Family Pet Hospital & 24 Hr Pt Emergency Centre veterinary clinic reviews
Family Pet Hospital & 24 Hr Pt Emergency Centre
veterinary clinic
Treats:
Cats
Treats:
Dogs
Treats:
Exotics
Services:
After-Hours Emergency Care
Services:
Dental
Services:
Grooming
Services:
Surgery
Website:
familypethospital.ca 
Phone:
403-320-5200
Profile updated: 1/11/11
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Rating: 2.2 (1-5)
based on 8 reviews.
Veterinary Clinic Family Pet Hospital & 24 Hr Pt Emergency Centre
has a poor overall rating on VetRatingz.com.
The following postings have not been substantiated by VetRatingz.com.
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9/24/13 |
5 |
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I brought my pet here only once. I had to wait 45 mins after my apt time to see the vet. I could hear the staff phoning him from another room to tell him that his patient has been waiting. He took my concerns seriously...but then tried to convince me that the first test we should run was a CT Scan! At the cost of $1000! When I declined and decided on the blood work instead...It was another 50 mins before he came back with results. All in all the staff was good but I don't have 3 hours to spend at the vet. My time is valuable to me I'll do what I have to do for my dog but this could have been way more efficient.
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4/22/13 |
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3 |
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I have been there twice and had poor service each time. 1st time at 11:00 pm at night and the vet wanted to know why I was coming there when instead of my regular - it was a emergency shouldn't his first concern been the dog? Quoted on the phone for a procedure and then paid $40 to come and get a written quote - $1000 differece. Unethical I say. Had a scripted filled there, sat for almost 2 hours while they sorted thru paperwork (they had all day with the order) to find out that they didn't even have the meds. By that time it was the end of the day so my dog had to make due. Wouldn't common sense tell you to check you supplies before you tell another vet office you will fill a script?
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6/26/12 |
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We took our sick puppy to Family Pet Hopsital with a fear of parvovirus because she had some of the main symptoms- loss of appetite, vomiting, sore tummy. The vet who examined her said she was hypoglycemic, even though he DID NOT test her for this. He gave her some corn starch, a shot to stop the vomiting, fluid under the skin, and sent us on our way with a can of dog food. When our puppy was still showing signs of nausea and would not eat, we called back and they told us to "be patient." When she still wouldn't eat at noon we called back and were told we would hear from the vet. We never did and that's when we decided to get a second opinion at a different clinic. Turned out our puppy has parvovirus and because of the lack of care we received at this clinic, our puppy had to suffer an extra day without medical attention. We asked for a refund so we could put it towards our puppy's new bills and the clinic denied us. We are extremely unsatisfied with the respect and care they gave us.
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5/10/12 |
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BEWARE: This is NOT a 24 hour emergency pet clinic. Unless you have previously booked 'an appointment' you will be considered 'an emergency' and charged an extra $80 even during normal business hours. Talk about MISLEADING ADVERTISING! Should you have an emergency 'outside' of normal business hours you can expect the costs to be double or triple of what they should be. I have used this clinic on two occasions and will NEVER give them any business again. They are out to get your money and don't particularly care about the welfare of your pets!
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8/29/11 |
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It was like the staff that helped me were asleep. The AHT and vet were both slow. A quick checkup and vaccine took over an hour because they kept leaving the room after I asked them a question. I will not return to this clinic and I reccomend that you should choose another vet clinic in Lethbridge if you have the chance. Never before have I been so unimpressed with the knowledge base of vet 'professionals'.
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8/14/11 |
5 |
5 |
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I found myself coming home to my 14 year old dog having breathing issues to the point of turning blue,so I called the emergency line at family pet hospital.I spoke directly with the veterinarian and explained that my dog had a history of collapsing trachea and was having touble breathing. The vet could hear my dog in the back ground and urged me to bring him in right away. I explained to the veterinarian that I did not have alot of money and definately could not afford a big bill. He assured me it would not be excedingly expensive and so we left for the hospital. He put my dog on oxygen, took x-rays and did blood work on my dog. The vet then gave my dog some injections to help his breathing and medication to go home. I was prepared to have to put my dog to sleep that night due his problems, age and the cost of treating him. The vet saved my dogs life. As for my bill I was so grateful the vet considered my finacial situation with a very reasonable bill. Thank you for helping my pet.
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7/11/11 |
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One person already said they were disguisted with this Clinic. I entirely agree. Think in your head the highest amount you figure a vet would charge you for whatever care you need. The highest amount you think they would charge you. Now triple it. I am a person who loves my animals so much, I am willing to pay higher vet prices for good veterinarian care. But these people are bankrupting me. I also know from personal experience they do unnecessary procedures on animals and unnecessary tests to inflate the bill as much as possible. They definitley prey on the love people have for their animals. This Clinic is disguisting, shameful and evil. They WILL put your pets health on the bottom of the list to make big bucks. I do not say this lightly. Unfortunately, I say it from experience. If you care about your pet don't take them here. Your pet will get suboptimal care and you will be taken to the cleaners. I also know of very many many others who have the same complaint with them.
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4/11/11 |
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Took my pup there with a gash in her nose, brought me a estimate to sew it up, price was almost $500.00, when i told them i could not afford that, they crossed a bunch of "un-nessisary" costs off to reduce the bill to just over $200, what was the point of the other things when they were not nessisary to start with?! just another cash grab! never will i take me animals there again!
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