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1/21/19 |
2 |
3 |
1 |
1 |
We questioned paying for a urine test that was left to sit for 3 days which tainted the results. However, they denied that it had any impact and would not refund the test. We also feel they overcharge and will try to run tests that aren't necessary if not challenged. We now take our animals to another vet hospital and the charge for an abdominal surgery and 2 1/2 days hospitalization and numerous medications and IV fluids was only slightly double the cost of a one night stay for a much more minor treatment (induce vomiting and given charcoal) at Calgary North.
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11/13/17 |
1 |
1 |
1 |
1 |
NEVER BRING ANY PET HERE, they only want your money and don't care about your pet. Dr. Fisher eagerly tried to sell me an unblock procedure for my cat's urinary tract infection plus IV's for $2,500-$3,500 plus another potential $1,600-$2,000 if they have to go into his bladder. Dr. Fisher told me that I should either do this procedure or put him down. There was another option to just unblock him and put him on an IV for a few hours which was still $1,500. She told me there was no medicine that my cat could take to be helped. She told me this option RARELY ever works. After the $1,500 procedure he still had troubles today. I went to another Vet today and paid $500 for an unblock (same procedure Calgary North wanted to do for $5,500-$6,500)!! The vet at the other hospital I went to today also said the unblock procedure is often very successful. After his unblock today at the new vet, he is confirmed to be unblocked, the urine is much cleaner and is he doing well. I will be reporting them
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8/4/17 |
1 |
3 |
1 |
1 |
Being the only rabbit specialists in all the north, I was forced to take my rabbits there for years. The reception staff has the highest turnover rate of anywhere, I never saw a same face twice. I brought a rabbit in to be 'fixed,' and it cost over $800.00. There were no complications but they insisted on extra tests and keeping her overnight. Then they almost killed her because they gave us the info/directions for a cat not rabbit. Once, I was given two medications, the first one was wrong, I had to have an argument with the receptionist, finally, in anger she says "Do you want me to call the vet and check!?" "Yes, please." I was right. So I looked at the second medication and IT was wrong, too. She went ballistic and would not hear me. So I went home, called and called for three days, when someone finally called me back, I was given a lecture on how important it is to get the right medication - as if it was MY fault. 2 examples out of MANY bad experiences. Expensive and bad care.
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7/21/17 |
5 |
5 |
4 |
4 |
After a couple days of puking, diarrhea and my dog just generally not feeling like himself. We took him in. Dr. German was so nice and took the time to explain our options. Even the receptionists were helpful and all our questions were answered.
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3/4/17 |
1 |
1 |
1 |
1 |
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11/4/16 |
5 |
4 |
5 |
2 |
My dog got in to a toxin, marijuana to be exact to due some irresponsibility of somebody in my house. They took great care of him and was all better after his 2 day stay.
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6/27/16 |
1 |
1 |
1 |
1 |
Last night I brought my very hurt 7 week old kitten in. He had been fallen on my by son. The vet told me that he had a traumatic brain injury. They demanded a $750 deposit to begin assessing after telling me they were optimistic about recovery. I paid the $750 prior to any tests. At 10 pm I called to check on him and he was stable but not better. At 12am I called again and was told that I needed to come in as he was deteriorating quickly. I went in to sign the papers to have him put to sleep. After allowing me to see him for a moment I was taken to a quiet room. I was met by a condescending receptionist who demanded the remainder of the money ($1600 for 7hours in hospital). By this time it was 1:30am. After words she was told to get out and get the vet. I was denied the right to hold my baby in his last moments because I needed to call a friend to charge his card the remainder. Then they called me to tell me they completed the procedure. STAY AWAY FROM THESE CROOKS.
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11/16/14 |
5 |
5 |
5 |
5 |
I really like Calgary North. Dr. Kelman was an excellent vet who took good care of my rabbit. He took time to explain things and when I got my meds, the dosages were clearly labelled. He took the time and my rabbit recovered. The staff are very friendly and helpful. The receptionist took the time to listen to me when I had concerns about my rabbit (when I took him to another clinic). The prices are not outlandish for an emergency clinic. Again, Dr. Kelman was very helpful and I just wanted to write this because I think good and compassionate vets should be recognized. He is even willing to look at an x-ray of my rabbit from another clinic so I can get a second opinion about my rabbit who died recently-talk about commmitment to the patient.
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2/12/14 |
1 |
1 |
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Horrible waste of time, do not go there under any condition! Took my cat there after a trauma accident and they wanted to run all sorts of tests, almost 1200 dollars worth. I ended up better minimal blood work and one X-ray which ended me with a 640.00 bill, ouch. The worst part was less the 24 hours later my cat ended up dying at home. Thanks for nothing Calgary north, what a complete waste.
