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7/27/20 |
1 |
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My dog lost her life because of this money hungry clinic. I'll call it a clinic because it's not a reputable hospital that's for sure. They treat your loved one like garbage & see dollar signs on their foreheads. There only priority is to take advantage as much as they can. To take as much money from you that they can. Your fur family will pay the ultimate price with their life.PLEASE DON'T BRING YOUR LOVED ONES HERE!!
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12/19/19 |
1 |
1 |
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It definitely felt more like a transaction than loving & caring of my dog.
After several tests and 3 days of hospitalization stay, it was finally decided to do an ultrasound where it was discovered our little boy had severe internal organ issues. They could do no more for him.
Even as I went to go discharge him and bring him home, the Dr. on staff asked me to perform another test on him. It was only another $100.
The last Dr. on staff was terrible, I asked him for opinion of health of dog but his only comment was he was an ER Dr and I needed to see a specialist.
I had no direction from the staff here other than book another appointment.
They handed Oliver back to me and off I was out the door with not another word. He smelled so bad from lack of bathing.
Our boy Oliver passed away last night. I am disappointed to have gone here.
It breaks my heart to think he spent last few days in this terrible place, smelling bad and not around people who truly love him.
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4/16/18 |
1 |
4 |
2 |
1 |
pretty facility but evil vets. only want your money
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8/17/17 |
5 |
5 |
5 |
4 |
The one thing i will say first, is yes bringing your pet here is going to cost money. They are an emergency clinic, and you can expect to pay. But being a pet owner, you should know the associated costs/risks. I had to bring my dog Lucky in the other night as he ended up getting bloat and his stomach twisted. As anyone who experienced this knows, this can be fatal. The team diagnosed and operated on him right away and im happy to report he has done remarkably well. I was always in the loop as to how he was doing, and you could tell that the staff was not treating him as just another patient. They were all very personable and cared about Lucky's well being. Honestly, they helped take one of the scariest moments in my life, and put me more at ease. My Lucky was in the best hands, and I am forever grateful.
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7/10/15 |
1 |
1 |
1 |
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Wow, I wish I read these reviews before I took my dog to this hospital. The front desk ppl were nice and helpfull, but I waited almost 2hours after the time of my appt. the doctor was very nice to my dog, however, she made the wrong diagnosis. They charged me for 3 eye exams, 2 of which had already been done by the vet at "DESMOND ANIMAL Hospital" (another place to avoid) and came back negative. She sent me home with 3 useless ointments. Long story shory, my dog had cushings, which is very common for dogs, and this eye specialist failed to see that my dogs retina is degenerating! Now my dog is blind, because this symptom in cushings is irreversible....
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12/29/14 |
5 |
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4 |
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The staff in ICU, cardiology and reception were amazing! They were all very kind and compassionate and kept me up to date. The ICU doctor even fed my dog by hand evey hour to try and encourage him to eat. Thanks to all of them my beautiful came home.
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7/23/14 |
2 |
3 |
1 |
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Of course I found this site after I got fleeced of money. I came in to have my dog checked for a apparent infection in his mouth. The first 2 times we have no idea what they checked but not his mouth but was charged the full amount. The next night we had to come back and we heard from Dr. GOULET that he has all of his teeth removed at the cost of 3000 dollars or they could euthanasia him if we don't have the money. Very professional in extorting money.... Today we picked him up at a total bill of about 4500.00 dollars. A overrun of 50 percent. It is very apparent that the staff there is not only bad at manners but also with math. This Hospital should be shut down for numerous reasons and I will spent time and money to contact other pet owners to file a class action law suit against these people. St least try to get them more regulated so they can't rip off pet owners anylonger
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7/10/14 |
2 |
2 |
1 |
1 |
horribly overpriced and very little value for the money I spent. AND my dog was never treated. should have stayed with beattie! i love my dog and wouldn't recommend this place sry :(
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5/13/14 |
5 |
5 |
5 |
5 |
My Dog underwent three serious operations there, all successful. Staff was great, doctors were great. They are more expensive but they have all the equipment at hand and are excellent surgeons. I don't understand the negative comments, I wouldn't hesitate to bring my animals there for treatment, especially serious situations. Highly recommended and my thanks to their great staff.
