would be required for the next week and instructions on how to perform.They also called twice within the week of recovery to see if everything was OK.I was very pleased with everything and the price was very reasonable.
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12/11/10 |
4 |
4 |
4 |
4 |
I feel that Cavan Hills is one of the best clinics there is. How many vets will rescue as many animals as Cavan Hills vet does? I am an owner of one of their rescued animals. They do truly care about the animals they help!!!
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11/5/10 |
1 |
1 |
5 |
1 |
Beware! They actually had the nerve to ask to give my dog a Rabies shot before euthanizing my dog! I guess veterinary greed doesn't have limits. Why would a dog that is being put to sleep need a Rabies needle first? How devestating is it to put your companion to sleep, but then have to argue with them that you don't want a rabies needle? Shame on them. I would NOT recommend this clinic at all.
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