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7/21/16 |
5 |
5 |
5 |
5 |
I have used this vet clinic for many years and have always found it to be excellent. The staff are efficient, thoughtful and respectful. The vets are fabulous very knowledgeable,kind and respectful of owners and pets. I always receive phone calls to check on my pets or provide follow up. I highly recommend Don Valley Animal Hospital.
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1/24/15 |
2 |
3 |
2 |
2 |
I honestly don't know how this clinic manages. The way Dr. Francoeur treats his staff is atrocious. I feel particularly sorry for the 2 girls who were working the reception desk, the last time I was in there. They work very hard, and seem to be grossly under-appreciated. Many times I and other clients leave the exam room, with absolutely no idea what we are paying for, or what treatments he does in the back room. His explanations of what is going on with an animal are all over the place, and difficult to follow. Sometimes, he makes absolutely no sense. I feel like I have no say in the treatments he wants to perform, and that I can't say "no". Poor bedside manner, poor client communication, and very little sympathy. If you have cost concerns, he doesn't want to deal with you. I would not recommend this clinic to anyone. AVOID AVOID AVOID.
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8/31/14 |
5 |
3 |
5 |
5 |
Andre and his staff were very kind and knowledgable about my guinea pig. I found Andre to be a very loving ,smart and sweet vet who has a love for animals.He performed surgery on her and did not go over what he had quoted me for the cost.Allof them were great and I would definitely recommend this vet .
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8/21/14 |
3 |
2 |
3 |
2 |
Interesting posts!I would have to agree with the last one. I to have been a client for a while now. It is convenient and close to me, so I stay. At times I have found the vets to be less than caring, rushed and sometimes the explanations given by Andre are so confusing and round about, I have to ask his staff to explain what is happening. Not all the time. There are of course positive moments and a trusting relationship. For the most part I agree...Excellent interaction and support from the other support staff. Shana is great, very kind and gentle mannered. I do agree that Susan could perhaps try to be a bit more welcoming. Sometimes I think she is a bit stand offish and treats her co workers very poorly. As a client, I think it is very inappropriate for even me to pick up on this. Overall this is a decent clinic worth checking out, but it is not for everyone. Could use some work, but for the most part everyone does their part to make the experience as good as it can be.
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8/19/14 |
3 |
2 |
3 |
2 |
I have been a long term client at this clinic. Overall I have never been all that impressed with the veterinary care, prices or constant turn over of veterinarians. However there is one consistent team member, Shana, who goes above and beyond when ever I, or my animals are in. She is amazing and consistent, and one of the reasons I stay with this practice. Another more recent employee, Joanna, brings with her the same confidence. Thank god for Andre's committed support staff....new and old...with out which I think this practice would no longer exist. Watch out for Susan. She has the ability to bring down the entire room when she enters it....I am sure she gets along well with the animals, but I think there is a reason they keep her in the back. Overall, the Don Valley Animal hospital has a relaxed environment, which I appreciate, facilities can use some work, but it is a small and limited practice. I have been able to pick up my animals after hours. so I can't complain about the hours
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12/14/12 |
4 |
2 |
4 |
2 |
Andre is not very compassionate or sensitive to the feelings of pet owners. His staff members are nice and polite, but Andre is not personable or genuine in his concern about my pets. I am very disappointed with the services of this practice as well as the cramped space of the office.
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