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Comments
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12/29/24 |
5 |
5 |
5 |
5 |
Yesterday I had to put my beloved cat to sleep. Dr. Brown and her staff were amazingly kind, compassionate and caring. Dr Brown took the time to explain my poor cat’s medical condition and to give her expert advice on the outcome. It was probably one of the worst days in my life but it was comforting to know that Smudge, my cat, received the best treatment ever. If I ever need a vet’s services in the future, I shall definitely return to the Rossland Animal Hospital and will recommend them to my animal loving friends.
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9/22/24 |
5 |
5 |
5 |
5 |
Dr. Sutton and everyone at the Rossland Animal Hospital is amazing. They have always given my dog the best care and treatment. Dr. Sutton goes above and beyond to treat and help navigate difficult health issues. You and your pet are treated with respect and compassion 100% of the time. You can tell that everyone truly cares about the health and needs of your pets. I have never had any complaints. I am very happy with having them as my vet and I would strongly recommend.
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6/6/24 |
5 |
5 |
5 |
5 |
We are so happy with Dr. Sutton and the technicians at Rossland as well as all of the staff. The ladies that answer phones and book appointments are fabulous and friendly and professional. We drive 45 mins each way to take our pets to Dr. Sutton and she is so knowledgeable and kind, you can tell she loves animals. She has really taken good care of our pets.
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1/29/24 |
5 |
5 |
5 |
5 |
Every vet we've encountered at this clinic has been kind, compassionate and honest. They have never pushed services that are unnecessary, so I trust in their advice knowing it is in the best interest of my dog. I recently had an emergency with my dog on a Sunday afternoon and they had her booked in at 9am the following day. Great customer service and even better animal care! I would highly recommend this clinic.
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11/16/23 |
5 |
5 |
5 |
5 |
This clinic is FANTASTIC! The staff truly cares about all animals the number of times I see them helping animals in need with no reward is heart warming. I see some reviews here saying that they don't care well I say they are 120% not true. Dr. Brown and her staff are the kindest souls that ALWAYS put the animals safety first. And I am extremely grateful to have them to take care of my fur babies.
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1/18/23 |
5 |
5 |
5 |
4 |
We are out of touch with costs associated with owning a pet so I can’t really comment on the monetary value. However, we have found the vets and staff to be very caring and genuinely concerned for our dog’s wellbeing and our comfort with treatment plans and costs. They are very understanding when we have expressed our financial restrictions and given us affordability options. They are very professional and the vets take their time with us with our appointments. Louie loves all the staff (unless he’s getting a shot then he needs more treats and they happily oblige).
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7/27/22 |
5 |
5 |
5 |
5 |
Fast and Professional and provide service at a good price. It's only been 6 months but I think we can tell at this point that they're the right choice.
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11/10/21 |
5 |
5 |
5 |
5 |
They really care about my pet cat . I receive excellent advice about his care and they fit him when he has a problem . Dr Brown and her associates always take the time to explain things throughly .
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*
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3/10/21 |
5 |
5 |
4 |
5 |
This is an excellent veterinary clinic. They have always made time for my pets when they needed to be seen ASAP. Dr. Kristen Brown always exceeds expectations; she is knowledgeable, thorough and honest. I have been to several vets and this is by far my favourite. The prices aren’t outrageous, either! The wait times can be a bit long sometimes but it’s worth it.
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3/4/21 |
4 |
5 |
5 |
5 |
I've never actually been into the clinic, due to covid, so I'm limited. I trust the reviews, though, and since my two cats are 18 now it's good to know that they can be at home at the end.
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11/16/20 |
5 |
5 |
5 |
5 |
Annual checkup for our small dog. Clear instructions followed for Covid-19 protocol procedures. All friendly and helpful personnel! B&N
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8/6/20 |
5 |
5 |
5 |
5 |
My dogs Remington & Ruger love the wonderful people at Rossland Animal Hospital!! They are very kind and caring, not to mention extremely capable!! They have helped with everything from yearly vaccinations and check-ups to major leg surgery and surgical dentistry. Thank you for taking such good care of my boys.
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4/18/20 |
5 |
5 |
5 |
5 |
Dr. Brown and her staff showed great support and empathy when it came time to put our cat Nala to sleep. I highly recommend this clinic to every pet owner.
