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2/23/18 |
4 |
4 |
3 |
1 |
While they are friendly and conveniently located, THEY WILL OVERCHARGE YOU FOR EVERYTHING. they charged me $85 for a medication my dog did not even need, and when I called asking for a refund or future free consultation, they refused. friendly staff, but I need better monetary value more than I need a nice greeting.
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11/19/17 |
5 |
5 |
5 |
1 |
I have a huge complaint here as well as a glowing reference for this hospital.I find they are very thorough yes, BUT.. they remind me of white shoe salesmen..You know the kind you run into when a loved one dies and your at the funeral home and your being sold up the Ying yang because they know they can play on your heart strings, MOSTLY your pocket strings! Today I took my 14 year old rescue Chihuahua in because I thought he had another ear infection...Immediately I was informed that my dog had a heart murmur and should have an ultra sound done as well as full blood work and a teeth cleaning, what $1,500- roughly...OH DID I MENTION AFTER THIS SALES PITCH THAT I HAD TO REMIND THE VET TO ..PLEASE LOOK AT HIS EARS AFTER ALL THATS WHY WE CAME HERE TODAY....WELL WE PAID $193.- (For an ear cleaning, and antibiotics) what's a serious rip off...(They had me leaving in tears thinking my dogs heart was going to give out any moment..HOW CRUEL TO PLAY ON PEOPLE AS YOU UP SELL YOUR CUSTOMERS..SHAME
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7/11/12 |
5 |
5 |
5 |
3 |
I have been going to this hospital for the past few years and thankfully a majority of the visits were for regular cat check up/ vaccinations. The few times that I had to take my cat in for an illness, it was quite costly. I agree with the other reviewers about how they tend to push extra tests on you but they do respect whatever decision you make. I always tend to feel guilty for saying no but I simply cannot afford $500 for one test! The vets and all the staff members are extremely friendly and caring.
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5/15/12 |
5 |
5 |
4 |
2 |
I have gone to this clinic for about 15 years. I have always gotten top notch care for my animals. Staff is excellent. I do agree they seem to be pushing extra tests now they are in the new building. My present dog has been healthy and they never suggested any tests on him, but now he has a few problems ( he is getting old) and they push the tests. Another thing I don't like- they used to vaccinate, take blood, clip nails, and do my dogs anal glands in the examing room with me present. Now, the vet just exams the dog, then wants to "take him to the back" to do all that. When I say I will go back with my dog, I get an excuse why I can't go with him. He is returned to me panting and really anxious. He is so scared to go in the back, he jumps in my arms and clings to me when a Tech comes to get him. He was never scared of them before. I now insist that they do everything with me present in the exam room.
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3/19/12 |
4 |
5 |
2 |
1 |
The facilities are lovely (maybe that's why they charge so much). My cat needed all her teeth out. They estimated between $2100 and $2500 (tax extra). I went to my vet from Ladner (Trentant Park - great service by caring Vets). All teeth out for $1560 (includes taxes). South Bby recommend cleaning the teeth ($800) and doing biopsy. Vet in Ladner said there was no point and hard on my cat to be put under. It's all abut the money at South Burnaby. Very disappointing....I just hope people do a cost comparison. Even their food is more expensive.
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2/20/12 |
2 |
4 |
3 |
1 |
Simply way too expensive and test after test which were useless!
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1/26/12 |
5 |
5 |
5 |
5 |
This is a great clinic. We have been taking our pets there for years, and would not go any where else. The care is exceptional, and the staff very friendly and kind. I feel like we can trust everyone to do the best for our pet.
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7/13/11 |
5 |
5 |
4 |
4 |
Yes, this vet does charge more but it is worth it. Dr Buxton was the only vet in Burnaby who would see our teddy bear hamster when he had a growth on his paw that would have surely killed him. Her gentle care added another year to his short life. We were so pleased with her care of the hamster that we started bringing our cat there too. She has since developed serious arthritis and their care has been compassionate and thoughtful. We have been up-front with the vets about wanting to balance cost and our cat's comfort. They do often suggest a lot of tests but that's because they want you to know all of the options. They have been very open to dialogue when I tell them we aren't able to pay for all the procedures that are on offer, and they are extremely respectful of our wishes.
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2/9/11 |
5 |
5 |
4 |
4 |
I've been taking my furry children to SBVH for the past 10 years. They have always been very well taken care of.
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1/13/11 |
5 |
5 |
5 |
5 |
This clinic is phenomenal. They have been there for the past 1.5 years with our "lemon" of a dog, who just always seems to have something wrong. They always have a smile and a cuddle for her, and I love how the vets will really take the time to explain everything to you clearly. GREAT CLINIC!
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10/26/10 |
5 |
5 |
5 |
4 |
We've been seeing this vet since my puppy was just a baby. He's been through a hernia surgery among other things, and they've always taken top notch care of him. The staff are always more than happy to help -- be it during the visit or over the phone. They're great and I am so lucky to have found them! My only complaint is that some services seem a little expensive, but I'd rather that than to go to a vet that I don't trust.
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10/24/10 |
5 |
5 |
5 |
5 |
We took our cat max there,And were very happy with how they looked after him.We found them to be very professional and kind.If we need a vet in the future South Burnaby will be the place. Thank you for a great job staff.
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5/30/10 |
5 |
5 |
5 |
5 |
My beautiful cat has been going to the SBVH for her whole life (5+ years). She was spayed by Dr. Buxton and the experience was great. She has since had all her shots there, the food they recommeded is great for her and she eats way less than the supermarket stuff (and less to clean up too!). She has been boarded there many times - just picked her up today and she was so happy - brushed and clean. The boarding facility is amazing!!
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5/25/09 |
3 |
5 |
5 |
3 |
I have brought my dog to SBVH ever since he was a puppy (5 years). I really liked the vet Dr. Buxton, but since they have moved to their new location, I have found the service/value to deteriorate. It's not that it's poor, but they seem to spend less time and try to sell more things nowadays when I bring my dog in for checkups, etc. Given the price for the given value, I will start looking for a new vet.
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1/13/09 |
5 |
5 |
4 |
3 |
All the veterinarians there are female. It is owned by Dr Buxton. I really enjoy going their with my girls as I know they are well taken care of. They have a store attached to the clinic as well. They are a little on the pricey side but are professional and kind.
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11/28/08 |
5 |
5 |
5 |
5 |
I had both my dog and cat spayed at this amazing hospital.I have dealt with other hospitals in the past and was very impressed with the level of compassion and care.The staff are very helpful and I felt the communication and care they provided was above and beyond.I highly recommend this hospital!
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3/31/08 |
4 |
4 |
4 |
4 |
We are first pet owners and only had our cat for a week, and came here for her shots. I was more anxious than my cat, and the vet was very calming and confident. So far, so good.
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