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10/3/22 |
2 |
2 |
3 |
1 |
There all about the money The quality of care of our pets, the quality of the facility and customer care have been on a steady decline for the past couple of years Receptionists are rude do not return calls or pass along messages. The doctor is truly kind and understanding and will have you believe it's a problem he will resolve, yet the problems continue. Equipment in the exam rooms is worn out or just broken. The table in some rooms does not lift anymore, none of the scales in the rooms work so they have a scale in the end corner of the hall (hasn't been cleaned since installed). The waiting area has a very sour odor, urine, the actual rest room is something to avoid. Dr. Matthew Duemler is an owner who refuses to invest in facilities, equipment, or quality help. What you get at Burnt Hills Veterinary is mediocre service, outdated equipment, run down building and TOP OF THE LINE PRESTIGES PRICING. Yes, you will pay hundreds and hundreds of dollars and receive a penny worth of care.
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2/16/17 |
5 |
5 |
5 |
5 |
The ONLY place in upstate NY I would trust my chronically unhealthy mastiff with. Coming from PennVet for the first 2 years of his life where the quality of diagnoses and treatments is absolutely best of the best-my expectations is always incredibly high of vet facilities. The staff here is INCREDIBLE in comparison to every other facility I've visited in upstate NY. My dog is VERY fearful of the vet given his history and Dr. Mcnaughton takes ALL the time necessary to make my dog feel comfortable and at ease during the appts (lots of cuddling/no lab coats). The vet techs also assist me in heavy lifting with transporting his VERY fearful 200 lb body from the car into the office. Prices are AMAZING in comparison to what I paid in Philadelphia at any vet. I currently drive 45 minutes to BHVH and it is 100% worth it.
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5/20/15 |
5 |
5 |
5 |
5 |
Burnt Hills Vet is hands down the best vet in the area, bar none. They have exceptional staff, the most knowledgable, experience doctors with the best bedside manner, and you know they truly care. We've been going to them for over 20 years and would never go anywhere else. We had to put down a 12 year old yellow lab because of a spinal injury and they let us spend all day on their lawn with her, spoiling her with treats and visits from the doctors, staff and other patients. They even put her to sleep outside in the where it was sunny and beautiful and she wasn't so stressed out (being around barking dogs isnt very soothing). They gave us as much time as we needed after and billed us so we could go home after she was gone. I can't say enough good about them, after going to shaker vet a few times for convenience sake I will never see anyone besides BH. If you're looking for your new vet, choose BH! You can't go wrong with any of their doctors!
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4/13/15 |
2 |
3 |
2 |
2 |
Never get return calls. God forbid you can't pay your bill up front, they charge you interest, which "people" doctors don't even do. I've heard they are terrible to their employees, so don't work there. Front end staff couldn't care less about the animals, all they want is your money. It's too bad, the vets are in it for the wrong reasons. And oh, about that overnight care..that's not true.
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2/5/15 |
2 |
4 |
5 |
4 |
The staff are the weak point at this facility. Very rude and cannot answer basic questions. The veterinarian Dr. Clement, is the complete opposite. Very knowledgeable, and patient. Their costs are about average.
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7/29/14 |
5 |
5 |
5 |
5 |
My wife & I had Dr. Chris Elson care for our pets. He is very caring & compassionate. We are very happy with Dr. Elson watching the care of our pets, (2) lap dogs.He answers any questions you might have & explains in detail the care needed for them. Bob & Marjorie
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4/11/14 |
4 |
4 |
2 |
3 |
This clinic has grown to the point where it lacks the personal service provided in the past. It's hard to see the same doctor more than once, so no one really knows what you are talking about at a follow up call or visit. The staff is compassionate, but I wouldn't rate them high on their success rates in diagnosis and treatment based on my experiences. I don't see as much charitable service, returned calls, or emergency availability as in the past. They have to pay for their new building and huge staff. But the hours make it a convenient assembly line practice.
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9/3/13 |
5 |
5 |
5 |
5 |
I love Burnt Hills Vet Hospital! I have seen many of the doctors but my absolute favorite is Dr. Elson! He is very knowledge and always takes plenty of time to explain things. He's not like a lot of doctors who have one foot out the door and make you feel like you're asking too many questions. I have seen a few doctors there and I'm not crazy about a couple of the female doctors but I have no real complaints with any of them, I just make sure to schedule my appointments with Dr. Elson!
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8/17/13 |
3 |
4 |
2 |
3 |
A few years ago I would have given this clinic a much better rating. Within the past 6 to 7 years the owners of the clinic have been more concerned about making money than for the welfare of their patients. If you can't pay them upfront for each visit, please don't expect compassionate treatment from some of the receptionists.
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1/8/13 |
5 |
5 |
5 |
4 |
Wouldn't take my kitties anywhere else! The staff are knowledgeable and compassionate. Yes, they're expensive, but if you love your animals like you do family, you want the best for them. As far as I'm concerned, paying extra to know my cat is in good hands is worth it. And I make less than $1,000 a month! Enough said.
