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7/15/18 |
5 |
5 |
5 |
5 |
I HAVE BEEN TO THIS CLINIC MANY TIMES OVER THE PAST 8 YEARS AND ALWAYS FOUND THE STAFF VERY PLEASANT AND THE VETS VERY VERY CARING AND KNOWLEGABLE. I WOULD RECOMMEND IT TO ANY PET OWNER
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6/23/17 |
1 |
1 |
1 |
1 |
brought my cat in for an exam, left feeling neglected and irritated. rude staff!
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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2/15/17 |
5 |
5 |
5 |
5 |
I have been brining my pets here for over 10 years. The doctors and staff and very friendly and helpful. One of the doctors came in after hours to help one of my cats in an emergency. I love this clinic, they always make me feel welcome and comfortable.
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1/26/16 |
1 |
1 |
1 |
1 |
This is by far the WORST vet I've been to. The staff are rude and show no compassion towards the animals. Their dog boarding/isolation room is located in the same room as the laundry machines. The room reeks of chemicals (bleach, laundry detergent, etc). If a dog's nose is more sensitive than humans, how are they supposed to stay over night let alone weeks in there when I couldn't stand being in there for even a minute?! Not to mention they'll be stuck listening to the loud laundry machine banging right in front of them. One of their vets show no affection towards animals and has no work ethics as well. He gives me the impression that he has no passion for his job, he's just going through the motions for the money. Would not recommend.
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7/8/14 |
2 |
3 |
2 |
1 |
Just because prices are cheap doesn't mean the practice is a good practice. If you wanted cheap meds and services, why the hell would you have an animal? How would you feel if someone wouldn't take you to a good doctor because it was too expensive? Selfish people.
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11/21/13 |
3 |
2 |
5 |
5 |
If you need a cheap vet look no further. Routine exam is about 30 dollars, which is roughly 35 dollars CHEAPER than a few other vets I've visited in Richmond. Surgeries and medication are also a bargain compared to other locations. One vet has a thick accent and I was quite put off with them, they were brisk and immediately moved on to suggest a dental cleaning when my animal was in a great deal of pain from what I assume turned out to be a pulled muscle. However there is a younger man there that I have also seen and he was extremely through and was 99\% understandable. He also suggested dental work, but in a much more approachable way. He did not suggest unnecessary antibiotics or painkills -- which we would have bought if he'd said we needed them; we were going there expecting to need some. Place looks dated and on one visit rooms had a strong soapy odor but if I get a decent vet at an exceptional price for city dwells, that's all I care about.
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9/27/13 |
3 |
4 |
5 |
5 |
I have been taking my animals to this clinic for several years and the one time I went to another vet, I really regretted it (financially). My lower rating of the staff is not referring to the vets themselves, more to the assistants who are a bit brusque sometimes and not that profession in appearance. The vet with the turban is my favourite - he always explains things so patiently and is so gentle. Dr. Auklauk I think. The facilities could use a bit of redecorating (LOL) but I'm sure it's functional. My dog is always excited to get there until she remembers - "Uh-oh -I remember what happened here last time - somebody forced a manicure on me". And sometimes the resident cat swats her for being nosy. The clinic has a small frontage and it's tucked away in a little corner, so it's not that easy to find - but if you look between the 7-11 and the pizza place - in my opinion, it's worth finding. AND they're open until 7 every night which is fabulous!
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7/25/13 |
1 |
3 |
3 |
1 |
Front staff are rude. Doctors spend 2 minutes and give out random unneccessary medications and tests. Did not give results in a timely manner which was too late for my dog.
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3/12/13 |
1 |
2 |
2 |
1 |
Our dog's first visit required a gland expression, when the problem did not go away, wend back 1 week later, and the treatment was totally different. Supposed different issue, why was this not addressed a week ago. More money extracted from my wallet. This place is a total scam.
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10/31/12 |
1 |
3 |
3 |
1 |
STAY FAR AWAY FROM THIS CLINIC. I started my cat on a new diet of Blue Buffalo (which I recommend you stay away from too), and within two days my cat was constantly in the litter box, licking her vaginal area non-stop, and she even urinated outside of the box. I took her to the vet, and Dr. Malhans said he needed to run a urinalysis, x-rays, and blood tests. Total bill: $450 without meds. My boyfriend was outraged, and I felt that something was wrong too. He phoned 3 other vets, and none of them could understand why he ran all of those tests. With the cat's symptoms (consistent with crystals), they said they would have tested ONLY the urine first and then if nothing was found, they would have proceeded with other testing. Testing and exam should have cost $100 (same with all 3 vets). We confronted the vet, and he became extremely defensive and then said he would refund our money for the x-rays and blood work. Glad I got a refund, but I AM DISGUSTED BY HIS CONDUCT.
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6/18/12 |
4 |
4 |
4 |
4 |
I think this place is pretty good for a vet clinic. The vets here are very professional and they don't charge you on a regular check up when you bring your dog or cat to get a shot. Most animal clinics do charge you for just a regular check up but this place is nice enough not to. Also the staff here are nice and polite too. The vet is very attentive with my dogs and told me everything I needed to know about my dogs health condition. I noticed some vets don't go into detail about your dogs health or if its some minor health issues they never say anything. I would recommend coming here again.
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8/30/11 |
1 |
1 |
1 |
1 |
Okay. I went to this hospital because comment here was good. Yeah, it's true that there exam costs cheaper than other animal hospital, but I wouldn't go there again. My cat had infection on her eyes. We went there and it was okay. Doctor said to wait 7-10 days. The bill we got was almost the same amount as other animal hosptial -_-; it's average. Exams cheap but medication = expensive than other stores. Anyway I just hope that my cat's eyes get better. Guess what. Her eyes got even worse. LOL. she couldn't even open her eyes. I called them. They told us to wait. Okay so we wait. Called them again after 5days because her eyes didn't get any better. They said bring her back to hospital. So I asked. "Do I have to pay again?" They said yeah. Exam + other medications. WTF? So I asked them "Can I refill the medicine that you gave us? You said we can refill them." but they said "Yeah, but you have to pay the same price." ????I was like what is wrong with this store. I wouldn't go there again.
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6/23/11 |
3 |
3 |
5 |
5 |
Ive phoned pretty much every vet on the list and this vet is the cheapest!!
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2/23/11 |
3 |
3 |
4 |
5 |
Staff were nice and helpful. Vet was very good. Very straight forward and pricing is very reasonable and was not charged for anything unecessary. Good place to take your pet without that feeling that they have their hand on your wallet like other places(3 road).
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2/10/11 |
3 |
4 |
4 |
5 |
The vet is great, but some of the staff could use a few lessons in politeness. The prices are very good and I have never been asked to do un necessary tests or give meds that aren't needed.
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