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11/5/21 |
1 |
3 |
3 |
1 |
Unfriendly. Couldn't diagnose a stroke in a 13-yr-old dog. Instead said she got into poison somehow and blamed us. Will never go to again.
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2/11/18 |
5 |
5 |
5 |
5 |
Took our beloved. Kitten to one vet they quoted a price of over $700 I sent e mails to most vets in town Island Vetrinary Hospital answered my prayers and called me the next day upon examination of our beloved kitten there was nothing we could do for him.But thanks to their generosity and caring hearts it did not even come close to the $700+ quoted by another vet. We will miss our boy thank you so much For working with us to help our boy.
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11/7/17 |
3 |
2 |
3 |
1 |
I called today to get a quote from my regular vet (Island Vet) to have my female dog spayed and they were very nice about it! They quoted $425 and the price only included the medicine for pain. I took the time to call another vet office in town (Petroglyph) and the quote from them was 260+tax ($165 difference and also the second quote included nail trimming, tattoo and pain medication). Very disappointing and definitely not the first time this happens. Last time I had to tell them I received a lower quote and then they adjusted theirs but ended up being more than what was quoted and the doctor could not care less (now we had to pay $500 extra as another intervention was necessary) and we were never told that would be the case. Great people there but watch your money as they will charge more than what other vet hospitals will. Very disappointing
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7/6/17 |
2 |
2 |
2 |
1 |
Twice the cost of other vets, but they didn't kill any of my animals and blame me, so that's good, I guess.
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4/4/17 |
2 |
2 |
1 |
1 |
Wow! If you can do one thing today, stay away from this office. Asked for an estimate, and by the time our animal's appointment was over it was DOUBLED. Contacted the office for further clarification and it was strictly "policy", no apologize for doubling our bill in minutes and not even remorse. Definitely will not be attending this clinic again, and wouldn't recommend either. Poor practice and lack of compassion when it comes to owners. Take advantage of you while you are vulnerable with your pet.
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11/30/16 |
1 |
3 |
2 |
1 |
Terrible customer service. Only concerned about the dollar. Never responded to my complaint after 2 asks. Worst vet in town along with Woodgrove veterinary hospital.
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2/23/15 |
1 |
3 |
1 |
1 |
I have taken my cats to several veterinarians at Island Veterinary Hospital over the past six years, and every one of them was more like a used car salesman/woman than a doctor. They snuck in all kinds of hidden fees for unneeded things, and constantly pushed for all sorts of "extras", as if money is no object to pet owners. The last time I was there for a minor blood test for my young cat just to rule out a possible concern, they snuck in so much extra (a full geriatric workup!) that I ended up with a $300 bill and had to cancel my own much needed medical appointment because it blew my budget. I never would have taken my cat there for this had I known they would do this to me. It is because of places like this that people wait too long to take their pet in for medical care, and end up losing them needlessly to illness.
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12/23/14 |
5 |
5 |
5 |
5 |
Every time that I've gone to Island Vet my bill has been better than I thought it would be. The staff are lovely. They are always happy to see my kitty and they treat him as well as I do! I recommend them fully as they have helped me more this year than I ever could have asked for.
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12/5/14 |
5 |
5 |
5 |
5 |
Very caring clinic. They make sure to cover all bases when diagnosing my loved ones! Also huge community supporters. Their work with the SPCA is unparalleled!
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12/3/14 |
5 |
5 |
5 |
4 |
A tad expensive but abilities and knowledge well worth it!!!
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8/18/13 |
5 |
5 |
5 |
5 |
We brought our cat in to this clinic for the first time today. I was very impressed with the quality of care and time that Dr. Young spent with my cat and I. She was very gentle and loving with our cat while examining her and answered all of my questions without making me feel like she was in a rush. I chose this clinic because they went above and beyond to accommodate a special request for my cat's care when I called to make an appointment. None of the other clinics in Nanaimo that I called were willing to special order this requested item. Many sincerest thank you's to the vet technician who took my call and was not only knowledgeable, but found the item I was looking for. And to Dr. Young for the excellent visit today.
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1/7/13 |
2 |
2 |
1 |
1 |
After having an annual checkup on my chihuahua, I scheduled a routine dental cleaning. Dr. Young quoted me at $500 at that point, told me that a broken tooth that I had been concerned about looked okay and would not need to come out, and said that she could easily make his teeth look like new again. My dog went in today for his $500 cleaning, and I just received a call that he has 2 abscessed teeth that would need to be extracted (including the front tooth that I had been concerned about). This would require more sedation, and an extra $300! I told them that I cannot afford to spend over $800 for an elderly chihuahua, but the Dr. said that they had already started the procedure and that I basically have no choice. I am so upset and feel taken advantage of. I will never returh to this vet after today, and I will make sure to let everyone I know to stay away from Island Veterinary Hospital.
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9/12/11 |
2 |
3 |
1 |
1 |
I had an ultrasound done by Dr. Crutchfield, I was in the room and saw everything. The help I recieved from Debbie and Tammy was excelent. However the attitude I recieved from Dr. Crutchfield was needless to say uncaring and condecending. My dog was forced to remain on his back when it was clearly not required. The ultrasound showed numerous issues that had to be addressed which she showed no concern for (tumors, and stones ect.) She highly recommended that she should take action when she returns from vacation....unacceptable to put MY DOGS HEALTH on hold while she goes and enjoys her life. She also performed a 3 needle biopsy without sedating my dog which I was later told shouldn't be done. She had told me that she has not seen prostate swelling to that extent and still made him hurt even more. She doesn`t even care about the health or well-being of our beloved family members. I will not be returning to this horrid place and I don`t recommend VIVH to anyone else if you truly care.
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7/5/11 |
1 |
2 |
1 |
1 |
I had the misfortune of having my dog put down at Island vets. They were not ready for me - I had to ask to be put in a room or I suspect they would have left us in the lobby until the last minute. My dog defecated in the examination room and when I told the front desk they didn't come in and clean it up. The Dr. was 1/2 hour late and because they are not set up to to insert a catheter in the examination room, he took my dog to the back. When he returned he started the procedure and part way through administering the drug the catheter came out. He returned to the back with my dog to reinsert the catheter and by the time he returned my dog was half dead and well aware of what was about to happen to her. I asked the manager to consider developing a proper protocol for euthanasia and his response was to offer me a credit. If you value having your pet leave this world with dignity and with the care and attention you would expect I highly recommend you find another clinic.
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12/2/10 |
1 |
5 |
5 |
1 |
This vet is a rip off. Very expensive and you see a different Vet every time. Go to a different Vet.
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4/14/09 |
5 |
5 |
4 |
5 |
Very caring, compassionate and knowledgable staff. Dr Langelier took the time to explain everything and performed an amazing surgery to fix my pet's broken leg.
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