| KEY |
Date |
|
|
|
M
o
n
e
t
a
r
y
V
a
l
u
e
|
Comments
|
|
|
12/6/24 |
1 |
1 |
1 |
1 |
It look as if the "moderator" had removed my comment. I was just trying to say don't take your pet here. They don't care about your pet. All they care about is your money. That's the truth. Our cats were warehoused instead of being diagnosed and treated right away according to their triage chart. They were "being treated next" . Hours later they were never treated. They didn't care but told us how important it was that they be treated right away. We had to demand our cats back for fear they were going to mistreat or neglect them. They should be ashamed, but they have no shame.
|
|
|
|
12/20/23 |
2 |
1 |
2 |
2 |
Wentto see a vet for my dog which ear was bleeding non stop.Technician came(Liam)took dog with him brought him back with dogs taped head and asked us to wait for the doctor in the room.We came tothe room, dog shake his head, ear pooped out from the tape and start bleeding again,floor of the room was bloody mess, i went to the girls sitting in front and asked them to call for technician,instead she brought me back to the room roll of bandage and gauze pads-kind of "you need it?do it yourself!".Later technician came to the room (no reaction from him on bleeding dog ear)he sits in front of PC and typing non stop.I mentioned to him that service was better here before on what he replied to me that:"I am rude and In this case I might to wait for doctor longer."I was shocked-this is not free of charge service and the only person who was rude was that guy-Liam,you can't be working in the place which you don't belong to.Should add that doctor was good though.Thereis nowater for dogs in thehall.
|
|
|
|
5/21/23 |
1 |
1 |
1 |
1 |
This place should be shut down. Rude, condescending spineless staff with no compassion for animals or their well-being. Money is all that matters. Hypocritical and superficial compassion is like a prepared company spiel. The torment experienced by my dog and me was absolutely preventable, their " policies" are for the trashcan and their staff irritable and rude. Do not go there if you want what's best for your pet.
|
|
|
|
10/31/21 |
1 |
2 |
1 |
1 |
a butcher shop. show me the money is there motto. My vet had to redo everything they did. My pups eyeball popped out and they didnt even clean his eye, they did a hack job stitching it up and caused an ulcer on his eye.My vet had to remove the stitches and tubing they put on and cleaned the eye out.Alta Vista sent him home when i brought him back after the surgery saying it looked fine.Thats when i went to my own vet.
|
|
|
|
5/24/21 |
1 |
1 |
1 |
1 |
If I could give 0 stars, I would. This place is extremely unprofessional. We brought our puppy this morning and brought a stool sample. Our puppy had chronic diarrhea and vomited in the morning so we brought him in and gave the sample. We were told the sample would be tested. We were also told we would have to get him a parvo test and that he would then go in to be assessed. We were told the parvo test would be 8 minutes, it was 35. We were here for 2 hours. Our puppy then never went in to be assessed- instead we were called saying he had to wait 3-4 hours before his turn. We went home and they called us to come back about 3 hours later. We arrived, called and they took him in after about 10 minutes. We were told the doctor would call. One hour later, we get a call from Dr. Davenport who thought we were at home with our puppy. Communication was clearly poor since they had just taken him in. Where has he been all this time? She then did the quickest assessment I have ever heard of and
|
|
|
|
8/17/20 |
2 |
3 |
1 |
3 |
Very disappointed. Took my cat in last evening. Told she would be seen by vet around 3-4a.m. Called at 6a.m. Told vet just picked up her chart and I’d get a call soon. Called back at 8:00. Cat had not seen vet & no offer of an estimate of wait time. I understand triage, but this was ridiculous. 11 hours and nothing done! .I chose to pick her up for vet care elsewhere, but wanted a report of her status. I picked her up, & the person had no idea of report.. I had cleaned her up before I took her there and although they could not say if her symptoms had continued, she was a sticky matted mess when I got her home. . Cat had been drooling and frothing, weak and looking bewildered. Did she have a seizure? Was it a bad reaction to new Rx medication? Home now. She’s voided and taken a few bits of kibble, but continues to lick her lips and swallow frequently.. Had I known there are at least 2 other 24 hour animal emergency clinics I could have gone to I certainly would have.
|
|
|
|
12/29/19 |
1 |
3 |
1 |
1 |
Was there yesterday for 9 hours. In the end, they didn't know what was wrong with my pet. Took a couple of pictures and gave me medication. Paid almost $600. What a ripoff. I asked them on the phone how much a consultation was and they charged me 30% more than what they said. I would suggest going to the Ottawa Veterinary Clinic next time. If I could give 0 stars, I would.