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7/16/12 |
5 |
5 |
5 |
5 |
The best vets in the area! I drive 30 minutes each way to get to Burnt Hills but it is well worth it. I have 5 dogs and have seen nearly every vet in this practice. I always feel that they take their time and carefully examine my pets and listen to my concerns. I would recommend this veterinary practice without hesitation!
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3/12/12 |
5 |
5 |
5 |
5 |
Wonderful, compassionate staff. Always there when you need them. However, like every rose, there is a thorn. I cannot say the same of one of their veterinarians based not only on my own experience of having one of my dogs die shortly after she saw her (I had to take my dog to the Emergency Clinic 12 hours after seeing Dr. B-K; my dog died less than 12 hours later). It was clear that my dog should never have been sent home in the first place, as she was unable to control her bladder, was drooling, could not hold up her head, was having problems breathing... She had aspiration pneumonia. However, the remainder of the staff, from my perspective, is wonderful, and I have dealt with all of them. I highly recommend this facility.
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3/10/12 |
4 |
5 |
5 |
3 |
Not true about the money issues. After an estimate of $640 - $772 for my 6 mos old kitten that might not make it anyway, I took said cat home. I wished it we re different, but I liked the place. The Ani mall clinic in Glenville charged me $150, then sent me there. ???
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1/1/12 |
5 |
5 |
5 |
5 |
Dr Elson has been my Vet and he is a great & caring Vet. I have had numerous old dogs PTS and each time he has come to my house and has been wonderful. Been breeding dogs over 20 yrs and he is the best. He is also a great cat also.
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9/11/11 |
5 |
5 |
5 |
5 |
Been going there for nearly 30 years to see Pete Farrell and Mike Rach. They have ALWAYS delivered the best care for my cats, even when it was an emergency at 4am! When you ask them, "What would you do if it were your cat?", you know they are telling you the truth, even if it's not the answer you want to hear. And, when I've had to have a much loved cat euthanized, they let you stay with your pet the whole way, if you want, and you can stay as long as you want afterwards. The vets stay with you and make sure that when you go out the door you are smiling. Sure, through the tears, but smiling none the less. I'm sure some other clients must have thought we were "monsters" for coming out of the office with smiles on our faces after euthanizing our beloved pet, but they've obviously never been in that position. We can usually get home with smiles on, through the tears, until we get home and reality sets in. Never, ever had a bad experience. Bad outcome, sure, but no matter what-BHVH rocks!
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7/4/10 |
5 |
5 |
5 |
5 |
I drive past 3 other vet clinics during my 25 minute drive to get to BHVH. I would never consider stopping elsewhere. I've been taking my family there for 17 years to see Dr. Clement. I honestly can't say enough about the friendly staff and Doctors. I know that my family is in the best of hands when they walk through that door.
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3/14/10 |
5 |
5 |
5 |
5 |
The folks at BHVH are the best. My pets have had nothing but the absolute best care, from caring compassionate, highly skilled and dedicated people. My pets mean alot to me and my family and I trust BHVH 100% and I don't even say that about my own phycisian.
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3/2/09 |
5 |
5 |
5 |
5 |
The greatest advantage in trusting your pet to this practice is their ability and willingness to consult with each other when faced with an unusual condition. I have been bringing my dogs here for over 15 years (6 different patients) and they have been excellent in diagnosis and treatment and cure. When the inevitable end comes they are gracious and respectful to the animal to the very end. I don't think there is a better hospital facility in the area, clean, technicians who walk your dog and take a genuine interest in them during any overnight stays. Skillful....compassionate....informative.....honest....need I say more
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7/28/08 |
5 |
5 |
5 |
5 |
They are wonderful there, but, don't let your pet need anything on the weekend! We were desperate and could not get a vet Saturday night or all day Sunday. (need to go to Latham to the Emergency Clinic there) Ended up at Mandak and Teddy Smith was FABULOUS!
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1/4/08 |
5 |
5 |
5 |
5 |
They are very compassionate about your animals. They never ask you about or turn you away because of money issues. They are knowlegdable and up to date on the lastest techniques and cures, unlike other places. They are wonderful.
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7/3/07 |
4 |
4 |
4 |
4 |
Dr.Heidi Gordon is the best! We've seen other vets there, but none stand up to her compassionate nature and expertise. Dr. Gondeck is a great surgeon, but lacks in people skills.
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2/1/07 |
5 |
5 |
5 |
5 |
i have brought my pets here for 6 years.my cats have seen multiple vets and all have been great.and compassinet when we have had to have any p.t.s.. my dog max has always seen dr.scott.she is first rate,top notch.we have even boarded max there.the entire staff is great!!
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11/27/06 |
5 |
5 |
5 |
5 |
This is a fabulous vet office...compassionate, high quality medicine.
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11/7/06 |
5 |
5 |
5 |
4 |
From my home to this office I pass three other vets, but I choose to go here because the staff and facility is absolutely wonderful. It's a new and very clean facility, and I really feel my dogs get the best care here. The staff of veteranarians here is fabulous. My three-year-old shih tzu needed to be spayed and she also has a cherry eye. I of course was nervous about surgery but everything turned out great. Around the same time we had just gotten a new puppy who needed all his shots, etc. My dogs received nothing but the best care here.
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