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SYSTEM: Name changed from East York Animal Clinic: Holistic Animal Hospital to East York Animal Clinic |
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4/15/19 |
5 |
5 |
5 |
5 |
I have met all 3 vets (Drs. Chu, Kneebone & McCutcheon), and they all were professional and caring regarding my little dog. He had heart issues, and with their help I managed to keep him in a comfortable and happy state for over 2 years longer than my previous vet had thought possible. They worked with me regarding supplements, foods & medications, and were able to see him at short notice when needed. I would trust any of these 3 vets to do only the best for any animal I have in the future. I really like that the first visit was in-depth and supplements were looked at one-at-a-time & meds were looked up to see what side-effects and nutritional deficiencies may need to be accounted for. Next time, they will see my dog from a puppy so we can prevent rather than treat!
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11/12/18 |
5 |
4 |
4 |
5 |
I have only experienced BR McCutcheon and he was first rate. I first went to him with my first Beagle who was suffering from congestive heart failure. He reviewed the list of medications prescribed by my other vet and agreed with everything except the diuretic dosage. This was the same drug I was on and my poor old girl was being fed nearly 4 time what I was. He di prescribe raw diet and a couple of supplements which seemed to give her a new lease on life and I am sure another couple of years. I now feed my two pups raw and they thrive on it> My new Beagle hasnt had the horrible ear infections my old girl used to on kibble. I have always found Dr M to be very balanced in his approach and there was never any hard sell tactics for tests ro anything else.
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8/4/17 |
5 |
4 |
4 |
5 |
Wow, some of these reviews are full of false information and downright slanderous. They do NOT "charge by the 15 minute". When I take all of my dogs in for a family check-up, I am typically there for a good 90 minutes to 2 hours, all focused on talking about my dogs and checking each of them out. I've been going here for 18 years, Dr. McC and Dr. Kneebone are brilliant and take great care of my boys. They offer BOTH TRADITIONAL AND HOLISTIC MEDICINE. You have a choice and they will advise you when you need traditional pharmaceuticals to treat your pet. I have used both on my dogs under their care. I am there every 6-8 weeks for my dog that has trauma issues and needs restraining for nail trims. I know the entire staff, and the vet technicians are OUTSTANDING people who I trust with my precious boys. My only complaint is Dr. Candace Chiu who will sucker punch you into spending more than necessary and is not very knowledgeable but quite rude. Front desk have always been pleasant!
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3/25/16 |
1 |
3 |
3 |
3 |
I wish I could rate an individual Dr here, as my experience with Dr. McCutcheon was wonderful- the raw diet changed my cats life. But, after finding an arthritic growth on my (then) 16 yr old cats leg, I had the very bad luck of getting Cindy Kneebone one day. Not enough space to explain how unsympathetic, arrogant and ROUGH she was with my senior, in pain and terrified cat. After making it VERY clear she had no time for 'old and grumpy' cats, she then pumped him so full of sedatives just to take an X-ray that he couldn't stand up straight for THREE DAYS after! My questions of how to treat his arthritis were met with a distracted shrug(while she lovingly stroked someone else's dog) and a 'one day his leg will just give out' and that's that. Well Cindy, he's now 20 and he's doing awesome. You however, were the worst vet he's ever seen in his long life and yes, I totally got the message that you prefer dogs. And I don't care. But your clients should. I Wish I wrote this 4 yrs ago.
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3/16/16 |
4 |
4 |
5 |
5 |
Some of the comments on this page are bizarre and written by people who have serious issues or just did not listen or pay attention to what they were told by the extremely competent Dr. Kneebone and Dr. McCutcheon. I have been at this clinic with all of my cats and dogs for 20+ years now and are always respectful, helpful, professional and compassionate. Their prices are extremely reasonable. The only reason I gave them 4/5 for staff is because of the unfortunate addition of Dr. C. Chiu who is rude, of marginal competence, has very poor communication skills and command of the English language. Dr. Chiu is going to ruin the good reputation of this clinic if the do not intervene and set her straight. She is only concerned about money and will nickel and dime you for everything she can suck out of you whether your pet needs it or not. VERY disappointing that someone of such poor calibre has joined this clinic. EYAC clients will not put up with someone this clueless and money grubbing!
