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4/18/17 |
5 |
5 |
5 |
5 |
Since moving to the area, West Hill animal clinic has been our veterinary. Dr. Thompson and his team, the beautiful friendly smiles and the tears I saw in their eyes each time one of our beloved pets passed have surpassed anything I could have hoped for. Now our new baby Dylan is lucky to have their care also. Our first visit with Dylan was so thorough they even found a tiny scratch above his ear - it was so small yet Dr. Thompson found it. He gave us such intelligent and useful advice about why Dylan wasn't eating and tips on getting him eating and it worked!!! I love how quickly everyone gets back to you and how thorough they are. You will not find such friendly, knowledgeable and patient people anywhere. I love everyone at Westhill Animal Clinic - from reception to techs to Dr. Thompson and the other doctors - all so amazing.
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7/4/16 |
5 |
5 |
5 |
5 |
Dr Clayton Greenway is great! He displayed a true compassion for me as well as my cat. Not only did he take the time to call and explain the monetary aspect of my cats procedure, but also used a laymen's term to describe what needed to be done. I highly recommend this clinic to anyone looking for quality, transparent service.
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7/3/16 |
5 |
5 |
5 |
5 |
After listening to Dr. Greenway on Newstalk 1010 on Saturday mornings, I decided to email him to get some assistance with my dog's Ph level and Struvite crystals. He emailed me back very quickly and gave me MUCH detail re an alternate home made meal. I still had a few questions and I continued to hear back from Dr. Greenway as he wanted me to be comfortable going in this new direction for my dog. He went on to note the importance for consistency in my dogs meal and the importance to retest his urine until clear. He was very professional and caring for not only MY concerns, but also for my dog. His correspondence was very clear and concise to my concerns and this proved to be a very positive interaction with Dr. Greenway. With sincere appreciation!
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6/3/16 |
5 |
5 |
5 |
5 |
great experience all around and want to thank Dr Clayton Greenway for his intuition before xrays quickly diagnosing my 9 year old doodle "Bogie" mysterious symptoms; he provided all the facts which confirmed a bleeding mass on the spleen. As it turned out my decision for Dr Greenway to perform emergency surgery saved his life. So grateful. Thank you
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12/5/15 |
5 |
5 |
5 |
5 |
I have been a client of this client for over 15 years and have dealt with various vets over the years. My experience with Dr. Thompson finds him very professional, thorough and compassionate. He is what you expect from a vet. Unfortunately the same cannot be said of his counter part Dr. Greenway. My experiences with Dr. Greenway have found him condescending and arrogant. He should take some lessons from Dr. Thompson on what constitutes customer service. He spends too much time on promoting his "celebrity" status and not enough on his bedside manners. He should stop talking down to his clients or he will find that he will not have any. I for one refuse to have him see any of my pets. Koodos for Dr. Thompson.
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10/27/15 |
5 |
5 |
5 |
5 |
We started using this clinic after yrs at our previous useless, money draining clinic. They've been so great with our pets. Dr.Greenway is truly a God send. I disagree with the commenter who made some very disparaging comments about him. Dr.Greenway has helped us work out a payment plan & he's very caring. He takes great care of our dog & cats. Our previous clinic refused to run tests on our oldest cat. Turns out his very large stomach was actually a tumour. Dr.Greenway tried in vain to save his life but it was too late for my poor boy. The tumour had blocked off arteries & my baby died while Dr.Greenway was operating. My husband was the one to deal with it all and Dr.Greenway was great with the whole grieving process. He made a plaster cast of his paw print, saved a tuft of his fur & made all the arrangements to have him cremated. Our Trouble is now in an urn on our dresser. If you need a good vet this clinic is the best.
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10/16/15 |
5 |
5 |
5 |
5 |
I have to say I've had 3 vet clinics and by all means West Hill Animal Clinic is the best I came across! I mean I was a little hesitant when I first took my dog there the first time only cause I believe the first veterinarian I had wasn't thorough enough, but then I took him back for a checkup and that's when I got Dr. Clayton Greenway, he explained everything to a tee and made sure I understood everything that was going on with my dog and his meds! I will be taking my dog back for sure :)
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8/30/15 |
5 |
5 |
5 |
5 |
I have not been to Dr. Greenway's clinic only because it is quite a distance from my home. I have been listening to him on Newstalk 1010 for a long time and have always admired his compassion, good nature and knowledge when it comes to dealing with health issues with pets. Yesterday, I thought I would send him an email after the show because I had an odd situation with my cat. I could not believe it when he replied to my email almost immediately. It wasn't just a few lines telling me what he thought. He sent a letter detailing four possible explanations why my cat suddenly became ill. He is a remarkable vet and I only wish I lived closer to his clinic. I can only imagine how well he treats his patients in person if this is how he responds to a random email when I am sure he must receive 100's a week! Thank you Dr. Greenway!