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10/4/13 |
1 |
2 |
1 |
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Complete rip-off. They took advantage of me when my pet was dying! Charged me $500.00 for euthanizing her. They saw me crying and saw the opportunity to get more money. Absolutely disgusting!
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6/6/12 |
1 |
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I am also convinced that the vets are on commission. I am not saying that your pet doesn't need to be kept (minimum)overnight for $1000-$1500, but be very aware of the cash grab mentality here. Compare the cost of giving my cat SubQ fluids at Dalhousie Station at $20.50, while here it is $59 (which was my original intent - that turned into overnight IV fluids, tests etc.) Go to any other clinic, unless an emergency and you live nearby.
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6/8/11 |
1 |
1 |
1 |
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My rating is as low as I can go so that the message I am trying to impart will be felt. Staff and facilities are not a top priority for me. These people are generally good people in that they enjoy working with animals. Punctuality is relative too as there could be emergencies that throw off a schedule at any time. This clinic is known throughout Alberta - yes, even rurally - to be an outrageous cash grab. My vet was closed and my old rottie had licked at her stitches. She needed antibiotics not another surgery. The vet told us that she was in dire straits and needed emergency surgery. $1500.00 we paid for our old girl to endure another surgery (she had a lump removed a week previous). Our vet was shocked and very angry. He would have prescribed antibiotics.
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6/1/11 |
5 |
5 |
5 |
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Although initially abrupt, the staff became quite friendly as they came to know us. The facilities are adequate and the doctors and techs were attentive and, unless otherwise delayed by emergencies, respected the time allocated for appointments. Our cat required emergency surgery and had complications during recovery. There is no question that Calgary North was very liberal at spending our money, nonetheless our cat is alive because of them. I never felt that any process recommended was superfluous and was happy to pay knowing that they were more concerned with Frodo than they were with the state of my wallet. Granted, there were many deposits requested, and that rankled a bit, but in hindsight I understand the need for them. Kudos is due everyone who cared for Frodo, and thank you very much for saving his life.
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5/17/11 |
1 |
5 |
1 |
1 |
Go to Dr. Torrance @ TransCanada Vet Clinic. He's down-to earth, practical & has your wallet in mind! No stupid expensive tests that are used as training material!
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3/25/11 |
1 |
4 |
2 |
1 |
We were at this Vet clinic on two different occasions, both were very bad expieriences. We had to have one of our doggies put to sleep because of heart failure... the female vet that was there almost made us feel guilty and less of a person for doing this. Maxwell was 17 years old . She did not even try to console anyone, simply asked if we wanted to stay or leave. I said I wanted to hold him and she would not allow me to!! AND at the end of thos horror they charged us way over double what another vet clinic would have, should have researched before we took him there. In my eyes, they are one big money grab!! One more thing, they charge about 25% more for for pet food that others too!!
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2/17/11 |
5 |
5 |
4 |
5 |
Dr. Barton is a saint. He diagnosed my cat's rare condition and treated it with amazing care and diligence.
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12/28/10 |
2 |
4 |
3 |
1 |
I used to bring my dog in. The staff there were unfriendly and brisk. I had seen 3 vets there all together. All but one vet were rude, brisk and very inpatient. For the amount of money we paid, the lack of respect that was given to us was unneeded.
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11/8/10 |
1 |
1 |
1 |
1 |
All they want is cash! I was told that my dog's bill would be approximately $2000.00 for an overnight stay plus some testing. I was shocked and amazed that the vet was so glib in his determination of the fees and told him how upset I was too. I will never take any of my pets back to this gouging group of vets as all they want is cash. They have no shame in their disgusing methodology to try to make the customers pay through the nose!!! My dog had been vommiting for approximately 8 hours and they couldn't give me a diagnosis without running a battery of what proved to be very un-necessary tests. When I told them that there was no way that I could afford it they came up with a new strategy which only cost $250. Strange that there was a different method after I told them I couldn't pay $2000! Don't take your pets here as it only makes them charge these ridiculous rates for un-necessary services. Go to C.A.R.E or any other 24 hour emergency vet,and boycott this veterinary cash grab!!!!
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7/22/10 |
3 |
4 |
2 |
1 |
very expensive. too many vets trying to handle one case. i am not a happy camper with them.
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5/31/10 |
1 |
4 |
3 |
3 |
Front staff are all rude and too busy talking together rather than serving you when you walk in. Vets are very knowledgeable
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2/18/10 |
4 |
4 |
3 |
1 |
Front Staff are great! However, if you want to throw your money away, go to this vet clinic. Only seem interested in getting as much money from you as possible.
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10/14/09 |
2 |
3 |
3 |
1 |
I was not very impressed. My puppy went into get spayed and when they were finished they forgot to call us to pick her up. The stitching job was horrible and they sent her home without any medication. When we tried to ask about pain meds we were told 2 different things. One med tech tells us no she doesn't need and the other is freakingout cause she didn't have meds...
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