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8/8/15 |
1 |
4 |
1 |
3 |
I just had a very bad experience with Mrs. Kneebone who I will refuse to call doctor but gladly call a sales person. She was supposed to do a surgery on my dog. She did not look at me when she got in the room, after making me wait 1 hour, ignored my concerns. I realized later when she finally talked to me that she had ABSOLUTELY no idea what my dog's health history was and why she was having a surgery. She attacked me the whole time she talked to me because I didn't want to do the biopsy on the lump like she wanted to since she was about to remote it anyway, was mean, unprofessional and has a lack of compassion that I've never seen before. After telling me that my dog had cancer without any proof since no biopsy were done, she left the room and said that she would not operate. Not only she caused me a huge amount of distress but she didn't even want to help my dog who apparently is very ill. Meanwhile my lovely girl is not limping anymore so she didn't need that surgery after all...
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1/20/14 |
1 |
1 |
1 |
1 |
Did not provide any value over a normal vet.
The filthy dog bowl in the waiting area should have been the first clue (why would you have a communal dog bowl at a vet? It would be like sharing a water bottle at a doctor's office).
Very unprofessional office staff.
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5/29/13 |
5 |
5 |
4 |
5 |
I have been going to Dr. Kneebone for over 8 years. I first came to know the clinic after searching high and low for a vet that could help my horribly allergic poodle. All the previous vets didn't really know what was wrong with him and kept trying this and that, injecting him with steroids and cortisone. By the time we found Dr. Kneebone, my poor dog was 7 years old and, we thought, on his last legs. After an auricular allergy test, a diet change and a 6 month detox (symptoms got worse before they got better). My little Tuffy was almost as good as new. I still go to them with my current dogs who have no health issues, because they will never overcharge or do unnecessary tests or shots. They are also one of the few vets that actually recommend a raw diet and know what they are talking about when it comes to animal nutrition (unlike most other vets). I won't go to anyone else.
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2/6/13 |
1 |
2 |
1 |
1 |
Long story short. Vet gave wrong information of what she did think she knew about a common problem in cats. She said my cat would be fine in 3 weeks when cats are usually put down within 24hrs. She knew nothing that even a vet student knows. Then she did a chiropractic adjustment on a cat who was in sever pain which is akin to punching someone with a broken bone. This is animal abuse. They do not care about you or your animal only money. DO NOT TAKE YOUR ANIMAL HERE!!!! After all this happened I tried several times to talk to the owner and he refused. DO NOT GO HERE
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12/7/12 |
3 |
4 |
5 |
2 |
This clinic is great for vaccine titres and routine check ups. If you feed a raw diet and want a clinic that supports it, they're probably the best in the city. I would only see Dr. McCutcheon or Dr. Kneebone. I would DEFINITELY avoid this clinic if you're facing an emergency. There are some things that require a western medicine approach (oral antibiotics, steroids) and your pet would probably die before they prescribe stuff like that here. My puppy had a rare immune disorder and this clinic's "supportive" approach could have cost her extensive facial scarring and possibly her life. We went right away for a second opinion, and thankfully our puppy's treatment program (steroids) began to reverse her condition within 24 hours. We will continue to go to this clinic for routine stuff.
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10/9/12 |
1 |
1 |
1 |
1 |
She recommends doing things that have hurt my "baby dog". She is dishonest and orders expensive tests. She chats her clients who only love their pets. Be warned she will take advantage of you.
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10/1/12 |
1 |
3 |
3 |
1 |
I have been going to this clinic for years and the service is alright when your pet is healthy. However, my older cat recently became very sick and I allowed myself to get talked into a vet bill of over $1,000.00. Less than 2-weeks later my cat was failing drastically and when I called for an emergency appt for euthanasia they were more concerned with the schedule and charging an emergency fee than the welfare and suffering of my poor cat. They suggested I bring her in the next day. I did convince them to squeeze me in however my conversation with the administrative staff was so unpleasant I decided to go to another animal clinic. This was a huge disappoinment and I will never go back. At least the other animal clinics do not profess to be more than they are. The bottom line is it is all about the MONEY and convenience of the schedule. In other words this is a BUSINESS just like the others. Just because they profess to be "holistic" doesn't mean they care.
