| KEY |
Date |
|
|
|
M
o
n
e
t
a
r
y
V
a
l
u
e
|
Comments
|
|
|
12/23/22 |
2 |
3 |
3 |
1 |
Left a good vet service for the price. Big mistake. I went back to the one I left, Glad they took me back
|
|
|
|
1/5/22 |
1 |
1 |
3 |
2 |
Likely related to cultural differences, vet comes across as rude and abrupt. He just repeats rather than listening to your questions. By second visit, we decided to switch. There are other reasonably priced services around. This review is based on routine care visits and not complex surgery. Hope this helps you find your best fit.
|
|
|
|
8/18/21 |
2 |
2 |
2 |
2 |
Stay away, support staff are OK BUT Dr's Sharma and Vandal are not properly assessing your beloved pets, have highly questionable practices, integrity, ethics and show lack of proper experience in areas of determining and/or performing intracardiac injection euthanasia CHECK THEIR REVIEWS FIRST our experiences here, haunt us even after our 2 losses over 2 years ago
|
|
|
|
9/8/20 |
1 |
1 |
1 |
1 |
Please do not go to this clinic, we have never been treated so poorly ! Embarrassed to have it in my neighbourhood!
|
|
|
|
2/2/18 |
1 |
3 |
3 |
2 |
Receptionists are lovely. Vets are not. Abrupt, rude, and difficult. Do not listen. Refuse to accept out of country vaccination records. Take your business elsewhere.
|
|
*
|
10/7/17 |
5 |
5 |
5 |
5 |
The Westheights hospital in Kitchner Ontario, is beyond amazing. The staff is really experienced and understands the needs of a dog. We own a large German Shepherd and the staff at this hospital knows exactly how to handle him. The prices are low as well, and the service is perfect as well. Highly recommend Westheights!
|
|
|
|
9/20/17 |
1 |
3 |
3 |
1 |
Vet is abrupt and borderline rude. Does not listen to your concerns. Does not appear to even like animals. Noted staff smoking immediately outside clinic and throwing butt on the ground I hope they wash their hands. Had people question me outside of clinic -saying that they know people that wouldn't consider taking their pet there. I won't be going back. Willing to drive further to receive appropriate service. Suggestions would include having the vet work on his professionalism, allow client to remain in room with pet during examination instead of taking to another room, Note even reception was sympathetic to my concerns. I am guessing she has heard complaints repeatedly.
|
|
|
|
5/30/17 |
1 |
4 |
3 |
1 |
Took a kitten I had just adopted for her first set of shots. The vet seemed like he'd never dealt with an animal before. Right away he took a flea comb out and told me she had fleas, after barely if actually touching her.. then he smoothed a bug on the table saying "see". He gave her the treatment without me confirming when everything I've seen that is topical is for 12weeks + . He tried to give her the vaccine but she jumped and he told me to back up and was very rough with the needle. She cried quite loudly. Obviously I paid for the flea treatment and the worm medication (suggested when fleas are found) as well, only to find out that she didn't and doesn't have fleas? Was I just scammed out of 40+$?! Seems like. Would NOT recommend!
|
|
*
|
8/9/15 |
5 |
5 |
5 |
5 |
There are not enough wonderful amazing things i can say about this clinic. Both Dr Sharma and Dr vandal have gone above and beyond for our family.They have helped us through emergencies, tragedies and reg appointments. Thier staff are wonderful and I have complete faith and trust In them. Though they have had a few staff that were less than desirable Michelle and the girls are amazing.both Dr did everything they could including bringing in an orthopaedic surgeon to help our injured chihuahua, to helping me cope they day she passed, I watched their hearts break the day we had to put our beloved Pomeranian to sleep after they had done everything they could to make him comfortable. They genuinely cared about our epileptic cat, yet were real with us that we may not be able to save her. They did and she is well today because of them. Not only are they great about pricing they are a great group of ppl,the Drs themselves have called us to check in and follow up, I will never use another cli
|
|
*
|
7/20/15 |
1 |
1 |
1 |
1 |
These are the points that were in a complaint letter that I wrote after my dog was spayed
1.surgical adhesive (ie. “skin glue”) instead of sutures. You may as well go to a spay/neuter clinic and save some money if that's the quality that you want.
