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4/8/21 |
5 |
5 |
5 |
5 |
For decades all our keys have been treated exclusively at this clinic. We have never had a bad experience.
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6/17/20 |
2 |
4 |
2 |
1 |
Took our dog in for a regular check up after $1500 found out the blood test were mixed up and our dog was fine. No refund issued...not going elsewhere with out pets
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8/27/19 |
5 |
5 |
5 |
5 |
This clinic is awesome! I recently had an emergency with my young cat and the clinic acted fast to save his life. The staff were very kind and sincere. I had pets years ago and had used this clinic for their needs. My experience was no different now than in the past - great people that care for the animals.
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4/17/18 |
3 |
4 |
4 |
3 |
all vet doctors that my dog has seen at this vet are amazing! BUT the front desk staff are the rudest people! Its surprising that they are there to help people when a majority of them have snobby bad attitudes. theres maybe one or two that are nice. But they should really get rid of the rude ones it makes the experience so bad for good pet owners bringing in their pets. other than that it is a great place to get your pet checked
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5/11/13 |
5 |
5 |
5 |
5 |
We were a part of the stony plain Sonora fire and my cat was caught inside for more than an hour. She finally jumped out a three story window and I rushed her burned body to the emergency spruce grove vet. They were amazing! I couldn't have asked for better and my cat is alive because of them. And because we lost everything, they did it all for no charge. Even though she's a difficult cat they took care of her the best they could and I owe all the staff there more than just gratitude. I owe them Rocky's life. They didn't even care that I kept coming down to check on her. Didn't act like I was a bother because I just wanted to pet her one more time. Highly recommend this vet clinic. Thank you everyone.
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4/5/13 |
5 |
5 |
5 |
5 |
Our family pets have been taken care of by this clinic for years and years. From bunnies, cats and dogs. They provide unbelievable care and support. They treat our animals like family. Thru shots, check ups, standard surgeries to cancer treatments and difficult times they have been nothing but caring and supporting. Dr. Pfeiffer is a treasured gem and Dr. Stretch is an incredible human being. Everyone we have seen has been amazing. We recommend them all the time. Unfortunately when we recommended the clinic to a good friend they received the most disgusting treatment from the wife of Dr. Stretch.. I have seen other reviews here with similar incidences of her unprofessional conduct. It's unfortunate the reviews that could affect the reputation of this clinic are about her and her daughter and how they may affect people feeling about bringing pets to this clinic when majority of the service is provided by amazing people. I myself have never had to deal with either of them.
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3/29/13 |
5 |
4 |
4 |
5 |
This clinic has an excellent reputation. The Doctors go above and beyond what I have seen in other clinics, at least most of them do. Here the almighty dollar is not the most important thing. The receptionists always are working as quickly and efficiently as possible in order to keep clients happy. I have noted that when time permits they are very friendly and take an interest in owners and their pets and tend to greet cilents with a smile. I think it is important to also note that at peak times they do a great job at handling a huge volume of appointments, animal emegencies, upset and worried owners and even Doctors who's day has been filled with emotionally upset people. Frankly I don't know anyone who could handle it better. If you have had a less than perfect experience at this clinic, maybe you should look in the mirror and ask yourself what you can do to be a better person!
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10/30/12 |
2 |
5 |
5 |
5 |
When I rate staff it is only due to the reception and some of the young techs (all but Kelly and Tia who are fabulous!). They are very rude and condescending. I am surprised that most of them have been there for so long with how miserable they are. The Vet staff are top notch. Dr. Pfeiffer is so unbelievably patient and caring, I have recommended her to so many people. I recently had a problem with an error the clinic had made Dr. stretch was very accommodating but the front desk staff was infuriating to deal with. I cannot believe they would be so careless regarding the health of an animal.
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2/14/12 |
5 |
5 |
4 |
5 |
I switched to this clinic 5 years ago when one of our dogs developed a rare condition. The whole staff, veterinary and administrative, have bent over backwards to help us and provide the best care and service to our girl. Their 24-hr service is a God send and greatly contributes to reduce the stress caused to our pets and ourselves. They take the time to listen and to ensure we are involved in the overall health of our pets. And last but not least, their rates are one of the more affordable in the greater Edmonton area, even if we have to drive 70 km to get there!
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8/4/11 |
1 |
3 |
2 |
1 |
I took my cat into this office last year with a problem with her leg. I just recently got a new cat from the Humane Society and went to take her in there to get her check up. When I got in there they told me that I have a bill outstanding for the amount of $700 for emergency treatment and euthanasing a dog???? They have different phone numbers on my file and changed my address. I told them I dont have a dog I have 2 cats, never owned a dog in my life. The lady at the desk did everything but call me a liar to my face, they refused to provide me service. I have called several times spoken to different people and get no where, they keep sending me invoices. I have filed a complaint with the BBB today about this.
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3/17/11 |
5 |
5 |
5 |
5 |
The Vets & Staff are VERY compassionate. We were fortunate to have Dr. Lewis see to our emergency. She respected our families financial concerns but took VERY GOOD care of our pup. By far the BEST prices around in Edmonton I got quotes $1800-$2500 for our dogs surgery they SAVED HER LIFE for less than $900 and that included a 3 day stay. Top notch service as for the staff there were very helpful and lovely with me!
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10/12/10 |
1 |
5 |
5 |
5 |
I have been useing this clinic for 30 years. The staff used to be exceptional but that has changed since Dr. Stretch gave office managment to someone else. The girls up front tend to be rude and arrogant. The clinic overall is still excellant
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9/5/08 |
5 |
5 |
5 |
5 |
Cheaper than most vet clinics in the area, but excellent service
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