| KEY |
Date |
|
|
|
M
o
n
e
t
a
r
y
V
a
l
u
e
|
Comments
|
|
|
8/5/23 |
1 |
5 |
5 |
1 |
what a nightmare experience this place was. We took our dog here for a second opinion as he kept passing out and on the way in he had an episode. Dr Wood said no point in an ultrasound he had chf and that he may have a year to live. He said he may just have an attack and not wake up.he suggested if we wanted to know more we could do a 24 hr monitor and said it was $600. we called on fri am and gave $100 deposit for them to book it the following monday. I wanted to confirm the price and the girl said it was $680... so I asked her to pls make sure and get back to us. At the end of the day, they called to say it was $1200 ...double what we'd been told. The lady on the phone said "your dog is really sick and he has the worst heart murmur.... " (he has a stage 5 heart murmur at this point. I advised her that they went up to a stage 6. "A stage 6 is dead!" she said.
Long story short, we ended up booking through a cardiologist vet for the same price with ekg, ultra sound of heart (dr woo
|
|
|
|
4/7/20 |
5 |
5 |
5 |
4 |
Very happy with the service I received. These are skilled technicians and veterinarians. Pleased to have brought my pet here.
|
|
|
|
2/28/17 |
4 |
5 |
3 |
5 |
I find this clinic to be extremely busy, which makes it difficult for the staff to be more personable with the customers and pets. So far all the Vets we have seen are very good with explaining in detail what the pets condition is, options for diagnosis and treatment in a manner that does not seem pushy. In our first visit we notified them that our cat would not cooperate for a blood draw without me holding him. They did not believe me and said their tech are highly qualified and could handle it. They tried for 25 minutes before asking me to come back the next day to try again, but with me holding him. I'm happy that they have since marked in his file that I must be present for all treatments and tests. I am very pleased with the quality of care.
|
|
|
|
8/8/16 |
5 |
5 |
5 |
5 |
I love the staff they are super friendly and helpful
|
|
*
|
1/21/15 |
1 |
4 |
3 |
1 |
Been a client 14 years,but will never go back.Been treating my 14 year old cat for severe skin condition on her back.I have done blood tests,special diet,medications,etc her skin is raw,pulling out her fur,constant bacterial infections.No treatment has worked.Every 3 weeks she has to go for antibiotic and cortisone shots.Finally put her on $70 a month pills,that didn't work so over a year of this and over $1000 spent with no results I made a difficult decision to euthanize her because she was suffering and had no quality of life,medications were making her ill.I called to make an appt and was told vet will not euthanize over a skin condition I should bring her in and up the med dosage which will then costover $100 a month.I told them I can't afford anymore it's not working and she is suffering.They told me to drop her at a cat shelter to get the care she needs.I have never been so offended to insinuate I am not caring for my cat.I am totally disgusted with the suggestion and attitude.
|
|
*
|
10/1/14 |
3 |
2 |
2 |
3 |
Whatever you do avoid Dr. Hannah Weitzenfeld aka the gouger! She does not care about your pets well being she is only concerned with taking your money and as much as possible! Our dog is diabetic and whenever we see her for any given reason she finds a way to sneak in some unreasonable service or high priced medication. She took one look at our dog when we were there for a eye infection and decided he should have some bumps on his legs also addressed. She had her lacky give us a quote of the cheaper option of $1500 or the more invasive procedure for $3000, neither of which were necessary. He is 14 years old and if he dies from a little bump on his leg suspected of being cancer then so be it, he's had a great life and we are keeping him happy and managing his diabetes. On our last visit she tried saying that his cataracts have gotten worse and he's down by 2kg and looking very skinny, when the other vets say he could spare to lose a few lbs. Dr. Wheaton and Dr. McDonald are great though
|
|
*
|
1/7/14 |
2 |
4 |
2 |
1 |
This is the second time we have taken our cat there. The first time it was 400$ and there was no change or healing in my cat. The second time, (different vet - different reason) she questioned us and the x-rays saying we needed to have them done. How come the vet isn't checking our pets file, reviewing her case, ensuring prior treatments and medication. The receptionists need some professional development on customer service and how to greet new people coming in for their services. I am not sure how much this treatment is going to cost and quite frankly I don't really care. Our cat is part of our family. But when your pet goes in for a urine sample but can't produce any because she has an infection, why in gods name would you charge people for an overnight stay when they are still requiring treatment and testing the following day. Sorry for the rant. Thanks.