2.We were told that the receptionist needed to “go to the back to put her e-collar on.” Based on this statement, I have to assume that my dog was left unattended in a run for hours with access to her incision site.
3. We had booked for surgery with one vet and were given a completely different veterinarian (that we had never met)
4. Open 7 days, yet a follow up call took 3 days to happen. Every clinic that I have worked for would have insisted on a follow up call the day after surgery.
I sincerely believe that my dogs spay was a rushed job, and that there was no concern for her well being.
|
|
*
|
5/21/15 |
5 |
5 |
5 |
5 |
We have been going to Westheights Vet Hospital for a number of years now with multiple pets. They have always provided us with up-to-date information on how to maintain our pets' health. They have been compassionate when we had to euthanize our beloved dog. They listened to us when we had information and researched to give us the best advice. Their prices are reasonable and they provide multi pet discounts. We like that there are 2 vets and they work well together as a team including great communication between the two of them which makes it easy to book with either vet. They are there 7 days a week for their clients and their pets. This is definitely a clinic we would recommend and we have.
|
|
*
|
3/4/15 |
5 |
5 |
5 |
5 |
We had our puppy spayed here and had her dew claws removed. The price was great, hours were great and service was great. They were on time, answered all our questions, gave us advice and explained all the choices thoroughly. The girls at the counter were friendly and knowledgeable and the place was perfectly clean. I would definitely recommend it. Reading the other reviews, one reviewer on 7/25/13 was obviously racist and should be removed, and the other seems like one of these people who think they know more than the vet! This place is good, we have no kids, the dog is like our child and if there were any issues I would list them. There were no issues, our pup had no complications, healed very quickly and we are fully satisfied.
|
|
*
|
1/15/15 |
1 |
2 |
2 |
1 |
I recently went to this establishment with a friend. I have to say I have never been so disappointed in my life. The receptionist was friendly yet not particularily helpful. There was a crisis involved with the visit and the responses from the "vet" was harsh and very cold. I have never ever experienced such callous disregard in responding to a crisis . Responsibility was brushed off, and blamed on her. I questioned the methods and alternatives and requested pain relief and was denied. I stated I am paying for it but was told no the creature does not need further sedation. I did not ask for sedation, I asked for pain relief. Took the creature to my vet who did what they could for this poor creature. I would be very very hesitant using this establishment actually I would never use this place. You get what you pay for and they are apparently the cheapest in the city. BE WARNED I found it to be more a out the money. I have never been there other then this time. Go elsewhere
|
|
*
|
10/14/14 |
5 |
5 |
5 |
5 |
Receptionist is always friendly and informative, doesn't make me feel uncomfortable/stupid for asking questions. Facilities are always clean. Dr. Sharma is very friendly and gentle with my two cats, I was very surprised to see them both behave while being examined despite one of them being rather shy when meeting new people! I usually book early morning weekend appointments and there is never any wait, we are always checked in promptly. Prices here are extremely reasonable, highly recommend this place!
|
|
*
|
3/22/14 |
5 |
5 |
5 |
5 |
I have 15 cats on a farm - some house cats and the rest are barn cats. I am so happy I found this clinic in 2013. I have had many vets - large animal and small. Westheights has been extremely helpful with the various emergencies or illnesses the cats have had. I have dealt with Dr. Vandal most of the time. He is very good with the cats and at explaining to me all the issues or concerns and alternatives for treatment. Both vets are very thorough. Dr. Vandal lets me know options and cost comparisons. Liquids vrs pills, etc. The clinic is open 7 days a week which is great for my busy schedule and the situations that come up. The staff try very hard to set appointments that work for me. Most of the cats are vaccinated and fixed now. The staff are very friendly and seem to really care about the pets. They know many of mine by name! They always call to follow-up on how they are doing. The office is clean and recently painted and updated. I feel their prices are very fair. Highly recommend.