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8/27/12 |
5 |
5 |
5 |
5 |
I have researched and tried many homeopathic vets-- and they are not made equal!! Dr Kneebone is the best I have seen-she has improved the health of all 3 of our dogs- one has congestive heart failure and has not needed conventional drugs-- its been 3 years since her diagnosis and I take her to OVC every 6 months for a recheck- they can't believe her heart's improvement- all from diet and supplements. My other dogs was misdiagnosed with cushings disease by 6 vets all wanting him to go on chemo drugs and giving 2 y to live. I went to Kneebone and sent blood to USA and he does NOT have cushings its been 4 years and he's never looked better. Shall I go on??? As far as caring, when my dog had pancreatitis and was stressed from being in the kennel, they let me stay with him and keep him calm-- so to me- that goes above and beyond caring. I wouldn't go anywhere else.
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3/30/12 |
2 |
3 |
3 |
4 |
I saw Dr Kneebone with one cat who was dying: she was very caring and good with him. She did not agree on our decision not to euthanise and her attitude changed. When my other cat came down with violent vomit, Dr Sonia first looked at him and did not think to check him for pancreas although he was spewing bile. Dr K ordered US and came back with little treatment. When I got a 2nd opinion-with a totally different diagnose-Dr K became dismissive and offered no working solution for my animal. I stayed with her while working with another classical homeopath, but I got the cold shoulder. Very, very unprofessional: she could simply have embraced the new diagnosis and worked with me. Nobody has all the answers and a fresh pair of eyes can always add value. I spare no money on my animals and never refused any test she offered. The general staff was fantastic though, great with my stressed out cat.
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2/23/12 |
5 |
5 |
3 |
5 |
Took my 10 year old Golden there following surgery for oral cancer. The vet who did the surgery was pushing chemotherapy for an old dog and would not support my feeding raw meaty bones. Cindy went over him with a "fine tooth comb" took notes and then the teaching began. Everything I needed to confidently feed raw - which she assured me all her own pets were on. More than worth the first visit assessment fee. My Merlyn loved her! Overall a good experience, in spite of the more than an hour wait - due to an emergency who bumped my appointment time. Traditionally trained Vets who are also trained and certified in alternative medicines. The best options offered based on their decades of experience. Bonus!
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1/15/12 |
5 |
5 |
5 |
5 |
My dog will be turning 17 soon. He's been seeing Dr. Kneebone for most of those years. I've found her to be extremely knowledgeable and sensitive to my wishes ( no vacinations, heart worm, only treat with homeopathic remedies etc.) The tech and front desk staff have been terrific as well. I highly recommend this clinic.
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11/4/11 |
1 |
1 |
1 |
1 |
The front desk staff was very inconsiderate, rude and ignorant. I will never take my dog to this clinic again. They made multiple mistakes and offered no apologies. I don't want people without a caring bone in their body handling my dogs. The price isn't higher than what I am used to paying, but the value simply isn't there.
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9/5/11 |
5 |
4 |
4 |
4 |
Appreciate the non-traditional and long-term view of healthcare here. Dr McCutcheon used homeopathy to cure my first cat of a chronic sinus problem two other vets could do nothing for. Have not had any trouble with my current pets so we only visit every other year or so and get no guff from doctors or staff. Very impressed with Dr M's ability to calm all my pets.
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7/23/11 |
2 |
4 |
3 |
1 |
I went to Dr. McCutcheon for dietary advice as I have a 16 month old dog who has malabsorption problems on a raw diet. The first thing Dr. McCutcheon says upon seeing my dog is he has genetic problems! Really? So, he refers us to his Auricular Medicine person upstairs and her testing, his fee and the remedies cost me $525, Then we have to see him again in 3 weeks time for another $50, for him to ask us how we think he is doing and tells us to continue with the remedies. We went to our follow up appointment with the Auricular Medicine person and I was out another $400. In the end I was out $1,008 and hadn't sorted out my dog's issues at all. Don't waste your money at East York. There are better Holistic Vets out there!