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11/22/19 |
5 |
5 |
5 |
5 |
Would not trust our Beanie with anyone else. Dr. Brown and Dr. Rowland plus all the staff have always been very accommodating, welcoming and extremely affectionate with our little retired racer. When she see's us up pull up to the vet clinic, she makes a bee line from the car to the door whe wagging her tail like crazy ?? Thank you to everyone at Rossland Animal Hospital for taking such excellent care of our Beanie baby
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8/5/19 |
5 |
5 |
5 |
5 |
We are entirely grateful for the care provided by Dr Rowland and Dr Brown in our kitties' lives. We love this clinic for its low-pressure environment. The vets give you their diagnosis, along with numerous options to address the animal's needs. You're given time to think about the approach that works best for your beloved pet, you, and your budget. We particularly liked their approach to dealing with a pet that had multiple issues to address. The problems were triaged so we tackled the most serious item first, let our cat recover, and then moved on to less urgent issues. We've had other vets insist on ordering up a smorgasbord of lab work, scans, procedures, etc to try to tackle everything at once, which can be unnecessarily stressful on our pets. The follow-up calls (lab results, etc) were very detailed - we appreciated that. The staff members are super courteous and organized, and obvious animal lovers.
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7/19/19 |
5 |
5 |
5 |
5 |
We have been coming to Dr. Brown for about 5 years. She cares for our dog and 2 cats. She provides excellent, pragmatic care. We especially value her willingness to come to our home as we have two challenging animals. I would not hesitate to recommend Dr. Brown's clinic.
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*
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12/29/18 |
5 |
5 |
5 |
5 |
I brought my dog to this clinic after my previous vet misdiagnosed my dog's eye injury and prescribed her something that could have really damaged her eye. Dr. Brown was very thorough and made sure I understood all the steps we were taking throughout the whole process. When the treatment didn't work, she recommended me to a fantastic eye specialist in Toronto. The staff at Rossland even called me to see how my dog was doing after her surgery at another clinic! That's above and beyond care. I then brought her in for some hot spots around the neck due to having to wear a cone for 3 months because of her eye injury and Dr. Brown gave me a couple of options and explained the pros and cons of each. The care animals get here is fantastic. My dog is also generally not comfortable with strangers but she stays perfectly calm with Dr. Brown. I will never bring any of my animals to any other clinic again.
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11/13/18 |
3 |
3 |
3 |
1 |
Our little Morkie was brought in for a basic nail clipping. $22 for a 2 minute job plus had to fill out forms before the work was done. I am not impressed. A number of groomers in the area will do the same for $5 cash. This is a classic example of the greed factor that is prevalent in our society. I won't go back.
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8/20/18 |
5 |
5 |
5 |
5 |
Dr. Brown and her team are very compassionate, professional, knowledgeable, friendly and helpful. They will not advise you to do or buy something for your pet that they don't think is absolutely necessary for the wellbeing of your pet I have been with this clinic since it opened, have always felt very comfortable and they have taken excellent care of all my pets (3 cats & 2 dogs). Unfortunately I just had to have my Chocolate Lab put down as she was very sick with Kidney Disease. Dr. Brown followed and advised of care/medication throughout her illness and I was able to have her in my life for an additional 2 years that I am so very grateful for. An extremely difficult decision was made a little easier with their compassion and understanding. All staff treat each and every pet as if it were their own. Thank you Rossland Animal Hospital for all your excellent care over the years. Sincerely, Bev, Chris, Brian
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7/25/18 |
1 |
3 |
1 |
1 |
Called this vet because I had an email notice about one of my cat's one year follow up vaccinations for rabies. I was calling about a different urgent matter but the woman answering the phone HAD to talk about the vaccinations. I told her I would decline the vaccinations because this was strictly an indoor cat. She responded that it was the law, in the city of Oshawa that pets be given rabies vaccines. This was an outright LIE. I mentioned that the kitty in question lived in downtown Toronto and she immediately responded that it was the law in Toronto too. This second outright lie now BORDERS ON FRAUD. The heartbreaking fact is, I was phoning for euthanasia support for one of my other cats, a wonderful gentle 19 year old who had been hit by a car and was in tremendous pain. This same lady curtly informed me that this "Emergency Animal Hospital" was fully booked for the rest of the week and they could not possibly help me. DON'T TRUST YOUR PETS TO THIS CRUEL AND UNETHICAL PRACTICE
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*
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3/13/18 |
5 |
5 |
5 |
5 |
Dr. Kristen Brown and her staff are excellent. She takes the time, without rushing, to explain everything that needs to be done as well as options available. Both my dog and I are very comfortable there and feel we are in good hands. I am so happy I take my dog to this clinic. I wouldn't change for anything!
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3/1/18 |
5 |
5 |
5 |
5 |
Extremely kind, staff great, best prices in Durham as far as I am concerned and I've tried them all. This is by far the best vet. Wouldn't even think of going anywhere else.
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8/19/17 |
5 |
5 |
5 |
5 |
I cannot say enough positive & wonderful things about this clinic!! We recently started taking our cat Julian to Rossland Animal Hospital at the beginning of August 2017 when we thought he had a UTI. The UTI ended up not being the case, and a few weeks later we were looking at surgery to remove 11 urinary crystals from my cat's bladder and urinary tract. This was obviously quite traumatizing news to hear, but the entire staff including Dr. Rowland and Taylor (vet tech.) were incredibly sympathetic and caring! They put together an amazing care plan for Julian and were able to accommodate his surgery for the very next morning. I appreciated the almost daily check-in calls to see how Julian was doing post surgery, and they kept me up to date on all of the tests and labs we had sent away for examination. They treated my baby like their own. They were reassuring and wonderful during the entire process. I cannot thank them enough for taking care of my precious cat!