|
|
*
|
9/24/18 |
1 |
2 |
1 |
1 |
I took my little dog in in july and when we finally got in to see a dr he took the leash off and max dove off the table with a large cracking sound when he landed head first on the floor. The dr didnt seem to care less even when max couldnt stand. Luckily i dont think there were lasting problems. in august we were woken in the middle of the night by a yelp and there was blood all over the bathroom in the morning we decided to take him back there as we are unable to get an app with out regular vet. My son spent all day mopping up blood. We were told that a tech would look at him within an hour, we didnt see anyone until 430. Got there before 1030 ddn't leave until 530 the first time and 245am the second. We had taken our other dog as she had a skin issue but wasnt doing well in the waiting room so we took her home. They didnt call when they said they would with the results of the blood test and went ahead and sedated him without us being there. When they finally called they said he had
|
|
*
|
5/29/17 |
1 |
2 |
1 |
1 |
My next door neighbours had a little dog who had two masses removed from her stomach. The incision was huge and they sent this little dog home far too soon. When she got home she was lifeless, had a high fever, hadn't eaten anything for days, wasn't drinking, and unresponsive... and there was absolutely no follow...no one contacted these people at any time to see how she was doing after extensive surgery like that. It wasn't until she was rushed back in and put on IV fluids did they call them to advise that she actually had a leak in her stomach and that it was time to say goodbye...and of course offer the other "treatment" options to a dog with cancer who was 13 years old and was unresponsive...That little dog should NEVER have been allowed to come back home. I am appalled at the treatment this little girl and their owners received.
I would strongly recommend Lola Street Emergency Hospital as an alternative in the City.
|
|
|
|
3/10/17 |
4 |
5 |
4 |
5 |
An emerg clinic with specialists in numerous fields. I feel my pet was cared for by the members of this team.
|
|
*
|
2/9/16 |
1 |
1 |
1 |
1 |
I rated this vet clinic yesterday and they seemed to have removed it. I dealt with Dr. Tinsley for an eye problem with my cat and he changed his diagnosis twice and in the end, he was not able to help my cat recover. Spent over $1000 without any results. I also found that the vet staff were not very courteous to me, my wife and my cat.
|
|
*
|
12/15/15 |
1 |
1 |
1 |
1 |
ABSOLUTELY HORRIBLE!!! NON-SERVICE!!!
On December 11,2015,this past Friday,in the evening,I rushed my beloved Coton de Tulear to the Ottawa, Ontario, Alta Vista Animal Hospital's Emergency Unit,in panic,with my pet's back paralyzed.I waited for hours,without receiving even the slightest bit of attention,let alone compassion!We have been dr PUKAY's clients for many years.Unfortunately since he retired,the place has turned into a heartless,careless institution.In complete helpless frustration,I left the place after waiting uselessly for help,at 11:30 PM,in sobbing fits.TOBI,my beautiful little partner,only 3 years old,had to be euthanized Saturday morning.If you need compassion,understanding not only for your pet,but your self as well, Alta Vista Animal Hospital is not the place to go!!!Go to the Ottawa Veterinary Hospital on Boyd Street,where you'll be treated with humanity,sadly missing at Alta Vista.Maria Turner
|
|
*
|
7/23/12 |
3 |
5 |
4 |
1 |
A vet at Alta Vista recommended I undertake a $1400 procedure to remove a growth from my dog's chin. The Alta Vista vet told me the only way to remove the growth would be to have it surgically removed. Part of this fee included a $300 charge to do a biopsy to find out if the growth was a dangerous tumor. I decided to get a second opinion. The other vet I saw told me the growth would go away on its own in a couple of weeks. It did. Glad I didn't get utterly fleeced by Alta Vista vets that provided me with over the top quotes ($800 for neuter) and potentially unnecessary surgery. It is too bad I had to post this, I had a good overall impression until these latest quotes.
|
|
|
|
6/6/12 |
3 |
5 |
3 |
1 |
They charge extremely high prices for the work they do. For an eye exam the charge was $300. You might think a biopsy was done or laser surgery. All they did was look into her eyes and check the pressure. It's much less than the work I have done to my own eyes and I pay $60 for my exams. Why would a cat or dog cost $300 for a 15 minute exam? How do they come up with such figures? I've very disheartened to see this sort of thing. Animals are suffering and in pain and dying. These greedy vets could care less. It's very obvious to me that money is the biggest concern. Alta-Vista has got to be one of the more expensive animal hospitals around. I don't know how these people sleep at night knowing the money in their pockets is not well earned and animals are going untreated like mine because I cannot afford the payment required to have my cat looked after. This loving animal will die in agony in a short period of time due to this greed for money. Should be govt regulated.
|
|
|
|
5/23/12 |
2 |
5 |
3 |
2 |
Brought my pets here for checkups when I first moved to Ottawa & hadn't heard how expensive it was. Yes, it's pricey. They have good facilities. But I wasn't happy with the vet - pushed dental procedures on both my pets saying that they were necessary. Went ahead with it for 1 pet, but for the other we decided to wait due to cost & later found out from another vet that it absolutely wasn't necessary. I'm angry to think of the money I spent & pain my pet went through. Would go here for an emergency but nothing else.