|
|
*
|
12/12/13 |
1 |
1 |
1 |
1 |
I have been here on three different occasions and would rather pay an emerg fee than go Back! First time I had to have my chinchilla put down the vet was trying to find a vein in her leg (chinchillas need an injection to the heart) he finally pulled out a text book for reference I couldn't believe it! The second time I had to take my Dobbie in for stitches. They insisted it was an old wound and he would have to have to ended cut away. They then said he had to spend the night incase of problems coming out of the anesthesia but they were closing and going home in 15 minutes I had to fight with them to get my dog out. The final straw was when I took my other Dobbie in. he was lethargic and had a temp they told me his red blood cell count was only 21 and that he had a blood disorder and would be dead within 24hrs. Turns out he had been stung by a bee & they hadn't had their machine serviced. My dog came out of there with all kinds of aggression issues and a $4000 vet bill
|
|
*
|
12/24/11 |
1 |
3 |
1 |
1 |
Avoid whenever possible!!!! I have a diabetic cat. Her levels were great, but the clinic requires regular blood work to ensure this. I've been told that once every 6 months is reasonable to check this. This clinic insists on doing the blood work monthly - even when the tests come back telling me that no change is required in her insulin levels. The vet won't come out and speak to me about this, but instead tells the rather rude clerk at the front, who doesn't know why they decision is made. On top of this, the vets seem uncaring, and seriously overbook themselves so that you're always waiting well past your scheduled appointment time. I would encourage anyone who has a bad experience here to file a formal complaint with the BC Vet Medical Association. I know I will!
|
|
*
|
11/6/11 |
5 |
5 |
5 |
5 |
I have taken all my pets to the Langley Animal Clinic and have always had exceptional service! The front staff and all of the vets are very friendly and personable. I recommend this clinic to everyone!
|
|
*
|
9/15/11 |
1 |
1 |
1 |
1 |
We took my old beloved dog in to be euthanized-she was a large breed. Staff offered no help in carrying her in. Staff left the scale out in the middle of the floor and my spouse tripped with the dog injuring himself and traumatizing customers. They messed up my request for private cremation & while they fixed their errors, I had to say goodbye over & over again 3x. I wanted to stay in the room but Dr. Wood advised me not to - I regret that decision still. I called Dr. Wood to follow-up - he refused to speak to me on the phone. I set up an appt with him and he had staff call me that morning to cancel my appt citing he's a vet not a counsellor. I asked them to put cautionary tape around the scale & make sure it stays against the wall. When I went in 2 weeks later to pick up her ashes, the scale was in the middle of the floor again & no high-vis tape was present. The owner assured me they would spend the $4 to tape the area but they didn't. So upset even a year later - don't go there!
|
|
*
|
7/25/11 |
5 |
5 |
5 |
4 |
I would go back to this vet again. The front staff were very friendly and the vet I saw was wonderful. Im going to continue to bring my rabbits here in the future.
|
|
|
|
3/15/11 |
2 |
2 |
1 |
1 |
We took our puppy in to get Nuetered,a week later he is dead from infection.Don't take your dog here.
|
|
|
|
12/6/10 |
5 |
5 |
5 |
5 |
I have taken my dog here to get a large lump removed.. I was quoted a very reasonable rate and they added the blood work and testing, free followup/check up, stitch removal, removed a second lump we found all within the same price. The staff was all very gentle with alley and complimented her constantly on what a good girl she was. They gave us medication to be used and gave specific instructins on it.. Over all I just found that my experience here was amazing! They did a really good job and were prompt on giving us our test results on not only the lump but the bloodwork as well.