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5/18/17 |
5 |
5 |
5 |
5 |
We are very happy with the care Dr. Brown and her team have provided our Boston Terrier Lucy. She is honest and straight forward and does not push or suggest extra's she feels are not required. Her love of animals is very apparent, Lucy is never anxious or nervous when she sees Dr Brown. I would highly recommend her and her team to anyone looking for quality care. THE BEST!!
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4/30/17 |
5 |
5 |
5 |
5 |
Dr Brown and Dr Rowland are fantastic vets. The clinic and the support staff take time to get to know the pets and owners. There is genuine compassion for all. The fact that there is also a once weekly mobile service and in home care is sooo convenient! Both doctors are excellent with their assessments and recommendations - there is nothing frivolous in their treatments, regardless of the situation; I always come away with knowing the pros and cons of any treatment along with options.
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1/13/17 |
5 |
5 |
5 |
5 |
Dr. Brown was recommended to us from word of mouth, and she has never failed us. She saved our dog's life and also helped her live for 3 additional years after, and we will always be grateful for that. Rossland Animal Clinic is where we will always bring our pets and we feel fortunate to be able to rely on them for the best care of our animals.
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12/7/16 |
5 |
5 |
5 |
5 |
Been with Dr Brown for years now and wouldn't trust my pet with any other vet as she always gives sound recommendations based on all factors.
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10/14/16 |
5 |
5 |
5 |
5 |
Never in my 30+ years of pet ownership have I felt our pets have been better cared for and treated as if they were part of Dr Brown's own family, as we do with her practice. Service above and beyond, including a near midnight house call to euthanize our suffering fur baby next to her favorite spot beside the fireplace at home. When the need for specialized treatment has presented itself, Dr Brown, despite the ability to perform surgery herself- presented us with, AND encouraged options including Specialist referrals. There are no stones left unturned win this DVM. She is educated, experienced, and knows her resources when seeking colleague input, in order to provide her clients with the best possible outcome. There are no surprises, unexplained, or uninformed treatments or costs with her. Looey, Molly, and the rest of our family are truly thankful for you and your team's presence with us.
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10/7/16 |
5 |
5 |
5 |
5 |
Came to this clinic for the good reviews I saw. Also I prefer female vets since I find they are more compassionate. and so I went in to take my dog to get dental cleaning! They offered free dental exam and gave free dental dog food! I was also shocked the price of the dental cleaning was so low other clinics charge so much.I will definitely come here from now on!
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9/3/16 |
5 |
5 |
5 |
5 |
The only place I will take my dog, you can't find better than dr.kristen brown and her staff!
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6/30/16 |
5 |
5 |
5 |
5 |
I finally found a vet who actually cares about my dogs and not how much $$ they can make. Dr. Brown is very compassionate and doesn't push unnecessary blood work to be done. I sympathize with the person who rated a low score but you're not going to find a vet that does payments. We too had a similar situation with our dog and Dr. Brown gave us the bottom line necessary cost to take care of the issue at hand. Our dog was behind in shots and other things but she only delt with the one issue at that time. We were fortunate enough to get financing through petcard. Vets are a business not a financial institution. Dr. Brown took great care of our dog and we are forever grateful! We have switched for good.
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6/15/16 |
5 |
5 |
5 |
4 |
When I called the Rossland Animal Hospital for an emergency appointment for my cat, they were very accommodating. Dr. Brown provided excellent veterinary care. The staff are very professional. This clinic also provides animal rescues. I would highly recommend this clinic.
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3/2/16 |
5 |
5 |
5 |
5 |
We Just started taking our dog to Dr. Brown late last year after having so much difficulty finding a good honest vet. Dr. Brown is probably one of the most caring and sweetest vets I have ever used and will be taking all my animals there from now on. We use to travel to Scarborough because we couldn't afford the vets in Durham but her prices are very affordable and to have a vet that honestly puts your animals interest first and it clearly shows it so nice. She doesn't kill your wallet and doesn't push every test and needle on you. Every staff member I have come across is so happy and friendly. I have recommended her to several of my friends. I also love how she works along with rescues, shows her real love for animals.
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2/6/16 |
5 |
5 |
5 |
5 |
Excellent care from Dr. Brown and all the staff before, during and after surgery. We know all our cats are in the best hands possible both in her clinic and with her mobile vet service.