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6/30/11 |
5 |
5 |
5 |
5 |
i am so grateful to have found my way to this wonderful clinic. dr kneebone has been a blessing and has helped my cat with kidney disease and bladder infections. i got sick and tired of the regular vets giving me one antibiotic after another which never got rid of the infection.and destroyed my cats immune system. week after week they had me come in for blood and urine tests and cultures.whic was so hard on my cat. natural antibiotics plus other homeopathic remedies have helped my cat and i do not have to go there every week. also the change to a natural organic raw diet showed big imporvments in both my cats. this switch in food from commercial garbage to healthy food does not happen over night. if you love your animals take the time to transition them onto healthy food and use natural medicine. i wish every dog and cat could come here. they care and know what they are doing i believe it is your animals best chance for good health.
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6/14/11 |
3 |
3 |
3 |
2 |
A TRUE holistic vet does not believe in vaccination. Here they have a needle in one hand and a remedy in the other. It takes a skilled classical homeopath to undo the damage from even one vaccine. You won't find one here.
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6/13/11 |
5 |
5 |
5 |
5 |
EYAC is the best animal clinic I have been to so far. I really agree with their holistic approach and appreciate the fact that they don't overload you with useless medications or vaccinations. The raw diet is recommended but not pushed. Overall a wonderful clinic with kind staff and very knowledgable veterinarians.
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3/19/11 |
5 |
5 |
4 |
4 |
I drive over 40km to get to this clinic. Dr. McC was very helpful with the homeopathic remedies for help with immune system when my previous dog got cancer - those remedies definitely lowered the effects of chemo. With current dog he had allergies. I had him tested and he was allergic to the very food I was giving him which was high quality! Dr. McC recommended raw food diet - my dog absolutely loves it! He cries when we are making his meals because he can't wait to eat it. Everyone comments on how shiny and glossy his coat is. Staff have always been helpful and pleasant. Titre testing is alternative to vaccine - it made sense to me because if dog has antibodies already, why does he need the vaccine. I liked their approach on this. They even send in your claim to insurance company if you have pet insurance. This is my personal opinion.
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3/8/11 |
5 |
4 |
5 |
5 |
Took my 13year old cat there after a traumatic experience at another clinic. Dr. Anya and Anne the assistant were so calm and soothing, and knew exactly how to handle a cat. The first meeting is one hour long, so they have time to watch your pet, and hear a thorough history. The Dr. suggested addressing his most critical needs first, with the least amount of stress. I am so grateful to have found this place. Their approach is gentle, calm and caring. They're concerned with the whole health of your cat, and not simply administering needles and pills without proper investigation. I would recommend this place 1000 times over. I am so happy to have found them - and so is my kitty.
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1/7/11 |
4 |
5 |
4 |
4 |
I did not like having to pay the 150 dollars for the first visit, however they are great vets and know their stuff. One of the vet techs is a little rough and they charge way too much for a nail clip (23 dollars!!!). With that said we did try raw food but cats hated it. They are working very hard to ensure that my cat gets over her ongoing and severe sinus issues, and she is doing great. Best clinic ever will never go anywhere else!
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9/21/10 |
5 |
5 |
3 |
4 |
They use a combination of homeopathic AND conventional treatments. I was just given conventional eye drops for my dog's conjunctivitis. They recommend raw food, but don't push it. Most annual vaccinations are unnecessary, and they don't push them here. They will do a titre to determine whether the immunity is still there. You don't save money, because these blood tests cost about the same as the vaccines, but your pet doesn't get unnecessary drugs in it's system.
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8/16/10 |
5 |
5 |
4 |
5 |
I have had 3 dogs cared for by Dr. Mc and Kneebone over the past 12 years and never have I felt that they are uncaring in any way. They have always been able to figure out the root of my dogs' illnesses and treated them successfully. The raw food diet can work miracles for some dogs and the only way you will understand this is to do the research and try it so you can see the tremendous benefits yourself. My tiny puppy has been eating raw since 5.5 weeks and he is healthy, strong and extremely cute and handsome. If you can keep an open mind and give your dog a chance at the possibility of living a healthier, longer, happier life then go to East York. If you are committed to relying on conventional mainstream medicine and want to vaccinate and use steroids and antibiotics to treat minor illnesses and are dissatisfied with the results, why not give this approach a try? As for prices they are well within the low-average range for vet care in Toronto.