|
|
*
|
2/25/14 |
1 |
1 |
2 |
2 |
|
|
*
|
1/25/14 |
5 |
4 |
5 |
5 |
Took my two kittens into get vaccinated and examined. Receptionist/Vet tech was very sweet and friendly. Dr. Sharma was also very good, handled my kittens just fine. My one cat hated getting examined but Dr. Sharma was very patient. My other cat loved the attention so had no problems. Definitely will go again!
|
|
*
|
1/2/14 |
1 |
1 |
3 |
3 |
I took my dog there for the first time, the vet was short with us, very rude, insisted that my very scared puppy needed to be restrained to be examined. When we told the vet that we had only just adopted him, he refused to listen and instead told us we didn't get him back on time for his second vaccine. He also insisted on taking the puppy to another room to vaccinate him away from us. When the puppy returned to us, the vet put him on the floor beside me, where my puppy ran in circles and continued to yelp. What had the vet done to him??? I would NEVER go back to this vet and I would highly recommend anyone else to find another vet who has more people skills. He didn't examine the dog, or take more than 5 minutes with us to discuss any concerns. The other staff was also very rude and short with us. Found this to be unacceptable!!! They seemed more interested in the other people sitting in the waiting room than us in the exam room. the off ice was very dirty!
|
|
|
|
10/2/13 |
5 |
5 |
5 |
5 |
I drive more than 5 kms to visit this clinic. Everyone who works at Westheights loves pets. This is one of the best clinics in Kitchener. Very compassionate and reasonably priced clinic.
|
|
*
|
9/23/13 |
1 |
2 |
3 |
1 |
This man shouldn't be allowed to deal with people, let alone animals.Was rude, insulting, almost demanded unnecessary procedures. Things that have nothing to do with the issue my dog was experiencing. Ignored the symptoms I told him about, rushing me like everything I said was ridiculous.My dog eats raw food and has very firm movements, there is no need for anal gland expelling, which he insisted thrice. It ended confrontational, with both of us all but yelling.Find a good pet store that focuses on health and they'll help more. Resist the temptation to go see him because he's open more hours than most. Better to go to emergency clinic.
|
|
|
|
9/16/13 |
5 |
5 |
5 |
5 |
My dear dog of 15 years had to be put down. The staff were so kind and understanding. The vet was very sensitive to the loss of our dear friend answering all our questions about the process, giving us time with our pet before and after, as well as consoling our family. The office even sent us a sympathy card in the mail. The staff was very friendly. The facility was clean and tidy. I would definitely take my future pets there. Such genuine caring people who really love animals and understand the special bond we have with our extended family.
|
|
|
|
|
|
SYSTEM: 2 negative duplicate or disallowed ratings automatically removed |
|
|
7/28/13 |
5 |
5 |
5 |
5 |
Took my Old furry friend to Westheights. Vet. Awesome experience, Doctor was Very caring and patient with my older dog, Took time to explain all steps he should take and did not force unnecessary tests and procedures. Nice, new office. Staff were wonderful. Got appt. same day. Very reasonable prices. I really think you'll love them.
|
|
*
|
7/25/13 |
1 |
1 |
1 |
1 |
Terrible experience, walked out before I would let the Indian start hacking away on my dogs stomach, terribly rude. Dirty office, could barely speak English and raised his voice at me telling me he would not give my dog his vaccinations with out surgery. Strongly recommend going to any Kitchener vet hospital other then the one located at Westheights and driftwood
|
|
|
|
6/10/13 |
5 |
5 |
5 |
5 |
The staff are very friendly. My dog was treated very nicely. All of my questions were answered and I was given clear instructions on taking care of him after his surgery.
|
|
*
|
6/5/13 |
1 |
1 |
1 |
1 |
Took dog in for a dental exam because of the discount. Waited half an hour for appointment, office was dirty. Unkempt technician I assumed was the receptionist complained to waiting customers about having to do receptionist duties. Vet said my dog required a full cleaning under sedation. He chuckled and smirked as if I were stupid when asking about the safety of the procedure. Bloodwork was done and the next day, both front legs were EXTREMELY bruised. Called to inquire and Vet denied the possibility this was caused by them-placed blame on me. Went back to my usual vet, who confirmed bruising from bloodwork, and whose dental exam showed a dental cleaning wasn't required in the first place. I will be sticking with my usual vet - I do NOT recommend Westheights. They have cheaper prices because they recommend unneccessary procedures and on top of this, they seriously hurt my dog. My dog has never had bruising whatsoever from any bloodwork or any procedure at my usual vet.