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1/20/16 |
1 |
3 |
2 |
1 |
You know you trust your vet to look after your pets you jump on every whimper to make sure your pet is feeling great. Well today I learned the real Rossland Animal hospital. My pet really needs care unfortunately we are stuck for cash my husband was laid off and our savings isn't there. I asked if I could bring my pet into the office and make payments for the costs. I was advised a flat out "NO payment in full due after appointment" Really so much for being so caring about the animals. They refused the animal care based on the inability to pay in full and had so sympathy for the dog needing care. Thats pathetic you would think a clinic who claims to care about the animals they care for would give a little and work with the clients to ensure the pets are safe. Guess I misjudged this clinic.
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11/19/15 |
5 |
5 |
5 |
5 |
We recently switched to Rossland Animal Hospital. Our vet Dr. Kristen Brown was absolutely amazing. She spent so much time with us and our dog figuring out what was wrong and helping to treat it. We have had several different vets over the last 20 years and find it very hard to find a reasonable vet who doesn't break the bank and actually cares about your animals. Dr. Brown's love for animals clearly shows and she is extremely honest and her prices are very, very reasonable. She doesn't tell you to get 200 different tests and you walk out with a bill you cant afford. With Dr.Brown you can immediately tell she is 100% concerned about the welfare of your pet and nothing with the money. Her staff are all so nice and you can tell everyone loves working there. We have recommended her to a lot of people that are having the same issue we had finding a good vet. I cant say enough good things about her practice. I am just glad we switched over and finally found an amazing vet.
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9/19/15 |
5 |
5 |
5 |
5 |
Dr. Kristen Brown has been our vet for several years. When our dear old dog had something wrong with his foot, it was diagnosed and treated several times by another vet as an infection. When the condition did not improve, I asked Dr. Brown for a consultation. She immediately identified the problem as cancer and removed the affected toe. The pathology report from an independent laboratory confirmed that it was indeed cancer and called him a "miracle dog" because the cancer had not spread. Dr. Brown's excellent diagnostic and surgical skills saved his life. We had him for another four years- until he was seventeen. When the time came for him to be put to sleep, she did it with gentleness and compassion. I would also like to note that, having recommended Dr. Brown to many of my friends, it has been our collective experience that she I is all about the welfare of the animal and not the money. Dr. Brown is an excellent and honest veterinarian, and I highly recommend her.
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9/17/15 |
5 |
5 |
5 |
5 |
Our family feels so fortunate to know Dr. Brown. She has cared for 5 of our animals, and continues to, including some very sad times. Dr. Brown has so much compassion, and is so genuine. She works really hard, and still takes the time to thoroughly explain what she's doing, all treatment options and what she advises. She is our forever vet.
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8/10/15 |
5 |
5 |
5 |
5 |
Doctor Brown, Rossland Animal Hospital's techs and staff have been very kind to our Bella. Service has been excellent, professional, and has exceeded our expectations. Their care and concern for our dog (and every other animal that we've shared their clinic with) is amazing! I definitely recommend Rossland Animal Hospital, and they will be caring for our dog(s) for a long time to come.
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SYSTEM: 2 positive duplicate or disallowed ratings automatically removed |
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3/17/15 |
5 |
5 |
5 |
5 |
Never have we known such a dedicated vet as Dr Kristen Brown and her staff. She has been caring for our "special needs" greyhound for about two years, we find her to be extremely caring and knowledgable of the special needs of the greyhound breed. Not only is she dedicated and compassionate to her furry patience but towards us fur parents as well. No matter how Beans is feeling, she is alway so happy to see Dr Brown. We always highly recommend her to everyone we meet
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3/15/15 |
5 |
5 |
5 |
5 |
Dr. Brown genuinely cares about animals. She has always put their interests before anything else, often volunteering her time to various organizations and even fostering and rescuing countless cats and dogs over the years. We are so impressed by her integrity and compassion for our dog Daisy, who thanks to her advice and care, has reached the age of sixteen and is still having a wonderful quality of life, despite being diagnosed recently with glaucoma. Dr. Brown quickly and accurately diagnosed her illness and immediately came up with a plan of action, even arranging a specialist ophthalmology appointment for her the same day. We are reassured that Daisy is the best hands possible and know that Dr. Brown can be trusted for her exceptional diagnostics as well as her genuine care and love of animals.
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3/6/15 |
5 |
5 |
5 |
5 |
We love Dr. Brown and her fabulous staff. Her new vet clinic is gorgeous and the animal care is phenomenal. My pup Kota wont see anyone else!
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3/3/15 |
5 |
5 |
5 |
5 |
"My husband and I are so happy to have found Dr. Brown! She has been amazing with us and both our cats through some very difficult times. She is very compassionate and approaches each situation with the best interest of the animal, genuinely as if it were her own pet. I completely trust her with my furry "kids" and I can't say I've always felt that way in the past with other vets. She will have our pets as patients for as long as she is practicing!"
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