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12/30/20 |
1 |
3 |
1 |
1 |
This place used to be the gold standard for vet care on Vancouver Island. But since the changeover of staff ( vet retiring) they have declined in care provided. All they care about now is money and getting out the door right at 5 o clock. They no longer provide After hours emergency care or monitored overnight care
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4/23/19 |
5 |
5 |
5 |
5 |
This clinic is great. They are professional, efficient and very pleasant. My dog swallowed a bone on a Saturday of a long weekend. I called the clinic and they took the time to talk to me and suggested I come in for a visit. When I got to the clinic they fit me in right away and took x-rays. I would certainly recommend this clinic.
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8/19/17 |
1 |
1 |
1 |
1 |
Any bad review on this place, believe every single one. ='(
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2/18/16 |
2 |
4 |
5 |
3 |
Since moving we have been using the services of the Mill Bay Clinic. On most occasions Dr Tomkins is our choice of Vet as she is more than capable with our large animals and equally adept with our other smaller pets. What we appreciate more though is not trying to up sell meds when other options are available, On the other hand we have experienced this with other members of the clinic. Dr Tomkins is very respectful of our animals and has shown such patience and kindness when we have had to make to difficult decision to put them down. Many thanks Clare
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6/2/15 |
3 |
5 |
5 |
5 |
Excellent facility. We've been lucky enough to have wonderful vets for all our dogs. For over 20 years now we've been using Dr. Chris Forbes. She has an excellent reputation and people come from all over the Island for her. She is truly among the best -friendly, knowledgeable, practical, not afraid to seek outside advice, excellent diagnostic skills, excellent surgical skills. Absolutely no complaints about Dr. Susan Stevenson when we've needed to see her. Not sure about the other vets. Prices tend to be less than in the city. Front desk staff are competent, just nowhere near as friendly as they used to be. That needs to be fixed.
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6/1/15 |
4 |
5 |
5 |
5 |
I had received a quote from another vet to have my chihuahua have his teeth cleaned and extracted for over $1250. Mill Bay estimated $650 for the whole procedure and the cost came out less. I then brought my other dog in for a check up and Dr Chris Forbs even took her in the back and did a minor cleaning on her teeth for the prioe of the check up. I also had to take a very old ill cat in when he wouldn't eat and they were very nice about having to put him down. All in all I think these guys are the best!!
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1/17/15 |
1 |
1 |
1 |
1 |
I have put off writing this review for almost two years as I really dislike writing poor reviews. I would like to state first that we had a good experience with the actual Veterinarian. I had my dog in to be neutered awhile back and we had asked to have his nails clipped as well while he was in. When he came out of surgery and got him into the car we were appalled. He was covered in feces, urine, and his white paws were covered in blood. When we called the vet to ask what had happend the assistant had said he panicked and tore his nails on the wire cage when he woke from the anesthetic. However, when we looked at his nails we found that they had cut all of them well past the quick and had bled considerably. It was distressing having him given back to us in that condition, and it was extremely careless on the assistants part. Although the Veterinarian there is very good we will never go back again.
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12/19/13 |
5 |
5 |
5 |
5 |
Our schnauzer, as many others, has teeth issues. We were forced to shop around after receiving a quote for $1900 for extracting 6 teeth at a vet in Langford. Mill Bay did the work for $555. A GREAT PRICE !!! The service was perfect, I dropped her off at 8:00am and picked her up at 6:00pm. The staff were excellent, zero waiting and the care for our pet, we felt was top notch. I'll continue to recommend these people.
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10/21/13 |
1 |
5 |
2 |
4 |
My staff rating is for the lack of friendliness from the front desk staff. This is the first and last interaction customers interact with. They lack genuine care; they need to make eye contact or perhaps just let you know they will be right with you; they ignore the customer at the desk; then as a customer you are left feeling you are a interruption to their 'real job.' I work with the public~ customer service and genuine care should be a given. I have previously (years actually) have taken our pets to Mill Bay Vet as it is local, the vets themselves are knowledgeable, friendly, helpful and caring. Clean and up to date facilities. However I am paying a customer and some engagement, and genuine care and enthusiasm at the front desk should be mandatory. This is unfortunately not a one time observation, not just one staff member at the desk, it seems contagious.I have put up with it in the past. Now with a new pet~ I have a approx a 10 year commitment and there are other Vets around.