|
|
|
|
5/13/12 |
5 |
5 |
5 |
5 |
Took my dog there after she was diagnosed with cancer. Yes it cost me more than it would have if my regular vet had done the surgery but it was a specialist in cancer surgery who took care of my girl and removed her cancer. Dr. Liptak was absolutely incredible and my dog is doing amazingly well 7 months after her surgery. I would strongly recommend this clinic to anyone who needs to see a specialist.
|
|
|
|
4/20/12 |
1 |
3 |
1 |
1 |
I spent hundreds of dollors for a visit to Alta Vista to be treated condisendingly by the veterinarian who examined my dog. She had not pooped for more than 2 days, and I was assuming she had some kind of obstruction. The diagnosis from the vet was arthritis and the claim was she was too sore to squat to do her business. The dog was not even 4 years old at the time and in fantastic shape. She certainly does not have arthritis. The vet was already pushing very expensive tests including a CT scan. After paying an outrageous bill, we visited another vet the next day who within moments diagnosed a partial obstruction and was able to quickly fix the problem with a simple rectal exam. I would also point out this vet was a fraction of the price. I was not impressed at all and would only return if my pet required mergency after hrs attention.
|
|
|
|
1/25/12 |
5 |
5 |
5 |
3 |
Brought my dog in emerg. was taken immediately, staff were super friendly, vet was great. I could tell right away they were pushing for my pup to stay over night (really wasnt necessary)...I opted out. Very happy to have them in an emergency situation. Granted my bill was not as high as others (350$) but I felt comfortable with that bill in relation to the service my pup and i had. Thanks guys!
|
|
|
|
1/18/12 |
2 |
4 |
3 |
1 |
Took my dog there for a checkup. Their rates are very high. Like 3 times more expensive than my regular vet.
|
|
|
|
7/29/11 |
5 |
5 |
4 |
3 |
Great service and care from Ophthalmology Dept. Loved the techs and the doctor explained everything very clearly.
|
|
|
|
3/29/11 |
1 |
2 |
1 |
1 |
I visited this hospital when my small cat swallowed a large elastic band. I arrived 40 minutes after my cat ingested the elastic-when it was still possible to do an endoscopy (this is what my vet said should happen-not risking it getting stuck in the intestines). Unfortunately I waited 2.5 hours so it was too late do that and I was told there was NO SPECIALISTS ON SITE TO DO IT! Instead they gave him a drug that "could" make him vomit but it didn't work either. They suggested another drug which could damage the heart (a drug for which the reversible drug was expired)There were 3 or 4 "receptionists" at the front fetching coffee and trying to look busy. After waiting for almost 2 hours I had to ask someone what was going on as no one kept me informed of what was happening in the back and how much longer I would have to wait. The bill was $230-way too expensive! I left with laxatives and a drugged up cat. I will never go back to this hospital.
|
|
|
|
2/21/11 |
2 |
4 |
5 |
1 |
I think this veterinarian is more focus to maximize their revenues -- The vet kept on pushing for the most expensive treatment before even running the basic tests (e.g. blood test). They are friendly but i dont think they are honest. I rather drive 100k for a good honest carying vet
|
|
|
|
10/19/10 |
3 |
3 |
3 |
1 |
I went to take my cat there for a procedure. I was given an estimate of $1400 (put 1800 on my master card). The day of the procedure they upped it to $2200. Took my cat and walked out.
|
|
|
|
6/23/09 |
5 |
5 |
5 |
5 |
COunter to what others have said, this is an awesome animal. It is one of the most progressive hospitals and has the most talented staff around. I have had 2 dogs cared for and treated here for 25 years. Each of them had surgeries, one had several, and while they were enormously expensive, the care and compassion was alway wonderful. My second dog used to like to go to the vet, becasue she got to see so many people who knew her, and treated her as an old friend. I recently had to put dog #2 down, and my vet was wonderful. My 22 year old daughter was obviously very upset, and he hugged her like a daughter. If you want the best, you pay for it, and my family deserves the best.
|
|
|
|
5/13/09 |
1 |
4 |
4 |
1 |
I nearly fell off my chair when i saw the bill for a simple dog ear infection. My biggest problem was with the veterinarian who had absolutely zero compassion. I wondered the whole time if he actually liked animals. They ahve a LOT to learn from Dr. Seto and Gilmour at the Animal Health Clinic in Montreal!!!
|
|
|
|
3/5/09 |
2 |
4 |
2 |
1 |
Nearly bbankrupt after visiting this hospital with a sick cat. Did not get a definitive diagnosis after full emergency exploratory surgery to remove an obstruction which didn't exist. Staff took forever to return my calls once it was clear I was upset. Regular vet indicated afterward that this treatment was most likely not required and more conservative treatment might have yielded the same results.
|
|
