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3/18/18 |
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Our beautiful 13 year old golden had a rash on the side of his face. We took him to see Dr Charach who diagnosed it as demodex and prescribed Ivomec to be given internally. We notified Dr Charach and his staff that our golden was also suffering from chronic pancreatitis which was under control with medication but other than that he was very healthy. We were reassured that Ivomec would not cause any problems related to his pancreatitis, that it was totally safe. After his first dosage our golden started to vomit, we called Dr Charach's office immediately and were told it had to be something else that caused the vomiting and to continue with the Ivomec. After a week of giving the Ivomec our golden was so sick that we stopped it. Before the month was over our golden was in so much pain we had to have him to sleep. He vomited daily after being given that first dosage of Ivomec. We believe the Ivomec killed our golden but when contacting Dr Charach, his response was "he was old".
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9/30/15 |
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10/20/14 |
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My cat has been suffering from allergies for the better part of two years. After trying everything with my vet, I decided to seek out a specialist. I called the clinic and the receptionist answered some questions about basic allergy testing. She told me that they did a skin test for $33 to rule out household allergies. Given that this was less expensive than the blood test my vet was offering, even with the expensive exam fee, I booked an appt. Though they asked for my regular vet info, they wrote down Cambie as Candy - and couldn't find it. The doctor had no idea about the 2 yrs history of this allergy, and spoke to me in a condescending, rude manner. The scale and exam room was covered in other animals' hair and fluids. When I expressed frustration with being given apparently wrong information over the phone, the doctor insinuated that I was making it up and said I shouldn't have trusted the receptionists due to a high turnover rate. Then he yelled "we're done here" and walked out.
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5/10/14 |
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I, too, began to worry about the care of our dog when I saw the grubby jacket the doctor wore-wore it for other visits as well-he treated us like idiots-even when we asked questions about treatment-he was all the worst stereotypes of a doctor-and he couldn't spell.We are afraid to discontinue care here-as it will be yet another start with someone else-The cost haven't too high and the staff were friendly enough but we have no confidence-
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3/27/14 |
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Worst most apathetic (supposed) animal-care facility EVER!! Aside from waiting 40min for my dog's initial consultation (without apology), overheard the doctor's advice to the owners of the dog before us. It was the same cookie-cutter speech I was given. They don't care about your pet, they are all about simply prescribing meds for a money grab. I was prescribed 4 different meds, one for my dog's ears (despite the test results being negative) and was told it was simply a preventative measure (as were 3 out of the 4 prescribed). To make matters worse, despite the second round of antibiotics prescribed, my dog's skin condition worsened. After a month of WAITING for test results, and contacting them 4 times without a reply or results, I went in to get an answer only to be met with rudeness and indifference. Turns out, the test results came in 1 day after our consultation and clearly stated that nothing needed to be prescribed- could have saved the $400. DO NOT GO THERE!!!
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9/28/13 |
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I brought my dog here after having a lot of issues with allergies. The doctor was incredibly dismissive of me, and didn't listen at all. I felt uncomfortable letting him take my dog in the back for tests. The whole clinic was covered in dog hair and there were two dogs there (presumably the staff's) which growled and got aggressive towards my dog and just kept walking in and out of the exam room. I left feeling taken advantage of, and having none of my dogs issues solved. This doctor doesn't even appear to like animals, don't make the same mistake I did. Stay away!
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3/8/13 |
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I saw this veterinarian hit and smack a cat that was bundled up in a towel because it was scared and defensive before he saw my dog. I was shocked and appalled. He was late for both of the appointments I made with him, it cost a fortune and he didn't solve any of my dogs issues. The clinic was always dirty with hair and dust everywhere. It was a total waste of money and I would advise everyone not to go.
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6/18/12 |
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I had a lot of anxiety about coming to the dermatologists, mostly because of the cost, but the receptionist assured me that it would be worth the investment, and it was. After four visits the issues we had with my Lab were almost completely resolved. The girl who works there is super helpful over the phone and very nice in person. After going to my vet multiple times with no results I was very pleased with the end result at the dermatologists. The one thing I was not happy with was that the veterinarian was usually running late by at least 10-15 minutes.
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5/28/12 |
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I few weeks ago, I called this clinic to try and set up a time to see the specialist. My timetable is very strict, thus, I can only bring my dog in at specific times. The receptionist was rude and inconsiderate over the phone. After several minutes, she told me to call their other clinic (Animal Dermatology Clinic in Richmond, B.C) and hung up on me. I was in disbelief that the doctor would hire someone so unprofessional. I was able to book a time to bring my dog in at the Richmond location, and the service I received was phenomenal. Compared to the receptionist at the Vancouver location, the girls at the other clinic are so much more polite. The doctor is also very nice and he answered all my questions. Bottom line, I will not go back to the Vancouver clinic because of the rude receptionist, but I will certainly bring my dog to see the doctor again in their Richmond clinic.
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