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8/2/15 |
5 |
5 |
5 |
5 |
Hi I have not been to see dr greenway at the clinic but listen to his radio show all the time. I recently called in to the talk show and asked a question about my dog and got some great advice. He also emailed me after the show to follow up on my question with more info. He was very quick to respond and very thorough with his answer. I really appreciate his dedication to helping pet owners and their pets. Thanks Cathy
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4/8/15 |
5 |
5 |
5 |
5 |
Dr. Greenway raises the bar for veterinarians! His knowledge, professionalism and compassion for both animals and humans truly shows. The care he provides far exceeds any expectation a pet owner could ever have, I know because I have been a pet parent my entire life and have met many vets over the years.
Sadly we only met him recently and our Phoebe was in the final stage of her life, she'd been ill for some time and we were desperate. During this short time Clayton helped us immensely. From the guidance and professional advice he provided to the personal stories he shared. Even before we were his client he spent time listening to our dog's story and providing guidance and advice. The compassion he showed us and our girl meant so much and truly helped us get through such a difficult time.
Fortunately for our younger dog, Lola we have now found the best. She will live out the remainder of her life with the care and support of an exceptional veterinarian!
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3/16/15 |
5 |
5 |
5 |
5 |
Everything about this clinic is wonderful. For the first time in my life I feel comfortable that my dogs health is in great hands. In just 2 short weeks Dr. Greenway has taken my very sick 7 yr old English bulldog and made her 95% better! Its unbelievable how well she is doing and will be at 100% in no time under his care. This doctor goes above and beyond to show he cares. Everything was explained all questions were answered and he even followed up post surgery to see how she was doing. Simply amazing. This clinic deserves more than 5 stars! Dr. Greenway has a true love for animals and is extremely knowledged with all breeds and all animals! I wish I would have found him when my dog was a puppy but glad I found him now! This clinic is a bit far from where I live and I do not drive so it costs me $40 each way to go here. This should tell you what a great vet and clinic this is! I am so thankful for Dr. Greenway and the staff at this clinic!!
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11/27/14 |
5 |
4 |
5 |
5 |
Excellent, caring veterinary team. Very thorough. Dr. Greenway diagnosed and issue that has been affecting our pet for 2.5 years -- in one visit. Best customer service experience we've found after visiting 2-3 vet clinics in the GTA. Team takes enough time to understand issues to truly treat pets. Extremely dedicated. Good follow-up. Worth the drive.
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9/24/14 |
5 |
5 |
5 |
5 |
I contacted Dr. Greenway after listening to his radio show on Newstalk 1010 and he responded to me immediately. We spoke at length about the questions I had and he was very informative, polite and responsive. I wish he was our vet because I could tell immediately that he is extremely professional, caring and passionate about the care of animals. He certainly is in the right profession.
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7/22/14 |
5 |
5 |
5 |
5 |
While we have not personally attended this Clinic I recently emailed Dr. Greenway after listening to his radio show on 1010 several times. I received a very prompt and thorough reply. This man gives so much of his personal time and that is a rare find these days - he truly cares about all animals. While we haven't met him personally, I truly wished he was our vet - very caring and compassionate individual.
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12/12/13 |
5 |
5 |
5 |
5 |
We have gone to this clinic since moving into the area in 1995 and had doubts when Dr. Wood sold this clinic. However, we needed to take our dog Mocha in and had the great pleasure of having Dr. Clayton Greenway take a look at our dog. This vet is probably the best vet we have ever had and I would recommend him to everyone. I was really surprised at the extent of time he took with us to explain the situation to us and he was very very knowledgeable.
West Rouge - we have a younger Dr. Woods back at West Hill Animal Clinic with the name of DR. CLAYTON GREENWAY.
Thanks from Mocha Couffin and family.
