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4/4/15 |
5 |
5 |
5 |
5 |
This March our dog ingested something during the walk and had a very severe reaction. He went from being very alert and playful to very sick and very much in pain within minutes. We became very worried as we weren't sure what had happened.We rushed to the Central emergency, The Vet on duty did his exam and gave us possible scenarios and options.His calmness and detailed explanation helped alleviate some of our anxiety and allowed us to make the best decision.
Pets are a part of the family and when they become ill, owners are often vulnerable.
The knowledge, experience and Honesty of your vet is paramount in all cases, especially in emergencies.
The love and care that we and our dog received from the experienced staff and Vet at the Central animal emergency clinic was great and I would therefore highly recommend this hospital.
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8/12/14 |
1 |
3 |
1 |
1 |
this is by far the worst vet i have ever been to staff is rude,brought my cat in with a bad abscess, cost is ridiculous cat was getting sick from the antibiotics had to bring her in again and without asking gave her a gravol shot which got her more sick told the RUDE staff and told them we could not spend any more money due to spending an arm and a leg for horrible service cat did not even wanna go back there so not sure how they treat the animals after telling the RUDE staff about not being able to spend any more money they told us if we cant afford her we could always take her to the SPCA but they would take our cat away from us not impressed with that we love our cat and would do anything for her.. they need some kinder staff because they are not going to last for long we already feel like poo when we take our animals in and have to spend hundreds of dollars and not only that have to deal with their unkind rude staff..
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3/8/14 |
5 |
5 |
5 |
4 |
I took my baby here when he started having breathing problems at 1045 pm. The staff were very thorough, promising to only do xrays if necessary. He turned out to have severe anemia and heart disease. They called me with updates and kept him alive long enough for me to rush in and say goodbye in the morning. They even sent a sympathy card. I know they did their best and appreciate that they tried so hard to save him.
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10/22/13 |
1 |
1 |
1 |
1 |
My bf & I went to this "Emergency vet clinic" at 1230 am when our cat pulled out her stitches from having been spayed a few days earlier. The "consultation" took maybe 2 minutes, they decided to glue up her skin rather than re-stitching it back together and put a cone on her, then tried to charge us $200 which is absolutely ridiculous! They then told us the consultation fee itself was $120 which they never mentioned before. The doctors/assistants seemed like they had no idea what they were doing, don't bother visiting this clinic.
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10/11/13 |
4 |
3 |
3 |
1 |
Took our cat there as she fell. She had broken bones, and needed surgery. The final bill came to $4700.00 which is absolutely ludicrous. Nobody should have to pay this. Do not go there, use other better options as these people are only OUT for money.
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4/29/13 |
1 |
1 |
1 |
1 |
I took my cat here after she was bit by a stray. They only needed to close a wound and put in a drain. Instead they clipped her nails made incisions and left no drain for her wounds! Then they wrapped her entire leg (bent uncomfortably). The stitching was soo poor her leg will be uncomfortable for the rest of her life. They didnt even exam her fully - my vet found an eye wound needing desperate attention. And the vet gave her NO pain meds after he said it was extremely painful! And they tried to give me antibiotics that my cat cant have. This place is full of uneducated morons!!
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3/15/13 |
3 |
3 |
5 |
1 |
Very pleasant front staff, but the vets themselves appear not to really care much about the animals they are treating. At least they certainly come across that way. Based on the diagnosis I was given for my cat and the amount of money I spent on emergency care, I easily could have diagnosed my cat using the Internet. I had read the rating prior, but elected to go anyway, which was a mistake. It's pretty sad when the vet puts in next to no effort to figure out what is wrong with your pet and charges you an arm and a leg for what amounts to pretty much a useless diagnosis and prescriptions. I highly recommend that if you are in need of any emergency care that you do not make the mistake of taking your pet to this clinic. Drive farther...it's worth it. These chaps are clearly here to pay for their luxury vehicles parked outside.
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3/11/13 |
5 |
5 |
5 |
5 |
I brought my 6 year old male cat to this clinic with a urinary blockage and he was in a bad way. It was soon discovered to be a bladder disease. the next morning my cat was transferred to a different vet clinic for day care as Central ER clinic is closed during the day. Long story short, my cat was catheterized and very ill and the care he received at this day care clinic (not affiliated with Central Animal ER) was atrocious and my cat took a turn for the worse by ripping out his own catheter and re-blocking after being neglected. This terrible vet clinic near Metrotown discharged my cat to me even tho my cat was re-blocked but the doctor wasn't aware because my cat was not thoroughly checked before being discharged. I rushed my cat back to Central Animal ER and they had to redo the catheter procedure to flush his bladder and so forth and literally save him from imminent death. My cat had about 3 days after care with Central Animal ER and has made a fast and full recovery! Excellent!
