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11/8/21 |
1 |
2 |
2 |
1 |
Our dog was rushed to this clinic on Thanksgiving Fr's ay. We were told she was dying of cancer in her lungs. Her own vet saw her X-rays 4 days later after Thanksgiving and told us it was pneumonia. She was put on an antibiotic and is recovering. We payed over $900 to have her misdiagnosed. We told them she had chemo for Osteosarcoma and that's when they stopped listening. Totally upset, disappointed and such a shame for what they did. Our dog was sent home with medication to keep her comfortable and we were told that we could call back to have her put to sleep.
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5/5/21 |
5 |
5 |
5 |
5 |
I used Central in spring 2019 for my 15 year senior dog, who was ill, very impressed with Dr Mackie's care and attentiveness. Then again in the fall of 2019 with another 15 year old dog , Dr Bell did a thorough exam, listened to my concerns and proceeded with treatment . Very happy with the outcome. Then sadly a couple of weeks ago, April 2021, I had to have my very ill 16 year old senior girl put to sleep, the team working that night were exceptional, compassionate and very professional, I appreciated the gentleness Dr Bell had with my girl and the time he took explaining the process and talking with me after.I highly recommend this Hospital .
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3/7/19 |
5 |
5 |
5 |
5 |
A+++ Vet Clinic - the staff and doctor on duty was amazing...
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4/25/18 |
5 |
5 |
5 |
5 |
Dr. Mackie is AMAZING!! I cannot thank her enough for her time and care of my dog
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3/4/17 |
1 |
2 |
1 |
1 |
My husband had to rush our dog in the middle of the night to the clinic because of a punctured lung and multiple broken ribs. He was scared and terrified and extremely vulnerable at that time and unfortunately in fear said some things he should not have said to the staff. They managed to suture the lung closed and called us to pick up our dog and told us we needed to take her to Victoria Emergency clinic for further surgery that they could not do at their clinic. When we showed up to get the dog we were told to wait outside until the police came to escort us to get our dog the whole while she was struggling to breath and hang onto life. We took her to Victoria where they mended our dog and treated us with kindness and compassion. Five months later I had to take my dog to the clinic because she had something stuff in her throat and was choking. I was told my dog, myself and any family members were not welcome at there clinic even if my animals were dying they would not treat us. Shame!
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12/22/14 |
3 |
3 |
3 |
3 |
Let me tell you... someone should write the better business bureau... highway robbery. Staff seem friendly and I am sure are good people. BUT I actually had a vet tell me that the clinic owner is responsible for the cash grab. Seriously ridiculous. We went from $840 to $5000+ in under 24 hours... oh, and did I mention they misquoted not once but twice! Then proceeded to tell us anything we were told on the phone wasn't true. If you have to go here GET EVERY ESTIMATE in writing. Merry Christmas.
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5/26/14 |
3 |
3 |
3 |
1 |
I have required their emergency service a few times. I find their staff friendly but considering they specialize in Emergency Services, you spend a very long time waiting. I also find their fee just for meeting with a vet is exceptionally high. My most recent experience with them was for a severe gash on the back of my dogs leg. It was 2-3 inches long but very deep, they only used 3 large stitches which broke in less then 24hrs. There is definitely room for improvement, but I would use them in an emergency if my own clinic is closed.
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12/15/13 |
5 |
4 |
5 |
3 |
I find staff friendly, knowledgable and compassionate.
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8/19/13 |
1 |
4 |
3 |
2 |
My own experience here was ok. Nothing fantastic. My dog needed her bandage changed over a long weekend when my vet woudn't be open, she got in an out quickly but they were a bit disorganized with their paperwork at first. My sister however, called me in tears after seeing doctor Westcott for her old, sick ferret. He recommended euthenasia, by was not caring or compassionate at all. His language and demeanor made her feel like she was a bad/neglectful pet owner. I have personally witnessed her trying her hardest to make his last few months of life as comfortable and healthy as possible and don't feel like its necessary to make someone who is already upset feel even worse about having to put their beloved pet to sleep. Needless to say we will not be returning here unless it is a late night emergency.
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12/5/12 |
5 |
5 |
5 |
5 |
Amazing staff - they really got to know my dog and still greet him by name when I come through the door. And with the help of CanWest Veterinary Specialists we were able to diagnose my dog's rare illness and give him the best quality of life possible. Had I still been living in Alberta when he got sick I really doubt he would still be with me. Their knowledge and dedication to finding a solution was really comforting. Also, they did not force any unnecessary tests or expenses on me which was a huge relief as a student on a budget. They don't make a rating good enough to express my feelings for the entire team.
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11/24/12 |
5 |
5 |
5 |
5 |
We were extremely pleased with our experience at the hospital. Our cat was injured and because our regular vet had not been as thorough in their treatment as,I believe, they ought to have been, we found ourselves needing veterinary services beyond regular business hours. Thank goodness for CIVEH! The hospital's facilities are very new and aesthetically pleasant. The vet techs are all very polite, thoughtful, compassionate and well informed on treatments and medications. We only met two of the veterinarians in the clinic, but we can say that Dr.Langwith is our new favorite vet in town. She is very compassionate and caring, and recognized that our poor cat was not difficult, only in pain. I was very pleased when Dr.Langwith said, "she's a lovely cat", and I could tell she meant it. We had been feeling very sad and angry that our cat might need to lose a limb due to earlier potential negligence, but 3 weeks later, our cat is healing well and her pristine self. Thank you Dr.Langwith!
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5/30/12 |
5 |
5 |
5 |
4 |
We were very impressed by the service we recieved from the veterinarians, techs and secretary, as well as the facility and atmosphere itself. After our 6 month old French Mastiff was hit by a car we raced him to the clinic to be greeted by staff who immediately began the diagnoses. While our dog was healing over the course of his two day stay, the staff continously gave loving care, attention and medical treatment. As well as provided us with frequent updates and reasurance all while being proffesional. We would undoubtably reffer this wonderful clinc to friends. Thank-you again to everyone on the service provided.
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