|
|
|
|
11/15/10 |
3 |
5 |
4 |
4 |
I have brought my 1 kitten there for shots because there prices are cheap and my other cat i brought in because she was paralyed from the waist down. They stuck to the basics in figuring out her problem which was a blood clot and there was no fixing her. They could of ran more tests but the best was to put her down. They gave me time with my 16 yr old girl and was grateful for there patience. I would recommend if you are wanting a good value in a vet. The staff arent too great but the vets seem to be/
|
|
|
|
11/9/10 |
5 |
5 |
5 |
5 |
My dog has been going to the Langley Animal Clinic for 2.5 years now and more than the average dog.. They always look out for her best interest! I've never met such nice, carng people
|
|
|
|
3/24/10 |
1 |
1 |
1 |
1 |
I had terrible experiences at this clinic-my cat started off with a simple bladder infection but under their care ended up almost dying; the wife of the husband wife team has a disrespecting attitude toward clients; one doctor who was on call berated us for interrupting his dinner with an emergency,when our pet was attacked by another animal and required sutures;some of the office staff are very rude and then immaturely run to the vets/owners compaining about the customers; some of the office staff are disrespectful to customers, publicly critisizing them (the rest of us don't want to overhear that); one veterinarian yelled at us for coming to an appointment at a different time when our appointment time had actually been changed and then instead of appologizing, complained to us about the lack of communication the staff (her co-workers) have there. There is a serious lack of professionalism here due to inadequate guidance/expectations by the owners. There is also a serious lack of good
|
|
|
|
2/15/10 |
3 |
5 |
3 |
5 |
vets are good epecially Dr. Wood, front staff not so much, they are not attentive, efficient or accurate.
|
|
|
|
8/19/09 |
5 |
5 |
5 |
4 |
I have been taking my cats here for the past year and a half, and can't say enough about the caring staff and vets, in particular Drs. Nick and Jeanette Wood. They have always taken the time to give my cats a thorough examination and explain any procedures or concerns. In my opinion they are very caring, conscientious and knowledgeable. I would not hesitate to recommend them.
|
|
|
|
3/2/09 |
1 |
3 |
2 |
1 |
Warning! They'll try to appeal to your worries and love for your animal to get more money! I unfortunately brought my two dogs here when I couldn't see my normal vet. The dogs had been sick over the past few days - I figured it was something they ate but wanted to get a quick check up, and maybe something for their stomachs. The "doctor" on shift that evening asked me the sames questions a few times, never really seeming to pay attention. He then sent them for x-rays as I waited, each proving inconclusive. He said he thought he saw evidence of a string in one of my dog's intestines...then started talking about how I must love them very much, and how I'd never want to see something bad happen to them, a suggested that I take them in the next day for a barium x-ray and, if that didn't yield results, exploratory surgery ASAP! I paid for x-ray and decided instead to monitor my dogs - sure enough, the got better shortly. What good vet suggests exploratory surgery after 2 days of sickness?
|
|
|
|
6/25/08 |
1 |
1 |
1 |
1 |
Had a terrible experience with my pet going in for a simple neutering . He was healthy and only 9 months old. He was urinating blood after so I took him back after urine dialisis and x - rays they stated he had crystals in his urine. He was on antibiotics for 3 weeks. Following more x-rays etc. I was passed on from vet to vet. They put him on a special food so when I went to refill this food I was standing in line at their counter when a woman yelled from across the counter to say oh does your dog have crystals in his urine too? Than the woman in from of my says oh they said my cat has crystals in his urine. So I believe they snipped something by accident and just tried covering it up . I will never go back .
|
|
|
|
2/16/08 |
1 |
4 |
1 |
1 |
I had the misfortune of using the Langley Animal Clinic when my usual vet was unavailable. My dog was extremely lethargic and had pale gums. The vet I saw at LAC was indifferent, and seemed to take my concern for my dog's condition very lightly, as if I was over-reacting. On my insistence, blood work was done and it turned out the dog had immune-mediated anemia. It took nearly 24 hours and several phone calls to get the blood results, and by that point the dog's condition had deteriorated significantly; she died that night. Had the problem been recognized sooner and treatment started immediately, she still might not have made it but her chances would have been better. I was very unimpressed with the attitude of the veterinarian and the slow service.
|
|