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2/12/13 |
2 |
1 |
3 |
1 |
My cat came back with some dirty paws. I don't know what it looks like in the back, but I don't think it speaks much for cleanliness. They also didn't bother to wipe her dried blood up stuck to her fur near one of the sites where they shaved her. My cat had vomited a couple times, and had a stuffed up nose. Upon examination, I was told she was dehydrated and had a bit of a temperature. Apparently that's enough for an overnight stay. I can't help but feel that they are trying to get every penny possible. It was $132 to just get in the same room as the vet for 5 minutes. $200 for blood tests? Were they even necessary? I'm out over $700. Don't get me wrong, I'd pay anything for my darling's health, but it seems outlandish. I will not be coming here again - I only came because it was the only place open nearby.
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8/9/12 |
5 |
5 |
5 |
5 |
My 8 month old puppy had been throwing up and also had diarrhea. The staff was amazing and sympathetic. The doctor went over thouroughly with me the treatment my little girl needed. He showed me an estimate which I signed without hesitation. I wanted the best treatment for her which I got. I am amazed at people whinning about money when it comes to their pet. Thank you staff and doctors
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6/25/12 |
2 |
2 |
2 |
2 |
i took my cat here last night because she kept vomiting. i, as well, was not given a diagnostic (just told it could be from possible poisoning), and was told xrays, blood work, injections, and an over night stay were best. the estimate they presented me with came to just under $1200. i could not afford this so, just in case, agreed to have them put fluids under skin (in case of dehydration). my cat is a bit better today: still vomiting a bit, but has eaten a bit and is more playful. im not sure whether or not they helped hert, but if it wasnt for my tears (my cat is my baby!) and my refusal to buy $1200, they would have sucked every penny that they could have out of me. i would avoid going here because after reading the other reviews from 2012, its obvious that money is their priority.
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4/17/12 |
2 |
5 |
5 |
1 |
Took my dog there last night with diarrhea and rumbling stomach noise. After about 2 minutes consultation I was given no diagnostic but a recommendation for overnight care, full blood work, x-ray and a cocktail of 12 antibiotics plus IV to hydrate her. As I'm not ready to take that much medication myself I asked questions and was explained what condition each antibiotic is going to address. Then I asked why doing full blood work is we're going to pump all that medication in the dog anyways. Blank stare. Total cost comes up to just below $1200. I left after I paid $134 for the emergency consultation that provided me with no diagnostic nor any value. I hope they get their act together really fast but until then I suggest you avoid going there. My dog is well now, recovered with no medication at all. She's been through a rough night and that could have been avoided...
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12/31/11 |
1 |
3 |
1 |
1 |
I brought a pure bred Abyssinian kitty to the clinic - she had clots in her ears. We visited the vet prior but it was saturday = he said to go to emergency if the problem does not get better. So in the middle of the night I bring in the kitty - they take her away, I hear terrible scream of cat in the office, and they took a blood test. Next day they call me and tell me she was poisoned. Well, not really as she is not the only cat and she could not be possibly poisoned with symptoms like that, so I ask what is with this blood test we did - they say the blood test showed poison. I call my vet which got a copy and blood test clearly states - the sample was clotted so they could not tell anything hence they ask to take the test again. nothing about poison! NOTHING. they simply called me and told me my cat was poisoned when blood test they took was not even worth shipping to the lab (I mean, normal person knows clotted blood is no good for tests, right?)they will never get my business again
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3/25/11 |
5 |
5 |
5 |
5 |
The staff at this clinic were very helpful and when I called in prior to bringing my cat informed me of the best way to transport her. My cat had to have a partial tail amputation as part of her tail was ripped off in the door. The nurses and doctors answered all of our questions on how the cat would react and what kind of attention was required. The staff were also great for the follow up visits.
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3/8/11 |
5 |
5 |
5 |
5 |
I recently had my little Poodle Joey attacked by a Pit bull dog at the Mundy park my little guy was covered in blood and air was coming out of the chest Fortunately my vet who was closed advised me to rush to Central animal emergency clinic Coquitlam. They wasted no time and placed Joey in Oxygen and took , X rays and placed an intravenous catheter.I am in health field and i quickly realized that it is really stressful when something happen to your own loved ones.Joey got an emergency surgery of his open chest wounds that night and made a complete recovery since then. I am really impressed by the professionalism of the staff and the quality of medicine they practice. I will recommend this clinic to all my pet loving friends.
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2/3/11 |
1 |
3 |
2 |
1 |
I called this vet late one night right before xmas scared that my dog had bloat. I didn't want to risk not talking to someone so I called and highlighted her symptoms and asked what they thought. Of course I had to come in... why they couldn't give me a few things to watch for is beyond me! By the time I got to the clinic my dog wasn't showing as many signs but I wanted to be sure so I brought her in and asked what they thought - instead of turning me away and saying "she's fine" they put her into a room and the vet felt around. After post incident research he should have known it wasn't bloat simply from timeline since her last meal. Instead they took not one-but TWO xrays ($$) and charged me just over $400 for the pointless visit. As I was paying the bill and leaving they had the nerve to try to up sell me vet insurance saying bloat surgery would have cost me 6g. Way to use scare tactics guys! The apt was 10 mins, the vet was a scam artist and the staff were dumb. Don't go here!
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