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4/14/14 |
3 |
2 |
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KEEP AWAY. My cat died horribly here when it shouldn't have happened. I think it was from lack of interest or expertise and I have complained to OVC. The staff seemed friendly enough, but I can't really judge the facilities as I wasn't allowed to be with my pet in the examination room. They were punctual enough since I was the only one there at first. (Go to better rated place, i.e. Emergency Veterinary Clinic in Brampton, or Vet Emerg. Hospital of W. To in Etobicoke.
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12/20/13 |
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The reception staff are rude and basically make you feel guilty when they should approach more professionally. People skills and tactfulness need some serious work. They have disregard for people and the fact that unplanned things happen. They also like to mention how much money they have lost because of you. I can highly recommend another emergency clinic close by that is fantastic, both with the animals and their owners. I will NEVER use this clinic.
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11/18/13 |
5 |
5 |
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After reading such negative reviews, I'm compelled to share my story. I was referred by my vet as my dog had a luxating patella. Dr. Sylvestor was fantastic. She got down on the floor to examine my dog - she was very gentle and patient. When I told her that I was nervous about my dog being put under, she assured me. The day of the surgery, there was a very bad snow storm. She called me after the surgery (as is the norm) but then again around 7pm before she left for the day. She demonstrated concern and compassion for both my dog and myself. When I was referred again for the same dog, other knee, I had already done some proactive things like diet and exercise. Rather than surgery, she suggested that we monitor the situation. In the end, there was no need for surgery.
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10/18/13 |
1 |
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This place is HORIBLE!!! Avoid at all cost! All they care about is money... not the animals! If you need serious medical care for your animal drive to Guelph and go to the University Hospital where they care more about the animals then your wallet! You've been warned!
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1/10/13 |
1 |
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The worst. Just selling medical porceedures that are not needed. Incompitnet Docs who botched a simple 6 stich gash on my dogs leg. they had to redo it and charged ustwice a s much as the first time. the Chinese doctor told us we could consider putting her down if we cannot pay? She is a health and energetic 10 year old Cockapoo with ideal weight and disposition. Why would they even tell that to someone??? No compassion, synmpathy or empathy, but that's what i expect from a people who will run over children, crap on the streets and pick thier nose in front of you and just walk away. Over 3000 for a small cut from another dog bite. They let it go bad asking me "how does it look to me?"...like i know what a bite shoud look like. the doctor told me not to worry, the scab will likely come off all at once and that is fine..... It did and when i brought her back because it was bleeding, they said they have to do another surgury and then tallied another 2000 for a repeat surgury. Very in
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5/24/12 |
1 |
1 |
1 |
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They are only interested in dollar signs here. They told me to either spend 16000 dollars for surgery for my dog for her back or put her down. She was 3 years old. luckily a friend told me to go to a vet that does chiropractic care, and my dog got better quickly and with no thousands of dollar price tag! They also lied when I asked them about chiropractic care and said they never heard of it
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10/25/11 |
1 |
3 |
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$140 bucks just to walk threw the door! suppose to be emergency fee yet you wait 2 hrs before you see a dr!
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8/26/11 |
5 |
5 |
5 |
5 |
The staff are a fantastic group of people. They treat the patients and their owners very well. Even the receptionists would often come from behind the front desk to give our dog a pat and a few soft words. Our golden retriever suffered from lymphoma and was treated with chemo. Her Oncologist, Dr. Meredith Gauthier and her assistant, Heather, provided wonderful care and support. They were available every step of the way, in person and by phone, to handle any questions or worries. Thanks to them we were able to spend 18 more months with our lovely girl. We will always be grateful to them. Hopefully, we never need them again but wouldn't hesitate to go back if we did.
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6/6/11 |
1 |
2 |
1 |
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I was left waiting for 5 hours when I brought in my dog--I also felt my dog got less than adequate care and she did end up having to be put to sleep after $12,000 in charges. I was not happy and found the whole experience heartbreaking and gutwrenching. I would not go back there.
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