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4/23/10 |
5 |
5 |
4 |
5 |
I have 3 dogs and 2 cats and drive over 36 kms from my home to visit this clinic, passing dozens of other veterinarians along the way. Drs. McCutcheon and Kneebone offer a unique practice that combines all the traditional therapies with a wide range of holistic modalities. I appreciate the support of species-appropriate feeding (note - anyone who thinks that such food can be found in a typical grocery store needs to read some labels!). Their vaccination protocol offers good protection to the pet and adheres to the most recent studies that indicate most animals are over-vaccinated, causing many health issues over the long term. The breeder of my oldest dog strongly urged me to do my research regarding vaccination and diet and to choose my veterinarian accordingly. My research led to a more natural of diet (raw) and reduction in the use of vaccines. I am extremely pleased with my experiences at East York and its caring, friendly, highly professional staff.
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3/17/10 |
5 |
5 |
5 |
4 |
We did quite a bit of research looking for a good holistic vets before choosing Dr. Paul McCutcheon. The clinic is nice and clean. The staff are very friendly and knowledgeable. This clinic is not for those who prefer conventional treatments for illness. We knew how we wanted to raise our dog and found a clinic that will support us in our holistic methods.
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12/18/09 |
5 |
5 |
5 |
5 |
I went to this clinic 18 years ago, and returned with my new dog. i did not want to go because they have a new starter fee i did not agree with, but i got over that for the sake of my dog. I waited in the waiting room for 10 minutes.They called all the other vet clinics i have been to, to order all records. They took down her complete history and asked about other pets in the house. they removed stitches from my dogs nose that other clinic was too squirmish to do. I found all the staff very friendly and thorough.I asked a million question which were all answered.i was told about the proper balance to maintain in my dogs diet and they told me what to put on my dogs nose to heal it from what the other clinic damaged. my dog was allowed to walk freely around the room and in the offices if she wanted to. they sell high grade food there also, and told me not to buy "dog" vitamins, but to get human grade ones once mine ran out. they did not push any of their products on me.love this place.
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9/10/09 |
5 |
5 |
3 |
4 |
This place is for people who take a long-term view of their animals. If you want a quick fix with medication, they will supply it but will reiterate that your animals health is based on what it eats. That is why they advocate the raw diet. Going there is not cheap but if you follow their advice by feeding raw food, your vet bills will be lower during your animal's life span.
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8/19/09 |
2 |
4 |
2 |
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Really pushes the homeopathic treatment- had to insist on anti-biotics despite being told the client has a choice over traditional or holistic care. Eventually had to change vets to get appropriate treatment and resolve health issue.
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12/12/08 |
3 |
4 |
3 |
4 |
This clinic is great for holistic care. They support raw feeding and limited vaccs. Both vets we've seen at this clinic have been very good with our pets, good with taking histories and diagnosis, and they don't push drugs or unneeded products on us. They respect our choices for our pets' health care. I wouldn't suggest this clinic to people who don't want to go beyond processed foods & mainstream vet medicine. The holistic approach -feeding real food and using medicines that heal rather than suppress - will let your pet experience optimal health, but it's not a quick fix and requires some self-education and awareness as well as veterinary guidance.
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3/27/08 |
1 |
4 |
2 |
1 |
Overpriced (note the fancy flat-screen video display in the waiting area) and rather rushed treatment; not a real sense of caring there. The older lady who runs the reception was quite rude when I wanted to return a bag of cat food that had the serial number of a tainted batch from the China scare a year ago.
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1/24/08 |
2 |
3 |
2 |
2 |
I went here and was unsatisfied, they are really pushy with the bones and raw food diet. They charge by the 15 minutes and the vet keepings talking and talking about the benefits of the food but then you get charged for it. They don't give real drugs even when warranted like antibotics for infection and instead give only hocus pocus hearbs and stuff. I mean there are some things that herbs are good for but when have an infection the animal needs antibotics. Also waited in small waiting room fro 30minutes. The aftercare instructions are very poor as well. I found not very informative or helpful.
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