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11/7/19 |
5 |
5 |
5 |
5 |
My purebred Lagotto was sick from eating suet that the crows had knocked down. He was seen quickly and given the treatment he needed. An ear infection this summer was treated effectively and quickly. I was into the clinic for routine travel documents and was served very timely and completely by Dr. Jay, everything explained and left happy and satisfied. I am not a relative nor friend of the clinic staff.
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1/15/19 |
1 |
4 |
3 |
1 |
Absolutely horrible lack of respect for daring to ask how much certain procedures cost. I asked whether they do titering and was told I would have to discuss that with the vet during a $75.30 check up for my dog. I asked if, during the annual check-up, if there would be an additional cost for blood testing and was told AGAIN, "You will have to discuss this with the vet." Overpriced, have charged me for procedures that were not requested, and a dismal attitude towards me as a concerned pet owner. As a point of interest, I called my old vet on the mainland, who immediately gave me the info, precise charges, and all the info I had asked Chemainus for. His check-up rate is $42. Not impressed and moving elsewhere.
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4/29/16 |
1 |
1 |
1 |
1 |
I never made it in to see this vet clinic, as the receptionist was so rude, arrogant and so so clueless. Clueless to the point that I cancelled my appointment after thinking about for a couple hours. I decided to go elsewhere.I had to put a rating in the facilities, punctuality, and monetary value to get this to post, so I put the same rating as staff.
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10/7/13 |
2 |
4 |
2 |
3 |
I have used this vet clinic for the past 8 years for our Golden Retriever and was very happy with it!! Until recently, September 16, 2013 when I called and explained that my dog was non responsive and I needed to get him in quickly. The receptionist (Kelsey) asked me to explain what I meant by non-responsive, which I thought was pretty explanatory, and then told me they were booked solid and could not look at our dog. She told me to go Nanaimo... serious?! My dog wouldn't have even made the ride to Nanaimo. And why a 45 minute ride away?! I was not impressed with her at all. I was not impressed they had no emergency care, nor did they offer to squeeze him in or anything. Just passed the buck off to someone else. Well it turns out I found a BETTER animal clinic which I will use from now on... I will NOT return to Chemainus (whishc saddens me)Animal hospital. Our dog Bill did pass away and the staff at Mt. Prevost Animal Clinic were amazing! Held my hand through the whole proces
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7/13/13 |
5 |
5 |
5 |
5 |
Dr. Pollock has treated all our dogs (5 so far) and foster dogs(6 in total) as well. Just lately he has repaired a severe injuries from an accident one of our dogs had - did an exceptional job, saved us from reconstructive surgery. We have referred 2 friends who have had unresolved dog issues, one an eye problem, the other undiagnosed symptoms. Both were resolved and continue at this clinic. For one, I know he spent a weekend researching possibilities.He is one of the few vets who listens to us without doing the "I'm the vet and know best attitude." But when the crunch comes as it recently did, we knew our girl was in the best possible hands. She's doing well thanks to Dr. Pollock. His staff is also friendly, knowledgeable, and very good with animals even when animals are less than co-operative. We highly recommend this clinic. They care - this is a vet who volunteers at community functions, rescues downed eagles, and takes in a stray we found when we could not. Exceptional.
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1/30/13 |
5 |
5 |
5 |
5 |
I have told a few friends about this vet and they report the same gratitude that experience every time I go there. They greatly improved the comfort of my old Girl's last few years, and my two new rescues get treated just as well. I have actually not spoken with anyone who did not feel the same way.
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6/27/11 |
1 |
1 |
1 |
1 |
We, being new owners of a rescued dog needed to see a vet. When we called we were told since we weren`t currently clients of theirs, they didn`t want our business and were told to go elsewhere. I will never use them and have been telling all our friends of our experience.
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2/16/08 |
5 |
5 |
4 |
5 |
They have saved my dogs life more than once. The vets take the time to explaine everything to you, There is no rushing your out the door until everyting is explained.
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