| KEY |
Date |
|
|
|
M
o
n
e
t
a
r
y
V
a
l
u
e
|
Comments
|
|
|
8/7/18 |
4 |
5 |
5 |
1 |
They have always been friendly and willing to help on short notice but there is something that bothers me, I took my dog in and had an amazing experience with one of the vets on staff, I told her what I could afford and she stayed within my budget offering me over the counter and homeopathic solutions. I took my dog back in for a re assessment and got a different vet on staff and got a wildly different experience and pricing. One vet quoted me $60 for a procedure and the other vet quoted me $200 for the very same procedure it's fishy. I'm scared to go there because pricing is crazy depending on which vet you get.
|
|
|
|
5/22/18 |
1 |
1 |
1 |
1 |
overall been here for a coupl years no idea whywe kept going but each experience sucked, front desk is def the same as what everyone says she is rude, we bought a neck protection for my dog but 30mins later decided we didnt need it because it was expensive but the ladie insisted we cant but we were just there? my dog had a skin condition that they never resolved untill i brought my dog to hazeldean vet which they gave real meds that helped, spent a ton of money there and it was a waste youd think 13 appt for a rash would finally help instead they gave the same meds and overpriced everything and the vets are strange so is the facility, WOULD NOT RECOMMEND GOING, go to hazeldean vet beside toys r us its clean new and amazing staff and they have online booking and reminders etc
|
|
|
|
5/16/17 |
5 |
5 |
5 |
5 |
Dr. Smordin is amazing- very kind and takes the time to explain the options available
|
|
|
|
3/7/17 |
5 |
4 |
5 |
5 |
The staff at Bridlewood Animal Hospital are fantastic and Dr. Utting - vet for my 3 cats and 1 previous cat - outstanding. I couldn't ask for a more caring group.
|
|
|
|
10/13/15 |
5 |
5 |
5 |
5 |
I really enjoy coming to this vet, every time I come I never have to wait, the front staff is extremely friendly and talkative. The doctors are caring and work within my budget without making me feel like a bad owner. They never fail to fit me in last minute because they keep emergency spots open for their own clients (which is very nice)! every time I've been somewhere else I feel unwelcome and like I have no idea where my money is going but at this vet they really make sure to only charge the necessary and explain what testing is for. Highly recommend!
|
|
|
|
7/21/15 |
1 |
3 |
1 |
1 |
Every visit unfortunately has been a negative one. The woman at the front desk was unbelievably rude when I was paying the bill on our first visit. When my husband was there a few weeks later the woman at the desk was extremely rude to him as well. Shockingly rude. On the 3rd visit we received an actual print out of what the costs would be for treatment and compared to what my husband and I were told during the first visit the cost was more than DOUBLE the verbal quote. Prior to moving to Ontario we had experienced a much higher standard of veterinary services with kind reception staff.
|
|
|
|
6/14/15 |
5 |
5 |
5 |
4 |
I have used this clinic for 20 years and have only positive experiences to report. Dr. Utting and all vets are very caring. Recently had to euthanize our 18 year old dog. It was an unscheduled emergency. 3 staff stayed overtime and made a very difficult situation more bearable. Can't thank them enough.
|
|
|
|
6/9/15 |
4 |
3 |
4 |
1 |
The most expensive vet I ever been to. They never miss an opportunity to charge for even the smallest thing, and their overall prices are high as well. Although the facilities are adequate and the staff friendly, I have found another clinic with equal or better service and sensible prices.
|
|
|
|
5/28/15 |
1 |
1 |
1 |
1 |
I have had only one experience with this vet and it was a waste of my time. I phoned them yesterday in regards to bringing my pet in. I left a message with my name, phone number, and a bit of info about my furry little buddy, it's been 24 hours and still no call back. That, to me, seems uncaring. Needless to say I found another vet that seems to care more than this one, and the vet I had been going to. As I have not actually been to the facility, due to the lack of response on their end, I am simply giving a bad rating across the board.
|
|
|
|
3/4/15 |
5 |
4 |
5 |
3 |
Love all the staff here...everyone is super helpful and they do everything they possibly can within your budget. I wouldn't take my pets anywhere else. I was quite surprised to see the other people's comments but everyone is entitled to their own opinion!
|
|
|
|
2/17/15 |
1 |
2 |
2 |
1 |
Agree with others' posts about the desk staff. The 'lady' at the desk couldn't be bothered, and was less than helpful.
|
|
|
|
1/21/15 |
1 |
3 |
3 |
2 |
Girl at front desk was really rude and unprofessional.
|
|
|
|
1/2/15 |
3 |
5 |
5 |
3 |
I've been with them for years and I love the vets. A problem I've noticed recently is the most recent desk staff. I have multiple ageing pets and you'd think that a vet clinic would welcome my frequent visits and my money, but it's clear that the desk staff find me bothersome. I can't figure out if it's just the desk staff who are working to limit my visits, or if they have directions from the veterinarians themselves to be standoffish with me. It's made even picking up the phone to call the vet a really sour and stressful experience for me, because I know I'm going to encounter very passive resistance when I call. I'm still waiting for the vet to return a call to me from December 19...I sense that she never got the message. It breaks my heart to find myself at a point where I'm considering ending this relationship but I'm fairly certain that another area vet would happily take my money without rolling their eyes every time I walk in the door.
|
|
|
|
9/24/14 |
5 |
5 |
5 |
5 |
Wouldn't take my fur babies anywhere else. Have been going there for 7 years.
|
|
|
|
3/8/14 |
1 |
1 |
4 |
2 |
Front staff seemed unprofessional and were annoying to listen to chatting. Clinic seemed out dated and dirty. I too have found a better clinic close by. Don't waste $ u wouldn't have to pay elsewhere.
|
|
|
|
|
|
SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
|
|
2/13/14 |
4 |
2 |
4 |
1 |
The price is not worth it. I have found a better clinic. They also charge to have your file transfered while most of the other clinics will not charge you for that. In my opinion you can find a better clinic for less money.
|
|
|
|
|
|
SYSTEM: location changed from Ottawa, ON to Kanata, ON |
|
|
4/10/13 |
4 |
1 |
1 |
3 |
Bring your animals elsewhere for surgery. Horrible clinic, but hey friendly staff.
|
|
|
|
3/12/13 |
5 |
5 |
5 |
5 |
Been brining our fur kids here since they were babies
|
|