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9/16/13 |
3 |
4 |
2 |
3 |
Recommend seeing Dr Stevenson over Forbes always. (Forbes has been been before the College). Also get copies of the medical records. These belong to you. Sometimes the comments relate more to the owners than the animals....and are often inappropriate. Forbes among others tends to push expensive and unnecessary pharmeceuticals.
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7/24/13 |
1 |
1 |
1 |
1 |
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3/26/13 |
1 |
3 |
1 |
1 |
I received a quote and booked an appt for a dog skin scraping. During our consultation the vet pointedly recommended additional and immediate blood testing. As a dedicated pet owner I had no hesitation in following the doctors advice. She told me the results would be back to me within 48 hrs. Over the next 2 days I heard nothing back. I called on the third day requesting the results. No call. Day 5 came and I called twice, both times assured by staff the vet would call me. She did not. Finally I left a very agitated message expressing my concern for my dog and request for feedback. The next morning the vet finally called, and without any apologies for the delay informed me further testing was required, and even a possible surgery. Discontent with the quality of service and verdict we went to the Duncan Animal Hospital. The new vet immediately said we were dealing with a staph infection. The appt and treatment cost me a third of mill bay's total charge, for no results and bad service.
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12/13/12 |
1 |
4 |
3 |
3 |
I took my standard poodle in for hip xrays and she woke up the next morning in severe pain. She was gone for a long time and now i know why. Another DVM examined her and discovered her right back foot had been crushed and there is an injection site on the same leg. My dog was severely injured but instead of telling me the obviously injected her with pain meds to hide the injury. Once those meds wore off she could not walk; it is day two and she is on pain meds but her foot is VERY swollen and some of the skin between her toes has been torn away. Accidents happen and yes i would have been upset if they told me but the way they handles this is completely unacceptable. Shame on you dr Forbes!
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11/13/12 |
1 |
2 |
2 |
1 |
Dr.Forbes is very good - but needs to look outside the box and be more open to alternative actions. Dr.Stevenson has been fantastic. If we are not able to see either of them we will not go. Our experiences with the other in house vets have been very poor & a waste of money. Poor dog handling skills as well as wrong diagnosis followed by pushing expensive meds.
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10/29/12 |
5 |
5 |
5 |
5 |
We have had many animals share our lives and so have had experience with many Vets over the years... none compare with Chris Forbes... she is truly amazing and we trust her and the Vets and staff at Mill Bay Vet absolutely!
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2/23/12 |
5 |
5 |
4 |
4 |
Plain and simple they are just the best and especially Dr Chris Forbes!
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12/18/11 |
5 |
5 |
4 |
5 |
Excellent care, both for our cats and dogs as well as our cattle and sheep.
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4/29/11 |
5 |
5 |
4 |
4 |
I have been with Mill Bay animal hospital for the past 20 years both with my cats and dog. Chris Forbes has done everything to help me with my animals, my dog in particular. If I came to her with any requests or questions she was always willing to look at it with an open mind. I would recommend Dr. Forbes to anyone who asks.
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3/30/11 |
5 |
5 |
5 |
5 |
Dr. Chris Forbes has litterly bent over backwards in helping me and my dog when we ran into difficulty because I was laid off - she saved my dogs life. The staff is fantastic, caring and extremely helpful. Every single one of them are tops in my book - and my dogs!!
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3/25/11 |
5 |
5 |
4 |
5 |
I worked for MBVH for 12 years and had all of my animals looked after by the vets there. Excellent veterinary care!
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3/15/11 |
5 |
5 |
5 |
4 |
the staff are wonderful and the Vets are incredible, we have received excellent care for all our dogs over the years
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3/26/09 |
5 |
5 |
5 |
5 |
Although I don't use this clinic for my small animals, I have used them for all our farm stock for some years now and am extremely pleased. In emergency situations someone has always arrived in less than 30 minutes. The large animal Vets are all skillful, knowledgable, willing to work WITH the owners, and generally show care and compassion when it is warranted. Couldn't ask more of any of them!
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3/26/09 |
4 |
5 |
4 |
4 |
I have been going to see Dr. Forbes for approx 20 years. I have found that she has instincts few vets have. She has treated all my cats and dogs over the years. I have a great relationship with the front end staff as well. I highly recommend Dr Forbes.
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2/16/08 |
5 |
5 |
5 |
5 |
Dr Chris Forbes is the best vet I every dealt with.
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