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9/26/13 |
5 |
5 |
5 |
4 |
I want to Thank Dr. Clayton Greenway,(& associates) for his compassion, loving & professional way he helped in assisting our Beloved boy, Jasper go to Heaven. His words of comfort & helping to ease our pain we're grateful for. Even during a time in his own family urgences he still took the time to be there for us, on the spur of the moment. His follow ups after procedures were a welcoming surprise ( as not all vets do this ) & he always took the time to make sure we understood what was happening to our dog, and the options of methods to help us make the right decisions. We are blessed to have you as our Vet. With deep regards, Ruth & Mike..in loving memory of Jasper..
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9/24/13 |
3 |
3 |
2 |
1 |
Dr. Wood was a great Veterinary; since he retired the clinic attention has turn in the wrong direction. I took my pet there and the doctor continued to yawn and act tired during the examination. She took his temperature and views his ears versus the problem. High $$$$ Looking for new veterinary clinic. Need proper care for my pet.
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9/19/13 |
5 |
5 |
5 |
5 |
Despite that fact that we live in the Beach area, we drive out to West Hill whenever we need veterinary help. There are many vets in the immediate area but the care we receive, particularly from Dr. Gawen Thompson at West Hill Animal clinic, is superior. I know there are many vets out there with both compassion and skill but the time commitment, patience and profound interest that Dr. Thompson has shown our family in caring for our pet has been overwhelming and unparalleled. I cannot overstate how impressed I have been and how grateful we are to know him and have him as our vet. This man deserves to be well recognized for his service. Thank you Dr. Thompson
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6/28/13 |
5 |
4 |
4 |
4 |
Very satisfied with the West Hill veterinary services provided over the past 10+ years. Front desk and veterinary staff have consistantly proven to be both well informed and customer friendly.No hesitation in recommending them!
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6/4/13 |
5 |
5 |
5 |
5 |
This animal clinic was highly recommended to me by a friend whom is known to all people that know him as being SUPER PICKY and FUSSY to say the least, and for him to say this place is great is a true compliment to also say the least because he does indeed like and care about his dog more than he does most people, or so it seems lol...true to word though he was right on because the wonderful treatment both my dog Marty and I received from ALL of the staff was just amazing.I am so glad that I took Marty there and I will continue to do so in the near future. My dog Marty is not nearly as fussy as my friend whom recommended this great veterinary clinic but I know he is very grateful that I took Mr Fussy's advice, and honestly, so am I. Thomas Griffin
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4/29/13 |
5 |
5 |
5 |
5 |
Recently my 7 month old kitten started vomitting on a Friday afternoon. When I called West Hill Animal Clinic they made arrangements to see him immediately. Dr. Clayton Greenway was the vet that saw him and he was absolutely fantastic. He was sincerely concerned with Dash, took the time to ask lots of questions & explain everything to us. It turned out Dash ate something that caused an obstruction and Dr. Greenway completely rearranged his schedule on Saturday no less so that he could do the surgery for us instead of having it done at an emergency clinic. This meant the world to me and put me at ease knowing it would be someone I knew instead of a stranger doing this surgery. Again he went above and beyond, explaining everything including the costs. Clayton personally has a knack for putting you at ease during a very stressful situation. Over the next week (post-op) he followed up repeatedly to ensure Dash's recovery was progressing well. The entire clinis staff were wonderful!
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4/1/13 |
5 |
5 |
5 |
4 |
Unfortunately, my dog was recently diagnosed with diabetes and not realizing that pets can suffer from diabetes I was quite shocked by the diagnosis. Dr. Greenway took the time to explain the treatment as well as the success rate. Dr. Greenway called me each day during Ace's assessment and a member of his staff took the time to follow up on Good Friday. I'm very grateful for the care Ace received while at the clinic as well as the reassurance from Dr. Greenway that Ace would adjust well to insulin. Ace and I wish to thank Dr. Greenway and staff at the clinic for their knowledge and care.
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1/24/13 |
5 |
5 |
5 |
4 |
On January 9, 2013 we had to say goodbye to our sweet little dog, Diamond. Although it was something we knew was coming, it was still a very sad goodbye. Dr. Greenway was amazing through the entire process. He took over Diamond's care when she was in quite a fragile state (significant heart disease). Under Dr. Greenway's care, Diamond lived her last year pain free and happy. We are very grateful to Dr. Greenway for his support of Diamond and her family too. Dr. Greenway was always there to guide us with Diamond and the numerous medications that she was on. I knew that if I had a concern I could just call WHAC and Dr. Greenway would answer any questions that I would have. Alot of Vets won't do that for you (they require that you come in for an appointment). Anyway, thank you Dr. Greenway for all that you did for Diamond and her family. You are one of kind!
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