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7/1/19 |
4 |
5 |
5 |
3 |
Care is ok, staff are ok, but look elsewhere for your supplies (food, meds, etc) as they have a crazy high mark up (as do all other VCR corporatized clinics), I've found all items for up to 30% less elsewhere in clinics owned by one or two vets instead of a conglomerate. Procedures, surgeries, checkups and blood work can also be found for much cheaper elsewhere. Shop around!
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9/3/16 |
5 |
5 |
5 |
5 |
My cat was displaying signs of a urinary tract blockage. I was very worried and called right way in the hope he could see his regular vet Dr. Boughen. Even though she was busy, she let me bring my cat in to see her. The staff were all so great, and answered all of my questions. They called around to other clinics to help me find the cat food, and medicine my cat would need to get better. Their care and compassion made a stressful experience much more bearable, and less scary. The thing that really put this clinic above par was when the vet called later that night to see how my cat was doing, and again the next day to explain his urine analysis and go over his continuing care instructions. I have been bringing my cat to Dr. Boughen and her team since he was a kitten, and I will continue to do so.
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5/5/16 |
5 |
5 |
5 |
5 |
In my opinion, this is a smaller clinic with a very big heart! I always receive such personal care and attention for my kitty cat. It's never crazy busy, so my appointments are always on time and I don't feel rushed with them. When I drop in to by more food, there is always a friendly face, asking how my little one is. I find their prices comparable to the other associated clinics. But the personal attention and friendly neighbor feel to this clinic would make me not mind at all to pay more than average for their great service. A big thank you to the staff, nurses and vets over there!
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10/10/15 |
5 |
5 |
5 |
5 |
I love this clinic. Dr. Prince is amazing, he is interacts well with myself and with my dog. I always trust that he does what is best for my animal. I know people say this place is expensive, but I have found that they are just upfront about the costs. They give an estimate that includes the range of prices but I have never had to pay the highest amount quoted from the estimate.
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6/13/15 |
2 |
3 |
1 |
1 |
I haven't been there for years exactly because of the other comments. My last straw was how mean they were to my dog for a nail trim. They took her in a room. She bit her tongue and it bled, and she peed. I was charged double the price as I was told it took 2 people to do it - 1 to hold her down. She had a muzzle mark on her nose for a week. After that I took her to a groomers, who had no problem cutting her nails, lickety split, for $10. No one holding her down and no muzzle.
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2/27/15 |
1 |
3 |
2 |
1 |
I've going there for years and spent lots of money here for my animals, but I find them too expensive for teeth cleaning and blood work. I'm up front about taking my animals out to Airdrie or Cochrane to vets that cost less for teeth cleaning, but the manager is snappy and rude to me. Not only to me but others who have called them on behalf of a question for a prescription or medical records that are needed for a procedure. I put up with it many times thinking they are having a bad day and kept going back. After the 3rd rude comment made to me, and another receptionist that needed info, I finally have given up on this clinic. The vet has snapped at my pharmistist when I wasn't given the right paperwork by his staff over the phone, the manager snapped at me more then once over their staff not sending things correctly. I had blood work done there last yr over $600.00 then got vaccines, blood work and exam done and it only cost 340.00 out in Airdrie, so I'm going there from now on. Sad..
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3/10/14 |
1 |
2 |
2 |
1 |
Holy!!! SO EXPENSIVE!! I advise you to call around and check prices and you will know exactly what I mean. I was shocked to find out that routine checkup and vaccinations were $240 here but a clinic less than 5 minutes away for the exact same checkup and vaccinations was $85! I kid you not. The vets and staff are sneaky too...they break up a standard vaccination and charge you for two instead of one. Other vets were shocked that anyone would do this. The vet and lady at desk are very pushy too about buying their food and "extras." I suppose if your pockets are deep then go here, but service is nothing exceptional and definitely not worth your money. Like I said, phone around and you will know exactly what I mean.
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2/19/14 |
3 |
4 |
3 |
2 |
I have had good and bad experiences with the staff and vets here. They have always been very good with handling our animals. One of the last times we brought our pet in for an issue, after the fact they included a check-up fee that they 'forgot' to tell us that they would include because we hadn't had him into the clinic for a year. Even if the check-up is a 10 second run-over, you get dinged for the full check-up price. I felt shamed by the vet for not wanting to put my old dog through a major surgery, which I wasn't pleased about. On the plus side, they did allow us to return a bottle of unopened medication we had just purchased for our pet who had passed away.
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3/4/13 |
5 |
5 |
5 |
4 |
Dr Wesniak is a very capable vet and cares about the animals
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1/23/13 |
5 |
5 |
5 |
2 |
Awesome staff, awesome doctor. Definately expensive. I trust them with my dogs so I guess it's worth it.
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10/24/11 |
1 |
4 |
3 |
1 |
I brought my cat in for a bit of a skin condition. The vet assistant insisted on pulling her out of the kennel herself, and of course my cat got a bit freaked out and dashed under the table, so I offered to pick her up and put her on the table, and she refused and told me that my cat was too "dangerous" (although did not show any aggression) and proceeded to stuff her into a dirty nylon bag! NEVER have I seen anyone treat any cat like this. Then, when the vet saw her, he disregarded the concerns I had about my cat's skin, and proceeded to tell me that I needed to pull her canines, which would cost over a grand. I told him I would get a second opinion. Overheard him tell the same thing to the person with a dog in the next room. Went to another vet clinic and they told me her teeth were fine and pulling her teeth would only cause unnecessary pain. And, he didn't need to put my cat into a nylon bag to check her out!
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2/27/11 |
5 |
4 |
5 |
1 |
Knowledgeable staff.Definitely following a business model. We have been taking our animals there for 15 years and they still don't know who we or our pets are.While other vets may give you a break on certain costs, this clinic will charge you as much as they possibly can. At the same time, you can be assured that the diagnosis is correct.
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