|
|
|
|
5/15/13 |
5 |
5 |
5 |
5 |
I took my 13 year old cat Princess to Westheights Veterinary Hospital on a recommendation from a friend and I am happy that I did. I found out that my cat has kidney disease and teeth issues. She has been successfully being treated for the kidney disease and has had oral surgery to remove some teeth. Doctors and her staff are amazing in their knowledge and compassionate care. The prices for their services are very reasonable. Overall wonderful experience.
|
|
|
|
|
|
SYSTEM: 2 negative duplicate or disallowed ratings automatically removed |
|
|
5/11/13 |
1 |
4 |
4 |
2 |
|
|
|
|
4/12/13 |
5 |
5 |
5 |
5 |
This was my first visit to westheights hospital. Everyone was very helpful and nice. My cat love them. Definitely going back in future.
|
|
|
|
4/6/13 |
5 |
5 |
5 |
5 |
Westheights Veterinary clinic is by far one of the best vets in KW. Their extended hours and dedicated staff saved our dog in an emergency situation. Dr Sharma came in on his day off to come and perform an emergency c section on our dog. He saved not only her life but her 4 pups. Thanks Westheights Veterinary Clinic!!!
|
|
|
|
4/1/13 |
5 |
5 |
5 |
5 |
This was my first visit, Molly got her vaccines. Very nice facility, the doctor and staff were amazing. I am very happy and satisfied with the services I got there. Moreover prices are very reasonable. I will highly recommend this clinic, certainly going back!!!!
|
|
|
|
3/21/13 |
1 |
1 |
1 |
1 |
Terrible!!!! Never again will I subject my self to that mind blowing stupidity who ever that girl is on desk is absolutely absent when talking or trying to answer simple questions to then find out she is actually a technician just blows my mind! I was picking my dog up from surgery and I was asking important questions about how to look after him (this was my first dog ever!) and she had the audacity to start txt messaging someone while talking to me! I do not accept that behaviors from my children why would I pay to be treated like that
|
|
|
|
2/25/13 |
5 |
5 |
5 |
5 |
I had my kittens vet checked and neutered there. The doctors/staff are very nice/professional. The prices is very competitive. I strong recommended this vet and will definitely come back.
|
|
|
|
1/17/13 |
5 |
5 |
5 |
5 |
We have been very happy with the care our dogs have received and the councel we have received.Dr Sharma has been excellent,other Dr too but cant remember his name.Office staff are friendly and accomodating.Great to have this clinic in my neighbourhood.
|
|
|
|
12/12/12 |
1 |
1 |
1 |
1 |
Great facility, Vet. was very knowledgeable and caring, replied all the questions, Gave all the options, did not force unnecessary testing, all the staff very caring, Highly recommended !!!!
|
|
|
|
12/4/12 |
1 |
3 |
3 |
4 |
Wow I have never met a man more unsuited for this line of work. Zero compassion, impossible to understand. Did not explain any course of treatment clearly and was very rough and insensitive with our pet. We have been warning people to stear clear!
|
|
|
|
11/30/12 |
5 |
5 |
5 |
5 |
Excellent, Finally Kitchener has a clinic that provide excellent care to the pets with very reasonable prices. They did tooth removal on my dog for $ 350 , other places quoted me from 1200-1500 !
|
|
|
|
11/19/12 |
3 |
3 |
3 |
2 |
If you want low cost veterinary medicine than this is the clinic for you. I prefer more personal touches and a warmer, friendlier environment. I was not happy the way my pet was treated. I will not return. You get what you pay for.
|
|
|
|
7/7/12 |
5 |
5 |
5 |
5 |
GREAT NEW CLINIC - Dr. Sharma is a wonderful doctor, reasonably priced with great service. Staff is friends and welcoming and wonderful facility. DEFINITELY going back. My kitten loves them
|
|
