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8/19/23 |
5 |
5 |
5 |
5 |
Dr. William is the best vet! We love him! His staff is also wonderful!
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5/19/17 |
1 |
1 |
1 |
1 |
Never come here, we filed a suit with the regulatory board in Guelph and they were found guilty of malpractice. We had went here as a temporary vet until we found one we looked and it was the biggest mistake for our cat! My opinion is that they killed him with doing the a botched surgery that lead to his decline in health and a second surgery without looking at the bloodwork. Not to mention all the following: poor communications, long wait times, lack of compassion etc. Even after they were found guilty they never called to apologize. I tried calling a few times to speak to someone about the disciplinary results and the owner never calls back. This speaks volumes to their accountability, and reliability. They don't care about your pets or you is the bottom line. No one should bring their pets here. I'm not surprised with the other reviews. Lots of the vets are fresh out of school- amateurs. I wish I made a review sooner than waiting a few years. Hopefully this saves more lives.
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4/20/17 |
1 |
5 |
5 |
5 |
My dog frequents the Burlington location as he has a lot of allergies and problems. The only good thing about Beattie is the price and the new Burlington facility is nice. Plus I don't usually wait more than a couple minutes to be seen. Besides that, the reception staff are rude and don't seem to care. My dog gets a Vet diet that has to be ordered through them and I am constantly calling to see if it had arrived yet - I can wait up to a week after they say the food should arrive and they just don't call me. I have to call to see if its there. Same goes for refilling his pills. I had an allergy test done for my dog and again they didn't call me with the results so 2 weeks later I called and one vet said he has no allergies. That didn't make sense to me as he has been on allergy medication all his life so I called my usual vet at the office and he said hes allergic to everything. Like WHAT!? Anyways, don't go here if your animal has any illnesses. Regular checkups and shots are good.
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10/25/15 |
1 |
1 |
1 |
1 |
I am rating the Burlington Beattie Vet Clinic on Appleby Line. They are the worst in customer service I have ever experienced. They were quick to book my dog for surgery, but then cancelled on the day of, due to overbooking. They booked her again and tried to cancel AGAIN, but I refused due to her fasting all day. They completed her surgery and I picked her up at midnight!! I then took her back for a follow up, as she had some complications. and they billed me for the follow up stating that it was 5 weeks later. She has very noisy breathing now and has pain in her neck, due to the tube they used during surgery. When I questioned the charge, Laura H. (so-called manager) became rude, loud and extremely unprofessional. I will never go back and if you love your pet, DO NOT GO THERE!!! If this is how you treat people, you will be out of business in no time...I HOPE!!
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12/4/14 |
5 |
5 |
5 |
5 |
Excellent service, kind staff, and great prices. I shopped around for my Javanese purebred cat when he needed surgery and found that the prices were the lowest in the area. Low prices didn't mean inferior service though as the staff were knowledgeable and caring. Thanks! Highly recommended!
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10/1/14 |
1 |
3 |
1 |
1 |
I took my dog to the Beatties because he had been coughing, after waiting half an hour in the waiting room to be entered into a exam room, where I then proceeded to wait another 45 minutes to be seen by a doctor. Right off the bat the doctor said my dog probably had kennel cough, I then tried to explain to him that my dog was vaccinated against it and has been every year for his whole life (I also brought the records to prove it) He then proceeded to tell me that my dog just had the booster, so he was still at risk. I then had to explain to his again that my dog wasn't vaccinated at Beatties he was vaccinated else where so no he did not need a booster, and whoever put it in the system that way was mistaken ( again, I had the records to prove he was up to date) For whatever reason the doctor could not understand this, as if the thought of another clinic doing vaccines was crazy. I ended up leaving unhappy and with nothing resolved. I took my dog to another clinic, and everything was ok
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9/28/14 |
1 |
3 |
2 |
2 |
The front staff were unfriendly. I was not impressed. They were like robots The veterinarian, Dr. Steven Hotten was I thought odd, rude and I felt he did not know what he was doing. Even though my Yorkshire terrier had a temperature &a dental infection all he was concerned about is expensive blood work and didn't explain what was going on. I said to him she's got a fever & obviously needs an antibiotic. He does not believe in antibiotics. He believes that a dog should build up their immune system and get stronger. I could see this if my dog has always been on antibiotics but she is almost 7 and I believe she has been on antibiotics twice in her life once when she was spayed and another time when she had a UTI . Dr. Hotten asked me to take a urine sample. 5 pounds impossible because urine will touch the outside of her urethra and will mess up the resultsI I will never go back there. Even though the office was clean, it's new. I have a vet but she was closed as it was a Saturday. People
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8/26/14 |
1 |
5 |
1 |
1 |
Had the worset experience in that place with my pet treated by different unknowledgable vets and very rude staff . I will never go back again to this clinic and i don't recommend it to anyone.
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8/11/14 |
5 |
5 |
5 |
4 |
One weekend my dog wasnt herself. On saturday I called my vet and got some advice and was told if she got worse to
bring her to a vet. She ended up getting worse the next day. It went downhill so quickly and she wasnt able to hold her head up. I gave Beatties a call and told them her symptoms. We were able to bring her in right away, and as soon as they saw how bad she was, they took her into the back right away. A while later they came out and gave us
rundown. She was on her death bed and they saved her life!
She stayed the night and was diagnosed with Addisons disease. A few months later she was having a bit of trouble and I called them for advice. She ended up getting worse, so we ended up brining her in the middle of the night and they did some testing (she was having a mini addisonian crisis). The staff here is wonderful. Very knowledgable and friendly. I would recommend this vet to anyone!
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12/1/13 |
5 |
5 |
5 |
5 |
I had to take my kittens in for help after infections from a spay at another vet. At midnight, there were multiple staff members here. They all introduced themselves and were so friendly. The facility is so clean and organized! They took their time answering questions and providing information, and gave me multiple options for treatment that I could choose, weighing the pros and cons of each. They were great, I will never go anywhere else. My cats are so much better, and I am so much more at ease because of their knowledge and consideration teaching me about what was going on. I am greatly impressed.
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11/9/13 |
1 |
4 |
3 |
5 |
Loved the techs and vets, but will never go back thanks to the amazingly rude and cold red head working the front counter. She was way more interested in her cell phone than our injured cat. Never again...
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9/23/13 |
1 |
3 |
1 |
3 |
I went there to buy a bag a food for my dog (it was my first time there) and waited in the food area near a desk with a computer for 10-15 min waiting for someone to help me. Finally got tired and ask the ladies at the front desk, they got my food any proceeded to bill me out. I ask if anyone was working in the food area and they told me no that just a desk for inventory and how it is so funny how many people just stand there any wait. (which is what i had just done). I found them to be very rude and immature and felt uncomfortable because they were making fun of me in a way. I would never go back!
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